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'Surreal': NY funeral homes struggle as virus deaths surge

Pat Marmo walked among 20 or so deceased in the basement of his Brooklyn funeral home, his protective mask pulled down so his pleas could be heard.

“Every person there, they’re not a body,” he said. “They’re a father, they’re a mother, they’re a grandmother. They’re not bodies. They’re people.”

Like many funeral homes in New York and around the globe, Marmo’s business is in crisis as he tries to meet surging demand amid the coronavirus pandemic that has killed around 1,400 people in New York City alone, according to a tally from Johns Hopkins University. His two cell phones and the office office line are ringing constantly. He’s apologizing to families at the start of every conversation for being unusually terse, and begging them to insist hospitals hold their dead loved ones as long as possible.

Employee Gina Hansen, right, hands documentation to a client outside Daniel J. Schaefer Funeral Home Thursday, April 2, 2020, in the Brooklyn borough of New York. The company is equipped to handle 40-60 cases at a time. But amid the coronavirus pandemic, it was taking care of 185 Thursday morning. (AP PhotoJohn Minchillo)

His company is equipped to handle 40 to 60 cases at a time, no problem. On Thursday morning, it was taking care of 185.

“This is a state of emergency,” he said. “We need help.”

Funeral directors are being squeezed on one side by inundated hospitals trying to offload bodies, and on the other by the fact that cemeteries and crematoriums are booked for a week at least, sometimes two.

Pat Marmo, owner of Daniel J. Schaefer Funeral Home, walks through his body holding facility that is struggling to handle overflow of clients stemming from COVID-19 deaths, Thursday, April 2, 2020, in the Brooklyn borough of New York. "This is a state of emergency," he said. "We need help." (AP PhotoJohn Minchillo)

Marmo let The Associated Press into his David J. Schaefer funeral home in the Sunset Park neighborhood of Brooklyn on Thursday to show how dire the situation has become.

He has about 20 embalmed bodies stored on gurneys and stacked on shelves in the basement and another dozen in his secondary chapel room, both chilled by air conditioners.

He estimated that more than 60% had died of the new coronavirus. For most people, the virus causes mild or moderate symptoms, but for some, especially older adults and people with existing health problems, it can cause more severe illness and lead to death.

Employee Gina Hansen, right, enters her office to retrieve documentation for a client outside Daniel J. Schaefer Funeral Home Thursday, April 2, 2020, in the Brooklyn borough of New York. The company is equipped to handle 40-60 cases at a time. But amid the coronavirus pandemic, it was taking care of 185 Thursday morning. (AP PhotoJohn Minchillo)

“It’s surreal,” he said.

Hospitals in New York have been using refrigerated trucks to store the dead, and Marmo is trying to find his own. One company quoted him a price of $6,000 per month, and others are refusing outright because they don’t want their equipment used for bodies.

Even if he gets a truck, he has nowhere obvious to put it. He’s wondering if the police station across the street might let him use its driveway.

Pat Marmo, owner of Daniel J. Schaefer Funeral Home, speaks on two phones at once in his office while handling the overflow of clients stemming from COVID-19 deaths, Thursday, April 2, 2020, in the Brooklyn borough of New York. Like many funeral homes in New York and around the globe, Marmo's business is in crisis. His office phone and two mobiles are ringing constantly. He's apologizing to families at the start of every conversation for being unusually terse and insensitive, and begging them to insist hospitals hold their loved ones as long as possible. (AP PhotoJohn Minchillo)

He’s also hoping the Environmental Protection Agency will lift regulations that limit the hours crematoriums can operate. That would ease some of the backlog.

“I need somebody to help me,” he said. “Maybe if they send me refrigeration, or guide me in a way that I could set up a refrigerated trailer that I could keep, and I could supervise.”

Patrick Kearns, a fourth-generation funeral director in Queens, said the industry has never experienced anything like this. His family was prepared on 9/11 for their business to be overrun, but with so many bodies lost amid the rubble, the rush never came.

Employees deliver a body at Daniel J. Schaefer Funeral Home, Thursday, April 2, 2020, in the Brooklyn borough of New York. The company is equipped to handle 40-60 cases at a time. But amid the coronavirus pandemic, it was taking care of 185 Thursday morning. (AP PhotoJohn Minchillo)

He’s seeing it now. The Kearns’ business in Rego Park is just minutes from Elmhurst Hospital, a hot spot in the city, which itself has emerged as the epicenter of the U.S. outbreak. Through the first 15 days of March, the family’s four funeral homes held 15 services. In the second half of the month, they had 40.

Like Marmo, Kearns has converted a small chapel into a makeshift refrigerator with an air conditioner. Other funeral directors told The Associated Press this week they were prepared to take similar measures.

The surge in deaths is coming at a time when there are tight restrictions on gatherings, making saying goodbye a lonely process.

Pat Marmo, owner of Daniel J. Schaefer Funeral Home, walks through a viewing room set up to respect social distancing, Thursday, April 2, 2020, in the Brooklyn borough of New York. He and other funeral directors are seeing a surge of clients because of the coronavirus pandemic. (AP PhotoJohn Minchillo)

A family at Green-Wood Cemetery in Brooklyn this week leaned over a yellow chain serving as a cordon and tossed roses at the casket of a loved one. Another in Queens offered final goodbyes through the windows of their cars. At one cemetery in the Bronx, where visitors were barred entirely, a funeral director stood over the grave and took photos to send to mourners.

“The whole process, including the experience for the family during the funeral, is one of sort of isolation rather than the support,” said Bonnie Dixon, president of Maple Grove Cemetery in Queens.

Jackie McQuade, a funeral director at Schuyler Hill funeral home in the Bronx, has struggled to tell families no. But she has no choice, given rules limiting services to immediate family only, if that.

Pat Marmo, owner of Daniel J. Schaefer Funeral Home, speaks on two phones at once in his office while handling the overflow of clients stemming from COVID-19 deaths, Thursday, April 2, 2020, in the Brooklyn borough of New York. His office phone and two mobiles are ringing constantly. He's apologizing to families at the start of every conversation for being unusually terse and insensitive, and begging them to insist hospitals hold their loved ones as long as possible. (AP PhotoJohn Minchillo)

One cemetery she worked with has locked its gates to family and friends. Only she and a priest were allowed at the site of a burial. She photographed the casket being lowered, hoping it could bring some closure to the family.

“We would be going crazy if it were one of our loved ones,” she said. “We’re bearers of bad news on top of a sad situation.”

Marmo said he’s hardly sleeping from the stress, worried he’ll forget a small but critical task, like removing someone’s ring before they’re sent for cremation.

Employee Elysia Smith works through a stack of papers each denoting a body requiring retrieval from a hospital at Daniel J. Schaefer Funeral Home, Thursday, April 2, 2020, in the Brooklyn borough of New York. The new coronavirus causes mild or moderate symptoms for most people, but for some, especially older adults and people with existing health problems, it can cause more severe illness or death. (AP PhotoJohn Minchillo)

He’s set to host a funeral Friday for a 36-year-old New York City subway driver who died last week helping riders evacuate a burning train. There will be a limited service in his main chapel, where he has 10 chairs, lined in two rows with 6 feet (2 meters) between each. The best he can do while respecting “social distancing” guidelines.

“The guy deserves a funeral down the Canyon of Heroes,” Marmo said, referring to a stretch of Broadway in lower Manhattan where ticker tape parades are traditionally held. “Is he going to get that? He’s not going to get that. And it’s horrible.”

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Folders containing information on those who died from COVID-19 are stacked amongst other clients while employee Gina Hansen works at Daniel J. Schaefer Funeral Home, Thursday, April 2, 2020, in the Brooklyn borough of New York. (AP PhotoJohn Minchillo)

Pat Marmo, owner of Daniel J. Schaefer Funeral Home, is interviewed in his body holding facility, hoping for assistance in handling the overflow of clients stemming from COVID-19 deaths, Thursday, April 2, 2020, in the Brooklyn borough of New York. Like many funeral homes in New York and around the globe, Marmo's business is in crisis. (AP PhotoJohn Minchillo)

Pat Marmo, owner of Daniel J. Schaefer Funeral Home, walks through his body holding facility that is struggling to handle overflow of clients stemming from COVID-19 deaths, Thursday, April 2, 2020, in the Brooklyn borough of New York. "This is a state of emergency," he said. "We need help." (AP PhotoJohn Minchillo)

Pat Marmo, owner of Daniel J. Schaefer Funeral Home, walks through his body holding facility Thursday, April 2, 2020, in the Brooklyn borough of New York. The company is equipped to handle 40-60 cases at a time. But amid the coronavirus pandemic, it was taking care of 185 Thursday morning. (AP PhotoJohn Minchillo)

Pat Marmo, owner of Daniel J. Schaefer Funeral Home, is interviewed in his body holding facility Thursday, April 2, 2020, in the Brooklyn borough of New York. The company is equipped to handle 40-60 cases at a time. But amid the coronavirus pandemic, it was taking care of 185 Thursday morning. (AP PhotoJohn Minchillo)

Pat Marmo, owner of Daniel J. Schaefer Funeral Home, center, takes a phone call in his office while handling the overflow of clients stemming from COVID-19 deaths, Thursday, April 2, 2020, in the Brooklyn borough of New York. He's apologizing to families at the start of every conversation for being unusually terse and insensitive, and begging them to insist hospitals hold their loved ones as long as possible. (AP PhotoJohn Minchillo)

Employees deliver a body at Daniel J. Schaefer Funeral Home, Thursday, April 2, 2020, in the Brooklyn borough of New York. The company is equipped to handle 40-60 cases at a time. But amid the coronavirus pandemic, it was taking care of 185 Thursday morning. (AP PhotoJohn Minchillo)

An employee prepares a surface for cleaning bodies in a religious manner at Daniel J. Schaefer Funeral Home, Thursday, April 2, 2020, in the Brooklyn borough of New York. The new coronavirus causes mild or moderate symptoms for most people, but for some, especially older adults and people with existing health problems, it can cause more severe illness or death. (AP PhotoJohn Minchillo)

Bodies are wrapped in protective plastic in a holding facility at Daniel J. Schaefer Funeral Home, Thursday, April 2, 2020, in the Brooklyn borough of New York. The company is equipped to handle 40-60 cases at a time. But amid the coronavirus pandemic, it was taking care of 185 Thursday morning. (AP PhotoJohn Minchillo)