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Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report

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Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report
News

News

Cognigy Named a Leader in 2024 “Conversational AI For Customer Service” Report

2024-05-15 03:58 Last Updated At:04:00

SAN FRANCISCO & DÜSSELDORF, Germany--(BUSINESS WIRE)--May 14, 2024--

Cognigy, a global leader in AI-powered customer service solutions, today announced it has been named a Leader in The Forrester Wave™: Conversational AI For Customer Service, Q2 2024. In this evaluation, Cognigy was recognized as the top-ranked solution in the Strategy category and received the highest possible scores in nine criteria, including Orchestration of AI Assets, Integrations, Bot Management, Operational Reports and Dashboards, Scalability and Reliability, System Architecture, and Supporting Services and Offerings.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240514569379/en/

“Enterprises today are looking for best-in-class AI-powered automation solutions, and, in our view, this recognition from Forrester validates that Cognigy is the most strategic and comprehensive Conversational AI solution to address contact center needs and accelerate CX transformation,” said Philipp Heltewig, CEO and Co-founder of Cognigy.

According to the Forrester report, “Cognigy’s flexible architecture fuels truly differentiating self-service. Cognigy’s vision is to deliver humanlike agents that can be ‘trained’ quickly to provide valuable applications at a large scale.”

The Forrester Wave™ evaluation highlights Leaders, Strong Performers, Contenders, and Challengers. It’s an assessment of the top vendors in the market, intended to help customer service professionals select the right vendor for their needs. The report cites Cognigy's flexible architecture, enabling truly differentiating self-service experiences.

This recognition by Forrester is the latest in a series of top rankings by influential analyst firms. Cognigy was also named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, a Leader in the IDC MarketScape for Worldwide Conversational AI Software Platforms, and a Leader in the Aragon Research Globe for Conversational AI.

Download the full The Forrester Wave™ report here to learn more about Cognigy's capabilities.

About Cognigy

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.

Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at https://www.linkedin.com/company/cognigy.

Forrester has named Cognigy a Leader in Conversational AI For Customer Service. Cognigy is recognized as the top-ranked solution in the Strategy category with the highest possible scores in nine areas. (Graphic: Business Wire)

Forrester has named Cognigy a Leader in Conversational AI For Customer Service. Cognigy is recognized as the top-ranked solution in the Strategy category with the highest possible scores in nine areas. (Graphic: Business Wire)

ANCHORAGE, Alaska (AP) — An Alaska man and two police officers rescued a baby moose from what police described as “a sure demise” after it fell into a lake and got stuck in a narrow space between a floatplane and a dock.

Spencer Warren, who works for the outdoor tourism company Destination Alaska Adventure Co., had arrived at work about 6:30 a.m. Friday to prepare a floatplane for the day's trip when he heard what he thought was an odd-sounding bird.

He quickly spotted the moose calf stuck between the floats of the plane and the dock at Beluga Lake in Homer, a Kenai Peninsula community about 220 miles (350 kilometers) south of Anchorage. The floats replace the wheels on a plane, allowing it to take off and land on water.

He immediately thought, “Oh, man, where is mama? I know she's nearby," before spotting the worried mother about 4 feet (1.2 meters) away with another calf. Mother moose can be dangerously protective of their calves — a photographer was killed by a mama moose protecting her young just last month in Homer.

The baby moose tried to get out of the lake, but couldn't get its footing on the top of the metal float with its hooves. Its wary mother was keeping Warren, the would-be rescuer, from getting too close as it struggled.

“It's like an ice rink for the moose and its hooves,” Warren said of Friday's rescue. “So he just kept slipping and slipping and could not get up.”

Warren checked in with his boss, who called Homer police.

One officer eventually positioned his police cruiser between the mama moose and the floatplane to allow another officer and Warren to rescue the calf, Homer Police Lt. Ryan Browning told The Associated Press.

The calf had one leg outstretched across the top of the plane's float, where it was stuck.

“You know, kind of thankfully, he wasn’t moving so that it made the rescue a little bit easier," Warren said. “We just lifted him straight out and, put him on the dock there.”

The exhausted calf splayed out on the boardwalk until an officer helped it stand. The calf reunited with its mother and she licked the water off its body — all of it caught on camera by Warren.

“Anytime you can rescue a little critter, it always makes you feel good," Browning said.

In this image taken from video provided by Spencer Warren, a moose licks her baby calf after it was rescued from being trapped between a dock and floatplane, in Beluga Lake Friday, June 14, 2024, in Homer, Alaska. Warren, who works for a wilderness guiding service, arrived early Friday morning to prepare a floatplane for a client’s trip when he discovered the calf trapped by a dock. Warren and two police officers rescued the calf from what police described as “a sure demise” after it fell into a lake and got stuck in a narrow space between a floatplane and a dock. (Spencer Warren via AP)

In this image taken from video provided by Spencer Warren, a moose licks her baby calf after it was rescued from being trapped between a dock and floatplane, in Beluga Lake Friday, June 14, 2024, in Homer, Alaska. Warren, who works for a wilderness guiding service, arrived early Friday morning to prepare a floatplane for a client’s trip when he discovered the calf trapped by a dock. Warren and two police officers rescued the calf from what police described as “a sure demise” after it fell into a lake and got stuck in a narrow space between a floatplane and a dock. (Spencer Warren via AP)

In this image taken from video provided by Spencer Warren, who works for a wilderness guiding service, he arrived about 6:30 a.m. Friday, June 14, 2024, to prepare the floatplane for a client’s trip when he discovered the calf trapped in Beluga Lake in Homer, Alaska. Warren and two police officers rescued the baby calf from what police described as “a sure demise” after it fell into a lake and got stuck in a narrow space between a floatplane and a dock. (Spencer Warren via AP)

In this image taken from video provided by Spencer Warren, who works for a wilderness guiding service, he arrived about 6:30 a.m. Friday, June 14, 2024, to prepare the floatplane for a client’s trip when he discovered the calf trapped in Beluga Lake in Homer, Alaska. Warren and two police officers rescued the baby calf from what police described as “a sure demise” after it fell into a lake and got stuck in a narrow space between a floatplane and a dock. (Spencer Warren via AP)

In this image taken from video provided by Spencer Warren, who works for a wilderness guiding service, he arrived about 6:30 a.m. Friday, June 14, 2024, to prepare the floatplane for a client’s trip when he discovered the calf trapped in Beluga Lake in Homer, Alaska. Warren and two police officers rescued the baby calf from what police described as “a sure demise” after it fell into a lake and got stuck in a narrow space between a floatplane and a dock. (Spencer Warren via AP)

In this image taken from video provided by Spencer Warren, who works for a wilderness guiding service, he arrived about 6:30 a.m. Friday, June 14, 2024, to prepare the floatplane for a client’s trip when he discovered the calf trapped in Beluga Lake in Homer, Alaska. Warren and two police officers rescued the baby calf from what police described as “a sure demise” after it fell into a lake and got stuck in a narrow space between a floatplane and a dock. (Spencer Warren via AP)

In this image taken from video provided by Spencer Warren, who works for a wilderness guiding service, he arrived about 6:30 a.m. Friday, June 14, 2024, to prepare the floatplane for a client’s trip when he discovered the calf trapped in Beluga Lake in Homer, Alaska. Warren and two police officers rescued the baby calf from what police described as “a sure demise” after it fell into a lake and got stuck in a narrow space between a floatplane and a dock. (Spencer Warren via AP)

In this image taken from video provided by Spencer Warren, who works for a wilderness guiding service, he arrived about 6:30 a.m. Friday, June 14, 2024, to prepare the floatplane for a client’s trip when he discovered the calf trapped in Beluga Lake in Homer, Alaska. Warren and two police officers rescued the baby calf from what police described as “a sure demise” after it fell into a lake and got stuck in a narrow space between a floatplane and a dock. (Spencer Warren via AP)

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