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Netwealth Elevates Back-Office with Private AI from Appian

Business

Netwealth Elevates Back-Office with Private AI from Appian
Business

Business

Netwealth Elevates Back-Office with Private AI from Appian

2024-06-19 07:00 Last Updated At:07:15

SYDNEY, June 18, 2024 /PRNewswire/ -- Appian (Nasdaq: APPN) today announced that Netwealth has modernised its client and advisor case management system on the Appian AI Process Platform. The Netwealth system, called "Netflow," uses Appian's data fabric, automation technologies, and Private AI architecture to accelerate work, increase self-service options, and deliver enhanced experiences to staff and clients.

Netflow utilises Appian's email classification AI Skill to automate the previously manual triage of case creation failure messages. Under the old system, employees had to open each email, discover the reason for failure, and direct it to the appropriate team for resolution. Using AI, the new system bypasses manual review and automatically identifies the team best-suited to resolve the issue, allowing teams to fix customer issues faster.

Netwealth's IT developers trained the email classification AI Skill to achieve a 98% accuracy rate in just a few minutes.

"At Netwealth, we are laser-focused on enhancing the back-office experience by removing manual processes that create delays," explained Bernard Woolf, Product Owner at Netwealth. "Using AI within the rest of Appian's automation toolset saves our team a significant amount of time, allowing Netwealth to redirect efforts to focusing on our clients."

Founded in 1999, Netwealth is one of the fastest growing wealth management businesses in Australia. The company is rated No.1 by their clients for overall satisfaction*, and analysts continually rate Netwealth technology as best-in-class. Netwealth sought a case management solution that could optimise efficiency, scalability, and integration for the large percentage of its workforce that is dedicated to technology and administration-related roles.

"Our primary goal for the new case management system was to elevate the quality of service delivered to clients. We chose Appian for a number of reasons," said Bernard. "Appian's highly-scalable cloud architecture aligns with our long-term technology strategy, and Appian's architecture made the system easy to integrate with our other IT systems such as Microsoft SharePoint, PowerBI, and Zendesk."

Since transitioning to the Appian Platform, Netwealth has evolved from a single workflow type to more than 30 workflows tailored to the specific needs of individual Netwealth administration teams. This, in turn, has helped them make more informed decisions and reduce the number of internal queries.

To support the rollout, Netwealth also utilised the "Appian Accelerate" service to transfer knowledge of the Appian Platform to its IT development team. This empowered Netwealth to continue enhancing Netflow independently, resulting in greater control and flexibility in system enhancements, and the ability to create new applications.

"Our Appian Accelerate consultants were fantastic. Rather than just giving answers to questions, they would instead provide the high-level steps needed for the team to self-serve and find answers themselves. As a result, all of our Netwealth developers achieved Appian Associate Developer accreditation and are working towards Senior Developer status," said Bernard.

*Investment Trends May 2023 Adviser Technology Needs Report

About Appian

Appian is a software company that automates business processes. The Appian AI Process Platform includes everything you need to design, automate, and optimise even the most complex processes, from start to finish. The world's most innovative organisations trust Appian to improve their workflows, unify data, and optimise operations—resulting in better growth and superior customer experiences. For more information, visit appian.com [Nasdaq: APPN]

Follow Appian: Twitter, LinkedIn.

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** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Netwealth Elevates Back-Office with Private AI from Appian

Netwealth Elevates Back-Office with Private AI from Appian

Over 50,000 SHEIN Campus Ambassadors Embrace Community, Networking, and Financial Opportunities Through Fashion

LOS ANGELES, July 22, 2024 /PRNewswire/ -- SHEIN, a global fashion and lifestyle online retailer, hosted its second annual Campus Retreat in Los Angeles on Friday, July 19th and Saturday, July 20th. The event commenced with a Friday evening reception at the Mondrian Hotel in Los Angeles, welcoming over 150 of the nation's top SHEIN campus ambassadors.

On Saturday morning, the retreat continued at the SHEIN Summer House with fun-filled activations including a clothing suite featuring brands such as GLOWMODE, evoluSHEIN and an exclusive sneak peek at SHEIN's latest clothing brand, WESTFADE, now sold on SHEIN. Activities included a yoga session, a permanent jewelry station, a SHEIN Studio offering full-glam makeovers and more.

Ambassadors also participated in SHEIN's circular fashion movement, the SHEIN Exchange program. Participants brought in gently used clothing to exchange for pre-loved items from peers in order to extend the life of the items as long as possible. The initiative served as an opportunity to continue to inspire the SHEIN community to give their pre-owned clothes a new life while promoting the environmental benefits of swapping clothing over buying new.

Saturday evening, the students gathered at One Hotel in Los Angeles for the SHEIN Campus Gala, where top ambassadors were honored with awards in categories including Most Influential, Above & Beyond, Best State Chapter, Most Creative and Ambassador of the Year.

The SHEIN Campus Ambassador Program has more than 50,000 participants from across the United States. The program supports its fashion-loving community by organizing various live and virtual events featuring engaging discussions about the fashion industry, career mentoring and networking opportunities that can open doors to future professional connections. Ambassadors also receive benefits, including commissions and rewards, special giveaways, access to internship opportunities and mentorship programs.

To become a SHEIN Campus Ambassador, applicants must be at least 18 years old, currently enrolled in a university or college in the United States and authorized to work in the United States.

To learn more about the SHEIN Campus Ambassador program, visit: https://us.shein.com/campaigns/campus.

About SHEIN:
SHEIN is a global online fashion and lifestyle retailer, offering SHEIN branded apparel and products from a global network of vendors, all at affordable prices. Headquartered in Singapore, SHEIN is committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology, for a smarter, future-ready industry. To learn more about SHEIN, visit www.sheingroup.com.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

SHEIN Hosts Second Campus Ambassador Retreat in Los Angeles for More Than 150 U.S. Participants

SHEIN Hosts Second Campus Ambassador Retreat in Los Angeles for More Than 150 U.S. Participants

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