Skip to Content Facebook Feature Image

TCU's first quarterly report of 2024 released

HK

TCU's first quarterly report of 2024 released
HK

HK

TCU's first quarterly report of 2024 released

2024-06-25 17:10 Last Updated At:06-26 00:44

Transport advisory committee receives over 10,000 complaints and suggestions in first quarter of 2024, majority related to public transport services and traffic conditions

The following is issued on behalf of the Transport Advisory Committee:

The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 10841 complaints and suggestions in the first quarter of 2024, with 260 being pure suggestions.

The complaints and suggestions received during the quarter were mostly related to public transport services (88 per cent), enforcement matters (7 per cent) and traffic conditions (4 per cent).

The number of cases on public transport services increased from 9448 in the previous quarter to 9577 this quarter, while that on illegal parking and other enforcement matters decreased from 764 to 727. The number of complaints and suggestions on traffic conditions decreased from 529 to 447 and that on road maintenance decreased from 37 to 30.

All complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.

During the period under review, investigations into 7409 cases were completed. Of these, 6646 cases (90 per cent) were found to be substantiated, two cases (less than 1percent) were unsubstantiated, and the remaining 761 cases (10per cent) could not be pursued due to lack of evidence.

For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified. Among these cases, 41 drivers were summonsed by Police.

During the quarter, the relevant government departments and public transport operators took on board 11 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.

Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to info@tcu.gov.hk or by filling in a form on the TCU website (www.tcu.gov.hk).

Source: AI-generated images

Source: AI-generated images

Next Article

Immigration Directors Discuss Co-operation at Shanghai Symposium

2024-07-22 20:15 Last Updated At:20:28

Director of Immigration attends the Third Yangtze Delta Region, Shandong and Hong Kong Ports and Immigration Management and Co-operation Symposium in Shanghai

The Director of Immigration, Mr Benson Kwok, attended the Third Yangtze Delta Region, Shandong and Hong Kong Ports and Immigration Management and Co-operation Symposium in Shanghai for two consecutive days since yesterday (July 21). He engaged in in-depth discussions about ports and immigration management and co-operation with representatives of the Exit and Entry Administrationof the People's Republic of China, immigration inspection and exit-entry administration authorities, as well as the Hong Kong and Macao Affairs Office of the public security authorities of Shanghai Municipality, and Jiangsu, Zhejiang, Anhui and Shandong Provinces.

The Symposium was organised by the Hong Kong Economic and Trade Office of the Government of the Hong Kong Special Administration Region (HKSAR) in Shanghai (SHETO) with the aim of optimising immigration management co-operation by building an exchange platform for harnessing the collective wisdom of the various participating immigration inspection and exit-entry administration authorities as well as the Hong Kong and Macao Affairs Office of the public security authorities. Adhering to the spirit of friendly co-operation, the participating authorities sent a total of 50 representatives to participate in this Symposium, focusing their discussions on two main themes: "Promoting professional mobility to support high-quality development" and "Preventing and combating immigration-related crimes to maintain national stability and prosperity", jointly exploring new opportunities for port co-operation in order to provide strong support for the optimisation of and innovations in regional immigration management.

Mr Kwok stated at the Symposium that regional co-operation and development are fundamental requirements for promoting high-quality development to which the country attaches importance. Promoting professional exchanges across regions and breaking down geographical barriers are precisely in line with major national policies. Mr Kwok also emphasised that the ImmD will fully support the talent attraction and retention measures taken by the HKSAR Government, actively take forward various talent admission schemes, and generate new impetus for Hong Kong's diversified development. At the same time, the ImmD will continue to shoulder the responsibility of safeguarding national security with strong determination, guard tightly the country's southern gateway, and contribute to the country's development and Hong Kong's stability and prosperity.

In her speech, the Director of the SHETO, Mrs Laura Aron, pointed out that the Yangtze Delta and Shandong Province, like Hong Kong, are among the most economically active regions in the country with outstanding openness to foreign trade and innovation capabilities. The SHETO will continue to maintain close exchanges and co-operation with various provincial and municipal authorities, working together to contribute to high-quality development.

The Deputy Director General of the Department of Chinese Citizens Exit and Entry Administration, Exit and Entry Administrationof the People's Republic of China, Ms Wang Ling, attended the exchange meeting and emphasised the importance to fully utilise the "1+2 co-ordination mechanism" among the Mainland and the Hong Kong and Macao Special Administrative Regions on the immigration policy; to stay true to the letter and spirit of the principle of "one country, two systems"; to work together to promote immigration policies under the "one country, two systems" policy; to maintain the implementation of the holistic approach to national security and maintain immigration order; and to firmly implement the people-centered philosophy of development, supporting and serving the Chinese-style modernisation by promoting officials' communication and modernising immigration control work.

Representatives from all participating authorities expressed that this Symposium enhanced mutual understanding and provided new ideas and directions for promoting regional co-operation and development.

Director of Immigration attends the Third Yangtze Delta Region, Shandong and Hong Kong Ports and Immigration Management and Co-operation Symposium in Shanghai  Source: HKSAR Government Press Releases

Director of Immigration attends the Third Yangtze Delta Region, Shandong and Hong Kong Ports and Immigration Management and Co-operation Symposium in Shanghai Source: HKSAR Government Press Releases

Director of Immigration attends the Third Yangtze Delta Region, Shandong and Hong Kong Ports and Immigration Management and Co-operation Symposium in Shanghai  Source: HKSAR Government Press Releases

Director of Immigration attends the Third Yangtze Delta Region, Shandong and Hong Kong Ports and Immigration Management and Co-operation Symposium in Shanghai Source: HKSAR Government Press Releases

Director of Immigration attends the Third Yangtze Delta Region, Shandong and Hong Kong Ports and Immigration Management and Co-operation Symposium in Shanghai  Source: HKSAR Government Press Releases

Director of Immigration attends the Third Yangtze Delta Region, Shandong and Hong Kong Ports and Immigration Management and Co-operation Symposium in Shanghai Source: HKSAR Government Press Releases

Recommended Articles