AsiaMedic launches customised AI virtual assistantwith Enterprise SG affiliated startup MIEA Health

SINGAPORE, Aug. 12, 2024 /PRNewswire/ -- SGX Catalist-listed AsiaMedic Limited (the "Company" and together with its subsidiaries, the "Group"), a leading health screening provider in Singapore, has launched an AI virtual assistant on WhatsApp to enhance customer experience and automate appointment-making.

Mr Derrick Ong, General Manager of AsiaMedic, said, "It was labour intensive for the team to call clients, make, change, and confirm appointments. Reaching clients through email had poor response rates. Often, clients rush to make appointments only at the end of the year, causing a strain on operations during peak months."

MIEA Health's AI virtual assistant solution frees clinic staff from monotonous tasks, allowing them to dedicate more time to in-person patient care, boosting overall team productivity and efficiency. It reaches out to clients via WhatsApp, converses with them, and provides information in real time. It suggests an appointment date and time, makes changes, and confirms the appointment. 

Mr Dmitriy Chekin, Head of Product at MIEA, said, "Understanding how a clinic engages with their customers and incorporating AI into a chatbot to carry out those tasks changes the game completely. It is not just a chatbot for automation. With AI, it is an assistant with tasks and objectives to fulfil, just like any employee. The AI bot is intelligent enough to converse and advise. It can suggest alternative dates and times. It will also alert staff to give a call back if there are concerns of a medical nature."

As AsiaMedic continues to pursue greater capacity expansion to serve more customers, the Group has been actively exploring the adoption of AI to improve patient experience and outcome. As a homegrown Singapore company, AsiaMedic is deeply committed to supporting local start-ups. The collaboration with MIEA, a startup within the Enterprise SG ecosystem, was a natural fit.

Mr Arifin Kwek, Chief Executive Officer of AsiaMedic, said, "We were impressed by MIEA Health's AI virtual assistant solution, which stood out for its integration of AI to enable superior engagement that is almost human-like and can be customised to our needs. The MIEA team has people well-experienced in healthcare; they have the technical capabilities, and their solution is affordable. In pursuit of innovation in delivering superior customer service, AsiaMedic is pleased to be a pioneer partner of local startup MIEA Health."

Ms Ho Whei Chern, Co-Founder of MIEA Health, said, "AsiaMedic is the ideal client. The team is a joy to work with. It was truly a collaborative project. We engaged actively with management as well as the staff, fine-tuning the product to ensure staff were happy with the process of how the AI bot will be utilised in the workflow. Buy-in is critical for adoption of any new technology. AsiaMedic's passion toward innovation and improved customer experience was inspirational. We look forward to enabling other operational efficiencies in the future."

About AsiaMedic Limited

AsiaMedic Limited together with its subsidiaries ("AsiaMedic" or the "Group") is a leading healthcare provider in Singapore which provides holistic solutions through integrated application of the latest medical technologies to prevent and detect early illnesses to achieve positive experiences and clinical outcomes for patients.

The Group is committed to helping clients through practical and personalised solutions delivered with the highest professional standards of service and expertise in a timely, safe and consistent manner. Conveniently located at Orchard Road, AsiaMedic is a preferred one-stop centre for:

For more information, please visit www.asiamedic.com.sg

About MIEA Health

MIEA is a social enterprise with a mission to democratise technology. Building AI-powered virtual assistants to help clinics engage with their customers. MIEA can extract information through daily conversations, automate alerts and reports, give realtime responses 24/7. Making the availability of technology simple, easy and affordable to lower operating costs for clinics and improve outcomes for the benefit of all patients.

For more information, please visit www.mieahealth.com

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

AsiaMedic launches customised AI virtual assistantwith Enterprise SG affiliated startup MIEA Health

LOS ANGELES, Sept. 15, 2024 /PRNewswire/ -- To mark World First Aid Day on September 14th, themed "First Aid and Sports," Rhino Rescue, the renowned professional first aid brand, has proudly unveiled the Rhino Rescue First Aid Kit for Outdoor. Aimed at bolstering safety and providing professional first aid kits for outdoor sports enthusiasts, this series includes five specialized kits crafted to meet the unique demands of different outdoor scenarios.

Moreover, the brand has also unveiled the "Safety Pioneer" challenge to remind the public to always be prepared for the unexpected, in an initiative aimed at engaging outdoor sports enthusiasts to enhance their first aid awareness. This initiative also seeks to provide comprehensive protection for outdoor enthusiasts, ensuring their safety and well-being in all excursions.

Jenny Lee, CEO of Rhino Rescue, highlighted the company's strategy to broaden its product line, moving beyond traditional trauma kits for first responders to offerings tailored for everyday individuals engaged in outdoor activities. "Our extensive engagement with professional first responders over the last decade has underscored the necessity for tailored first aid solutions catering to civilians. These new product lines exemplify our brand's commitment to empowering a broader audience with crucial first aid expertise and capabilities as a proactive safeguard against unforeseen incidents," said Lee.

Details on New Product Lineup

The lineup is thoughtfully segmented into two series, each tailored to prioritize lightweight portability and efficient organization. The Rhino Rescue Ultralight First Aid Kit Series and the Rhino Rescue QuickFind First Aid Kit Series collectively offer five distinct products with different color options, catering to a diverse audience ranging from everyday hikers, runners, and cyclists to avid campers in need of specialized gear. The Ultralight series, crafted from Nylon 40D fabric, ensures a featherlight design, whereas the QuickFind series, constructed from Nylon 210D material, offers organized and transparent storage that allows users to quickly and easily locate their essentials.

The Ultralight series and the QuickFind series present diverse configurations, ranging from essential first aid items to comprehensive supplies, tailored to suit various outdoor situations.

Engagement Through 'Safety Pioneer' Challenge:

Coinciding with the product launch is the "Safety Pioneer" challenge inviting outdoor enthusiasts to share their personal emergency gear setups and upcoming adventure plans on social media. Participants should use the hashtags #RhinoRescue and #WorldFirstAidDay for a chance to win one of the ten new first aid kits from this expanded range. On September 20th, keep an eye on Rhino Rescue's official social media channels for the announcement of the competition winners.  Stay tuned for the big reveal!

Based on the 2024 Outdoor Participation Trends Report, there has been a notable surge in outdoor activity enthusiasts, with a 4.1% rise in participants recorded in 2023, marking a groundbreaking total of around 175.8 million individuals—equivalent to roughly 57.3% of U.S. residents actively embracing the outdoors. Despite this flourishing engagement, recurring risks like sprained ankles and dehydration persist as common challenges. Thus, the lineup was born to address these prevalent outdoor hazards effectively.

At Rhino Rescue, the brand's mission is to ensure that everyone, from outdoor enthusiasts to first responders, has access to reliable and effective first aid products. The company is dedicated to empowering individuals to handle emergencies with confidence, no matter where they are.Exciting news awaits as their First Aid Kits for Outdoor are set to make their debut in mid-September, ensuring the public to always prepared for any adventure. For further details and updates, please visit https://rhinorescuestore.com/collections/outdoor.

Stay safe, stay prepared with Rhino Rescue.

Media Contact: 

Name: Jonny Chen
E-mail: support@rhinorescuestore.com 

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Rhino Rescue Marks World First Aid Day with Launch of Outdoor-Specific First Aid Kits