Sobot Announces the Launch of Upgraded AI Agent in September

A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution

SINGAPORE, Aug. 21, 2024 /PRNewswire/ -- Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In preparation for this launch, Sobot has carried out a closed beta test over the past two to three months. This testing phase involved a carefully selected group of existing customers, who were given exclusive access to the advanced features of the AI Agent.

"We've enhanced our AI Agent's capabilities in AI settings, working processes, and beyond," said Leo Chin, Vice President of Product at Sobot. "The upgraded AI Agent will extend its functionality beyond online text dialogue to include voice calling and email ticketing systems. We are excited about this launch and invite everyone to look forward to its rollout."

"All Customer Experience Embracing AI"

Embracing the motto "All Customer Experience Embracing AI" and holding true to the 'Customer First' value, Sobot remains dedicated to developing contact center solutions that significantly enhance customer experience (CX). The integration of AI into these solutions is a fundamental component.

"We've observed a comprehensive adoption of AI in all CX facets, which is why we have integrated AI so deeply into our solutions," said Chin.

Over the past few years, Sobot has been actively exploring and deepening the applications of AI in intelligent customer contact, bringing great benefits in various aspects.

• Customer Service: Sobot's AI-powered chatbot and inbound voicebot can receive customers and answer their questions automatically based on the knowledge base, so that they don't need to transfer to human agents.
• Marketing: Sobot's AI-powered outbound voicebot can independently make phone calls to customers whose phone numbers are imported, and tag them according to their purchasing intention, thus significantly promoting active marketing.
• Management: Sobot's intelligent quality inspection supports AI to conduct quality inspection automatically according to the set rules, and administrators can recheck the results, making quality inspection efficient and reliable.

Sobot's AI Agent: Be your Baymax in Customer Service

Sobot's AI Agent is an AI-powered bot that can independently provide automated services and support for customers. Supported by both NLP and LLM, the AI Agent offers much more advanced capabilities than traditional chatbots, which are solely based on NLP.

"Like Baymax, the personal health care companion in Big Hero 6, Sobot's AI Agent can be your personal customer service companion. Sobot's AI Agent is as intelligent, independent and versatile as Baymax." said Chin.

• More Humanized Communication

Sobot's AI Agent is also equipped with better language understanding capability and logicality, making their dialogues with customers more natural and coherent. It can even play the designated role according to application needs and imitate different tones.

• Efficient Knowledge Base Operation

Sobot's AI Agent can independently receive customers. It can extract Q&A pairs from the uploaded files intelligently and add them to the relevant knowledge base, reducing the operation and management costs of the knowledge base.

• Great Multilingual Ability

With its great multilingual ability, Sobot's AI Agent now can support international business smoothly. Its multilingual ability also contributes to knowledge base establishment—operators just need to establish the knowledge base in one language, then it can be used in other languages without further adjustment.

With Sobot's AI Agent, enterprises can anticipate a 15%-35% increase in direct response rate, and a 5%-15% increase in answer accuracy rate. Additionally, the knowledge operation efficiency can be improved significantly, with an 80% reduction in the workload of knowledge base establishment and maintenance.

Renogy Witnesses Improvement in Customer Service with Sobot's AI Agent

Renogy is a new energy company that focuses on technology innovation, product R&D and production. As a multinational company, its customers are located in over 30 countries.

Renogy, a multinational new energy company, turned to Sobot's AI Agent after facing challenges with another provider's chatbot, including a low direct answer rate, and independent reception rate. It was these factors that prompted the switch by the company to using Sobot's AI agent.

Sobot's AI Agent can intelligently learn the information in the files uploaded by Renogy. That means the AI Agent can answer questions not included in the knowledge base according to the files they learned. Also, with the AI Agent, human staff don't need to manually add Q&A pairs into the knowledge base anymore, thus significantly reducing the operation and management cost of knowledge base.

With Sobot's AI Agent, Renogy has seen a 35% increase in direct response rate and a 27% increase in response accuracy, and the knowledge base operation workload has been reduced by 90%.

Even with AI Agent Around, Humans Will Never Be Absent

There is no doubt that AI Agent is highly helpful to human agents in CX, but does that mean AI Agent will replace human agents one day? Sobot's answer is a resounding no.

AI Agent and human agents play different but indispensable roles in customer service and CX improvement. Sobot believes the human touch carries the same importance as efficiency in customer service, something that can obviously only be performed by human agents. Therefore, Sobot's AI Agent AI Agent is designed to assist, not replace, human agents, and maximize efficiency in CX improvement by giving full play to their respective advantages.

"Just like Baymax, Sobot's AI Agent is also created to assist humans as a companion, not to replace humans." Chin said. "Our AI Agent will not be our ending point in our exploration of AI. While the AI Agent enhances CX, we are also developing AI Copilot and AI Analyst roles to further support human staff."

For more information, please visit https://www.sobot.io/.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Sobot Announces the Launch of Upgraded AI Agent in September

A category-defining upgrade for the front door — much like how Tesla redefined automotive energy, the V150 Plus introduces a new era of low-maintenance, eco-conscious home access with solar power, 3D face recognition, and AI-powered curved fingerprint sensor technology

SAN FRANCISCO, June 27, 2026 /PRNewswire/ -- DESLOC, a global smart lock brand backed by DESMAN's 17 years of engineering experience and trusted by nearly 10 million families worldwide, today announced that the DESLOC V150 Plus, the world's first low-light self-charging solar smart lock, is now live on Kickstarter.

Within the first one hour of launch, the campaign attracted strong early momentum and reached 100% funding from early adopters eager to support the next generation of low-maintenance smart home security, and within 48 hours, this campaign has already attracted interest from more than 300 people and raised over $200,000, exceeding its crowdfunding goal by 2,339%.

The V150 Plus brings a Tesla-like upgrade to the front door, delivering a generational leap for the smart lock category by rethinking one of its most fundamental challenges: power. While smart locks have transformed the way people access their homes, most still depend on batteries that need to be replaced, recharged, or constantly monitored.

Powered by an integrated perovskite solar panel, the V150 Plus converts light into energy to help recharge its removable 10,000 mAh battery, even in low-light and shaded entryway conditions. Combined with DESLOC's intelligent energy management system, the lock is designed to reduce battery maintenance while supporting a lower-waste, more environmentally friendly smart home experience.

"The next major smart home upgrade may not be another app feature — it may be a new power source," said Mark Dong, CEO at DESLOC Smart Lock. "With V150 Plus, we are bringing a Tesla-like moment to the front door: a shift toward smarter, lower-maintenance, and more sustainable home access powered by light."

From Battery Anxiety to Solar Self-Charging

For many homeowners, the biggest concern with smart locks is not how to unlock the door — it is whether the lock has enough power when they need it most. The V150 Plus shifts the conversation from "How do I unlock my door?" to "Why does my lock still need charging?"

By integrating solar replenishment directly into the lock, DESLOC aims to give homeowners a more dependable and lower-maintenance way to secure their homes. The self-charging design can also help reduce the need for frequent battery replacement and manual charging, supporting a more environmentally friendly smart home experience and helping lower battery waste over time.

For homeowners, locksmiths, installers, and smart home professionals, the V150 Plus offers a more future-ready solution that combines renewable power, biometric access, and app-based control in a single connected lock.

The V150 Plus has already received recognition across leading technology, smart home, CES, and design award programs, including CES-related honors and the MUSE Design Award Gold Award, underscoring its position as one of the most innovative smart lock launches of the year.

Beyond Keys: Faster, Smarter Home Access

Beyond its solar-powered design, the V150 Plus combines multiple advanced access technologies in one connected lock.

The V150 Plus features 3D face recognition with liveness detection, enabling hands-free access while helping prevent spoofing attempts. It also includes DESLOC's curved-touch fingerprint sensor with AI fingerprint recognition algorithm, which recognizes in as fast as 0.15 seconds and adapts over time for improved recognition, even with weak or damaged fingerprints.

With built-in Wi-Fi, homeowners can monitor battery status, check lock activity, manage access, and control the lock remotely through the DESLOC App, without requiring an additional hub. The V150 Plus also supports voice assistant integration with Amazon Alexa and Google Assistant.

Bringing Self-Charging Smart Access to Early Adopters

The DESLOC V150 Plus Kickstarter campaign launched on June 25, 2026. During the first week, backers can secure V150 Plus for $199 (MSRP $399.99) and receive a free DESLOC C110 smart lock, limited to the first 500 backers who complete their payment.

More than another smart lock with additional access options, the V150 Plus represents a new energy logic for the front door — one where home access becomes smarter, easier to maintain, more environmentally responsible, and powered by self-charging solar technology.

Back the DESLOC V150 Plus on Kickstarter and unlock limited-time campaign offers:
https://www.kickstarter.com/projects/desloc/worlds-first-self-charging-solar-smart-lock?ref=dvx2mi

About DESLOC

DESLOC is a global smart lock brand focused on making trusted home security simpler, smarter, and more accessible. Backed by parent company DESMAN, one of Asia's leading smart lock manufacturers with 17 years of industry experience and nearly 10 million family users worldwide, DESLOC combines proven biometric technologies, advanced security algorithms, and rigorous product testing to deliver reliable smart access solutions for modern homes.

With more than 300 industry patents, DESLOC develops smart locks designed for everyday families, homeowners, and smart home users who want strong security, keyless convenience, and long-lasting performance in an easy-to-use package.

For more information, visit desloc.com.

Media Contact:
press@desloc.com

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Funded 100% Within One Hour: The Innovation Behind DESLOC V150 Plus