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A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution
SINGAPORE, Aug. 21, 2024 /PRNewswire/ -- Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In preparation for this launch, Sobot has carried out a closed beta test over the past two to three months. This testing phase involved a carefully selected group of existing customers, who were given exclusive access to the advanced features of the AI Agent.
"We've enhanced our AI Agent's capabilities in AI settings, working processes, and beyond," said Leo Chin, Vice President of Product at Sobot. "The upgraded AI Agent will extend its functionality beyond online text dialogue to include voice calling and email ticketing systems. We are excited about this launch and invite everyone to look forward to its rollout."
"All Customer Experience Embracing AI"
Embracing the motto "All Customer Experience Embracing AI" and holding true to the 'Customer First' value, Sobot remains dedicated to developing contact center solutions that significantly enhance customer experience (CX). The integration of AI into these solutions is a fundamental component.
"We've observed a comprehensive adoption of AI in all CX facets, which is why we have integrated AI so deeply into our solutions," said Chin.
Over the past few years, Sobot has been actively exploring and deepening the applications of AI in intelligent customer contact, bringing great benefits in various aspects.
- Customer Service: Sobot's AI-powered chatbot and inbound voicebot can receive customers and answer their questions automatically based on the knowledge base, so that they don't need to transfer to human agents.
- Marketing: Sobot's AI-powered outbound voicebot can independently make phone calls to customers whose phone numbers are imported, and tag them according to their purchasing intention, thus significantly promoting active marketing.
- Management: Sobot's intelligent quality inspection supports AI to conduct quality inspection automatically according to the set rules, and administrators can recheck the results, making quality inspection efficient and reliable.
Sobot's AI Agent: Be your Baymax in Customer Service
Sobot's AI Agent is an AI-powered bot that can independently provide automated services and support for customers. Supported by both NLP and LLM, the AI Agent offers much more advanced capabilities than traditional chatbots, which are solely based on NLP.
"Like Baymax, the personal health care companion in Big Hero 6, Sobot's AI Agent can be your personal customer service companion. Sobot's AI Agent is as intelligent, independent and versatile as Baymax." said Chin.
- More Humanized Communication
Sobot's AI Agent is also equipped with better language understanding capability and logicality, making their dialogues with customers more natural and coherent. It can even play the designated role according to application needs and imitate different tones.
- Efficient Knowledge Base Operation
Sobot's AI Agent can independently receive customers. It can extract Q&A pairs from the uploaded files intelligently and add them to the relevant knowledge base, reducing the operation and management costs of the knowledge base.
- Great Multilingual Ability
With its great multilingual ability, Sobot's AI Agent now can support international business smoothly. Its multilingual ability also contributes to knowledge base establishment—operators just need to establish the knowledge base in one language, then it can be used in other languages without further adjustment.
With Sobot's AI Agent, enterprises can anticipate a 15%-35% increase in direct response rate, and a 5%-15% increase in answer accuracy rate. Additionally, the knowledge operation efficiency can be improved significantly, with an 80% reduction in the workload of knowledge base establishment and maintenance.
Renogy Witnesses Improvement in Customer Service with Sobot's AI Agent
Renogy is a new energy company that focuses on technology innovation, product R&D and production. As a multinational company, its customers are located in over 30 countries.
Renogy, a multinational new energy company, turned to Sobot's AI Agent after facing challenges with another provider's chatbot, including a low direct answer rate, and independent reception rate. It was these factors that prompted the switch by the company to using Sobot's AI agent.
Sobot's AI Agent can intelligently learn the information in the files uploaded by Renogy. That means the AI Agent can answer questions not included in the knowledge base according to the files they learned. Also, with the AI Agent, human staff don't need to manually add Q&A pairs into the knowledge base anymore, thus significantly reducing the operation and management cost of knowledge base.
With Sobot's AI Agent, Renogy has seen a 35% increase in direct response rate and a 27% increase in response accuracy, and the knowledge base operation workload has been reduced by 90%.
Even with AI Agent Around, Humans Will Never Be Absent
There is no doubt that AI Agent is highly helpful to human agents in CX, but does that mean AI Agent will replace human agents one day? Sobot's answer is a resounding no.
AI Agent and human agents play different but indispensable roles in customer service and CX improvement. Sobot believes the human touch carries the same importance as efficiency in customer service, something that can obviously only be performed by human agents. Therefore, Sobot's AI Agent AI Agent is designed to assist, not replace, human agents, and maximize efficiency in CX improvement by giving full play to their respective advantages.
"Just like Baymax, Sobot's AI Agent is also created to assist humans as a companion, not to replace humans." Chin said. "Our AI Agent will not be our ending point in our exploration of AI. While the AI Agent enhances CX, we are also developing AI Copilot and AI Analyst roles to further support human staff."
For more information, please visit https://www.sobot.io/.
A Significant Improvement on Customer Service, Marketing Enablement and Management Capability through All-in-One Contact Center Solution
SINGAPORE, Aug. 21, 2024 /PRNewswire/ -- Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In preparation for this launch, Sobot has carried out a closed beta test over the past two to three months. This testing phase involved a carefully selected group of existing customers, who were given exclusive access to the advanced features of the AI Agent.
"We've enhanced our AI Agent's capabilities in AI settings, working processes, and beyond," said Leo Chin, Vice President of Product at Sobot. "The upgraded AI Agent will extend its functionality beyond online text dialogue to include voice calling and email ticketing systems. We are excited about this launch and invite everyone to look forward to its rollout."
"All Customer Experience Embracing AI"
Embracing the motto "All Customer Experience Embracing AI" and holding true to the 'Customer First' value, Sobot remains dedicated to developing contact center solutions that significantly enhance customer experience (CX). The integration of AI into these solutions is a fundamental component.
"We've observed a comprehensive adoption of AI in all CX facets, which is why we have integrated AI so deeply into our solutions," said Chin.
Over the past few years, Sobot has been actively exploring and deepening the applications of AI in intelligent customer contact, bringing great benefits in various aspects.
- Customer Service: Sobot's AI-powered chatbot and inbound voicebot can receive customers and answer their questions automatically based on the knowledge base, so that they don't need to transfer to human agents.
- Marketing: Sobot's AI-powered outbound voicebot can independently make phone calls to customers whose phone numbers are imported, and tag them according to their purchasing intention, thus significantly promoting active marketing.
- Management: Sobot's intelligent quality inspection supports AI to conduct quality inspection automatically according to the set rules, and administrators can recheck the results, making quality inspection efficient and reliable.
Sobot's AI Agent: Be your Baymax in Customer Service
Sobot's AI Agent is an AI-powered bot that can independently provide automated services and support for customers. Supported by both NLP and LLM, the AI Agent offers much more advanced capabilities than traditional chatbots, which are solely based on NLP.
"Like Baymax, the personal health care companion in Big Hero 6, Sobot's AI Agent can be your personal customer service companion. Sobot's AI Agent is as intelligent, independent and versatile as Baymax." said Chin.
- More Humanized Communication
Sobot's AI Agent is also equipped with better language understanding capability and logicality, making their dialogues with customers more natural and coherent. It can even play the designated role according to application needs and imitate different tones.
- Efficient Knowledge Base Operation
Sobot's AI Agent can independently receive customers. It can extract Q&A pairs from the uploaded files intelligently and add them to the relevant knowledge base, reducing the operation and management costs of the knowledge base.
- Great Multilingual Ability
With its great multilingual ability, Sobot's AI Agent now can support international business smoothly. Its multilingual ability also contributes to knowledge base establishment—operators just need to establish the knowledge base in one language, then it can be used in other languages without further adjustment.
With Sobot's AI Agent, enterprises can anticipate a 15%-35% increase in direct response rate, and a 5%-15% increase in answer accuracy rate. Additionally, the knowledge operation efficiency can be improved significantly, with an 80% reduction in the workload of knowledge base establishment and maintenance.
Renogy Witnesses Improvement in Customer Service with Sobot's AI Agent
Renogy is a new energy company that focuses on technology innovation, product R&D and production. As a multinational company, its customers are located in over 30 countries.
Renogy, a multinational new energy company, turned to Sobot's AI Agent after facing challenges with another provider's chatbot, including a low direct answer rate, and independent reception rate. It was these factors that prompted the switch by the company to using Sobot's AI agent.
Sobot's AI Agent can intelligently learn the information in the files uploaded by Renogy. That means the AI Agent can answer questions not included in the knowledge base according to the files they learned. Also, with the AI Agent, human staff don't need to manually add Q&A pairs into the knowledge base anymore, thus significantly reducing the operation and management cost of knowledge base.
With Sobot's AI Agent, Renogy has seen a 35% increase in direct response rate and a 27% increase in response accuracy, and the knowledge base operation workload has been reduced by 90%.
Even with AI Agent Around, Humans Will Never Be Absent
There is no doubt that AI Agent is highly helpful to human agents in CX, but does that mean AI Agent will replace human agents one day? Sobot's answer is a resounding no.
AI Agent and human agents play different but indispensable roles in customer service and CX improvement. Sobot believes the human touch carries the same importance as efficiency in customer service, something that can obviously only be performed by human agents. Therefore, Sobot's AI Agent AI Agent is designed to assist, not replace, human agents, and maximize efficiency in CX improvement by giving full play to their respective advantages.
"Just like Baymax, Sobot's AI Agent is also created to assist humans as a companion, not to replace humans." Chin said. "Our AI Agent will not be our ending point in our exploration of AI. While the AI Agent enhances CX, we are also developing AI Copilot and AI Analyst roles to further support human staff."
For more information, please visit https://www.sobot.io/.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Sobot Announces the Launch of Upgraded AI Agent in September
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- Expands sun care portfolio with "Scalp Sun Essence" and photoprotective hair composition
- Introduces a new method for evaluating UV protection efficacy for hair, published in an international academic journal
SEOUL, South Korea, May 13, 2026 /PRNewswire/ -- Kolmar Korea, a leading force behind the global K-sunscreen boom, is accelerating its expansion into the next-generation sun care market by extending its expertise beyond skin to include scalp and hair protection.
As the global "skinification" trend continues to grow—encouraging consumers to care for the scalp and hair as an extension of skincare—Kolmar Korea has developed UV protection solutions for the scalp and photoprotective technologies for hair, while also introducing a new evaluation method for measuring hair UV protection efficacy.
Kolmar Korea recently developed a dedicated scalp sunscreen product, the "Scalp Sun Essence." Offering SPF50+ protection, the product is designed for direct application onto the scalp.
Unlike conventional sunscreens, which are often difficult to use on the scalp or hair due to heavy oil content, the Scalp Sun Essence combines water-soluble and lipophilic UV filters at an optimized ratio to deliver a lightweight texture.
Kolmar Korea plans to expand the category into formats such as mists and sprays, while also developing cleansers for scalp sun care. The company aims to launch the product in Korea this year before expanding globally, including the U.S. market next year.
In addition to scalp care, Kolmar Korea has also developed a "photoprotective hair composition" designed to shield hair from harmful light exposure, including ultraviolet rays.
Hair is continuously exposed to UV radiation and other harmful light, which can cause discoloration, dryness, and breakage over time. However, most conventional haircare products have primarily focused on preventing heat damage rather than light-induced damage.
To address this gap, Kolmar Korea developed technology capable of protecting hair from photodamage using specific silicone oils with large molecular structures and high refractive indices to scatter light effectively. This approach reduces light stabilizers used for photoprotection and olis needed to dissolve them, while still delivering a lightweight feel.
The formulation can also be expanded into multifunctional products by incorporating active ingredients such as biotin, panthenol, and niacinamide, enabling benefits including hair loss symptom relief, scalp soothing, and sebum and pore care.
Kolmar Korea has also proposed a new method for objectively evaluating UV protection efficacy for hair.
Previously, there had been no standardized method for measuring UV protection performance on hair. To address this, the company developed a method that analyzes changes in hair color before and after UV exposure to assess damage levels and measure UV protection performance.
The study was published last year in the international dermatology journal Skin Research and Technology (Impact Factor: 3.2), gaining recognition for its scientific significance.
"As the global sun care market becomes increasingly segmented, demand for scalp and hair protection solutions is growing rapidly," said a representative from Kolmar Korea. "Leveraging our R&D capabilities spanning product development, material innovation, and efficacy evaluation, we aim to lead the next-generation hair sun care market."
Kolmar Korea, which accounts for more than 70% of Korea's sun care market, is widely recognized as a leading player behind the global rise of K-sunscreens. In 2013, the company became the first in the Korean cosmetics industry to obtain OTC certification from the U.S. FDA.
In 2022, Kolmar Korea further strengthened its research capabilities by establishing Korea's first dedicated UV protection research center, the "UV Tech Innovation Lab." More recently, sunscreens co-developed by Kolmar Korea with globally popular K-beauty brands including Beauty of Joseon, SKIN 1004, and Round Lab surpassed 100 million units in cumulative global sales.
- Expands sun care portfolio with "Scalp Sun Essence" and photoprotective hair composition
- Introduces a new method for evaluating UV protection efficacy for hair, published in an international academic journal
SEOUL, South Korea, May 13, 2026 /PRNewswire/ -- Kolmar Korea, a leading force behind the global K-sunscreen boom, is accelerating its expansion into the next-generation sun care market by extending its expertise beyond skin to include scalp and hair protection.
As the global "skinification" trend continues to grow—encouraging consumers to care for the scalp and hair as an extension of skincare—Kolmar Korea has developed UV protection solutions for the scalp and photoprotective technologies for hair, while also introducing a new evaluation method for measuring hair UV protection efficacy.
Kolmar Korea recently developed a dedicated scalp sunscreen product, the "Scalp Sun Essence." Offering SPF50+ protection, the product is designed for direct application onto the scalp.
Unlike conventional sunscreens, which are often difficult to use on the scalp or hair due to heavy oil content, the Scalp Sun Essence combines water-soluble and lipophilic UV filters at an optimized ratio to deliver a lightweight texture.
Kolmar Korea plans to expand the category into formats such as mists and sprays, while also developing cleansers for scalp sun care. The company aims to launch the product in Korea this year before expanding globally, including the U.S. market next year.
In addition to scalp care, Kolmar Korea has also developed a "photoprotective hair composition" designed to shield hair from harmful light exposure, including ultraviolet rays.
Hair is continuously exposed to UV radiation and other harmful light, which can cause discoloration, dryness, and breakage over time. However, most conventional haircare products have primarily focused on preventing heat damage rather than light-induced damage.
To address this gap, Kolmar Korea developed technology capable of protecting hair from photodamage using specific silicone oils with large molecular structures and high refractive indices to scatter light effectively. This approach reduces light stabilizers used for photoprotection and olis needed to dissolve them, while still delivering a lightweight feel.
The formulation can also be expanded into multifunctional products by incorporating active ingredients such as biotin, panthenol, and niacinamide, enabling benefits including hair loss symptom relief, scalp soothing, and sebum and pore care.
Kolmar Korea has also proposed a new method for objectively evaluating UV protection efficacy for hair.
Previously, there had been no standardized method for measuring UV protection performance on hair. To address this, the company developed a method that analyzes changes in hair color before and after UV exposure to assess damage levels and measure UV protection performance.
The study was published last year in the international dermatology journal Skin Research and Technology (Impact Factor: 3.2), gaining recognition for its scientific significance.
"As the global sun care market becomes increasingly segmented, demand for scalp and hair protection solutions is growing rapidly," said a representative from Kolmar Korea. "Leveraging our R&D capabilities spanning product development, material innovation, and efficacy evaluation, we aim to lead the next-generation hair sun care market."
Kolmar Korea, which accounts for more than 70% of Korea's sun care market, is widely recognized as a leading player behind the global rise of K-sunscreens. In 2013, the company became the first in the Korean cosmetics industry to obtain OTC certification from the U.S. FDA.
In 2022, Kolmar Korea further strengthened its research capabilities by establishing Korea's first dedicated UV protection research center, the "UV Tech Innovation Lab." More recently, sunscreens co-developed by Kolmar Korea with globally popular K-beauty brands including Beauty of Joseon, SKIN 1004, and Round Lab surpassed 100 million units in cumulative global sales.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
K-Beauty Sunscreen Leader Kolmar Korea Expands into Scalp and Hair Sun Care
