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The acquisition strengthens the foundation for Everise
as an end-to-end healthcare experience provider
PLANTATION, Fla., Sept. 25, 2024 /PRNewswire/ -- Global healthcare customer experience company Everise today announced that it has signed a binding agreement to acquire the healthcare vertical of Continuum Global Solutions (CGS), a customer services management company, from Skyview Capital. The strategic move enhances Everise's capabilities in pharmacy benefit management, expanding the company's growth prospects.
The combined entity will expand its healthcare payer and provider customer footprint in the US. Everise will offer a broader suite of healthcare services, which will now extend to specialty clinic and retail pharmacy businesses. Over 8,000 CGS employees will join Everise, where a smooth transition and transfer of expertise will be ensured.
"We are impressed by the healthcare vertical Skyview has built and are delighted to welcome the CGS healthcare team to Everise. The integration of CGS' healthcare vertical will broaden and deepen our healthcare expertise, solidifying our position as an end-to-end healthcare experiences provider in the payer and pharmacy benefits segments of the healthcare services market. I am confident that our combined expertise will accelerate our journey as a global healthcare BPO leader with our shared vision of transforming customer experiences," shared Sudhir Agarwal, Founder & CEO, Everise.
"We are incredibly proud of the immense growth CGS has achieved under our stewardship, evolving into a leader within healthcare services. After careful consideration, we are happy to have selected Everise, backed by world class private equity sponsors Warburg Pincus and Brookfield, as the new leader to continue this positive momentum, and we wish them every success in the future," shared Naeem Arastu, Partner & COO of Skyview Capital.
The transaction is subject to regulatory approvals.
Everise, established in 2016, has rapidly grown in the healthcare services outsourcing space. Headquartered in the US, with over 28,000 employees in eight markets, Everise provides customer service solutions to some of the largest healthcare companies in the US and worldwide, harnessing emerging technologies such as AI and speech analytics to transform the customer experience journey. The company is acclaimed for its leadership, people-focused culture, and commitment to being an exemplary business partner.
Since 2018, CGS has established itself as an end-to-end business process outsourcing provider with a strong US base and global offshore presence, with 25 sites in 12 countries. The company specializes in omnichannel customer services management.
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About Everise
Founded in 2016, Everise is a global leader transforming customer service for healthcare, transport, logistics, insurance, financial services, and tech businesses. Backed by Brookfield and Warburg Pincus, the company solves problems for the millions of customers of some of the world's leading brands, by combining the best technology with compassionate service. With 28,000 champion agents operating across eight strategic markets globally, Everise seeks to deliver happiness to customers of some of the world's best loved brands. Our customer service solutions are high-performing, secure, and agile, enabling businesses to scale globally while achieving top customer satisfaction. Learn more at www.weareeverise.com.
About Skyview Capital, LLC
Founded in 2005, Skyview Capital, a global private investment firm with principal offices in Miami, Los Angeles, and London, England, specializes in the acquisition and management of mission critical enterprises in the areas of technology, telecommunications, business services and manufacturing. By leveraging its deep operational resources and financial acumen, Skyview systematically enhances the long-term sustainable value of the businesses it acquires. For more information, please visit www.skyviewcapital.com.
The acquisition strengthens the foundation for Everise
as an end-to-end healthcare experience provider
PLANTATION, Fla., Sept. 25, 2024 /PRNewswire/ -- Global healthcare customer experience company Everise today announced that it has signed a binding agreement to acquire the healthcare vertical of Continuum Global Solutions (CGS), a customer services management company, from Skyview Capital. The strategic move enhances Everise's capabilities in pharmacy benefit management, expanding the company's growth prospects.
The combined entity will expand its healthcare payer and provider customer footprint in the US. Everise will offer a broader suite of healthcare services, which will now extend to specialty clinic and retail pharmacy businesses. Over 8,000 CGS employees will join Everise, where a smooth transition and transfer of expertise will be ensured.
"We are impressed by the healthcare vertical Skyview has built and are delighted to welcome the CGS healthcare team to Everise. The integration of CGS' healthcare vertical will broaden and deepen our healthcare expertise, solidifying our position as an end-to-end healthcare experiences provider in the payer and pharmacy benefits segments of the healthcare services market. I am confident that our combined expertise will accelerate our journey as a global healthcare BPO leader with our shared vision of transforming customer experiences," shared Sudhir Agarwal, Founder & CEO, Everise.
"We are incredibly proud of the immense growth CGS has achieved under our stewardship, evolving into a leader within healthcare services. After careful consideration, we are happy to have selected Everise, backed by world class private equity sponsors Warburg Pincus and Brookfield, as the new leader to continue this positive momentum, and we wish them every success in the future," shared Naeem Arastu, Partner & COO of Skyview Capital.
The transaction is subject to regulatory approvals.
Everise, established in 2016, has rapidly grown in the healthcare services outsourcing space. Headquartered in the US, with over 28,000 employees in eight markets, Everise provides customer service solutions to some of the largest healthcare companies in the US and worldwide, harnessing emerging technologies such as AI and speech analytics to transform the customer experience journey. The company is acclaimed for its leadership, people-focused culture, and commitment to being an exemplary business partner.
Since 2018, CGS has established itself as an end-to-end business process outsourcing provider with a strong US base and global offshore presence, with 25 sites in 12 countries. The company specializes in omnichannel customer services management.
###
About Everise
Founded in 2016, Everise is a global leader transforming customer service for healthcare, transport, logistics, insurance, financial services, and tech businesses. Backed by Brookfield and Warburg Pincus, the company solves problems for the millions of customers of some of the world's leading brands, by combining the best technology with compassionate service. With 28,000 champion agents operating across eight strategic markets globally, Everise seeks to deliver happiness to customers of some of the world's best loved brands. Our customer service solutions are high-performing, secure, and agile, enabling businesses to scale globally while achieving top customer satisfaction. Learn more at www.weareeverise.com.
About Skyview Capital, LLC
Founded in 2005, Skyview Capital, a global private investment firm with principal offices in Miami, Los Angeles, and London, England, specializes in the acquisition and management of mission critical enterprises in the areas of technology, telecommunications, business services and manufacturing. By leveraging its deep operational resources and financial acumen, Skyview systematically enhances the long-term sustainable value of the businesses it acquires. For more information, please visit www.skyviewcapital.com.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Everise Signs Agreement to Acquire Continuum Global Solutions' Healthcare Vertical
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LONDON, Jan. 15, 2026 /PRNewswire/ -- Markel Insurance, the insurance operation within Markel Group Inc. (NYSE:MKL), today announced the promotion of Ben House to Director – Energy & Power, effective immediately.
In his newly expanded role, House will oversee Markel's Renewable Energy and Power portfolio across the organisation's International division, alongside his existing responsibilities as head of Markel's Upstream, Midstream and Downstream Energy team. This strategic move unites these areas under a single Energy & Power team, enhancing ease of trading for customers through a more holistic underwriting approach.
Leading this newly unified team, House will focus on managing an integrated group of experienced underwriters, analysts and risk engineers – driving product innovation, nurturing long-term customer relationships and optimising underwriting processes.
The convergence of Markel's Energy teams reflects the organisation's commitment to supporting energy clients with tailored coverage and providing more effective identification, mitigation and transfer of risks throughout the entire value chain – from production and transportation through to processing, generation and distribution.
House is based in London and will report to Rohan Davies, Managing Director – London Market.
Davies commented: "The global power sector is experiencing significant growth, primarily driven by renewables and the rising electricity demand, which is expected to increase by 25% by 2030. Concurrently, heightened geopolitical risks – from trade wars to advanced cyber-attacks – threaten critical infrastructure, further underscores the important role of insurance in helping these businesses transfer and mitigate the associated risks.
"Our clients' risks, capital structures and technologies are increasingly converging. Combining Energy and Power will allow us to underwrite portfolios more holistically, use our specialist expertise more efficiently and provide a simpler service, more coordinated experience for brokers and clients – all while better positioning us to support the energy transition across the value chain."
He continued: "Ben's experience of delivering bespoke solutions for clients across the energy sector, together with his strong track record of leading global underwriting teams, makes him ideally suited for this consolidated role. His expertise will play an important part in helping to elevate our leadership profile across the renewable, traditional energy and power generation sectors."
House said: "I'm delighted to step into my new position as Director of Energy & Power at Markel International. Bringing together our Energy and Power underwriters, analysts and risk engineers will further strengthen our technical underwriting capabilities, enhance innovation and enable us to make even more effective and empowered underwriting decisions – reaffirming clarity of coverage, particularly for complex risks."
House started his career at Markel as an upstream underwriter in the Marine & Energy Division, progressing into new energy markets and providing lead capabilities across the upstream and midstream market. In 2018, he was promoted to Head of Upstream – a position he held for five years – before progressing to Director of Energy in 2023. In the latter position, House has played a leading role in developing bespoke energy insurance solutions for clients and building a strong-performing global P&L across multiple international underwriting teams.
About Markel Insurance
We are Markel Insurance, a leading global specialty insurer with a truly people-first approach. As the insurance operations within the Markel Group Inc. (NYSE: MKL), we leverage a broad array of capabilities and expertise to create intelligent solutions for the most complex specialty insurance needs. However, it is our people – and the deep, valued relationships they develop with colleagues, brokers and clients – that differentiates us worldwide.
LONDON, Jan. 15, 2026 /PRNewswire/ -- Markel Insurance, the insurance operation within Markel Group Inc. (NYSE:MKL), today announced the promotion of Ben House to Director – Energy & Power, effective immediately.
In his newly expanded role, House will oversee Markel's Renewable Energy and Power portfolio across the organisation's International division, alongside his existing responsibilities as head of Markel's Upstream, Midstream and Downstream Energy team. This strategic move unites these areas under a single Energy & Power team, enhancing ease of trading for customers through a more holistic underwriting approach.
Leading this newly unified team, House will focus on managing an integrated group of experienced underwriters, analysts and risk engineers – driving product innovation, nurturing long-term customer relationships and optimising underwriting processes.
The convergence of Markel's Energy teams reflects the organisation's commitment to supporting energy clients with tailored coverage and providing more effective identification, mitigation and transfer of risks throughout the entire value chain – from production and transportation through to processing, generation and distribution.
House is based in London and will report to Rohan Davies, Managing Director – London Market.
Davies commented: "The global power sector is experiencing significant growth, primarily driven by renewables and the rising electricity demand, which is expected to increase by 25% by 2030. Concurrently, heightened geopolitical risks – from trade wars to advanced cyber-attacks – threaten critical infrastructure, further underscores the important role of insurance in helping these businesses transfer and mitigate the associated risks.
"Our clients' risks, capital structures and technologies are increasingly converging. Combining Energy and Power will allow us to underwrite portfolios more holistically, use our specialist expertise more efficiently and provide a simpler service, more coordinated experience for brokers and clients – all while better positioning us to support the energy transition across the value chain."
He continued: "Ben's experience of delivering bespoke solutions for clients across the energy sector, together with his strong track record of leading global underwriting teams, makes him ideally suited for this consolidated role. His expertise will play an important part in helping to elevate our leadership profile across the renewable, traditional energy and power generation sectors."
House said: "I'm delighted to step into my new position as Director of Energy & Power at Markel International. Bringing together our Energy and Power underwriters, analysts and risk engineers will further strengthen our technical underwriting capabilities, enhance innovation and enable us to make even more effective and empowered underwriting decisions – reaffirming clarity of coverage, particularly for complex risks."
House started his career at Markel as an upstream underwriter in the Marine & Energy Division, progressing into new energy markets and providing lead capabilities across the upstream and midstream market. In 2018, he was promoted to Head of Upstream – a position he held for five years – before progressing to Director of Energy in 2023. In the latter position, House has played a leading role in developing bespoke energy insurance solutions for clients and building a strong-performing global P&L across multiple international underwriting teams.
About Markel Insurance
We are Markel Insurance, a leading global specialty insurer with a truly people-first approach. As the insurance operations within the Markel Group Inc. (NYSE: MKL), we leverage a broad array of capabilities and expertise to create intelligent solutions for the most complex specialty insurance needs. However, it is our people – and the deep, valued relationships they develop with colleagues, brokers and clients – that differentiates us worldwide.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Markel promotes Ben House to Director of Energy & Power
