Hong Kong Launches Self-Service Kiosk in Foshan for Cross-Boundary Public Services Access

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Foshan

To advance the development of a digital government, the Hong Kong Special Administrative Region (HKSAR) collaborates with Guangdong Province to promote the Cross-boundary Public Services initiative. The Digital Policy Office (DPO) announced today (October 29) the setting up of a Hong Kong Cross-boundary Public Services self-service kiosk in Foshan. It will help residents and enterprises in Mainland cities of the Guangdong-Hong Kong-Macao Greater Bay Area (GBA) access public services of Hong Kong without the need to travel to Hong Kong in person.

Starting today, the public can use the Hong Kong Cross-boundary Public Services self-service kiosk located on the first floor of the Foshan Nanhai District Administrative Service Center to access various public services of Hong Kong. The kiosk is available for use during the opening hours of the Center (i.e. 8.30am to noon and 2pm to 5.30pm, Monday to Friday except public holidays on the Mainland). For details, please visit the Hong Kong Cross-boundary Public Services thematic website at www.crossboundaryservices.gov.hk/en/home/index.html.

Following the Hong Kong Cross-boundary Public Services self-service kiosks that commenced operation earlier in Guangzhou, Qianhai and Futian in Shenzhen as well as Zhuhai, the Cross-boundary Public Services self-service kiosk currently provides a total of 70 public services from 11 government bureaux and departments as well as related organisations, encompassing areas commonly used by enterprises and the public including taxation, company registration, property and vehicle enquiry and registration, application for personal identification documents and entry of talent, welfare and education, healthcare, immigration clearance, urgent assistance as well as culture and tourism. Members of the public can use the self-service kiosk to perform data entry, document scanning and result printing to enjoy one-stop access when applying for various public services.

An "iAM Smart" self-registration kiosk is also set up at the location mentioned above to enable Hong Kong residents working and living on the Mainland to register for, or upgrade to, "iAM Smart+" directly to enjoy online public services that support "iAM Smart+" such as renewal of a vehicle licence, application for an International Driving Permit and registration for eHealth. For details and registration requirements, please visit the "iAM Smart" thematic website at www.iamsmart.gov.hk/en/reg.html.

A spokesman for the DPO expressed sincere gratitude to the Guangdong Provincial Administration of Government Service and Data for its strong support and the Center for its full co-operation. The DPO will continue to discuss with the Guangdong Provincial Administration of Government Service and Data to set up self-service and self-registration kiosks in more Mainland cities of the GBA to cope with the demands of residents and enterprises in the GBA for public services of Hong Kong.

To implement the State Council's Guiding Opinions to all provincial governments on Cross-provincial Public Services and their comprehensive deployment, the HKSAR Government accepted the invitation of the People's Government of Guangdong Province in 2021 to jointly launch the GBA Cross-boundary Public Services, and worked with Guangdong Province in November last year to introduce a dedicated service area/thematic website for Cross-boundary Public Services. The initiative enables enterprises and the public in both regions to enjoy simple and convenient cross-boundary services, with a view to facilitating the provision of public services and investment in the GBA, and enhancing the satisfaction and sense of contentment of enterprises and the public in accessing services across the boundary.

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Foshan Source: HKSAR Government Press Releases

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Foshan Source: HKSAR Government Press Releases

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Foshan Source: HKSAR Government Press Releases

HKSAR Government sets up Hong Kong Cross-boundary Public Services self-service kiosk and "iAM Smart" self-registration kiosk in Foshan Source: HKSAR Government Press Releases

Interdepartmental working group on festival arrangements releases latest information on special boundary-crossing and corresponding public transport service arrangements during New Year's Eve and New Year holidays

The interdepartmental working group on festival arrangements, led by the Chief Secretary for Administration, released the following information today (December 25) on the special boundary-crossing and corresponding public transport service arrangements during New Year's Eve and the New Year holidays.

In view of a series of New Year's Eve countdown events, while the Hong Kong Port of the Hong Kong-Zhuhai-Macao Bridge (HZMB) and the Lok Ma Chau/Huanggang Port (LMC/HG Port) will maintain 24-hour operations as usual, the Hong Kong Special Administrative Region (HKSAR) Government reached a consensus with the relevant departments of Guangdong Province and Shenzhen Municipality to make the following special boundary-crossing arrangements on New Year's Eve to facilitate cross-boundary passenger and vehicular movements:

(1) Passenger clearance services at the Lo Wu Control Point, which usually close at midnight, will be extended to 2am the next day. The operating hours of the MTR East Rail Line will be extended correspondingly, with the departure of the last East Rail Line train from Admiralty to Lo Wu extended to 12.56am; and

(2) Passenger and passenger vehicle clearance services at the Shenzhen Bay Port (SBP), which usually close at midnight, will operate overnight, providing round-the-clock services.

For more effective diversion of cross-boundary private cars on New Year's Day with the implementation of round-the-clock clearance at the SBP, only cross-boundary private cars issued with Closed Road Permits (Permits) for the LMC/HG Port are allowed to use the LMC/HG crossing. For cross-boundary private cars issued with Permits for SBP, LMC/HG, Heung Yuen Wai, Man Kam To Boundary Control Point (BCP) or Sha Tau Kok BCP, they can use the SBP during early-morning hours on New Year's Day.

For cross-boundary coaches, the HKSAR Government has also worked with cross-boundary coach service operators to arrange additional services using the SBP during early-morning hours on New Year's Day, and to enhance the services using the LMC/HG Port, including cross-boundary coaches departing from major stopping points in urban areas such as Wan Chai, Prince Edward and Jordan, as well as a shuttle bus running between the Lok Ma Chau (San Tin) Public Transport Interchange and the LMC/HG Port (Yellow Bus), and the HZMB shuttle bus (Gold Bus). Moreover, a dedicated traffic lane section will be reserved for public transport services at the HZMB, LMC/HG Port, and SBP when necessary, to ensure the smooth operation of public transport services.

As regards local public transport services connecting to BCPs, to tie in with the special round-the-clock passenger clearance arrangements of the SBP on New Year's Day, franchised bus operators will operate two special overnight bus routes, Nos. NB2 and NB3, to provide services to and from Yuen Long/Tin Shui Wai and Tuen Mun respectively during the overnight period. Furthermore, in the case of travellers using overnight services of the MTR East Rail Line that night, after the closure of the Lo Wu Control Point, they may also take the specially arranged short-working bus service, route No. N73, from MTR Sheung Shui Station to Lok Ma Chau (San Tin) Public Transport Interchange, and transfer to the Yellow bus for their journey to Shenzhen.

Residents and visitors may visit "Easy Boundary" (www.sb.gov.hk/eng/bwt/status.html?type=outbound), a one-stop information platform on immigration clearance launched by the Security Bureau, to obtain useful information in one go, including the respective average waiting time for passengers and private cars at land BCPs, as well as for the Gold Bus and Yellow Bus to plan their trips and save waiting time.

The Transport Department's Emergency Transport Co-ordination Centre will operate 24 hours to closely monitor the traffic conditions and public transport services of various districts, the BCPs and major stations; implement contingency measures when necessary to meet service demands; and disseminate the latest traffic information through various channels.

"The full support and co-ordination of the leaders and relevant departments of Guangdong Province and Shenzhen Municipality are crucial to the implementation of the special boundary-crossing arrangements to facilitate the two-way flow of people between Hong Kong and the Mainland, reflecting the effective and close co-operation between Hong Kong and Shenzhen," the spokesman said.

The HKSAR Government will closely monitor the situation and take contingency actions promptly where necessary and deploy manpower flexibly to ensure orderly operations of the BCPs. The Government has formulated contingency plans for the peak periods of cross-boundary travel and made preparations for preventive and control measures to cater for different scenarios. Relevant bureaux and departments have formulated the plans below.

First, with the extension of operating hours at certain BCPs on New Year's Eve, the relevant departments have minimised leave for frontline officers for flexible manpower deployment. Additional counters, temporary counters and channels will be in operation to facilitate passenger and vehicular flow.

Second, the Inter-departmental Joint Command Centre set up by the Hong Kong Police Force, the Immigration Department, the Customs and Excise Department and other relevant departments will be activated from December 31, 2025 to January 4, 2026 to monitor the real-time situations at various BCPs and regularly report to the interdepartmental working group on festival arrangements, maintain close liaison with Mainland port authorities through the established port hotlines and real-time notification mechanism, and take timely contingency actions to flexibly deploy manpower at the BCPs to ensure smooth operation of the land control points.

Third, the Security Bureau will activate the Emergency Monitoring and Support Centre from December 31, 2025 to January 4, 2026 to closely monitor public order matters and co-ordinate any necessary actions at various BCPs, and support the working group in facilitating interdepartmental follow-up actions where necessary to respond promptly to various kinds of emergencies.

The interdepartmental working group on festival arrangements is tasked with holistically co-ordinating and steering the preparatory work of various government departments for welcoming visitors to Hong Kong during the New Year's Eve and New Year holidays, as well as strengthening information dissemination to enable the public and visitors to plan their itineraries according to the latest situation.

Source: AI-found images