Hang Seng Bank Unveils Newly Renovated Hong Kong Main Branch with the Debut of the Market-New 'Come to You' Service Concept

Applications of Innovative Technology and Environmental-friendly Designs

HONG KONG, Nov. 18, 2024 /PRNewswire/ -- Hang Seng Bank ('Hang Seng') today (18 November 2024) unveiled the newly renovated Hong Kong Main Branch in Central with the launch of Future Banking 2.0 – a bold transformation that seamlessly integrates cutting-edge technology with personalised customer service. The first phase of the Hang Seng Main Branch renovation, which includes the General Banking Hall on first floor and the Prestige Banking Centre on third floor was completed, signaling a new chapter for Hang Seng, where innovation, customer-centricity, and sustainability shape the future of its banking services.

To stay ahead of customers' future needs, Hang Seng introduced the concept of Future Banking – a revamp of the traditional banking model to offer its diverse customer base with creative, caring and forward-looking banking services. The 2.0 version further features the pioneering 'Come to You' service concept on General Banking.  Equipped with the Bank's market-first Smart Teller, 'Come to You' service concept allows customers to be served while seated comfortably in the banking lounge, reducing the waiting time.

Rannie Lee, Head of Wealth and Personal Banking of Hang Seng Bank said: "Our innovative Future Banking service concept launched last year has been well-received by customers.  In the first three quarters of this year, our new-to-bank affluent customer base grew by 100%.  Future Banking 2.0 represents our commitment to delivering a seamless and personalised experience that blends technology with customer centricity. Our 'Come to You' service concept is the first in Hong Kong and reflects Hang Seng's ongoing efforts to innovate our services by staying closely connected to our customers and the community."

Upon arrival in the General Banking Hall, frontline staff at reception will facilitate customers to scan a QR code to receive an electronic ticket of different service areas, including Smart Teller area, traditional teller area and personalised financial service area. Once seated in the Smart Teller area, customers can scan another QR code at their seats, allowing staff to locate them using real-time technology and approach them directly to assist with their banking needs. The Smart Teller service is designed to handle 60% of general banking services, including cash deposits of banknotes, foreign exchange, opening fixed deposits, transfers and other personal account-related services. Customers using the Smart Teller service experience a reduced wait time of less than 10 minutes on average.

The transformation of the Hong Kong Main Branch has also created a welcoming and modern space for the community in the heart of Central. Inspired by the serenity of a natural bamboo retreat and cutting-edge technology, the new design presents a refreshing new green atmosphere. It combines the concepts of 'people-oriented, 'integration of nature', and 'agility', fully demonstrating Hang Seng's vision of 'Ever Growing, Ever Innovating' inside and out.

As part of its pledge to make its operations net zero by 2030, Hang Seng is further embedding sustainability concepts and elements into the Hong Kong Main Branch.  The use of natural lighting and new air-conditioning system will enhance energy efficiency by reducing energy consumption by around 20% compared to traditional designs. In addition, the upcycling of granites and glass panels demolished from renovation has significantly reduced the construction and demolition waste. The renovation of the Hang Seng Main Branch will be completed by the second quarter of 2025, featuring a new Cross-boundary Wealth Management Centre.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Hang Seng Bank Unveils Newly Renovated Hong Kong Main Branch with the Debut of the Market-New 'Come to You' Service Concept

RIYADH, Saudi Arabia, Jan. 28, 2026 /PRNewswire/ -- The Global Labor Market Conference (GLMC) 2026 concluded today at the King Abdul Aziz International Conference Center in Riyadh, under the patronage of the Custodian of the Two Holy Mosques King Salman bin Abdulaziz Al Saud. The event saw high-level international participation, with over 10,000 attendees, including 40 labor ministers and more than 200 international speakers and experts representing over 100 countries.

 

The third edition of GLMC, held under the theme "Future in Progress" and organized by the Ministry of Human Resources and Social Development (HRSD), witnessed the signing of 90 strategic agreements and memoranda of understanding (MOUs) between government entities and the private sector. These initiatives aim to support the labor market and are expected to benefit more than 6 million people within and beyond the Kingdom.

The agreements and MOUs focused on four key areas: developing skills and leadership capabilities, advancing digital transformation and AI adoption, expanding flexible and freelance employment opportunities, and strengthening sector-specific partnerships that align training with labor market needs and support sustainable economic growth.

His Excellency Dr. Abdullah bin Nasser Abuthnein, Vice Minister of Human Resources and Social Development for Labor, delivered the closing remarksof GLMC 2026, marking the end of two days of discussions focused on practical solutions to current and future labor market challenges. He emphasized that GLMC is designed to be a continuous platform for collaboration throughout the year, with partnerships and knowledge exchange extending beyond the conference days. The discussions are part of an ongoing cycle of engagement sustained through continuous cooperation.

As part of its research and analytical agenda, GLMC released two reports in collaboration with the World Bank: "What Works for Work: A Guidebook to Proven and Promising Employment Solutions," developed with the Ministry of Human Resources and Social Development to support policymakers in designing effective labor market programs amid rapid economic and technological change, and "A Decade of Progress," which provides a comprehensive review of Saudi Arabia's labor market transformation over the past ten years, documenting key achievements under Vision 2030 and the Labor Market Strategy, as well as the structural reforms that have enhanced efficiency and inclusivity.

The conference kicked off with a high-level ministerial Roundtable, chaired by His Excellency Eng. Ahmed bin Sulaiman Al-Rajhi, Minister of Human Resources and Social Development, and attended by 40 labor ministers and the Director-General of the International Labor Organization (ILO). The ministers agreed on six decisive measures to shape the future of work.

GLMC also celebrated the graduation of the first cohort of the Labor Market Academy, comprising 36 graduates from 34 countries, and launched the second cohort with participants from 31 countries, including 19 countries participating for the first time and 12 returning from the 2025 edition.

The success of the third edition of GLMC highlights Saudi Arabia's growing role in shaping the future of work globally through innovation, partnerships, and workforce empowerment. The conference also marks the beginning of a new phase focused on policy development and readiness for future labor market transformations.

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Global Labor Market Conference Concludes Third Edition with 90 Agreements Benefitting Over 6 Million People