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- Trip.com awarded Contact Centre of the Year and Global Support Services of the Year at the International Customer Relations Excellence Awards
- Trip.com has a Global Customer Satisfaction rate of nearly 90%
- Customer Service covers 15 international locations, with 24/7 customer support
HONG KONG, Nov. 21, 2024 /PRNewswire/ -- Trip.com has been recognised for outstanding customer service in two categories at the International Customer Relations Excellence Awards (CRE Awards): Contact Centre of the Year and Global Support Services of the Year.
The prestigious awards, presented by The Asia Pacific Customer Service Consortium, recognise the brand's ongoing commitment to offering travellers the best customer service experience.
The International CRE Awards acknowledges companies that display and excel in world-class standards, best practices, and customer service quality standards. This global recognition underscores Trip.com's ethos of putting "customers first", providing 24/7 global support and service to international travellers across every stage of their journey.
Throughout 2024, Trip.com has consistently elevated its customer service, leveraging advanced AI technology and investing in employee operations to ensure timely and helpful responses. As a result, customer satisfaction for flights, hotels, trains, car rentals, airport transfers, tours and more is close to 90%.
Grace Ding, Head of Global Customer Support Centre, Trip.com, said, "We are honoured to be awarded Contact Centre of the Year and Global Support Services of the Year awards at the CRE Awards. This win is a testament to our relentless emphasis on delivering world-class customer service and innovative solutions to travellers around the world.
"We continue to enhance our customer experience by adopting an all-in-one approach, while strengthening our technological capabilities across multiple products. This ensures every journey with Trip.com is memorable and stress-free."
Travel Worry-Free with Dependable Global Support.
Trip.com is committed to reliable global customer service via its 15 international sites in over 20 languages. Professional and passionate customer support advisors help thousands of travellers daily, prioritising hassle-free customer experiences.
Rapid Response Times: Trip.com aims to pick up calls within 30 seconds of reaching out so customers can resolve queries quickly and continue their journey stress-free.
Around-the-Clock Availability: Dedicated customer support staff are available 24/7 in English, Japanese, Korean, Chinese and Thai, ensuring customers can always find assistance needed, no matter the time.
Multiple Contact Options: Trip.com offers a variety of ways to get in touch, including chat and phone, allowing the customer to choose the best, personalised support tailored to their situation.
Complimentary In-App Calls: Global customers can make free internet calls directly through the Trip.com app, connecting customers effortlessly without incurring additional charges.
Global Travel SOS Service: Travellers can benefit from an upgraded SOS service, including medical care & transport assistance, translation help, unaccompanied minor assistance, and lost baggage assistance. Global Travel SOS service covers 324 cities in 77 countries and regions, with an average response time of 40 seconds.
It's no surprise that Trip.com's global Trustpilot rating hit an 'excellent' rating, reflected by a 4.3-star rating based on over 100,000 reviews. Trip.com's customer satisfaction rate is now close to 90%, reminding customers that they can travel worry-free, knowing dependable global support is only a button away.
About Trip.com
Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe. Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit Trip.com.
- Trip.com awarded Contact Centre of the Year and Global Support Services of the Year at the International Customer Relations Excellence Awards
- Trip.com has a Global Customer Satisfaction rate of nearly 90%
- Customer Service covers 15 international locations, with 24/7 customer support
HONG KONG, Nov. 21, 2024 /PRNewswire/ -- Trip.com has been recognised for outstanding customer service in two categories at the International Customer Relations Excellence Awards (CRE Awards): Contact Centre of the Year and Global Support Services of the Year.
The prestigious awards, presented by The Asia Pacific Customer Service Consortium, recognise the brand's ongoing commitment to offering travellers the best customer service experience.
The International CRE Awards acknowledges companies that display and excel in world-class standards, best practices, and customer service quality standards. This global recognition underscores Trip.com's ethos of putting "customers first", providing 24/7 global support and service to international travellers across every stage of their journey.
Throughout 2024, Trip.com has consistently elevated its customer service, leveraging advanced AI technology and investing in employee operations to ensure timely and helpful responses. As a result, customer satisfaction for flights, hotels, trains, car rentals, airport transfers, tours and more is close to 90%.
Grace Ding, Head of Global Customer Support Centre, Trip.com, said, "We are honoured to be awarded Contact Centre of the Year and Global Support Services of the Year awards at the CRE Awards. This win is a testament to our relentless emphasis on delivering world-class customer service and innovative solutions to travellers around the world.
"We continue to enhance our customer experience by adopting an all-in-one approach, while strengthening our technological capabilities across multiple products. This ensures every journey with Trip.com is memorable and stress-free."
Travel Worry-Free with Dependable Global Support.
Trip.com is committed to reliable global customer service via its 15 international sites in over 20 languages. Professional and passionate customer support advisors help thousands of travellers daily, prioritising hassle-free customer experiences.
Rapid Response Times: Trip.com aims to pick up calls within 30 seconds of reaching out so customers can resolve queries quickly and continue their journey stress-free.
Around-the-Clock Availability: Dedicated customer support staff are available 24/7 in English, Japanese, Korean, Chinese and Thai, ensuring customers can always find assistance needed, no matter the time.
Multiple Contact Options: Trip.com offers a variety of ways to get in touch, including chat and phone, allowing the customer to choose the best, personalised support tailored to their situation.
Complimentary In-App Calls: Global customers can make free internet calls directly through the Trip.com app, connecting customers effortlessly without incurring additional charges.
Global Travel SOS Service: Travellers can benefit from an upgraded SOS service, including medical care & transport assistance, translation help, unaccompanied minor assistance, and lost baggage assistance. Global Travel SOS service covers 324 cities in 77 countries and regions, with an average response time of 40 seconds.
It's no surprise that Trip.com's global Trustpilot rating hit an 'excellent' rating, reflected by a 4.3-star rating based on over 100,000 reviews. Trip.com's customer satisfaction rate is now close to 90%, reminding customers that they can travel worry-free, knowing dependable global support is only a button away.
About Trip.com
Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe. Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit Trip.com.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Trip.com Wins Double Recognition for Exceptional Customer Service at the International CRE Awards
Trip.com Wins Double Recognition for Exceptional Customer Service at the International CRE Awards
SHANGHAI, April 5, 2026 /PRNewswire/ -- DFRobot, a global leader in open-source hardware, recently participated in the Robot Hokoten @ Akihabara event in Tokyo, appearing at the DigiKey booth. The company presented two AI-driven projects based on open-source hardware—an "Electronic Nose" gas recognition system and an AI-powered cell recognition teaching system—demonstrating how AI and open hardware can be effectively applied in STEAM education and maker scenarios.
Electronic Nose: Integrating TinyML with On-Device AI
The "Electronic Nose" project combines edge AI with embedded hardware. It uses four MEMS gas sensors connected to an ESP32 running a TinyML model for real-time odor analysis.
During the demonstration, the sensor probe was placed above a glass of beer. Within 20 to 30 seconds, the system completed odor sampling and analysis. The results were then transmitted to the LattePanda Sigma, a compact x86 computing module, which generated descriptive content or tasting notes using a locally deployed language model. The entire process was executed on-device, without relying on network connectivity.
Xia Qing, Senior Engineer at DFRobot, commented: "This demonstration shows how makers can combine TinyML-based sensing with local AI models to transform sensor data into intuitive insights. Potential applications include coffee flavor analysis, fermentation monitoring, and food freshness detection."
AI Cell Recognition: Bringing AI into the STEAM Classroom
Another featured project focused on educational applications. DFRobot presented an AI-powered cell recognition teaching system designed to integrate artificial intelligence into middle school biology education. The system is built using the HUSKYLENS 2 AI vision sensor and the UNIHIKER K10 development board.
Powered by the K230 processor with up to 6 TOPS of AI computing performance, HUSKYLENS 2 can efficiently run both pre-trained and user-trained models with low latency. In the demonstration, the system performed real-time identification and classification of cells under a microscope, making abstract AI and machine learning concepts tangible through hands-on interaction.
The project showcases the complete AI workflow—from data collection and model training to edge inference—highlighting its practical applicability in educational settings.
Partnering with DigiKey to Expand the Open-Source Hardware Ecosystem
DFRobot and DigiKey jointly showcased at Robot Hokoten to promote open-source hardware and AI education. The two parties will continue collaborating on technical content, global marketing, and educational solutions, lowering the barrier to AI and open hardware adoption, and accelerating the transition from maker projects to real STEAM classroom applications.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
DFRobot Showcases AI Maker Projects at Robot Hokoten in Akihabara
