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- Trip.com awarded Contact Centre of the Year and Global Support Services of the Year at the International Customer Relations Excellence Awards
- Trip.com has a Global Customer Satisfaction rate of nearly 90%
- Customer Service covers 15 international locations, with 24/7 customer support
HONG KONG, Nov. 21, 2024 /PRNewswire/ -- Trip.com has been recognised for outstanding customer service in two categories at the International Customer Relations Excellence Awards (CRE Awards): Contact Centre of the Year and Global Support Services of the Year.
The prestigious awards, presented by The Asia Pacific Customer Service Consortium, recognise the brand's ongoing commitment to offering travellers the best customer service experience.
The International CRE Awards acknowledges companies that display and excel in world-class standards, best practices, and customer service quality standards. This global recognition underscores Trip.com's ethos of putting "customers first", providing 24/7 global support and service to international travellers across every stage of their journey.
Throughout 2024, Trip.com has consistently elevated its customer service, leveraging advanced AI technology and investing in employee operations to ensure timely and helpful responses. As a result, customer satisfaction for flights, hotels, trains, car rentals, airport transfers, tours and more is close to 90%.
Grace Ding, Head of Global Customer Support Centre, Trip.com, said, "We are honoured to be awarded Contact Centre of the Year and Global Support Services of the Year awards at the CRE Awards. This win is a testament to our relentless emphasis on delivering world-class customer service and innovative solutions to travellers around the world.
"We continue to enhance our customer experience by adopting an all-in-one approach, while strengthening our technological capabilities across multiple products. This ensures every journey with Trip.com is memorable and stress-free."
Travel Worry-Free with Dependable Global Support.
Trip.com is committed to reliable global customer service via its 15 international sites in over 20 languages. Professional and passionate customer support advisors help thousands of travellers daily, prioritising hassle-free customer experiences.
Rapid Response Times: Trip.com aims to pick up calls within 30 seconds of reaching out so customers can resolve queries quickly and continue their journey stress-free.
Around-the-Clock Availability: Dedicated customer support staff are available 24/7 in English, Japanese, Korean, Chinese and Thai, ensuring customers can always find assistance needed, no matter the time.
Multiple Contact Options: Trip.com offers a variety of ways to get in touch, including chat and phone, allowing the customer to choose the best, personalised support tailored to their situation.
Complimentary In-App Calls: Global customers can make free internet calls directly through the Trip.com app, connecting customers effortlessly without incurring additional charges.
Global Travel SOS Service: Travellers can benefit from an upgraded SOS service, including medical care & transport assistance, translation help, unaccompanied minor assistance, and lost baggage assistance. Global Travel SOS service covers 324 cities in 77 countries and regions, with an average response time of 40 seconds.
It's no surprise that Trip.com's global Trustpilot rating hit an 'excellent' rating, reflected by a 4.3-star rating based on over 100,000 reviews. Trip.com's customer satisfaction rate is now close to 90%, reminding customers that they can travel worry-free, knowing dependable global support is only a button away.
About Trip.com
Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe. Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit Trip.com.
- Trip.com awarded Contact Centre of the Year and Global Support Services of the Year at the International Customer Relations Excellence Awards
- Trip.com has a Global Customer Satisfaction rate of nearly 90%
- Customer Service covers 15 international locations, with 24/7 customer support
HONG KONG, Nov. 21, 2024 /PRNewswire/ -- Trip.com has been recognised for outstanding customer service in two categories at the International Customer Relations Excellence Awards (CRE Awards): Contact Centre of the Year and Global Support Services of the Year.
The prestigious awards, presented by The Asia Pacific Customer Service Consortium, recognise the brand's ongoing commitment to offering travellers the best customer service experience.
The International CRE Awards acknowledges companies that display and excel in world-class standards, best practices, and customer service quality standards. This global recognition underscores Trip.com's ethos of putting "customers first", providing 24/7 global support and service to international travellers across every stage of their journey.
Throughout 2024, Trip.com has consistently elevated its customer service, leveraging advanced AI technology and investing in employee operations to ensure timely and helpful responses. As a result, customer satisfaction for flights, hotels, trains, car rentals, airport transfers, tours and more is close to 90%.
Grace Ding, Head of Global Customer Support Centre, Trip.com, said, "We are honoured to be awarded Contact Centre of the Year and Global Support Services of the Year awards at the CRE Awards. This win is a testament to our relentless emphasis on delivering world-class customer service and innovative solutions to travellers around the world.
"We continue to enhance our customer experience by adopting an all-in-one approach, while strengthening our technological capabilities across multiple products. This ensures every journey with Trip.com is memorable and stress-free."
Travel Worry-Free with Dependable Global Support.
Trip.com is committed to reliable global customer service via its 15 international sites in over 20 languages. Professional and passionate customer support advisors help thousands of travellers daily, prioritising hassle-free customer experiences.
Rapid Response Times: Trip.com aims to pick up calls within 30 seconds of reaching out so customers can resolve queries quickly and continue their journey stress-free.
Around-the-Clock Availability: Dedicated customer support staff are available 24/7 in English, Japanese, Korean, Chinese and Thai, ensuring customers can always find assistance needed, no matter the time.
Multiple Contact Options: Trip.com offers a variety of ways to get in touch, including chat and phone, allowing the customer to choose the best, personalised support tailored to their situation.
Complimentary In-App Calls: Global customers can make free internet calls directly through the Trip.com app, connecting customers effortlessly without incurring additional charges.
Global Travel SOS Service: Travellers can benefit from an upgraded SOS service, including medical care & transport assistance, translation help, unaccompanied minor assistance, and lost baggage assistance. Global Travel SOS service covers 324 cities in 77 countries and regions, with an average response time of 40 seconds.
It's no surprise that Trip.com's global Trustpilot rating hit an 'excellent' rating, reflected by a 4.3-star rating based on over 100,000 reviews. Trip.com's customer satisfaction rate is now close to 90%, reminding customers that they can travel worry-free, knowing dependable global support is only a button away.
About Trip.com
Trip.com is an international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels and flights from over 600 airlines covering 3,400 airports in 220 countries and regions around the globe. Trip.com's world-class 24/7 multilingual customer service, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide. To book your next trip, visit Trip.com.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Trip.com Wins Double Recognition for Exceptional Customer Service at the International CRE Awards
Trip.com Wins Double Recognition for Exceptional Customer Service at the International CRE Awards
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DUBAI, UAE, Jan. 2, 2026 /PRNewswire/ -- Bybit, the world's second-largest cryptocurrency exchange by trading volume, is pleased to announce its New Year Edition Daily Treasure Hunt, an exclusive six-week rewards program powering traders to build early momentum heading into 2026.
The New Year special edition Bybit Daily Treasure Hunt comes with early registration and an extended timeline tiding users over from December 30, 2025 all the way to February 9, 2026. A series of highlights spans daily trading tasks to earn points, unlimited daily draws, and grand prizes including BTC, and Bybit VIP Trial Passes.
All Paths Lead to Rewards
To start earning points, eligible Bybit users may register for the event and pick a rewards path based on their trading styles and preferences:
- Building Daily Trading Momentum: Traders can earn points through completing daily tasks, starting with trades as small as 10 USDT, with extra rewards for consistency by achieving consecutive trading days.
- Exploring Bybit for More Points: Engaging with Bybit's product ecosystem and platform features for extra points.
- Alpha Quests: Embarking on limited-time alpha missions and complete special missions featuring new Bybit products for accelerated point accumulation.
Throughout a treasure-hunting season full of surprises for Bybit's versatile traders, the points earned will convert to tangible value through various reward mechanisms:
- Unlimited Scratch Cards: 50 points per draw with no daily limits from a pool of 1,000,000 cards
- Hot Token Rewards: Access to a curated New Year prize pool featuring trending tokens
- Elite Rewards: High-value rewards including BTC, VIP Trial Passes, and Hot Token airdrops
Getting a headstart in 2026 stands to be both rewarding and fun for traders at Bybit. The special-edition Daily Treasure Hunt aspires to ring in a winning year for Bybit users as they explore the digital asset class and level up their trading skills.
Terms and conditions apply. For details on eligibility and potential restrictions, users may visit: [New Year Edition] Daily Treasure Hunt: Find your alpha
#Bybit / #CryptoArk / #IMakeIt
About Bybit
Bybit is the world's second-largest cryptocurrency exchange by trading volume, serving a global community of over 80 million users. Founded in 2018, Bybit is redefining openness in the decentralized world by creating a simpler, open and equal ecosystem for everyone. With a strong focus on Web3, Bybit partners strategically with leading blockchain protocols to provide robust infrastructure and drive on-chain innovation. Renowned for its secure custody, diverse marketplaces, intuitive user experience, and advanced blockchain tools, Bybit bridges the gap between TradFi and DeFi, empowering builders, creators, and enthusiasts to unlock the full potential of Web3. Discover the future of decentralized finance at Bybit.com.
For more details about Bybit, please visit Bybit Press
For media inquiries, please contact: media@bybit.com
For updates, please follow: Bybit's Communities and Social Media
Discord | Facebook | Instagram | LinkedIn | Reddit | Telegram | TikTok | X | Youtube
DUBAI, UAE, Jan. 2, 2026 /PRNewswire/ -- Bybit, the world's second-largest cryptocurrency exchange by trading volume, is pleased to announce its New Year Edition Daily Treasure Hunt, an exclusive six-week rewards program powering traders to build early momentum heading into 2026.
The New Year special edition Bybit Daily Treasure Hunt comes with early registration and an extended timeline tiding users over from December 30, 2025 all the way to February 9, 2026. A series of highlights spans daily trading tasks to earn points, unlimited daily draws, and grand prizes including BTC, and Bybit VIP Trial Passes.
All Paths Lead to Rewards
To start earning points, eligible Bybit users may register for the event and pick a rewards path based on their trading styles and preferences:
- Building Daily Trading Momentum: Traders can earn points through completing daily tasks, starting with trades as small as 10 USDT, with extra rewards for consistency by achieving consecutive trading days.
- Exploring Bybit for More Points: Engaging with Bybit's product ecosystem and platform features for extra points.
- Alpha Quests: Embarking on limited-time alpha missions and complete special missions featuring new Bybit products for accelerated point accumulation.
Throughout a treasure-hunting season full of surprises for Bybit's versatile traders, the points earned will convert to tangible value through various reward mechanisms:
- Unlimited Scratch Cards: 50 points per draw with no daily limits from a pool of 1,000,000 cards
- Hot Token Rewards: Access to a curated New Year prize pool featuring trending tokens
- Elite Rewards: High-value rewards including BTC, VIP Trial Passes, and Hot Token airdrops
Getting a headstart in 2026 stands to be both rewarding and fun for traders at Bybit. The special-edition Daily Treasure Hunt aspires to ring in a winning year for Bybit users as they explore the digital asset class and level up their trading skills.
Terms and conditions apply. For details on eligibility and potential restrictions, users may visit: [New Year Edition] Daily Treasure Hunt: Find your alpha
#Bybit / #CryptoArk / #IMakeIt
About Bybit
Bybit is the world's second-largest cryptocurrency exchange by trading volume, serving a global community of over 80 million users. Founded in 2018, Bybit is redefining openness in the decentralized world by creating a simpler, open and equal ecosystem for everyone. With a strong focus on Web3, Bybit partners strategically with leading blockchain protocols to provide robust infrastructure and drive on-chain innovation. Renowned for its secure custody, diverse marketplaces, intuitive user experience, and advanced blockchain tools, Bybit bridges the gap between TradFi and DeFi, empowering builders, creators, and enthusiasts to unlock the full potential of Web3. Discover the future of decentralized finance at Bybit.com.
For more details about Bybit, please visit Bybit Press
For media inquiries, please contact: media@bybit.com
For updates, please follow: Bybit's Communities and Social Media
Discord | Facebook | Instagram | LinkedIn | Reddit | Telegram | TikTok | X | Youtube
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
New Year Special: Bybit Daily Treasure Hunt Kicks Off 2026 with Six Weeks of Rewards
