PETALING JAYA, Malaysia, Dec. 6, 2024 /PRNewswire/ -- VISTA Eye Specialist (VISTA), Malaysia's leading provider of comprehensive eye care and refractive surgery services, proudly announces a transformative partnership with the PX Ninety program, led by world-renowned patient experience expert Shareef Mahdavi. This collaboration sets a new benchmark in healthcare excellence, aligning with VISTA's bold 2025 vision, Ikigai WowX (Wow Experience), which focuses on creating purpose-driven and fulfilling experiences for patients, employees, and communities.
Shareef Mahdavi, author of the acclaimed book "Beyond Bedside Manner" and a global authority in patient experience, brings over 30 years of expertise in ophthalmology to the partnership. As the founder of the PX Movement, Shareef has helped countless healthcare organizations and medical professionals worldwide to elevate patient care, drive sustainable growth, and lead the transformation of healthcare into a more empathetic and meaningful experience.
"Healthcare is about more than just outcomes; it's about creating meaningful connections that leave a lasting impact," said Shareef Mahdavi. "VISTA's commitment to adopting the PX Ninety program demonstrates visionary leadership in reshaping patient care. By integrating personalized care with employee empowerment and community engagement, VISTA is redefining what it means to provide exceptional healthcare."
Transforming Patient Experience with PX Ninety and Ikigai WowX
PX Ninety, designed to instill empathy, communication, and personalization in every patient interaction, complements VISTA's Ikigai WowX philosophy. Rooted in the Japanese concept of ikigai—a sense of purpose and fulfillment—WowX represents VISTA's mission to deliver exceptional experiences that go beyond medical care to transform lives.
"Our goal has always been to go beyond clinical excellence," said Carol Heng, Regional Center Manager at VISTA and Chief Experience Designer for VISTA's PX Ninety program. "With PX Ninety and Ikigai WowX, we're redefining eye care by creating interactions that are not just impactful but transformative for our patients, our staff, and the communities we serve."
Through the PX Ninety program, VISTA is driving a cultural shift within its organization by empowering its team of Experience Designers to:
Why Patient Experience is the Future of Healthcare
Patient experience is emerging as a key differentiator in the healthcare industry. VISTA's strategic focus on how patients feel at every step of their journey aims to address not just clinical needs but emotional well-being, creating moments of joy and hope.
"Imagine a patient who has struggled with impaired vision for years suddenly seeing the world clearly for the first time," explained Bernard Chan, Training & Sustainability Manager and Experience Designer Coach for PX90 at VISTA. "This is more than a medical outcome; it's a life transformation. PX Ninety and Ikigai WowX empower us to celebrate these moments and inspire patients to live with newfound confidence and purpose."
Leadership in Healthcare Innovation
This collaboration underscores VISTA's position as a thought leader in healthcare, setting a precedent for others in the industry to follow. By prioritizing patient experience, VISTA is redefining healthcare not just as a necessity but as a mission to deliver purpose, satisfaction, and impact.
"VISTA's adoption of PX Ninety is an invitation to the healthcare industry to think bigger," said Shareef Mahdavi. "It's about making healthcare more human, more compassionate, and ultimately more meaningful for everyone involved."
About VISTA Eye Specialist
With 18 locations across Malaysia, VISTA Eye Specialist has earned its reputation as a trusted provider of comprehensive eye care and refractive surgery services. Committed to clinical excellence, innovative technology, and a patient-first approach, VISTA continues to transform lives by improving vision and enhancing well-being for patients and communities.
About Shareef Mahdavi
Shareef Mahdavi is a globally recognized expert in patient experience. As the founder of the PX Movement, he and his team created the PX Ninety program to guide healthcare organizations worldwide to embrace patient-centric care, improve employee engagement, and achieve sustainable growth. Shareef is the founder of SM2 Strategic, a consultancy specializing in healthcare transformation, and the author of "Beyond Bedside Manner," a definitive guide to delivering exceptional patient experiences. More information: www.pxmovement.com.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
VISTA Eye Specialist Partners with PX Movement to Revolutionize Eye Care
PARIS and AMMAN, Jordan, Jan. 23, 2025 /PRNewswire/ -- SoftAtHome and Orange Jordan announced the imminent deployment of the world's first fully prpl-based broadband solution with a home gateway and Wi-Fi repeater powered by prplWare and complementary SoftAtHome products.
The new home gateway and Wi-Fi repeater are powered by prplWare, which includes the prplOS and prplMesh.
prpl extends the Orange device's shelf life and brings operators greater independence from hardware constraints to deliver new and innovative services. Through this project SoftAtHome enabled five critical advantages promoted by the prpl Foundation including higher velocity by de-complexifying Gateway stack integration onto multiple platforms, a focus on service-driven innovation, enabling proprietary differentiation from a 3rd-party services ecosystem, API harmonization through collaboration & convergence to help scale up businesses, open source to improve testing and avoid duplication and wasted efforts, and cultivating a community.
Orange Jordan's new gateway offers fiber connectivity and delivers the advantages of Wi-Fi6E. For this project, prplWare was extended with several critical operator features such as VoIP, Wi-Fi repeater, API migration all the while keeping compatibility with the existing infrastructure, etc.
prplMesh already brings Wi-Fi management capabilities and hardware abstraction. SoftAtHome added smart Wi-Fi algorithms, such as Wi-Fi repeater management, packet prioritization, intelligent channel selection, remote device management, and enhanced security features with the Wifi'ON Product running on top of prplWare.
Orange Jordan commented on this agreement saying: "At the outset of this project, we were looking for a software solution that leveraged our installed base of devices while simultaneously preparing an exciting future of services for our broadband subscribers. SoftAtHome exceeded our expectations with this prpl-based advanced solution and their extensive expertise."
Orange Group said, "Orange Jordan is the first within the Orange Group to deploy a prpl-based home gateway solution, which is the result of Orange Group's investment in prpl open-source solutions. The whole operator community will benefit from access to new home gateway-based services."
Arnaud Bellivier de Prin, CEO at SoftAtHome, said, "I am proud that our teams have delivered the world's first prpl-based solution deployed simultaneously on the home gateway and Wi-Fi repeaters and grateful to Orange Jordan for their continued trust in SoftAtHome and for paving the prpl way for our club of operators".
About SoftAtHome
SoftAtHome is an independent software provider with seven critical solutions: broadband (Connect'ON), Wi-Fi (Wifi'ON), security (Secure'ON), smart home (Things'ON), video (Watch'ON), analytics and QoE monitoring (Eyes'ON), and a new gateway Appstore environment (Orchestr'ON). With its products deployed in over 30 million home networks and millions of mobile devices, SoftAtHome helps telecom and network operators deliver enhanced digital home experiences. The company's 300+ employees, mainly software engineers, are committed to innovation and actively contribute to open-source communities like prpl. SoftAtHome's hybrid solutions leverage cloud-based components and software embedded in multiple mobile and fixed devices. For more information: www.softathome.com or contact@softathome.com
For Press Information Contact:
Marta Twardowska for SoftAtHome
E: press@softathome.com @SoftAtHome
About Orange Jordan
Orange Jordan is one of the subsidiaries of Orange Global Group, which is present in 26 countries around the world. Orange Jordan operates in line with the Group's strategy "Lead the Future", and through its positioning as a Responsible Digital Leader, it supports the national digital transformation vision. Orange Jordan prioritizes community service, and in this context, it implements a comprehensive CSR strategy that revolves around 4 pillars including digital education, digital inclusion, entrepreneurship, climate, and environment.
Orange Jordan, with more than 1600 employees in 301 shops and locations across Jordan, strives to provide the best customer experience through an integrated set of digital solutions including fixed, mobile, internet, data, and Smart Life Solutions to around 4.1 million customers in Jordan.
Orange Jordan's solutions are comprehensive as they serve businesses in addition to individuals under its sub-brand Orange Business.
Orange Jordan inspires by its values namely transparency, agility, results-oriented, customer centricity, collaboration, caring, and excellence.
To learn more about us, please visit our website: www.orange.jo.
About Orange
Orange is one of the world's leading telecommunications operators with revenues worth 39.7 billion euros in 2023 and 128,000 employees worldwide until 30 June 2024, including 72,000 employees in France. The Group has a total of 285 million customers worldwide until 30 June 2024, including 246 million mobile customers and 21 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies under the brand Orange Business. In February 2023, the Group presented its strategic plan "Lead the Future", built on a new business model and guided by responsibility and efficiency. "Lead the Future" capitalizes on network excellence to reinforce Orange's leadership in service quality.
Orange is listed on Euronext Paris and on the New York Stock Exchange.
For more information on the internet and on your mobile: www.orange.com, www.orange-business.com and the Orange News app or to follow us on Twitter: @orangegrouppr, and the Orange News app or to follow us on Twitter: @orangegrouppr.
Orange and any other Orange's product or service names included in this material are trademarks of Orange or Orange Brand Services Limited.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
In World Premiere, Orange Jordan to Deploy prpl-based Broadband Solution with SoftAtHome
