NEW YORK & TEL AVIV, Israel--(BUSINESS WIRE)--Feb 10, 2025--
monday.com Ltd. (NASDAQ: MNDY) (“monday.com”), the multi-product platform that runs all core aspects of work, today announced monday service is out of beta and available to all customers. As an AI-first Enterprise Service Management (ESM) platform, monday service empowers service teams across the entire organization to deliver exceptional support experiences faster.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250210235042/en/
With smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and streamline workflows across IT, business, and service teams so agents can focus on critical issues. By facilitating seamless collaboration, monday service delivers faster resolutions by consolidating requests, incidents, projects, and business data in a single platform, all while ensuring greater efficiency without increasing resources. monday service also allows companies to extend their use to external customers and vendor requests to seamlessly connect departments' workflows. As monday.com’s fourth product offering, monday service has proven its value to customers, already becoming the company’s highest annual contract value product.
“Service teams have been challenged by reactive problem-solving and fielding tickets while also balancing manual workflows and disconnected systems. Now, with monday service’s intuitive platform, service teams can fast-track their operations from A to Z and proactively stay ahead of operational issues,” said Daniel Lereya, Chief Product and Technology Officer at monday.com. “monday service is a natural extension of our Work OS platform and, given the software consolidation trend continuing to rise, reinforces the value monday.com brings to our customers, as it can be easily adapted to serve multiple departments within an organization.”
Since launching in January 2024, monday service has facilitated the resolution of over 215,000 tickets, highlighting its ability to deliver meaningful impact for businesses worldwide. Built for streamlining exceptional service delivery across an organization, some of monday service’s key benefits include:
“For the first time, we have real-time visibility and data into IT performance across all areas,” said Grant De Waal-Dubla, Chief Information Officer at Cape Union Mart. “monday service provides clear insights into the volume and types of requests, response times, and trends helping us continuously improve operations.”
Learn more about monday service here.
About monday.com:
The monday.com Work OS is a low-code/no-code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. Fully customizable to suit any business vertical, the platform is currently used by approximately 245,000 customers across more than 200 industries and in over 200 countries and territories.
Visit us on LinkedIn, X (formerly Twitter), Instagram, YouTube, TikTok, and Facebook. For more information about monday.com please visit our Press Room.
monday service ticket board (Graphic: Business Wire)
monday service dashboard (Graphic: Business Wire)
President Donald Trump said Thursday Pam Bondi is out as his attorney general.
Trump in a social media post named Deputy Attorney General Todd Blanche as the acting attorney general, though three people familiar with the matter have said he has privately discussed Lee Zeldin, the head of the Environmental Protection Agency, as a permanent pick.
It marks the end of a contentious tenure of a loyalist who upended the Justice Department’s culture of independence from the White House, oversaw large-scale firings of career employees and moved aggressively to investigate the Republican president’s perceived enemies.
Here is the latest:
The Republican had only nice things to say about Bondi in an emailed statement, noting a drop in violent crime during her tenure and her Justice Department’s responsiveness to congressional oversight requests.
“The Judiciary Committee stands ready to advance President Trump’s next Attorney General nominee,” Grassley said.
The attorney general was facing a subpoena to appear before the House Oversight Committee on April 14 as lawmakers look into how the Department of Justice handled the release of the case files on Jeffrey Epstein.
The chair of the committee, Rep. James Comer, said in a statement that he would survey Republicans on the committee on whether they still wanted to enforce the subpoena.
Democrats quickly called on the committee to follow through on the subpoena. Rep. Robert Garcia, the top Democrat on the committee, said in a statement that Bondi “will not escape accountability and remains legally obligated to appear before our Committee under oath.”
Bondi was subpoenaed last month to appear before the Republican-led Committee on Oversight and Government Reform and face questions over the Justice Department’s sex trafficking investigation into Jeffrey Epstein and release of the related files.
Mace, who sits on the committee, said in a statement Thursday that Bondi “will be appearing” in two weeks because the “DOJ still hasn’t complied with the Epstein Files Transparency Act.”
Past attorney generals generally took pains to maintain an arm’s-length distance from the White House to protect the impartiality of investigations and prosecutions.
But Bondi postured herself as Trump’s chief supporter and protector, praising and defending him in congressional hearings and placing a banner with his face on the exterior of Justice Department headquarters.
She called for an end to the “weaponization” of law enforcement that she said occurred under the Biden administration, though her critics said she was the one who had politicized the agency to do the president’s bidding.
The Justice Department’s review and release of Epstein files frustrated members of Congress, who accused the department of hiding certain documents, over-redacting files and, in other cases, failing to redact sensitive information about the victims.
The department denied that it redacted documents in order to protect people and that it improperly withheld certain material. Still, it caused a series of headaches for the Trump administration.
“Thank you to President Trump for the trust and the opportunity to serve as Acting Attorney General,” Blanche wrote in a post on X, after saying that Bondi led the department with “strength and conviction.”
“We will continue backing the blue, enforcing the law, and doing everything in our power to keep America safe,” Blanche said.
Blanche is a former federal prosecutor who worked as Trump’s criminal defense attorney in two cases brought by the department under President Joe Biden’s administration.
He was also a key figure on the president’s defense team in the hush money case against Trump in New York.
Blanche became second in command behind Bondi at the Justice Department last year.
“We love Pam, and she will be transitioning to a much needed and important new job in the private sector,” Trump said in a post on Truth Social, after saying she’s been a “loyal friend.”
Trump said Deputy Attorney General Todd Blanche will serve as acting attorney general.
Republican Rep. Nancy Mace, in response to earlier reports that President Donald Trump was considering ousting Attorney General Pam Bondi, said in a statement Thursday: “I welcome it.”
“Bondi handled the Epstein Files in a terrible manner and seriously undermined President Trump,” said Mace in the statement, whose long been critical of the justice department over the release and review of the Jefferey Epstein files.
President Donald Trump said Thursday that Pam Bondi is out as his attorney general, ending the contentious tenure of a loyalist who upended the Justice Department’s culture of independence from the White House, oversaw large-scale firings of career employees and moved aggressively to investigate the Republican president’s perceived enemies.
The announcement follows months of scrutiny over the Justice Department’s handling of files related to Jeffrey Epstein’s sex trafficking investigation that made Bondi the target of angry conservatives even with her close relationship with Trump. She also struggled to satisfy Trump’s demands to prosecute his political rivals, with multiple investigations rejected by judges or grand juries.
The former Florida attorney general came into office last year pledging that she would not play politics with the Justice Department, but she quickly started investigations of Trump foes, sparking an outcry that the law enforcement agency was being wielded as a tool of revenge to advance the president’s political and personal agenda.
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FILE - Attorney General Pam Bondi speaks with reporters during a news conference at the Department of Justice, Nov. 19, 2025, in Washington, as Deputy Attorney General Todd Blanche, listens. (AP Photo/Mark Schiefelbein, file)
FILE - Deputy Attorney General Todd Blanche meets with reporters in Washington, Jan. 30, 2026. (AP Photo/J. Scott Applewhite, file)
FILE - Attorney General Pam Bondi testifies before a House Judiciary Committee oversight hearing on Capitol Hill in Washington, Feb. 11, 2026, in Washington. (AP Photo/J. Scott Applewhite, File)
