NEW YORK & TEL AVIV, Israel--(BUSINESS WIRE)--Feb 10, 2025--
monday.com Ltd. (NASDAQ: MNDY) (“monday.com”), the multi-product platform that runs all core aspects of work, today announced monday service is out of beta and available to all customers. As an AI-first Enterprise Service Management (ESM) platform, monday service empowers service teams across the entire organization to deliver exceptional support experiences faster.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250210235042/en/
With smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and streamline workflows across IT, business, and service teams so agents can focus on critical issues. By facilitating seamless collaboration, monday service delivers faster resolutions by consolidating requests, incidents, projects, and business data in a single platform, all while ensuring greater efficiency without increasing resources. monday service also allows companies to extend their use to external customers and vendor requests to seamlessly connect departments' workflows. As monday.com’s fourth product offering, monday service has proven its value to customers, already becoming the company’s highest annual contract value product.
“Service teams have been challenged by reactive problem-solving and fielding tickets while also balancing manual workflows and disconnected systems. Now, with monday service’s intuitive platform, service teams can fast-track their operations from A to Z and proactively stay ahead of operational issues,” said Daniel Lereya, Chief Product and Technology Officer at monday.com. “monday service is a natural extension of our Work OS platform and, given the software consolidation trend continuing to rise, reinforces the value monday.com brings to our customers, as it can be easily adapted to serve multiple departments within an organization.”
Since launching in January 2024, monday service has facilitated the resolution of over 215,000 tickets, highlighting its ability to deliver meaningful impact for businesses worldwide. Built for streamlining exceptional service delivery across an organization, some of monday service’s key benefits include:
“For the first time, we have real-time visibility and data into IT performance across all areas,” said Grant De Waal-Dubla, Chief Information Officer at Cape Union Mart. “monday service provides clear insights into the volume and types of requests, response times, and trends helping us continuously improve operations.”
Learn more about monday service here.
About monday.com:
The monday.com Work OS is a low-code/no-code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. Fully customizable to suit any business vertical, the platform is currently used by approximately 245,000 customers across more than 200 industries and in over 200 countries and territories.
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monday service ticket board (Graphic: Business Wire)
monday service dashboard (Graphic: Business Wire)
MINNEAPOLIS (AP) — In a city that often seems to be staggering from one crisis to the next, the sudden resignation of police Chief Brian O’Hara after a finding he likely interfered in a misconduct investigation has left Minneapolis searching again for a way forward.
O’Hara was an outsider brought in with a mandate to reform the police department after the 2020 killing of George Floyd, which led to federal and state investigative findings of excessive force and racist policing practices. O’Hara had spent most of his career in Newark, New Jersey, where he instituted changes after that department was put under a federal consent decree for patterns of excessive force and unconstitutional stops and searches.
The challenges in Minneapolis were clear before O'Hara arrived in late 2022. For a time, it had seemed the department itself might not survive. In 2021, more than 43% of voters supported disbanding the department as the city reeled from Floyd’s killing and the massive protests and widespread rioting that followed.
Policing experts had noted the monumental task that faced the city’s next police chief, who would have to rebuild community trust and a department whose morale had dipped so low that it was hemorrhaging officers.
“I don’t think there was a bigger challenge to any American city than what Minneapolis faced when he arrived,” said Chuck Wexler, executive director of a Washington think tank, the Police Executive Research Forum. “They had gone from 850 to 500 officers, violent crime was significantly up, trust with the community was broken, a police station had burned down and a federal consent decree would face the next chief. Then you had the politics of Minneapolis.”
Coming in as an outsider to lead a large department is daunting, even without being asked to reform and rebuild, said Renée Hall, president of the National Organization of Black Law Enforcement Executives who moved from Detroit to lead the Dallas Police Department from 2017 to 2020.
“It’s extremely challenging to walk into an organization, where you don’t even know where the light switches are, where the bathrooms are. And that’s just the basics,” Hall said. “You have to learn the officers, the community, the politics of that particular city, and try to learn and navigate the existing relationships, like unions or officer associations and who is tied to whom and who is fighting for whom.”
Hall said outside hires can face resentment from those within an organization who supported internal candidates. They also have to earn the trust of the community, which she said takes time.
After the police disbandment measure failed, O'Hara joined the bureaucracy of a deeply progressive city that is regularly buffeted by political battles between the mayor and the City Council, and among council members.
Those battles were on full display Wednesday, when a City Council news conference about O'Hara's resignation quickly turned into an opportunity for the council's resolute progressives to attack Mayor Jacob Frey, who has long portrayed himself as a “pragmatic progressive.”
The resignation “is a symptom of a much larger problem, which is simply that Mayor Frey continues to be unable to effectively manage the Minneapolis Police Department,” said Council member Robin Wonsley, a cornerstone of the council's progressive bloc.
Frey, who just weeks ago pushed to have O'Hara reappointed as chief, fired back at criticism that he didn’t move aggressively enough when allegations of the chief's potential misconduct emerged.
“I don’t make decisions based on rumors and anonymous complaints,” he said in a statement, adding that he would work with the council to find a replacement. “I took action promptly after receiving the investigative report. … Decisions this serious have to be grounded in facts, evidence and completed investigations. Anything less would be irresponsible.”
O'Hara did not return a message seeking comment Wednesday. His attorney, Doug Kelley, released a statement touting successes during O'Hara's tenure, including diversifying and increasing the department's ranks, the decreasing violent crime rate and mitigating violent clashes during the immigration crackdown.
“The circumstances of Chief O’Hara’s departure should not define his service," Kelley wrote. "He was proud to serve Minneapolis, remains grateful to the officers and community partners who did difficult work under extraordinary pressure, and hopes the city continues moving forward. He understandably looks forward to returning to his young family in New Jersey.”
The resignation came just months after Minneapolis was plunged into the national spotlight amid a federal immigration surge that left three civilians shot, two fatally. O'Hara faced criticism he hadn't done enough to stop the crackdown.
Violence plagued the city in 2025, including deadly attacks on state politicians in the Minneapolis suburbs; gunfire that erupted at a popular city picnic spot; and a shooting during Mass at the Church of the Annunciation that left two children dead and more than a dozen people injured. O’Hara called the church attack a “ truly unthinkable tragedy. ”
Critics say dozens of complaints were filed against O'Hara, from accusations that he was rude to the public to the recent investigation into an ultimately unproven allegation he had a sexual relationship with a city employee. Most of the complaints have not been made public, and 17 complaints are still being investigated. Investigators closed 17 more without any disciplinary actions.
An independent investigator did not find evidence to substantiate the alleged sexual relationship with a city employee, but a second report released this week said O'Hara likely deleted the employee's contact from his phone during the investigation and that he talked to another employee about the probe despite being told it was not to be discussed.
That recent report led to a written reprimand; Frey told O'Hara he would be disciplined and that he could be terminated. Frey said O'Hara chose to resign instead.
Lauer reported from Philadelphia.
Minneapolis City Council Members, from left, Jason Chavez, Robin Wonsley and Council President Elliot Payne speak to reporters about the resignation of Police Chief Brian O'Hara on Wednesday, May 27, 2026 at City Hall in Minneapolis. (AP Photo/Mark Vancleave)
FILE - Minneapolis Police Chief Brian O'Hara speaks during a news conference, Jan. 10, 2026, in Minneapolis. (AP Photo/Jen Golbeck, File)
