monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform

NEW YORK & TEL AVIV, Israel--(BUSINESS WIRE)--Feb 10, 2025--

monday.com Ltd. (NASDAQ: MNDY) (“monday.com”), the multi-product platform that runs all core aspects of work, today announced monday service is out of beta and available to all customers. As an AI-first Enterprise Service Management (ESM) platform, monday service empowers service teams across the entire organization to deliver exceptional support experiences faster.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250210235042/en/

With smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and streamline workflows across IT, business, and service teams so agents can focus on critical issues. By facilitating seamless collaboration, monday service delivers faster resolutions by consolidating requests, incidents, projects, and business data in a single platform, all while ensuring greater efficiency without increasing resources. monday service also allows companies to extend their use to external customers and vendor requests to seamlessly connect departments' workflows. As monday.com’s fourth product offering, monday service has proven its value to customers, already becoming the company’s highest annual contract value product.

“Service teams have been challenged by reactive problem-solving and fielding tickets while also balancing manual workflows and disconnected systems. Now, with monday service’s intuitive platform, service teams can fast-track their operations from A to Z and proactively stay ahead of operational issues,” said Daniel Lereya, Chief Product and Technology Officer at monday.com. “monday service is a natural extension of our Work OS platform and, given the software consolidation trend continuing to rise, reinforces the value monday.com brings to our customers, as it can be easily adapted to serve multiple departments within an organization.”

Since launching in January 2024, monday service has facilitated the resolution of over 215,000 tickets, highlighting its ability to deliver meaningful impact for businesses worldwide. Built for streamlining exceptional service delivery across an organization, some of monday service’s key benefits include:

“For the first time, we have real-time visibility and data into IT performance across all areas,” said Grant De Waal-Dubla, Chief Information Officer at Cape Union Mart. “monday service provides clear insights into the volume and types of requests, response times, and trends helping us continuously improve operations.”

Learn more about monday service here.

About monday.com:

The monday.com Work OS is a low-code/no-code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. Fully customizable to suit any business vertical, the platform is currently used by approximately 245,000 customers across more than 200 industries and in over 200 countries and territories.

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monday service ticket board (Graphic: Business Wire)

monday service dashboard (Graphic: Business Wire)

CINCINNATI (AP) — After opening the season as the starting quarterback for the Cleveland Browns facing the Cincinnati Bengals, Joe Flacco will close the season as the backup for the Bengals as they face the Browns on Sunday.

Flacco was dealt to the Bengals in October and made six starts for the Bengals while Joe Burrow was out with a toe injury.

“I don’t really think about putting a label on it,” Flacco said. “It’s crazy. Seasons always go by quick once they’ve started. But the way that this one went, it seems like it flew by.”

During the summer, in Cleveland Browns training camp, Flacco won a competition for the starting quarterback job and made four starts for Cleveland. In Week 1 against the Bengals, Flacco threw for 290 yards.

He said that over the past 17 weeks, he has seen improvement from the Bengals defense. Now, he refers to the Bengals defense as his team’s defense.

“We’re stopping the run,” Flacco said. “We’re getting more pressure on the quarterback. When you combine those two things, it’s going to help you out.”

While Flacco went 1-5 as a starter in Cincinnati, the 40-year-old played well. He threw for at least 200 yards in four of his six starts, and the Bengals offense averaged more than 27 points per game.

Flacco said that he developed a lot of respect for Bengals coach Zac Taylor.

“He has a lot of strengths,” Flacco said. “He’s really good at what he does. His demeanor, his overall personality and the way he leads men is really good. The way he puts game plans together. Also, he’s willing to allow it to be collaborative. That’s a strength. His game day play-calling is also something he does really well.”

Burrow took over as the starter when he returned on Thanksgiving, and Flacco has been the backup over the past month.

Flacco will be a free agent again at the end of the season. As he evaluates his options, he’s hoping to find another chance to play and to start.

“That’s always a priority,” Flacco said. “I’m somebody who wants to play football. You’ve got to assess and see whatever is thrown your way. You have to go from there and see what you can do about it.”

He said that he’d be open to returning to the Bengals, but he’ll weigh several factors.

“I haven’t really thought about it,” Flacco said. “I don’t hope to do anything. I have an idea of maybe of what some goals would be. I’ll go from there and see what happens.”

AP NFL: https://apnews.com/hub/nfl

Cincinnati Bengals quarterback Joe Flacco throws during pregame warmups before an NFL football game against the Miami Dolphins, Sunday, Dec. 21, 2025, in Miami Gardens, Fla. (AP Photo/Lynne Sladky)

Cincinnati Bengals quarterback Joe Flacco (16) calls a play during the second half of an NFL football game against the Miami Dolphins, Sunday, Dec. 21, 2025, in Miami Gardens, Fla. (AP Photo/Rebecca Blackwell)