monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform

NEW YORK & TEL AVIV, Israel--(BUSINESS WIRE)--Feb 10, 2025--

monday.com Ltd. (NASDAQ: MNDY) (“monday.com”), the multi-product platform that runs all core aspects of work, today announced monday service is out of beta and available to all customers. As an AI-first Enterprise Service Management (ESM) platform, monday service empowers service teams across the entire organization to deliver exceptional support experiences faster.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250210235042/en/

With smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and streamline workflows across IT, business, and service teams so agents can focus on critical issues. By facilitating seamless collaboration, monday service delivers faster resolutions by consolidating requests, incidents, projects, and business data in a single platform, all while ensuring greater efficiency without increasing resources. monday service also allows companies to extend their use to external customers and vendor requests to seamlessly connect departments' workflows. As monday.com’s fourth product offering, monday service has proven its value to customers, already becoming the company’s highest annual contract value product.

“Service teams have been challenged by reactive problem-solving and fielding tickets while also balancing manual workflows and disconnected systems. Now, with monday service’s intuitive platform, service teams can fast-track their operations from A to Z and proactively stay ahead of operational issues,” said Daniel Lereya, Chief Product and Technology Officer at monday.com. “monday service is a natural extension of our Work OS platform and, given the software consolidation trend continuing to rise, reinforces the value monday.com brings to our customers, as it can be easily adapted to serve multiple departments within an organization.”

Since launching in January 2024, monday service has facilitated the resolution of over 215,000 tickets, highlighting its ability to deliver meaningful impact for businesses worldwide. Built for streamlining exceptional service delivery across an organization, some of monday service’s key benefits include:

“For the first time, we have real-time visibility and data into IT performance across all areas,” said Grant De Waal-Dubla, Chief Information Officer at Cape Union Mart. “monday service provides clear insights into the volume and types of requests, response times, and trends helping us continuously improve operations.”

Learn more about monday service here.

About monday.com:

The monday.com Work OS is a low-code/no-code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. Fully customizable to suit any business vertical, the platform is currently used by approximately 245,000 customers across more than 200 industries and in over 200 countries and territories.

Visit us on LinkedIn, X (formerly Twitter), Instagram, YouTube, TikTok, and Facebook. For more information about monday.com please visit our Press Room.

monday service ticket board (Graphic: Business Wire)

monday service dashboard (Graphic: Business Wire)

MELBOURNE, Australia (AP) — England's managing director of men's cricket Rob Key says he will investigate the drinking habits of the England team following reports that their mid-Ashes beach resort break may have involved over-indulging of alcohol.

England lost each of the first three tests to allow Australia to retain the Ashes in just 11 days of on-field action.

The England squad visited the resort town of Noosa on the Sunshine Coach north of Brisbane between the second and third tests, a long-planned part of the itinerary designed to help players relax and unwind on the long tour.

Key, who did not join the players in Noosa, said he had no problem with the break, but would not be happy if he found evidence of over-indulging.

“If there’s things where people are saying that our players went out and drank excessively, then of course we’ll be looking into that,” he said Tuesday in Melbourne, where the fourth test begins Friday.

“Drinking excessive amounts of alcohol for an international cricket team is not something that I’d expect to see at any stage and it would be a fault not to look into what happened there. From everything that I’ve heard so far, they actually were pretty well behaved. Very well behaved.”

He added: “We’ve got enough ways of finding out exactly what happened and everything that I’ve heard so far that they sat down, had lunch, had dinner, didn’t go out late, all of that, had the odd drink. I don’t mind that. If it goes past that, then that’s an issue as far as I’m concerned."

Key also said he had previously looked into reports that players had been spotted drinking the night before a match in New Zealand shortly before the Ashes.

A short clip of white-ball captain Harry Brook and Jacob Bethell was shared by a member of the public on social media, said to have been taken while they were out in Wellington before the third one-day international on Nov. 1.

“I didn’t feel like that was worthy of formal warnings, but it was probably worthy of informal ones,” he said.

“I think that was a bit of a wake-up call actually for what they’re going into. I don’t mind players having a glass of wine over dinner. Anything more than that, I think is ridiculous, really.”

AP cricket: https://apnews.com/hub/cricket

Australian players celebrate the dismissal of England's Jamie Smith during play on the final day of the third Ashes cricket test between England and Australia in Adelaide, Australia, Sunday, Dec. 21, 2025. (AP Photo/James Elsby)