monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform

News

monday.com Announces Full Release of monday service, its AI Enterprise Service Management Platform

2025-02-10 20:00 Last Updated At：20:10

NEW YORK & TEL AVIV, Israel--(BUSINESS WIRE)--Feb 10, 2025--

monday.com Ltd. (NASDAQ: MNDY) (“monday.com”), the multi-product platform that runs all core aspects of work, today announced monday service is out of beta and available to all customers. As an AI-first Enterprise Service Management (ESM) platform, monday service empowers service teams across the entire organization to deliver exceptional support experiences faster.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250210235042/en/

With smart automations that leverage the power of AI, monday service is a one-stop-shop for service operations, designed to centralize and streamline workflows across IT, business, and service teams so agents can focus on critical issues. By facilitating seamless collaboration, monday service delivers faster resolutions by consolidating requests, incidents, projects, and business data in a single platform, all while ensuring greater efficiency without increasing resources. monday service also allows companies to extend their use to external customers and vendor requests to seamlessly connect departments' workflows. As monday.com’s fourth product offering, monday service has proven its value to customers, already becoming the company’s highest annual contract value product.

“Service teams have been challenged by reactive problem-solving and fielding tickets while also balancing manual workflows and disconnected systems. Now, with monday service’s intuitive platform, service teams can fast-track their operations from A to Z and proactively stay ahead of operational issues,” said Daniel Lereya, Chief Product and Technology Officer at monday.com. “monday service is a natural extension of our Work OS platform and, given the software consolidation trend continuing to rise, reinforces the value monday.com brings to our customers, as it can be easily adapted to serve multiple departments within an organization.”

Since launching in January 2024, monday service has facilitated the resolution of over 215,000 tickets, highlighting its ability to deliver meaningful impact for businesses worldwide. Built for streamlining exceptional service delivery across an organization, some of monday service’s key benefits include:

“For the first time, we have real-time visibility and data into IT performance across all areas,” said Grant De Waal-Dubla, Chief Information Officer at Cape Union Mart. “monday service provides clear insights into the volume and types of requests, response times, and trends helping us continuously improve operations.”

Learn more about monday service here.

About monday.com:

The monday.com Work OS is a low-code/no-code platform that democratizes the power of software so organizations can easily build work management tools and software applications to fit their every need. The platform intuitively connects people to processes and systems, empowering teams to excel in every aspect of their work while creating an environment of transparency in business. monday.com has offices in Tel Aviv, New York, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo. Fully customizable to suit any business vertical, the platform is currently used by approximately 245,000 customers across more than 200 industries and in over 200 countries and territories.

Visit us on LinkedIn, X (formerly Twitter), Instagram, YouTube, TikTok, and Facebook. For more information about monday.com please visit our Press Room.

Grunkemeyer throws two TDs as Penn State beats Clemson 22-10 in Pinstripe Bowl

NEW YORK (AP) — Ethan Grunkemeyer threw for a career-high 262 yards and two TDs, including a 73-yard strike to Trebor Pena early in the fourth quarter, and Penn State beat Clemson 22-10 Saturday afternoon in the Pinstripe Bowl.

Both teams struggled at times with the frigid conditions at Yankee Stadium following a snowstorm. The temperature at kickoff was 28 degrees and the wind chill made it feel like 19 while the snow from Friday’s storm was piled in the right and left field corners.

In his seventh start since Penn State lost Drew Allar to an injury, Grunkemeyer completed 23 of 34 passes, setting career bests for completions and attempts.

“Every game he got better,” Penn State interim coach Terry Smith said about Grunkemeyer. “This was his best game.”

His best throw was to Pena, who caught the ball at the Penn State 44, ran by Clemson safety Ricardo Jones and rumbled untouched down the left side for a 15-3 lead with 12:51 left in the fourth.

“It was man (coverage) and I know he had a seam and we hit it previously in the Rutgers game, the same play,” Grunkemeyer said. “When I saw him kind of break in front of that defender, I knew I had to put it right on him. He ran a great route.”

Grunkemeyer also made a 35-yard throw to Devonte Ross to get the Nittany Lions deep into Clemson territory that set up an 11-yard TD toss to Andrew Rappleyea with 4:56 left for a 22-10

Pena finished with five catches and 100 yards. Pena had the third 100-yard game of his career and was named the game’s MVP.

Before connecting with Pena, Grunkemeyer moved the Nittany Lions into field goal territory three times for Ryan Barker. Barker made a 22-yard field goal on Penn State’s first possession, along with a 48-yard field goal and a 43-yarder.

Penn State (7-6) won its final four games under Smith, who took over for James Franklin following a 22-21 loss to Northwestern on Oct. 11 and will be succeeded by Matt Campbell.

Clemson’s Cade Klubnik completed 22 of 39 passes for 193 yards in his final collegiate game while getting sacked four times. He also had eight passes broken up by Penn State defenders.

“Just too many missed opportunities and it’s hard to win those games,” Clemson coach Dabo Swinney said.

The Tigers scored their lone touchdown on Adam Randall’s 2-yard plunge with 8:47 left to slice Penn State’s lead to 15-10.

Clemson (7-6) saw a four-game winning streak stopped and was held to its fewest points in a bowl game since a 10-7 loss to LSU in the 1999 Peach Bowl.

Penn State: Top running back Kaytron Allen did not play because of injury after being questionable and Quentin Martin was the best of the remaining rushers. Martin entered the game with 32 career rushing yards and finished with 101 yards on 20 carries.

Clemson: The Tigers struggled to get any traction with their ground game and were held to 43 yards. It was their second-lowest total of the season behind a 31-yard showing in their season-opening loss to LSU.

Penn State: Open the Matt Campbell era next season at home against Marshall.

Clemson: Open the 2026 season at LSU with a new quarterback after the departure of Klubnik.

Get poll alerts and updates on the AP Top 25 throughout the season. Sign up here and here (AP News mobile app). AP college football: https://apnews.com/hub/ap-top-25-college-football-poll and https://apnews.com/hub/college-football