DXC and ServiceNow to Drive AI-powered Innovation for the Insurance Industry

 ServiceNow and DXC expand their strategic partnership to combine DXC's industry-leading software and expertise with ServiceNow's AI-enabled platform

ASHBURN, Va. and SANTA CLARA, Calif., March 4, 2025 /PRNewswire/ -- DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, today announced new offerings with ServiceNow (NYSE: NOW), the AI platform for business transformation, to modernize the insurance industry. As an Elite partner, DXC is combining its industry-leading solutions and ServiceNow's AI capabilities and workflows to introduce DXC Assure BPM (Business Process Management) powered by ServiceNow.

Today's insurers are pressured to accelerate growth and innovation, streamline operations, and provide faster, more reliable services to policyholders, but are often constrained by processes and workflows that are complex and highly manual. According to HFS Research, 45% of insurers are already investing in technology-driven alignment of their front, middle, and back offices.

DXC and ServiceNow are uniquely positioned to help insurers drive innovation for greater operational efficiency.  Combining DXC's insurance expertise and scale with ServiceNow's single platform and data model, DXC Assure BPM powered by ServiceNow integrates AI, data and workflows to reduce process debt, enhance operational efficiency, and improve customer satisfaction. The solution applies across the entire policy lifecycle and is expected to help reduce up to 40% of operational costs typically spent on manual processing.

"We are committed to delivering exceptional value to our customers and accelerating business outcomes. Our expanded partnership with ServiceNow will combine our deep insurance expertise with ServiceNow's advanced AI workflow technology to drive speed, agility and operational transformation for insurers," said Ray August, President of Insurance Software and Business Process Services at DXC. "Together, we are shaping the future of the insurance industry."

"Unifying ServiceNow's AI and workflows with DXC's deep insurance industry insight has the power to change insurance processes in ways never possible before," said Erica Volini, executive vice president, worldwide industries, partners, and go-to-market at ServiceNow. "Together we're helping accelerate transformation across carriers – bringing greater agility and speed to each and every process."

Available today, Assure BPM powered by ServiceNow is an end-to-end insurance solution designed to support the full policy lifecycle, including policy administration, billing and payment, new business and underwriting, and claims management.  Key highlights include:  

• Purpose-built, preconfigured workflows based on DXC's 40+ years of insurance experience and ServiceNow's AI and workflow technology. 
• Fully integrated with DXC Assure Platform for advanced security, seamless integrations to many DXC insurance applications and enhanced data hub.
• AI-driven, self-service portal for policyholders that delivers a personalized customer experience with faster, more accurate responses to questions. 
• Enhanced AI capabilities to automate back-office policy administration and free up resources to focus on innovation and customer service.

For more information on the DXC Assure BPM powered by ServiceNow, visit www.dxc.com/lifeandwealth  

Forward Looking Statements

All statements in this press release that do not directly and exclusively relate to historical facts constitute "forward-looking statements." These statements represent current expectations and beliefs, and no assurance can be given that any result, goal or plan set forth in any forward-looking statement can or will be achieved. Such statements are subject to numerous assumptions, risks, uncertainties and other factors that could cause actual results to differ materially from those described in such statements, many of which are outside of our control. For a written description of these factors, see the section titled "Risk Factors" in DXC's Annual Report on Form 10-K for the fiscal year ended March 31, 2024, and any updating information in subsequent SEC filings. Readers are cautioned not to place undue reliance on such statements which speak only as of the date they are made. We do not undertake any obligation to update or release any revisions to any forward-looking statement or to report any events or circumstances after the date of this document or to reflect the occurrence of unanticipated events, except as required by law.

About DXC Technology

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

Media Contacts: DXC Technology: Ashley Houk, Media Relations, Ashley.houktemple@dxc.com; Roger Sachs, Investor Relations, Roger.sachs@dxc.com; ServiceNow: Caroline Parkinson, Press@servicenow.com 

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DXC and ServiceNow to Drive AI-powered Innovation for the Insurance Industry

SEOUL, South Korea, April 3, 2026 /PRNewswire/ -- Upbit, a world-class digital asset exchange operated by Dunamu Inc., today announced that it has signed a Memorandum of Understanding (MOU) with Indonesia Crypto Exchange (ICEx), a licensed digital asset bourse in Indonesia. The MOU establishes a strategic framework for technical and operational collaboration aimed at accelerating the development of Indonesia's regulated crypto ecosystem and supporting the growth of a sustainable, well-governed market.

The partnership was marked by a high-level summit held at Upbit's Seoul headquarters, where CEO Kyoungsuk Oh hosted a senior Indonesian delegation comprising high-ranking government officials, representatives from the Chamber of Commerce Indonesia, and key industry players to discuss the evolution of regulated digital finance.

The inclusion of the Chamber of Commerce underscores the mission to integrate it into the broader Indonesian commercial landscape. During the meetings, Upbit's leadership and Kadin representatives discussed future-forward plans to bridge Korean technological prowess with Indonesian market potential, ensuring that the digital asset roadmap aligns with the country's national economic interests and private sector growth.

Building a Regulated Global Standard

Under this strategic framework, Upbit will support the growth of Indonesia's digital asset ecosystem by providing core platform technology and operational expertise to build and operate a resilient, compliant trading venue, including key exchange infrastructure such as matching, risk management, and market operations.

The partnership will also explore innovation in areas such as custody solutions while strengthening regulatory technology to enhance oversight, compliance, and reporting. 

ICEx and Upbit have aligned as strategic partners to leverage Upbit's proven track record as South Korea's leading exchange and its global reputation for maintaining the highest standards in investor protection and regulatory compliance.

Expanding Upbit's Regional Footprint

Upbit is positioning itself as a critical infrastructure partner across Asia, supporting the development of secure, transparent, and trusted digital asset market frameworks.

This collaboration marks another milestone in Upbit's expanding role as a key driver of digital asset development across the region. The company has previously hosted high-level delegations from Vietnam—including senior government and financial leaders such as the Minister of National Defense, Minister of Finance, Chairperson of the State Securities Commission, and the Chairman of Military Bank—to showcase its advanced digital asset exchange infrastructure.

"This partnership reflects our commitment to fostering well-regulated digital asset ecosystems globally," said Kyoungsuk Oh, CEO of Dunamu, operator of Upbit. "By working closely with ICEx, we aim to share the platform technology and operational expertise that have established Upbit as a market leader in Asia and strengthen the foundational infrastructure of Indonesia's digital asset sector."

A New Era for Indonesian Digital Finance

ICEx operates as an important part of Indonesia's regulated digital asset ecosystem under the supervision of the Financial Services Authority (OJK). Established in line with Indonesia's three-layer regulatory framework for digital asset transactions, comprising a licensed bourse, central clearinghouse, and supporting an integrated market structure within the country's regulated framework. Upbit Indonesia is among its founding shareholders, alongside strategic investors including some of Indonesia's largest conglomerates and global exchanges.

 "Partnering with Upbit brings invaluable global expertise to our local ecosystem," said Pang Xue Kai, CEO of ICEx Group. "Upbit's leadership in compliance and technology was a decisive factor for us. We believe this collaboration will contribute to the development of a more secure and trusted market environment in Indonesia."

Through this partnership, Upbit aims to support ICEx in laying the groundwork for a next-generation digital asset ecosystem in Indonesia while contributing to the broader evolution of regulated crypto markets across the region.

The parties formally announced the MOU at the Korea–Indonesia Business Partnership for Resilient Growth Forum on April 1st, 2026, a landmark bilateral event, attended by ministers and high-ranking officials from both countries. The forum featured the signing of MOUs by major companies from both countries across a range of sectors. The MOU between Upbit and ICEx underscored the strategic and institutional significance of the bilateral collaboration in digital finance innovation.

About Upbit

Upbit is a leading digital asset exchange headquartered in South Korea and operated by Dunamu Inc., a fintech company focused on building innovative financial services powered by blockchain technology. Since its launch in 2017, Upbit has become one of the largest cryptocurrency exchanges globally by trading volume, offering a wide range of digital assets and trading pairs.

Upbit provides a secure and user-friendly platform for trading, investing, and managing digital assets. The company prioritizes transparency, compliance, and investor protection, adopting industry-leading security practices.

Through continuous innovation and strategic partnerships, Upbit aims to drive the adoption of blockchain technology and contribute to a more accessible and efficient financial ecosystem.

 

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Upbit and ICEx Sign Strategic MOU to Fortify Indonesia's Digital Asset Infrastructure