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Advantages of Home Charging Diminish but Remains Key Driver of Electric Vehicle Owner Satisfaction, J.D. Power Finds

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Advantages of Home Charging Diminish but Remains Key Driver of Electric Vehicle Owner Satisfaction, J.D. Power Finds
News

News

Advantages of Home Charging Diminish but Remains Key Driver of Electric Vehicle Owner Satisfaction, J.D. Power Finds

2025-03-25 19:00 Last Updated At:19:31

TROY, Mich.--(BUSINESS WIRE)--Mar 25, 2025--

Amid growing uncertainty surrounding the expansion of public charging infrastructure, home charging continues to be a boon for electric vehicle (EV) 1 owners, despite declines in satisfaction among owners of both Level 2 2 charging segments, according to the J.D. Power 2025 U.S. Electric Vehicle Experience (EVX) Home Charging Study,℠ released today. Overall satisfaction among owners of Level 2 portable charging stations is 714 (on a 1,000-point scale) and 733 for Level 2 permanently mounted home chargers, 21 and 11 points lower, respectively, than a year ago. Owner satisfaction with Level 1 portable chargers remains constant at 581.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250325101621/en/

“While home charging remains the pinnacle of convenience when it comes to EVs, there are some pain points felt by owners across all three charging segments,” said Brent Gruber, executive director of the EV practice at J.D. Power. “Chief among them are charging speeds, cord length and the cost of charging. Energy prices are still on the rise in much of the country, and this has negative effects on the industry. Furthermore, because charging speed has tremendous influence on customer satisfaction, home charging stakeholders should particularly focus on ensuring charging speeds are optimized to meet customer needs.”

Following are some key findings of the 2025 study:

Study Ranking

While the study examines the home charging experience of EV owners across all three charger segments, only the Level 2 permanently mounted charging station segment is award eligible this year.

Tesla ranks highest among Level 2 permanently mounted charging stations for a fifth consecutive year, with a score of 776. Emporia (763) ranks second and Wallbox (756) ranks third.

The U.S. Electric Vehicle Experience (EVX) Home Charging Study, now in its fifth year, is driven by a collaboration with PlugShare, the leading EV driver app maker and research firm. This study sets the standard for benchmarking satisfaction with the critical attributes that affect the total or overall EV home charging experience for both battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs).

Satisfaction is measured across eight factors: fairness of retail price; cord length; size of charger; ease of winding/storing cable; cost of charging; charging speed; ease of use; and reliability. These factors provide a comprehensive assessment of the owner experience and charger performance. Respondents include 10,472 owners of 2019-2025 model year BEVs and PHEVs. The study was fielded from November 2024 through January 2025.

For more information about the U.S. Electric Vehicle Experience (EVX) Home Charging Study, visit
https://www.jdpower.com/business/automotive/electric-vehicle-experience-evx-home-charging-study.

See the online press release at http://www.jdpower.com/pr-id/2025026.

About PlugShare

Based in El Segundo, Calif., PlugShare maintains the most comprehensive census of EV infrastructure in the world. They make the PlugShare app for iOS, Android and the Web, the most popular EV driver app globally, in use by most drivers in North America and over seven million EV drivers worldwide. PlugShare also provides sophisticated data tools, reports, custom consulting and comprehensive research on EVs for automakers, utilities, charging networks, government and the rest of the EV industry. It operates the world’s largest EV driver survey research panel, PlugInsights, now with over 150,000 members.

About J.D. Power

J.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance.

J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit JDPower.com/business. The J.D. Power auto-shopping tool can be found at JDPower.com.

About J.D. Power and Advertising/Promotional Rules:https://www.jdpower.com/business/about-us/press-release-info

 

J.D. Power 2025 U.S. Electric Vehicle Experience (EVX) Home Charging Study

J.D. Power 2025 U.S. Electric Vehicle Experience (EVX) Home Charging Study

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Man United and Tottenham looking to salvage dismal season in Europa League final

2025-05-22 02:26 Last Updated At:02:31

BILBAO, Spain (AP) — Manchester United and Tottenham will meet in an all-English final in the Europa League on Wednesday, with both clubs hoping to end a dismal season on a high note.

The trophy will offer some relief — and Champions League qualification — for the winner, while the loser is likely to face a fresh wave of criticism.

United is unbeaten in Europe's second-tier club competition this season but is down in 16th place in the Premier League, one spot ahead of Tottenham.

Tottenham was beaten in the 2019 Champions League final by Liverpool, and has not lifted a trophy since the 2008 English League Cup. United picked up its last silverware in the 2024 FA Cup.

United coach Ruben Amorim will start the match with Mason Mount in attack, rewarding the forward for his two goals in the second leg of the semifinals against Athletic Bilbao. Manuel Ugarte returns to the bench to give way for Mount.

In defense, Amorim promoted the return of Leny Yoro, who had been out injured. He will play alongside Harry Maguire and Luke Shaw in a back line of three.

Tottenham manager Ange Postecoglou will stick with forward Richarlison in attack, and Pape Sarr will be in the midfield.

More than 50,000 English fans were expected in Bilbao. The Basque city was filled with supporters from both clubs in the buildup for the final.

Many were without tickets, but the atmosphere outside Athletic Bilbao's San Mames Stadium was mostly peaceful.

There was fan trouble overnight, though, when supporters from both clubs confronted each other on the streets and in bars, with some throwing trash bins, bottles and other objects at each other. Some were seen climbing traffic-light poles and causing damage.

There were also Spanish media reports of confrontations in nearby towns and cities, where many of the fans were staying to avoid overpriced accommodation in Bilbao.

There were no reports of serious injuries in the clashes.

Tottenham has won all three matches it has played against United this season. It is unbeaten in six straight games against its final rival, with the last five under Postecoglou.

United and Tottenham have met in just one previous final — the 2009 League Cup when Alex Ferguson’s Red Devils won 4-1 on penalties after a 0-0 draw.

Tottenham striker Son Heung-min will have a chance to end his title drought and crown 10 years of service for the north London club.

AP soccer: https://apnews.com/hub/soccer

Tottenham players inspect the field ahead of the Europa League final soccer match between Tottenham Hotspur and Manchester United at the San Mamés Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Manu Fernandez)

Tottenham players inspect the field ahead of the Europa League final soccer match between Tottenham Hotspur and Manchester United at the San Mamés Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Manu Fernandez)

A general view of the San Mamés Stadium ahead of the Europa League final soccer match between Tottenham Hotspur and Manchester United, in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Miguel Oses)

A general view of the San Mamés Stadium ahead of the Europa League final soccer match between Tottenham Hotspur and Manchester United, in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Miguel Oses)

Tottenham players walk on the pitch ahead of the Europa League final soccer match between Tottenham Hotspur and Manchester United at the San Mames Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Jose Breton)

Tottenham players walk on the pitch ahead of the Europa League final soccer match between Tottenham Hotspur and Manchester United at the San Mames Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Jose Breton)

The Europa League trophy is displayed on the pitch before the final soccer match between Tottenham Hotspur and Manchester United at the San Mamés Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Bernat Armangue)

The Europa League trophy is displayed on the pitch before the final soccer match between Tottenham Hotspur and Manchester United at the San Mamés Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Bernat Armangue)

Manchester United supporters place banners on scaffolding ahead of the Europa League final soccer match between Tottenham Hotspur and Manchester United at the San Mamés Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Manu Fernandez)

Manchester United supporters place banners on scaffolding ahead of the Europa League final soccer match between Tottenham Hotspur and Manchester United at the San Mamés Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Manu Fernandez)

Manchester United supporters react ahead of the Europa League final soccer match between Tottenham Hotspur and Manchester United at the San Mamés Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Manu Fernandez)

Manchester United supporters react ahead of the Europa League final soccer match between Tottenham Hotspur and Manchester United at the San Mamés Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Manu Fernandez)

Fans pose for a photo next to a giant replica of the Europa League trophy ahead of the final soccer match between Tottenham Hotspur and Manchester United at the San Mamés Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Manu Fernandez)

Fans pose for a photo next to a giant replica of the Europa League trophy ahead of the final soccer match between Tottenham Hotspur and Manchester United at the San Mamés Stadium in Bilbao, Spain, Wednesday, May 21, 2025. (AP Photo/Manu Fernandez)

Manchester United players visit the pitch ahead of the Europa League final soccer match against Tottenham Hotspur at the San Mames Stadium in Bilbao, Spain, Tuesday, May 20, 2025. (AP Photo/Manu Fernandez)

Manchester United players visit the pitch ahead of the Europa League final soccer match against Tottenham Hotspur at the San Mames Stadium in Bilbao, Spain, Tuesday, May 20, 2025. (AP Photo/Manu Fernandez)

Manchester United players visit the pitch ahead of the Europa League final soccer match against Tottenham Hotspur at the San Mames Stadium in Bilbao, Spain, Tuesday, May 20, 2025. (AP Photo/Manu Fernandez)

Manchester United players visit the pitch ahead of the Europa League final soccer match against Tottenham Hotspur at the San Mames Stadium in Bilbao, Spain, Tuesday, May 20, 2025. (AP Photo/Manu Fernandez)

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