Total Expert Launches Empower LOS Integration

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Total Expert Launches Empower LOS Integration

2025-04-21 20:59 Last Updated At：21:11

MINNEAPOLIS--(BUSINESS WIRE)--Apr 21, 2025--

Total Expert, the FinServ leader in customer engagement software, today announced the launch of its two-way integration with the Empower® loan origination system (LOS) from Dark Matter Technologies. This integration allows lenders to effectively use real-time loan information from both solutions to serve and connect with their customers.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250421416754/en/

The integration automatically transfers new leads, contact details, updates, and more from Total Expert into the Empower LOS, eliminating duplicate data entry and ensuring loan officers always work with the latest customer insights. At the same time, key customer information and data from the Empower LOS—such as loan status milestones, approval dates, and closing dates—instantaneously update customer contact records in Total Expert. The cohesive arrangement helps lenders modernize customer engagement, using data to educate, engage, and advise customers throughout the entire loan lifecycle.

“Lenders that connect Total Expert with the Empower LOS can deliver personalized customer journeys at scale like never before,” said Joe Welu, Founder and CEO of Total Expert. “This integration provides loan officers with high-quality data faster so they can deliver the right message to the right customers at the right time.”

The strategic API integration provides an out-of-the-box CRM and LOS solution that can quickly impact users' day-to-day operations. This provides lenders, banks, and credit unions with real-time access to valuable data, creative marketing, and automated solutions to customize customer engagements and effectively show up in the moments that matter.

“Connecting our Empower LOS with Total Expert’s platform is a game-changer for lenders aiming to streamline operations and elevate their customer experience,” said Sean Dugan, CEO of Dark Matter Technologies. “This two-way integration will help lenders move faster with exceptional insights to stay ahead of consumer expectations. We prioritized Total Expert’s leading platform because we believe this will be a powerful partnership that provides for our clients.”

Here is how the collaborative integration can help lenders:

For more information on Total Expert, visit TotalExpert.com. To learn more about Dark Matter Technologies and its Empower LOS Platform, visit DMatter.com/Empower-LOS. Current customers of Total Expert and Dark Matter can immediately activate the integration. Lenders interested in learning more about the partnership can contact either organization.

About Total Expert

Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial enterprises. Total Expert unifies data, marketing, sales, and compliance solutions to deliver the perfect customer journey across every financial milestone—in any market. Total Expert turns customer insights into actions that increase loyalty and drive growth for modern banks, lenders, credit unions, and insurance companies. Total Expert is now available for purchase on the AWS Marketplace and Salesforce AppExchange.

About Dark Matter Technologies

Operating with the nimble nature of a startup and the disciplined maturity of one of the industry’s leading providers, Dark Matter Technologies delivers powerful technology with unparalleled automation and relentless innovation to leading mortgage lenders, servicers and companies nationwide. For more information, visit www.dmatter.com.

Anti-ICE protesters assemble across the US after shootings in Minneapolis and Portland, Oregon

MINNEAPOLIS (AP) — Thousands of people marched in Minneapolis Saturday to protest the fatal shooting of a woman by a federal immigration officer there and the shooting of two protesters in Portland, Oregon, as Minnesota leaders urged demonstrators to remain peaceful.

The Minneapolis gathering was one of hundreds of protests planned in towns and cities across the country over the weekend. It came in a city on edge since the killing of Renee Good on Wednesday by an Immigration and Customs Enforcement officer.

“We’re all living in fear right now,” said Meghan Moore, a mother of two from Minneapolis who joined the protest Saturday. “ICE is creating an environment where nobody feels safe and that’s unacceptable.”

On Friday night, a protest outside a Minneapolis hotel that attracted about 1,000 people turned violent as demonstrators threw ice, snow and rocks at officers, Minneapolis Police Chief Brian O’Hara said Saturday. One officer suffered minor injuries after being struck with a piece of ice, O’Hara said. Twenty-nine people were cited and released, he said.

Minneapolis Mayor Jacob Frey stressed that while most protests have been peaceful, those who cause damage to property or put others in danger will be arrested. He faulted “agitators that are trying to rile up large crowds.”

“This is what Donald Trump wants,” Frey said of the president who has demanded massive immigration enforcement efforts in several U.S. cities. “He wants us to take the bait.”

Minnesota Gov. Tim Walz echoed the call for peace.

“Trump sent thousands of armed federal officers into our state, and it took just one day for them to kill someone,” Walz posted on social media. “Now he wants nothing more than to see chaos distract from that horrific action. Don’t give him what he wants.”

The U.S. Department of Homeland Security says its deployment of immigration officers in the Twin Cities is its biggest ever immigration enforcement operation. Trump's administration has said both shootings were acts of self-defense against drivers who “weaponized” their vehicles to attack officers.

Connor Maloney said he was attending the Minneapolis protest to support his community and because he's frustrated with the immigration crackdown.

“Almost daily I see them harassing people,” he said. “It’s just sickening that it’s happening in our community around us.”

Steven Eubanks, 51, said he felt compelled to attend a protest in Durham, North Carolina, on Saturday because of the “horrifying” killing of Good in Minneapolis.

“We can’t allow it,” Eubanks said. “We have to stand up.”

Indivisible, a social movement organization that formed to resist the Trump administration, said hundreds of protests were scheduled in Texas, Kansas, New Mexico, Ohio, Florida and other states.

In Minneapolis, a coalition of migrant rights groups organized the demonstration that began in a park about half a mile from the residential neighborhood where the 37-year-old Good was shot on Wednesday. Marchers carried signs calling for ICE to leave and voiced support for Good and immigrants.

A couple of miles away, just as the demonstration began, an Associated Press photographer witnessed heavily armed officers — at least one in Border Patrol uniform — approach a person who had been following them. Two of the agents had long guns out when they ordered the person to stop following them, telling him it was his “first and final warning.”

The agents eventually drove onto the interstate without detaining the driver.

Protests held in the neighborhood have been largely peaceful, in contrast to the violence that hit Minneapolis in the aftermath of the killing of George Floyd in 2020. Near the airport, some confrontations erupted on Thursday and Friday between smaller groups of protesters and officers guarding the federal building used as a base for the Twin Cities crackdown.

O’Hara said city police officers have responded to calls about cars abandoned because their drivers have been apprehended by immigration enforcement. In one case, the car was left in park and in another case a dog was left in the vehicle.

He said immigration enforcement activities are happening “all over the city” and that 911 callers have been alerting authorities to ICE activity, arrests and abandoned vehicles.

The Trump administration has deployed thousands of federal officers to Minnesota under a sweeping new crackdown tied in part to allegations of fraud involving Somali residents. More than 2,000 officers were taking part.

Some officers moved in after abruptly pulling out of Louisiana, where they were part of another operation that started last month and was expected to last until February.

Three congresswomen from Minnesota attempted to tour the ICE facility in the Minneapolis federal building on Saturday morning and were initially allowed to enter but then told they had to leave about 10 minutes later.

U.S, Reps. Ilhan Omar, Kelly Morrison and Angie Craig accused ICE agents of obstructing members of Congress from fulfilling their duty to oversee operations there.

“They do not care that they are violating federal law,” Craig said after being turned away.

A federal judge last month temporarily blocked the Trump administration from enforcing policies that limit congressional visits to immigration facilities. The ruling stems from a lawsuit filed by 12 members of Congress who sued in Washington, D.C. to challenge ICE’s amended visitor policies after they were denied entry to detention facilities.

Associated Press writers Allen Breed in Durham, North Carolina, and Scott Bauer in Madison, Wisconsin, contributed.