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Appian Customers Unlock AI's Full Potential by Embedding It in Business Processes

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Appian Customers Unlock AI's Full Potential by Embedding It in Business Processes
Business

Business

Appian Customers Unlock AI's Full Potential by Embedding It in Business Processes

2025-04-30 08:05 Last Updated At:08:25

DENVER, April 30, 2025 /PRNewswire/ -- Appian (Nasdaq: APPN) is giving customers the power to have AI work directly in their business processes. As the Process Company, Appian believes better processes are the key to better business outcomes. AI makes the most impact when it operates within business processes, gaining purpose, governance, and accountability.

Appian's customer AI adoption has increased 7.9x year-over-year to process more items through AI-powered document extraction. Additionally, 70% of Appian Cloud customers are already using AI — from AI assistance in process modeling to AI agents in advanced, integrated applications.

The latest product release lets customers embed AI in any interface to power their processes from within. Appian customers, including Acclaim Autism, Century Fire Protection, Hitachi, the Texas Department of Public Safety, and the University of South Florida, are seeing transformative outcomes from this process-first approach.

Acclaim Autism  treats children with Autism Spectrum Disorder. Their manual intake process left patients waiting up to six months for care. With Appian, they cut intake time by 83%. Acclaim Autism implemented Appian AI in just three weeks to extract diagnosis information from unstructured medical documents, ensuring accurate medical information is reflected to guarantee compliance and expedite the intake process. And because of Appian's private AI approach, they remain compliant with HIPAA and other privacy standards. Now, they are delivering faster care to patients in need.

Century Fire Protection had a team of people manually processing over thousands of invoices and order acknowledgements, causing them to frequently miss early payment discounts. Appian's Customer Success team built an accounts payable application that uses Appian AI to automatically classify documents and extract data. This new approach cut invoice processing time by 36% and reduced missed discounts by 50%.

As a multinational company with a diverse portfolio spanning digital systems, power, healthcare, and more, Hitachi recognized opportunities to optimize its internal processes. To further enhance data consolidation, cross-sell visibility, and the creation of compelling sales proposals, Hitachi partnered with Appian. Through this partnership, Hitachi ensures that their AI receives high-quality data while unifying systems, automating pipelines, and accelerating application development. The program is expected to achieve a 20% reduction in operating expenses, a 60% improvement in time-to-market, and increased sales productivity—modernizing sales operations through data informed by AI and process automation.

The Texas Department of Public Safety  deployed a generative AI chatbot to streamline its procurement process. The Appian chatbot taps into internal data to give procurement officials instant access to regulatory information and guidance on state contracting procedures. By putting comprehensive procurement data at the fingertips of over 10,000 stakeholders, Appian AI gives the Texas DPS the efficiency it needs to serve the community.

The University of South Florida (USF)  academic advisors use Appian AI to give students faster, more personalized support. Advisors query USF's data fabric through a generative AI chatbot that answers questions about student cases and generates meeting agendas, action plans, and follow-up emails. Appian AI saves advisors time in preparing for each 30-minute meeting, so they get that time back to connect with students. USF deployed Appian in under two months to advisors serving up to 50,000 students a year.

"AI is most powerful when it's embedded within processes, not operating in isolation," said Randy Guard, Chief Marketing Officer, Appian. "Our customers are proving that embedding AI agents within processes optimizes operations, enhances accuracy, and accelerates outcomes—unlocking AI's full potential in a governed, accountable way."

Process is more powerful with AI and AI is more powerful in a process. Learn more about how Appian customers are putting AI to work and driving process transformation.

About Appian

Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across industries. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, X (Twitter)

Photo - https://mma.prnasia.com/media2/2674851/Appian_Customers_Unlock_AI_Full_Potential_by_Embedding_It.jpg?p=medium600
Logo - https://mma.prnasia.com/media2/1948800/Appian_400px_Blank_Logo.jpg?p=medium600

DENVER, April 30, 2025 /PRNewswire/ -- Appian (Nasdaq: APPN) is giving customers the power to have AI work directly in their business processes. As the Process Company, Appian believes better processes are the key to better business outcomes. AI makes the most impact when it operates within business processes, gaining purpose, governance, and accountability.

Appian's customer AI adoption has increased 7.9x year-over-year to process more items through AI-powered document extraction. Additionally, 70% of Appian Cloud customers are already using AI — from AI assistance in process modeling to AI agents in advanced, integrated applications.

The latest product release lets customers embed AI in any interface to power their processes from within. Appian customers, including Acclaim Autism, Century Fire Protection, Hitachi, the Texas Department of Public Safety, and the University of South Florida, are seeing transformative outcomes from this process-first approach.

Acclaim Autism  treats children with Autism Spectrum Disorder. Their manual intake process left patients waiting up to six months for care. With Appian, they cut intake time by 83%. Acclaim Autism implemented Appian AI in just three weeks to extract diagnosis information from unstructured medical documents, ensuring accurate medical information is reflected to guarantee compliance and expedite the intake process. And because of Appian's private AI approach, they remain compliant with HIPAA and other privacy standards. Now, they are delivering faster care to patients in need.

Century Fire Protection had a team of people manually processing over thousands of invoices and order acknowledgements, causing them to frequently miss early payment discounts. Appian's Customer Success team built an accounts payable application that uses Appian AI to automatically classify documents and extract data. This new approach cut invoice processing time by 36% and reduced missed discounts by 50%.

As a multinational company with a diverse portfolio spanning digital systems, power, healthcare, and more, Hitachi recognized opportunities to optimize its internal processes. To further enhance data consolidation, cross-sell visibility, and the creation of compelling sales proposals, Hitachi partnered with Appian. Through this partnership, Hitachi ensures that their AI receives high-quality data while unifying systems, automating pipelines, and accelerating application development. The program is expected to achieve a 20% reduction in operating expenses, a 60% improvement in time-to-market, and increased sales productivity—modernizing sales operations through data informed by AI and process automation.

The Texas Department of Public Safety  deployed a generative AI chatbot to streamline its procurement process. The Appian chatbot taps into internal data to give procurement officials instant access to regulatory information and guidance on state contracting procedures. By putting comprehensive procurement data at the fingertips of over 10,000 stakeholders, Appian AI gives the Texas DPS the efficiency it needs to serve the community.

The University of South Florida (USF)  academic advisors use Appian AI to give students faster, more personalized support. Advisors query USF's data fabric through a generative AI chatbot that answers questions about student cases and generates meeting agendas, action plans, and follow-up emails. Appian AI saves advisors time in preparing for each 30-minute meeting, so they get that time back to connect with students. USF deployed Appian in under two months to advisors serving up to 50,000 students a year.

"AI is most powerful when it's embedded within processes, not operating in isolation," said Randy Guard, Chief Marketing Officer, Appian. "Our customers are proving that embedding AI agents within processes optimizes operations, enhances accuracy, and accelerates outcomes—unlocking AI's full potential in a governed, accountable way."

Process is more powerful with AI and AI is more powerful in a process. Learn more about how Appian customers are putting AI to work and driving process transformation.

About Appian

Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across industries. For more information, visit appian.com. [Nasdaq: APPN]

Follow Appian: LinkedIn, X (Twitter)

Photo - https://mma.prnasia.com/media2/2674851/Appian_Customers_Unlock_AI_Full_Potential_by_Embedding_It.jpg?p=medium600
Logo - https://mma.prnasia.com/media2/1948800/Appian_400px_Blank_Logo.jpg?p=medium600

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Appian Customers Unlock AI's Full Potential by Embedding It in Business Processes

Appian Customers Unlock AI's Full Potential by Embedding It in Business Processes

Global fans to experience the Games of the Future like never before as MOBA PC.Dota 2 competition kickoffs in Abu Dhabi

DUBAI, UAE, Dec. 13, 2025 /PRNewswire/ -- Phygital International, the global promoter of phygital sports, today announces the official launch of the GOTF OTT Platform, the dedicated streaming destination for the Games of the Future 2025 Abu Dhabi powered by ADNOC (GOTF 2025). The platform goes live as this year's competition begins, with its first broadcast featuring the opening rounds of the MOBA PC.Dota 2 discipline on 14 December from Pixoul Gaming in Abu Dhabi.

Accessible at https://tv.gofuture.games, the new streaming hub serves as the central digital home for live broadcasts, full-event replays, highlights, and exclusive behind-the-scenes content spanning all GOTF 2025 disciplines.

Designed for global accessibility and year-round engagement, the platform enables fans everywhere to watch every match live, revisit full replays at any time, and enjoy curated short-form content optimized for social and mobile viewing.

Powered end-to-end by technology partner Asport, the GOTF OTT Platform integrates advanced cloud-based broadcasting, seamless navigation, and real-time highlight creation tools to elevate the fan experience. These capabilities support richer storytelling across all channels and establish tv.gofuture.games as the long-term digital home of phygital sport.

Moba PC.Dota 2 competition to launch platform

The launch coincides with preparations for a spectacular start to the Games, as the MOBA PC.Dota 2 competition brings together iconic players, celebrated legends, and rising regional stars for what promises to be one of the most competitive line-ups in the event's history. All matches from the discipline will stream live on https://tv.gofuture.games.

Teams set to compete include E7, Paper Tigers, Legends Rebooted, Vikings, Team Phoenix, Nigma Galaxy, Win and TraBoTeam each bringing a distinctive mix of elite pro players and influential gaming personalities. One of the leading competitors will be Xu "BurNIng" Zhilei, who will be playing in team Paper Tigers and who iswidely regarded as one of the greatest carry players in Dota 2 history.

With such a stacked international field, fans can expect clashing playstyles, unpredictable upsets, and fresh rivalries, setting the stage for one of the headline showpieces of GOTF 2025.

Following the opening Group Stage, the competition advances into a full double-elimination playoff bracket, culminating in high-stakes best-of-three clashes on 18–19 December at ADNEC, where teams will fight for a place in the final and a shot at international glory.

Commenting on the launch of the platform, Nis Hatt, CEO of Phygital International, said: "The GOTF OTT Platform marks a major milestone in our mission to bring phygital sport to a global audience. This world-class digital destination showcases the energy, innovation, and inclusivity at the heart of the Games of the Future. As Dota 2 opens the competition tomorrow, we're excited to offer millions of fans a new way to experience every moment of this year's Games live."

Growing network of global broadcast partners 

In addition to the GOTF OTT Platform, fans can follow the Games of the Future Abu Dhabi 2025 powered by ADNOC across a growing network of international media rights and broadcast partners, ensuring fans around the world can catch all the action.

In the United States, coverage will be available via ESR TV, the leading gaming and esports network reaching mainstream audiences through platforms such as Apple TV, Sling, and Amazon Prime Video Channels. Across Latin America, FOX Sports Mexico and Zapping will deliver both English and Spanish-language broadcasts across the region.

On mobile-first platforms, Bigo Live will act as an interactive real-time streaming hub, offering live competition windows, creator-led co-streams, and fan-generated reactions. With strong Gen-Z and global creator adoption, Bigo Live brings the Games directly into participatory viewing culture. Complementing this, Likee will amplify the emotion and energy of GOTF 2025 through short-form video storytelling, transforming standout moments into shareable narratives.

These partners build on an already confirmed broadcast footprint that includes Sportworld and BIGG TV across EMEA, Huya and SOOP in Asia, and StarTimes and TV BRICS across Africa.

"With these major additions to our broadcast network, we take great pride in ensuring the Games of the Future Abu Dhabi 2025 powered by ADNOC are accessible to audiences worldwide. We are delivering a multi-regional, multi-generational platform that matches the scale and innovation of phygital sport," added Hatt.

Tickets for the Games of the Future Abu Dhabi 2025 powered by ADNOC are now on sale at www.gotfabudhabi.com. Fans can also follow all the latest updates and behind-the-scenes content on Instagram at @gamesofthefutureofficial and @gotfabudhabi.

About Phygital International (PI): 
Phygital International is the promoter of phygital sports globally and is focused on innovating and redefining sports. It is the custodian and rights holder of the Games of the Future and oversees the bidding process for each host city.

For further information please visit: https://Phygitalinternational.com   

About the Games of the Future (GOTF): 
The Games of the Future is an annual international event that fuses the worlds of physical and digital and is the pinnacle of phygital sport. The tournament brings together the next generation of phygital sporting heroes from all over the world to compete in a diverse range of phygital disciplines and challenges. The Games of the Future 2025 will be held in Abu Dhabi, UAE while the Games of the Future 2026, will be held in Astana, Kazakhstan.

For more information please visit: https://gofuture.games/ 

Contact: press@phygitalinternational.com 

 

 

Global fans to experience the Games of the Future like never before as MOBA PC.Dota 2 competition kickoffs in Abu Dhabi

DUBAI, UAE, Dec. 13, 2025 /PRNewswire/ -- Phygital International, the global promoter of phygital sports, today announces the official launch of the GOTF OTT Platform, the dedicated streaming destination for the Games of the Future 2025 Abu Dhabi powered by ADNOC (GOTF 2025). The platform goes live as this year's competition begins, with its first broadcast featuring the opening rounds of the MOBA PC.Dota 2 discipline on 14 December from Pixoul Gaming in Abu Dhabi.

Accessible at https://tv.gofuture.games, the new streaming hub serves as the central digital home for live broadcasts, full-event replays, highlights, and exclusive behind-the-scenes content spanning all GOTF 2025 disciplines.

Designed for global accessibility and year-round engagement, the platform enables fans everywhere to watch every match live, revisit full replays at any time, and enjoy curated short-form content optimized for social and mobile viewing.

Powered end-to-end by technology partner Asport, the GOTF OTT Platform integrates advanced cloud-based broadcasting, seamless navigation, and real-time highlight creation tools to elevate the fan experience. These capabilities support richer storytelling across all channels and establish tv.gofuture.games as the long-term digital home of phygital sport.

Moba PC.Dota 2 competition to launch platform

The launch coincides with preparations for a spectacular start to the Games, as the MOBA PC.Dota 2 competition brings together iconic players, celebrated legends, and rising regional stars for what promises to be one of the most competitive line-ups in the event's history. All matches from the discipline will stream live on https://tv.gofuture.games.

Teams set to compete include E7, Paper Tigers, Legends Rebooted, Vikings, Team Phoenix, Nigma Galaxy, Win and TraBoTeam each bringing a distinctive mix of elite pro players and influential gaming personalities. One of the leading competitors will be Xu "BurNIng" Zhilei, who will be playing in team Paper Tigers and who iswidely regarded as one of the greatest carry players in Dota 2 history.

With such a stacked international field, fans can expect clashing playstyles, unpredictable upsets, and fresh rivalries, setting the stage for one of the headline showpieces of GOTF 2025.

Following the opening Group Stage, the competition advances into a full double-elimination playoff bracket, culminating in high-stakes best-of-three clashes on 18–19 December at ADNEC, where teams will fight for a place in the final and a shot at international glory.

Commenting on the launch of the platform, Nis Hatt, CEO of Phygital International, said: "The GOTF OTT Platform marks a major milestone in our mission to bring phygital sport to a global audience. This world-class digital destination showcases the energy, innovation, and inclusivity at the heart of the Games of the Future. As Dota 2 opens the competition tomorrow, we're excited to offer millions of fans a new way to experience every moment of this year's Games live."

Growing network of global broadcast partners 

In addition to the GOTF OTT Platform, fans can follow the Games of the Future Abu Dhabi 2025 powered by ADNOC across a growing network of international media rights and broadcast partners, ensuring fans around the world can catch all the action.

In the United States, coverage will be available via ESR TV, the leading gaming and esports network reaching mainstream audiences through platforms such as Apple TV, Sling, and Amazon Prime Video Channels. Across Latin America, FOX Sports Mexico and Zapping will deliver both English and Spanish-language broadcasts across the region.

On mobile-first platforms, Bigo Live will act as an interactive real-time streaming hub, offering live competition windows, creator-led co-streams, and fan-generated reactions. With strong Gen-Z and global creator adoption, Bigo Live brings the Games directly into participatory viewing culture. Complementing this, Likee will amplify the emotion and energy of GOTF 2025 through short-form video storytelling, transforming standout moments into shareable narratives.

These partners build on an already confirmed broadcast footprint that includes Sportworld and BIGG TV across EMEA, Huya and SOOP in Asia, and StarTimes and TV BRICS across Africa.

"With these major additions to our broadcast network, we take great pride in ensuring the Games of the Future Abu Dhabi 2025 powered by ADNOC are accessible to audiences worldwide. We are delivering a multi-regional, multi-generational platform that matches the scale and innovation of phygital sport," added Hatt.

Tickets for the Games of the Future Abu Dhabi 2025 powered by ADNOC are now on sale at www.gotfabudhabi.com. Fans can also follow all the latest updates and behind-the-scenes content on Instagram at @gamesofthefutureofficial and @gotfabudhabi.

About Phygital International (PI): 
Phygital International is the promoter of phygital sports globally and is focused on innovating and redefining sports. It is the custodian and rights holder of the Games of the Future and oversees the bidding process for each host city.

For further information please visit: https://Phygitalinternational.com   

About the Games of the Future (GOTF): 
The Games of the Future is an annual international event that fuses the worlds of physical and digital and is the pinnacle of phygital sport. The tournament brings together the next generation of phygital sporting heroes from all over the world to compete in a diverse range of phygital disciplines and challenges. The Games of the Future 2025 will be held in Abu Dhabi, UAE while the Games of the Future 2026, will be held in Astana, Kazakhstan.

For more information please visit: https://gofuture.games/ 

Contact: press@phygitalinternational.com 

 

 

** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **

Official streaming platform for the Games of the Future Abu Dhabi 2025 powered by ADNOC launches ahead of opening competition

Official streaming platform for the Games of the Future Abu Dhabi 2025 powered by ADNOC launches ahead of opening competition

Official streaming platform for the Games of the Future Abu Dhabi 2025 powered by ADNOC launches ahead of opening competition

Official streaming platform for the Games of the Future Abu Dhabi 2025 powered by ADNOC launches ahead of opening competition

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