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Customers Delivered Value with Process Orchestration and AI Capabilities on the Appian Platform
SYDNEY, April 30, 2025 /PRNewswire/ -- Appian (Nasdaq: APPN) today announced the 2025 Appian Innovation Awards winners at Appian World, its annual global conference. The Innovation Awards celebrate customers for creating transformative applications that drive impact and value on the Appian Platform. By embedding AI agents and generative AI in process orchestration, these winners have demonstrated that process, combined with AI, drives powerful digital transformation.
"Congratulations to this year's Innovation Award winners for showcasing the transformative power of AI and intelligent process orchestration on the Appian Platform," Neil Ward-Dutton, VP of AI, Automation and Analytics at IDC Europe. "GenAI, along with broader AI innovations, is reshaping automation to redefine how organizations operate, innovate, and deliver value at scale. These winning initiatives demonstrate what's possible when advanced AI is orchestrated with modern process platforms."
Asia-Pacific and Japan Winners
Ramsay Health Care : A leading Australian private healthcare provider is redefining patient care delivery. Ramsay used the Appian Platform to deploy multiple applications to over 150,000 users in under 16 months. The "Ramsay Health Hub" supports patients in over 35 hospitals to digitally process 150,000+ pre-admissions with a 25% increase in adoption rates. The "Patient Tracking" app has an adoption rate of over 80%, while reducing admin tasks and calls to hospitals by up to 50%. "Revenue Cycle Management" recovered $30 million with workflow and task automation. Ramsay's innovation has been recognized with the CIO50 Team of the Year award, setting a new benchmark in healthcare delivery.
Westpac Banking Corporation : The bank is utilising generative AI across different areas of the business to make it easier for their people to deliver better and faster results for customers. Westpac recently launched its Mortgage Assessor AI solution, which uses the Appian platform, and is helping mortgage assessors to support brokers, reducing the time to assess loans and speeding up approval times.
North America Winners
Gordon Food Service (GFS) : A $23B+ food distributor leveraged Appian as an innovation layer on top of its SAP C/4 implementation to improve the customer ordering process. By leveraging AI to help predict client purchasing patterns with up to 97% accuracy, they were able to reduce order entry time by up to 70%. This "Order Builder" application built on the Appian Platform supports over 1,500 sales reps. In addition, they leveraged similar AI capabilities for complex customer quotes and reduced creation time from days to 1-3 hours. This "Quote Builder" app helped GFS produce 40% more quotes which led to higher sales productivity and a superior customer experience.
MagMutual : One of the largest mutual insurers in the U.S. wants to deliver a seamless digital experience for employees and customers. Besides automating operational processes and integrating with systems on the Appian Platform, the new solutions include AI-powered intelligent claims and document processing. The "Online Quoting" solution reduced turnaround times by 30%, allowing policyholders to receive faster and more accurate quotes. The "Claims Submission and Auto Determination" features cut processing times by 25%, leading to quicker resolutions. In addition, these innovations led to a 20% increase in employee productivity and a 15% boost in customer satisfaction.
Regeneron : A leading biotechnology firm has created a cutting-edge clinical trial feasibility platform. Using multiple Appian capabilities, this technology delivers an innovative solution that integrates functional domain expertise, advanced business process management, and AI-driven intelligent search capabilities. By leveraging Regeneron's Operational Data Lake along with Appian's Data Fabric, low-code design, and workflow technologies, the solution seamlessly amalgamates data from more than 10 different internal and external sources, offering users the ability to view information in graphical and tabular formats. While empowering users with intelligent search and filtering capabilities, this solution facilitates highly informed decision-making to ultimately accelerate clinical trials and reduce costs. Subsequently, a 50% reduction in the time to query data sources and create outputs has been achieved.
EMEA and LATAM Winners
Novartis : Seeks to streamline clinical trial operations and accelerate the delivery of life-saving treatments to potentially millions of patients in a highly regulated environment. The team deployed a process orchestration layer on Appian that connected over 15 core systems and unified clinical trial operations data through a data fabric. Besides reducing manual data entry, the system features simplified navigation to improve user engagement. Automated tasks and processes reduced errors and improved compliance. As a result, over 10,000 Novartis professionals now benefit from improved productivity and quicker decision-making, bringing critical medicines to patients faster.
Towerbank International : As a trusted Latin American bank for over 50 years, Towerbank has embraced rising crypto demand to serve customers better. To improve their onboarding process and service their growing clientele, they launched "Ikigii" on the Appian Platform — one of the first platforms combining crypto and traditional banking. The bank built a new customer application in two months, reducing onboarding time from up to seven hours to under two by automating 96% of processes. Since its launch, Towerbank has onboarded 3,000+ clients and processed $30 million in crypto-to-fiat transactions. This shift boosted efficiency and positioned Towerbank as a leader in modern, secure banking.
Global Public Sector Winner
Idaho Workforce Development Council (WDC): WDC partnered with Ignyte to create a new system for Governor Brad Little's signature LAUNCH grant program, which equips Idahoans with in-demand skills while keeping jobs within the state. The team rapidly delivered a human-centered solution on the Appian Platform with data integration to automate eligibility verification, with AI capabilities planned for the next phase. In just six months, it enabled over 14,000 students to receive nearly $40 million in aid, saving the agency the equivalent of three full-time staff members. This initiative stands as a model for digital transformation in government, helping build a resilient, future-ready workforce in Idaho.
"Our customers are setting a new standard for what's possible with AI and process orchestration," said Pavel Zamudio, Chief Customer Officer at Appian. "These Innovation Award winners are not only transforming their operations. They are creating meaningful, measurable impact for their employees and customers. We're proud to partner with organizations that share our vision of using technology to deliver real-world value at scale."
Discover how organisations use Appian to revolutionize their customer experience and transform their business operations: ap.pn/42whY2z.
About Appian
Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across industries. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, X (Twitter)
Photo - https://mma.prnasia.com/media2/2675109/EV_AW25_Innovation_Awards.jpg?p=medium600
Logo - https://mma.prnasia.com/media2/1948800/Appian_400px_Blank_Logo.jpg?p=medium600
Customers Delivered Value with Process Orchestration and AI Capabilities on the Appian Platform
SYDNEY, April 30, 2025 /PRNewswire/ -- Appian (Nasdaq: APPN) today announced the 2025 Appian Innovation Awards winners at Appian World, its annual global conference. The Innovation Awards celebrate customers for creating transformative applications that drive impact and value on the Appian Platform. By embedding AI agents and generative AI in process orchestration, these winners have demonstrated that process, combined with AI, drives powerful digital transformation.
"Congratulations to this year's Innovation Award winners for showcasing the transformative power of AI and intelligent process orchestration on the Appian Platform," Neil Ward-Dutton, VP of AI, Automation and Analytics at IDC Europe. "GenAI, along with broader AI innovations, is reshaping automation to redefine how organizations operate, innovate, and deliver value at scale. These winning initiatives demonstrate what's possible when advanced AI is orchestrated with modern process platforms."
Asia-Pacific and Japan Winners
Ramsay Health Care : A leading Australian private healthcare provider is redefining patient care delivery. Ramsay used the Appian Platform to deploy multiple applications to over 150,000 users in under 16 months. The "Ramsay Health Hub" supports patients in over 35 hospitals to digitally process 150,000+ pre-admissions with a 25% increase in adoption rates. The "Patient Tracking" app has an adoption rate of over 80%, while reducing admin tasks and calls to hospitals by up to 50%. "Revenue Cycle Management" recovered $30 million with workflow and task automation. Ramsay's innovation has been recognized with the CIO50 Team of the Year award, setting a new benchmark in healthcare delivery.
Westpac Banking Corporation : The bank is utilising generative AI across different areas of the business to make it easier for their people to deliver better and faster results for customers. Westpac recently launched its Mortgage Assessor AI solution, which uses the Appian platform, and is helping mortgage assessors to support brokers, reducing the time to assess loans and speeding up approval times.
North America Winners
Gordon Food Service (GFS) : A $23B+ food distributor leveraged Appian as an innovation layer on top of its SAP C/4 implementation to improve the customer ordering process. By leveraging AI to help predict client purchasing patterns with up to 97% accuracy, they were able to reduce order entry time by up to 70%. This "Order Builder" application built on the Appian Platform supports over 1,500 sales reps. In addition, they leveraged similar AI capabilities for complex customer quotes and reduced creation time from days to 1-3 hours. This "Quote Builder" app helped GFS produce 40% more quotes which led to higher sales productivity and a superior customer experience.
MagMutual : One of the largest mutual insurers in the U.S. wants to deliver a seamless digital experience for employees and customers. Besides automating operational processes and integrating with systems on the Appian Platform, the new solutions include AI-powered intelligent claims and document processing. The "Online Quoting" solution reduced turnaround times by 30%, allowing policyholders to receive faster and more accurate quotes. The "Claims Submission and Auto Determination" features cut processing times by 25%, leading to quicker resolutions. In addition, these innovations led to a 20% increase in employee productivity and a 15% boost in customer satisfaction.
Regeneron : A leading biotechnology firm has created a cutting-edge clinical trial feasibility platform. Using multiple Appian capabilities, this technology delivers an innovative solution that integrates functional domain expertise, advanced business process management, and AI-driven intelligent search capabilities. By leveraging Regeneron's Operational Data Lake along with Appian's Data Fabric, low-code design, and workflow technologies, the solution seamlessly amalgamates data from more than 10 different internal and external sources, offering users the ability to view information in graphical and tabular formats. While empowering users with intelligent search and filtering capabilities, this solution facilitates highly informed decision-making to ultimately accelerate clinical trials and reduce costs. Subsequently, a 50% reduction in the time to query data sources and create outputs has been achieved.
EMEA and LATAM Winners
Novartis : Seeks to streamline clinical trial operations and accelerate the delivery of life-saving treatments to potentially millions of patients in a highly regulated environment. The team deployed a process orchestration layer on Appian that connected over 15 core systems and unified clinical trial operations data through a data fabric. Besides reducing manual data entry, the system features simplified navigation to improve user engagement. Automated tasks and processes reduced errors and improved compliance. As a result, over 10,000 Novartis professionals now benefit from improved productivity and quicker decision-making, bringing critical medicines to patients faster.
Towerbank International : As a trusted Latin American bank for over 50 years, Towerbank has embraced rising crypto demand to serve customers better. To improve their onboarding process and service their growing clientele, they launched "Ikigii" on the Appian Platform — one of the first platforms combining crypto and traditional banking. The bank built a new customer application in two months, reducing onboarding time from up to seven hours to under two by automating 96% of processes. Since its launch, Towerbank has onboarded 3,000+ clients and processed $30 million in crypto-to-fiat transactions. This shift boosted efficiency and positioned Towerbank as a leader in modern, secure banking.
Global Public Sector Winner
Idaho Workforce Development Council (WDC): WDC partnered with Ignyte to create a new system for Governor Brad Little's signature LAUNCH grant program, which equips Idahoans with in-demand skills while keeping jobs within the state. The team rapidly delivered a human-centered solution on the Appian Platform with data integration to automate eligibility verification, with AI capabilities planned for the next phase. In just six months, it enabled over 14,000 students to receive nearly $40 million in aid, saving the agency the equivalent of three full-time staff members. This initiative stands as a model for digital transformation in government, helping build a resilient, future-ready workforce in Idaho.
"Our customers are setting a new standard for what's possible with AI and process orchestration," said Pavel Zamudio, Chief Customer Officer at Appian. "These Innovation Award winners are not only transforming their operations. They are creating meaningful, measurable impact for their employees and customers. We're proud to partner with organizations that share our vision of using technology to deliver real-world value at scale."
Discover how organisations use Appian to revolutionize their customer experience and transform their business operations: ap.pn/42whY2z.
About Appian
Appian is The Process Company. We deliver a software platform that helps organizations run better processes that reduce costs, improve customer experiences, and gain a strategic edge. Committed to client success, we serve many of the world's largest companies across industries. For more information, visit appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, X (Twitter)
Photo - https://mma.prnasia.com/media2/2675109/EV_AW25_Innovation_Awards.jpg?p=medium600
Logo - https://mma.prnasia.com/media2/1948800/Appian_400px_Blank_Logo.jpg?p=medium600
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Appian Celebrates 2025 Innovation Award Winners
Explore the Forgotten Role of Oyster Reefs in Protecting Our Shores and Supporting Biodiversity
HONG KONG, Jan. 12, 2026 /PRNewswire/ -- As the city prepares to welcome the Year of the Horse, a traditional Lunar New Year symbol takes on new significance, the golden oyster – long associated with prosperity, abundance, and good fortune — now carries a deeper message
Beyond its festive glow, the oyster tells a story of ecological power and quiet loss. Once thriving along Hong Kong's coastlines, oyster reefs played a vital role as natural water filters, wave buffers, and biodiversity hotspots. Today, they have all but vanished — and with them, a crucial part of the city's marine heritage.
This January, The Nature Conservancy (TNC) ) invites the public to reconnect with this forgotten ecosystem through the finale edition of its interactive exhibition series: Reviving Hong Kong's Ocean Heritage: Our Forgotten Oyster Reefs. The exhibition will take place at the linkbridge at Lincoln House, Taikoo Place, from January 12 to 23, 2026 (weekdays only).
Located in one of the Hong Kong's most vibrant business districts, the exhibition offers professionals and the public alike a rare opportunity to pause, reflect, and discover how they can make a tangible impact on ocean conservation.
From Festive Symbol to Ecological Reality
In Chinese tradition, oysters have long symbolized wealth and longevity — their golden form representing luck and blessings for the year ahead. But the oyster's real-world role is just as powerful. Beneath the surface, oyster reefs anchor entire marine ecosystems: filtering water, stabilizing shorelines, and supporting biodiversity.
Globally, over 85% of oyster reefs have been lost, making them one of the most endangered marine habitats. In Hong Kong, they once supported local livelihoods and coastal resilience — yet their disappearance has gone largely unnoticed.
This exhibition brings their story back into focus, showing how restoring oyster reefs is a nature-based solution that supports climate adaptation, biodiversity recovery, and sustainable economic development.
"Biodiversity loss is no longer an abstract concept — it's a material risk for business, communities, and long-term economic stability," said Anthony Gao, Executive Director for Hong Kong and Regional Partnerships.
"Restoring oyster reefs is more than conservation. It's a practical, nature-based solution that strengthens coastal resilience, supports ESG goals, and helps build a blue economy that benefits both people and the planet. Through this exhibition, we hope to inspire Hong Kong's business community to take the lead — by integrating nature into strategy, and turning sustainability commitments into tangible action."
Immersive Learning Experience and Highlights
The exhibition offers a multisensory journey designed to educate and inspire:
- A Virtual Reality Journey to restoration sites in Deep Bay and Pak Nai.
- A full-scale Traditional Oyster Farming Model, featuring authentic poles from Deep Bay.
- A Water Filtration Video Demonstration, showcasing the oysters natural ability to clean water.
- A Coastal Resilience Simulation showing how oyster reefs reduce wave impact and protect shorelines from storm surges.
- Marine Specimens & AR Games inviting participants to rebuild digital reefs.
- Screening of City of Shells: Our Forgotten Oyster Reefs, a documentary tracing 1,000-year oyster heritage.
Special Lunar New Year Surprises
To celebrate the new year with hope and prosperity, visitors will have the chance to receive a limited-edition Oyster BB's Lucky Scroll — a creative Lunar New Year fai chun that blends festive charm with a call to protect nature. A special red pouch will also be available to selected visitors through on-site engagement, while supplies last.
These efforts would not be possible without the invaluable support and collaboration of our partners. TNC extends its sincere gratitude to the Swire Group Charitable Trust for its generous support, to Swire Institute of Marine Science (SWIMS) and the Explorer Club Hong Kong (ECHK) for their continue expertise and collaboration; and to our venue sponsor, Taikoo Place, for providing a vibrant and accessible platform for public engagement in the heart of one of Hong Kong's most dynamic business communities.
Exhibition Details
Dates: January 12–23, 2026 (Mon–Fri only)
Time: 10:00 – 19:00
Venue: 1/F, Lincoln House linkbridge, Taikoo Place
Admission: Free
About The Nature Conservancy Hong Kong (TNC)
The Nature Conservancy (TNC) is a global conservation organization dedicated to conserving the lands and waters on which all life depends. Guided by science, we create innovative, on-the-ground solutions to our world's toughest challenges so that nature and people can thrive together. We are tackling climate change, conserving lands, waters and oceans at an unprecedented scale, providing food and water sustainably and helping make cities more resilient. The Nature Conservancy is working to make a lasting difference around the world in 83 countries and territories (39 by direct conservation impact and 44 through partners) through a collaborative approach that engages local communities, governments, the private sector, and other partners. TNC has been in Asia Pacific for over 30 years with projects in Australia, mainland China, Hong Kong SAR, India, Indonesia, Mongolia, New Zealand, and the Pacific Islands. In 2019, TNC was awarded the Lui Che Woo Prize for Sustainable Development. To learn more. please visit:
Website: http://www.tnc.org.hk
Facebook: TNC HK 大自然保護協會
Instagram: @tnc_hk
LinkedIn: The Nature Conservancy in Hong Kong
About TNC's Reef Resilience Network
2025 marks the 20th anniversary of TNC's Reef Resilience Network — a global platform that has trained over 55,000 marine professionals in 92 countries and provides science-based tools to more than 1 million users annually. From Hong Kong's oyster beds to coral reefs worldwide, TNC is committed to building a more resilient future for our oceans.
For photos download, please visit: LINK
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
A Symbol of Prosperity to a Hopeful Action -- Reviving Hong Kong's Ocean Heritage
