ServiceNow Unveils the New ServiceNow AI Platform to Put Any AI, Any Agent, Any Model to Work Across the Enterprise

LAS VEGAS--(BUSINESS WIRE)--May 6, 2025--

Knowledge 2025 – Today, ServiceNow (NYSE: NOW) opened its blockbuster annual customer and partner event, Knowledge 2025, by unveiling the new ServiceNow AI Platform to put any AI, any agent, any model to work across the enterprise. This next chapter introduces new innovations across the platform, along with deeper integrations with strategic partners like NVIDIA, Microsoft, Google, and Oracle to accelerate enterprise-wide orchestration. Global leaders including Adobe, Aptiv, the NHL, Visa, and Wells Fargo are already using ServiceNow AI to drive measurable outcomes.

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Across every industry, leaders are grappling with complexity—siloed systems, inconsistent data, lack of AI strategy, and growing pressure to do more with less. AI innovation helps leaders change how their businesses run, driving resiliency, efficiency, and cost optimization, while eliminating tech debt and unpredictability. However, to be successful, a clear vision and commitment to embracing agentic AI with a future-ready platform is needed.

For first movers, AI agents are already delivering results, driving productivity increases across every aspect of business. The financial upside is real: 55% of organizations using agentic AI have improved their gross margins, compared to just 22% of those not considering it, according to the ServiceNow Enterprise AI Maturity Index. 1 With more than 20 years of automation experience and tangible outcomes from tackling the most complex enterprise workflow challenges, the ServiceNow AI Platform is a game-changer for companies putting AI to work for people.

“ServiceNow is igniting a new era of enterprise transformation with the ServiceNow AI Platform. We’re unleashing the full power of AI, across any industry, any agent, any workflow,” said Bill McDermott, chairman and CEO of ServiceNow. “For decades, CEOs have wanted technology to accelerate the speed of business transformation. With this next generation architecture, we finally have the foundation to run the integrated enterprise in real time. We are the only ones who can orchestrate AI, data, and workflows on a single platform. Now is the moment to unlock tomorrow’s opportunities with ServiceNow as the AI operating system of the 21st century.”

The world’s most forward-thinking organizations are already putting ServiceNow’s agentic AI to work—transforming how they operate, innovate, and deliver.

The reimagined ServiceNow AI Platform unifies intelligence, data, and orchestration —empowering enterprises to move from fragmented pilots to full-scale AI execution, through a smart, conversational AI Engagement Layer. The AI Engagement Layer enables customers to complete complex tasks across systems by leveraging ServiceNow’s Knowledge Graph, Workflow Data Fabric, and AI Agent Fabric—each connecting seamlessly across enterprise data systems and agentic frameworks. This milestone kicks off a wave of new innovations across the platform and ecosystem, including expanded partnerships, thousands of ready-to-work AI agents, and the debut of the ServiceNow AI Control Tower. Alongside the ServiceNow AI Platform, ServiceNow is introducing these powerful new capabilities to extend the value of AI across the enterprise. New solutions and partnerships include:

Additionally, the launch of ServiceNow University provides organizations an innovative learner experience to not only unleash human potential, but fuel business transformation.

Knowledge 2025 runs from May 6 through May 8; ServiceNow will make a series of additional announcements in support of its AI plus data plus workflows strategy.

Additional information:

Learn more about ServiceNow Knowledge 2025 here.

1 Enterprise AI Maturity Index 2025. ServiceNow and Oxford Economics, May 2025.

About ServiceNow

ServiceNow (NYSE: NOW) is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes. For more information, visit: www.servicenow.com.

© 2025 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

ServiceNow Unveils the New ServiceNow AI Platform to Put Any AI, Any Agent, Any Model to Work Across the Enterprise

ST. PAUL, Minn. (AP) — Bill Guerin was wrist deep in a bowl of meatballs when he completed one of the biggest trades in Minnesota Wild history.

The Wild general manager found out Friday night that Vancouver Canucks president Jim Rutherford had agreed to trade former Norris Trophy-winning defenseman Quinn Hughes to Minnesota for three young players and a future No. 1 draft pick.

“I was making meatballs for our Christmas Eve dinner when Jim called,” Guerin told reporters on Saturday. “I had to take my latex gloves off. I was rolling meatballs and he told me we have a deal. There was a fist pump involved.”

The move is the clearest indication that Guerin and Wild are going all in this season as they seek their first Stanley Cup in the team’s 25-year history.

“I’ve always said that I believe in our players, I believe in this team, I believe in what we’re doing here,” said Guerin, who gave up defenseman Zeev Buium and forwards Marco Rossi and Liam Ohgren — three former No. 1 draft picks, all under 25 years old — to acquire Hughes.

“We have an extremely competitive division,” Guerin added. “You’re going through the meat grinder here. We respect our opponents, but we want to do our own thing, too. We want to compete for the Stanley Cup.”

Hughes will make his Wild debut on Sunday against Boston.

The 26-year-old served as the Canucks' captain the past 2 1/2 seasons. He won the Norris Trophy, given to the NHL’s top defenseman, in 2023-24 when he led all defensemen with 92 points. The smooth-skating playmaker was available because the struggling Canucks are last in the league with just 25 points this season and were looking for a talent infusion to change their trajectory.

Hughes is signed through the 2026-27 season and there's been speculation he would like to play in New Jersey, where his two younger brothers are part of the Devils' roster.

However, Guerin is also Team USA’s general manager and has gotten to know Hughes through last year’s Four Nations Cup and preparations for the Milan Cortina Olympics. He thinks the atmosphere and culture in Minnesota, which is known as the “State of Hockey,” will help win Hughes over.

“He just loves hockey. And I think there’s no better market than Minnesota to be a hockey player. I believe in our team and our culture and our organization and our market, our fans,” Guerin said. “Hockey’s in the fabric here, and I think he’ll really like it.”

Guerin indicated that he’s confident Hughes’ contract situation will take care of itself when the time comes. Until then, he’s looking forward to seeing how his newest acquisition blends in with the Wild.

As for those meatballs, he leaves that to the expert in the family.

“They’re really good,” Guerin said. “It’s my wife’s recipe. I’m just doing the grunt work.”

AP NHL: https://www.apnews.com/hub/NHL

FILE - Vancouver Canucks defenseman Quinn Hughes makes a pass during an NHL hockey game against the Dallas Stars Thursday, Oct. 16, 2025, in Dallas. (AP Photo/Tony Gutierrez, File)

Minnesota Wild general manager Bill Guerin talks to the media prior to an NHL hockey game between the Wild and the Ottawa Senators, Saturday, Dec. 13, 2025, in St. Paul, Minn. (AP Photo/Matt Krohn)