VANCOUVER, British Columbia--(BUSINESS WIRE)--May 7, 2025--
TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company specializing in digital customer experiences, today announced it has expanded its partnership with Sumsub, a full-cycle verification platform that secures the whole user journey. The partnership further enables TELUS Digital to deliver seamless, end-to-end trust and safety solutions to its clients to help keep their customers and companies safe while meeting global compliance requirements.
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Since 2024, TELUS Digital has been successfully using Sumsub’s platform to support the secure ID verification and onboarding of its global AI community performing remote tasks. With this expanded partnership, these same capabilities are now available to TELUS Digital’s clients in industries where customer trust and compliance are critical factors, including banking, financial services and insurance, and telecom.
Global demand for digital identity tools is surging, driven by rising instances of fraud, regulatory pressures, and the rising need for secure, scalable onboarding, according to a 2025 Everest Group report.
“As fraud becomes more sophisticated, our clients need seamless, secure, and compliant ways to onboard customers and employees, and verify identities at scale,” said Monty Hamilton, Chief Product and Marketing Officer, TELUS Digital. “ Recent global research we commissioned shows that in 2025, the majority of large enterprise CX decision-makers are prioritizing and investing in ID verification and fraud detection capabilities, underscoring how critical these capabilities have become. This partnership with Sumsub reflects our broader approach of fusing expert human talent with advanced, AI-powered technologies to empower our clients to address increasingly complex and frequent digital attacks and threats, helping them stay focused on serving their customers with confidence.”
ID verification and fraud prevention may help drive operational savings and financial gains
TELUS Digital clients can now benefit from the company’s full suite of ID verification and fraud prevention tools, which can be strategic drivers of both cost efficiency and revenue expansion, including:
Responding to the rise of fraud
Industry-wide fraud is rising, and technology is making it easier to deploy and harder to detect. Last year, 67% of firms reported a fraud increase, and businesses lost an average of about $300,000 per fraud event, according to Sumsub's Identity Fraud Report 2024. This uptick is being driven by AI-powered scams like deepfakes, synthetic identities, and advanced social engineering tactics that are harder to detect using traditional tools.
At the same time, companies are under mounting pressure to catch fraud early, or absorb the financial losses. In the UK, mandatory reimbursement rules for authorized push payment (APP) fraud, where customers are tricked into sending money to scammers, came into effect in October 2024. Similar regulations are advancing in the EU under the Payment Services Regulation, and in the U.S. through the Protecting Consumers from Payment Scams Act.
“Across industries, organizations are facing growing expectations to strengthen compliance, reduce fraud risks, and onboard customers quickly without adding operational complexity,” said Andrew Sever, co-founder and CEO of Sumsub. “Through our expanded partnership with TELUS Digital, we’re making it easier for clients to meet those demands with flexible, integrated tools that support secure onboarding, real-time verification, and early fraud detection, without disrupting the customer experience.”
TELUS Digital partners with innovative brands to manage risk, reputation, security and safety. With more than 78,000 global team members and an established ecosystem of technology partners, we apply a fusion of human expertise and advanced technologies to safeguard trust. Our Trust & Safety solutions include, but are not limited to: fraud detection, Know Your Customer (KYC), Know Your Business (KYB), anti-money laundering (AML), content moderation, ID verification and access management, and a full suite of digital security services.
To learn more about our solutions and suite of ID verification and fraud prevention solutions we are offering through our expanded partnership with Sumsub, visit: telusdigital.com/solutions/trust-safety-security/financial-crime-and-compliance
Read TELUS Digital's report, Safety in numbers, for global insights on 2025 trends in trust and safety, including ID verification and fraud prevention.
About TELUS Digital
TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX™ is TELUS Digital’s proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions.
Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com.
TELUS Digital and Sumsub expand partnership to deliver secure, scalable fraud prevention solutions.
BENGALURU, India (AP) — Across India, battery recycling faces a mixture of challenges and opportunity as it plays an important role in the country's shift to clean power.
A fledgling system has taken off in the past decade for recovering materials from the batteries used in electric vehicles, smartphones and other consumer electronics. The valuable minerals these companies recover — such as lithium, cobalt and nickel — are then reused in India’s growing fleet of electric vehicles and solar power installations. Recycling and repurposing batteries is a key to reducing dependence on imports for hard-to-obtain metals.
“More than 40% of the country's copper and aluminum needs are met by recycling scrap and we want to aspire for the same when it comes to lithium, cobalt and nickel,” said Rajat Verma, founder and CEO of Lohum Cleantech, a 7-year-old battery manufacturing and recycling company based in Noida near India's capital New Delhi.
A formalized system can potentially create 100,000 green jobs and meet nearly 40% of the country’s demand for key minerals, according to a November study by the renewable energy think tank RMI. The report found that an industry around recycling and reusing batteries could be worth $9 billion as India's battery demand skyrockets, mostly due to EVs.
“What’s exciting about these materials is it’s not like plastics. You can recycle them for perpetuity and they can still have material strength and the quality you need once you refine them,” said Marie McNamara, a manager with RMI’s India program who was one of the authors of the report.
But the system faces challenges. India currently has 60,000 tons of battery recycling capacity, but not all of it is used because supply chains are still being developed to supply the recovered materials to factories. One reason for this is that most of India's waste recycling is done by informal workers — estimated to be as many as four million, who deal with a variety of scrap materials beyond batteries and work without any formal contracts.
India is among the highest emitters of planet-heating gases as the world’s most populous nation provides power for billions of people. At the same time, its clean energy sector has grown rapidly, led by adoption of solar power and electric vehicles.
India's government passed battery waste management rules in 2022 that mandate environmentally safe disposal and management of battery waste. But given the largely informal nature of scrap recycling in India, experts and recycling companies said the rule has been poorly implemented so far. Recycling in an environmentally friendly way is another challenge.
The rules mandate producers meet specific collection and recycling targets for various battery types. The rules include heavy fines for violators. However, there are no specific outlets for discarded batteries and each company has to set up their own systems for recycling. Experts said a lack of a well-structured recycling industry makes it difficult for companies to implement the rule.
Jaideep Saraswat, an energy expert with New Delhi-based Vasudha Foundation, said India has moved “surprisingly fast from a policy perspective,” but the right battery recycling supply chain is still missing.
A typical electric car battery is about 1.5 meters (5 feet) long, weighs up to 400 kilograms (882 pounds) and is usually designed to last for at least 160,000 kilometers (99,400 miles) which is usually reached after 8 to 12 years of use. Up to 90% of an EV battery's contents can be extracted after use if recycled properly.
Recycling processes vary, but two common means are “shredding” battery modules into fine powder using machines or smelting them in industrial furnaces. The products of these processes are often then processed using acids or other chemicals to recover specific metals.
Alternatively, discarded batteries can be repurposed to store excess solar and wind energy for homes and small shops. Repurposing involves testing the battery for defects and cleaning its components before it is sold for reuse.
Toxic contaminants are at times dumped illegally by recyclers, which can cause environmental pollution, said Nishchay Chadha, CEO of U.S.-based ACE Green recycling, which has operations in India.
If not done properly, recycling lithium batteries can emit carbon monoxide and other hazardous gases. The recycling process also usually produces wastewater containing heavy metals that can contaminate soil and water if improperly disposed.
“We’ve not expanded much in India because we don’t see much appreciation for clean operations, whether it’s lead or lithium,” he said.
RMI’s McNamara urged India to set up training programs to help scrap workers transition to more formal jobs. She said the government at the federal and state level should also provide support to the businesses who can hire these workers.
“Formalization will really help drive safety and accountability, especially considering that batteries are both defined by their toxicity as well as their potential,” she said.
Globally, critical minerals such as lithium, nickel and cobalt are essential for products ranging from smartphones to electric cars. However, China controls much of the critical mineral supply chain through mining, refining and processing, according to the International Energy Agency.
India doesn’t yet have any operational mines for lithium and some other key minerals, and like most of the world is dependent on its Asian neighbor. Energy experts said that effectively recovering minerals from used products can meet an important need.
However, India should take baby steps first, said Chadha of ACE Green Recycling. Chadha said China takes recycling seriously because it's an important part of the supply chain, even though it’s often unprofitable by itself.
“They also actually lose money on recycling, but they look at it as part of the whole puzzle where recycling is a critical part and they’re looking at making money across the whole value chain,” he said.
Others in the battery sector are optimistic.
“If the momentum that is there in India today continues, in my opinion, we can probably create five multibillion dollar giants in this industry,” said Verma of Lohum Cleantech.
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FILE - An electric rickshaw delivery driver exits after parking the vehicle at logistics company City Link in Bengaluru, India, May 31, 2023. (AP Photo/Aijaz Rahi, File)
FILE - A battery production engineer at Nunam assembles a refurbished battery pack, made from used electric vehicle batteries, at their facility in Bengaluru, India, Oct. 8, 2024. (AP Photo/Aijaz Rahi, File)
