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TELUS Digital Expands Partnership with Sumsub to Deliver End-to-End Identity Verification and Fraud Prevention Solutions

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TELUS Digital Expands Partnership with Sumsub to Deliver End-to-End Identity Verification and Fraud Prevention Solutions
News

News

TELUS Digital Expands Partnership with Sumsub to Deliver End-to-End Identity Verification and Fraud Prevention Solutions

2025-05-07 18:44 Last Updated At:19:21

VANCOUVER, British Columbia--(BUSINESS WIRE)--May 7, 2025--

TELUS Digital Experience (TELUS Digital) (NYSE and TSX: TIXT), a leading global technology company specializing in digital customer experiences, today announced it has expanded its partnership with Sumsub, a full-cycle verification platform that secures the whole user journey. The partnership further enables TELUS Digital to deliver seamless, end-to-end trust and safety solutions to its clients to help keep their customers and companies safe while meeting global compliance requirements.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250507279989/en/

Since 2024, TELUS Digital has been successfully using Sumsub’s platform to support the secure ID verification and onboarding of its global AI community performing remote tasks. With this expanded partnership, these same capabilities are now available to TELUS Digital’s clients in industries where customer trust and compliance are critical factors, including banking, financial services and insurance, and telecom.

Global demand for digital identity tools is surging, driven by rising instances of fraud, regulatory pressures, and the rising need for secure, scalable onboarding, according to a 2025 Everest Group report.

“As fraud becomes more sophisticated, our clients need seamless, secure, and compliant ways to onboard customers and employees, and verify identities at scale,” said Monty Hamilton, Chief Product and Marketing Officer, TELUS Digital. “ Recent global research we commissioned shows that in 2025, the majority of large enterprise CX decision-makers are prioritizing and investing in ID verification and fraud detection capabilities, underscoring how critical these capabilities have become. This partnership with Sumsub reflects our broader approach of fusing expert human talent with advanced, AI-powered technologies to empower our clients to address increasingly complex and frequent digital attacks and threats, helping them stay focused on serving their customers with confidence.”

ID verification and fraud prevention may help drive operational savings and financial gains

TELUS Digital clients can now benefit from the company’s full suite of ID verification and fraud prevention tools, which can be strategic drivers of both cost efficiency and revenue expansion, including:

Responding to the rise of fraud

Industry-wide fraud is rising, and technology is making it easier to deploy and harder to detect. Last year, 67% of firms reported a fraud increase, and businesses lost an average of about $300,000 per fraud event, according to Sumsub's Identity Fraud Report 2024. This uptick is being driven by AI-powered scams like deepfakes, synthetic identities, and advanced social engineering tactics that are harder to detect using traditional tools.

At the same time, companies are under mounting pressure to catch fraud early, or absorb the financial losses. In the UK, mandatory reimbursement rules for authorized push payment (APP) fraud, where customers are tricked into sending money to scammers, came into effect in October 2024. Similar regulations are advancing in the EU under the Payment Services Regulation, and in the U.S. through the Protecting Consumers from Payment Scams Act.

“Across industries, organizations are facing growing expectations to strengthen compliance, reduce fraud risks, and onboard customers quickly without adding operational complexity,” said Andrew Sever, co-founder and CEO of Sumsub. “Through our expanded partnership with TELUS Digital, we’re making it easier for clients to meet those demands with flexible, integrated tools that support secure onboarding, real-time verification, and early fraud detection, without disrupting the customer experience.”

TELUS Digital partners with innovative brands to manage risk, reputation, security and safety. With more than 78,000 global team members and an established ecosystem of technology partners, we apply a fusion of human expertise and advanced technologies to safeguard trust. Our Trust & Safety solutions include, but are not limited to: fraud detection, Know Your Customer (KYC), Know Your Business (KYB), anti-money laundering (AML), content moderation, ID verification and access management, and a full suite of digital security services.

To learn more about our solutions and suite of ID verification and fraud prevention solutions we are offering through our expanded partnership with Sumsub, visit: telusdigital.com/solutions/trust-safety-security/financial-crime-and-compliance

Read TELUS Digital's report, Safety in numbers, for global insights on 2025 trends in trust and safety, including ID verification and fraud prevention.

About TELUS Digital

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that deliver value for our clients. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include customer experience management, digital solutions, such as cloud solutions, AI-fueled automation, front-end digital design and consulting services, AI & data solutions, including computer vision, and trust, safety and security services. Fuel iX™ is TELUS Digital’s proprietary platform and suite of products for clients to manage, monitor, and maintain generative AI across the enterprise, offering both standardized AI capabilities and custom application development tools for creating tailored enterprise solutions.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to serve customers and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-Loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com.

TELUS Digital and Sumsub expand partnership to deliver secure, scalable fraud prevention solutions.

TELUS Digital and Sumsub expand partnership to deliver secure, scalable fraud prevention solutions.

WASHINGTON (AP) — America’s employers delivered a surprising 115,000 new jobs last month despite an economic shock from the Iran war.

Hiring beat the 65,000 jobs forecasters had expected, though it decelerated from the 185,000 jobs created in March. The unemployment rate remained at a low 4.3%, the Labor Department reported Friday.

The Iran war has caused the biggest disruption of global oil supplies in history and sent average U.S. gasoline prices surging past $4.50 a gallon this week. But the conflict hasn’t done much damage to the American job market so far. And the import taxes — tariffs — that President Donald Trump imposed last year haven't turned out to be as high and as damaging as originally feared.

“The labor market is not booming, but it is proving harder to break than many feared,’’ said Olu Sonola, head of U.S. economics at Fitch Ratings.

Healthcare added 37,000 jobs last month and transportation and warehousing companies 30,000. However, manufacturers cut 2,000 jobs in April and have shed 66,000 jobs over the past year despite Trump’s protectionist policies aimed at creating factory jobs.

“Businesses to some extent are viewing the conflict in Iran as temporary,'' said Gus Faucher, chief economist at the financial firm PNC. ”We continue to see solid growth in consumer spending. And we’re seeing strong business investment, particularly around tech and AI. The economy continues to expand. We’ve weathered some shocks. The worst of the tariff impact is likely over.''

Still, Faucher cautioned that "the longer conflict in Iran lasts, the higher energy prices go, the longer they stay elevated the greater the drag on the economy.''

Labor Department revisions shaved 16,000 jobs from February and March payrolls.

Average hourly earnings rose 0.2% from March and 3.6% from April 2025, consistent with the Federal Reserve’s 2% inflation target.

The number of people in the U.S. labor force dropped last month, and the share of those working or looking for work — the so-called labor force participation rate — dropped to 61.8%, lowest since October 2021.

Baby Boomer retirements and Trump’s immigration crackdown mean that fewer people are competing for work and that the economy doesn’t need to generate as many jobs as it used to.

Matthew Martin of Oxford Economics says the so-called break-even point — the number of new jobs required each month to keep the unemployment rate from rising — is now near zero.

After the U.S. and Israel launched their attacks Feb. 28, Iran shut down the Strait of Hormuz, through which about a fifth of the world’s oil and liquefied natural gas passes. The disruption has caused a painful increase in the price of energy and led many economists to downgrade their estimates for global and U.S. economic growth.

Payroll processor ADP reported Wednesday that private employers added a solid 109,000 jobs in April. The ADP figure isn't a reliable guide to what the Labor Department will report Friday – but the pace of hiring it showed was the fastest since January 2025. And on Tuesday the Labor Department reported that a measure of gross hiring – before subtracting those who left or lost their jobs – was stronger in March than it had been in more than two years.

The economy is getting a boost from big tax refund checks this spring, arising from Trump’s tax cut legislation last year; the refunds allow consumers to spend more freely, giving companies an incentive to add workers in response to rising sales.

The job market is showing intermittent signs of recovery after a bleak 2025. Employers last year created just 9,700 jobs a month, fewest outside a recession year since 2002. High interest rates and uncertainty over Trump’s economic policies held back hiring.

There's been progress this year, but it's been uneven — strong growth (160,000 new jobs) in January, March (185,000) and April's 115,000 and one bad month (employers cut 156,000 jobs in February).

U.S. hiring, though, has been dominated by one industry: Healthcare companies, catering to an aging American population, have added 456,000 jobs over the past year; other employers have combined to cut 205,000 over the 12 months that ended in April.

Still, Heather Long, chief economist at Navy Federal Credit Union, noted that last month's job gains extended beyond healthcare. Retailers, for example, added 22,000 jobs and construction companies 9,000.

“America’s hiring recession appears to be over,'' she wrote. "Average job gains in 2025 were an anemic 10,000 a month. So far in 2026, the average is 76,000. The bad news is inflation is eating up wage gains again. Wages grew at 3.6%. That certainly won’t be enough at a time when inflation is expected to hit 4%. Americans still have jobs, but they are financially squeezed by surging gas prices and transportation costs.”

The jobs data will likely keep the Fed on the sidelines, as it holds its key rate unchanged while evaluating the economic impact of the Iran war. Fed officials are increasingly focused on inflation, which has risen quickly since the war, driven higher by spikes in gasoline prices.

Inflation jumped to 3.3% in March, a two-year high and far above the Fed’s target. The Fed typically keeps its rate unchanged -- or even raises it -- to combat inflation, while it cuts rates to spur more growth and hiring. Early this year many Fed policymakers were worried the job market was stalling and leaned toward rate cuts. But in more recent months hiring has stabilized, undermining the case for cuts.

The strong hiring data lands as U.S. corporations post solid quarterly performances to start the year.

Friday's jobs report, PNC's Faucher said, “actually makes it less likely that we see a rate cut anytime soon because the Fed can say: ‘The job market is solid. Let’s get inflation back down to 2%. This is not the time to cut rates.’ ’’

AP Economics Writer Christopher Rugaber contributed to this story.

FILE - Hiring sign for sales professionals is displayed at a store, in Vernon Hills, Ill., Wednesday, April 15, 2026. (AP Photo/Nam Y. Huh, file)

FILE - Hiring sign for sales professionals is displayed at a store, in Vernon Hills, Ill., Wednesday, April 15, 2026. (AP Photo/Nam Y. Huh, file)

FILE - The per-gallon price is displayed elecronically over the grades of gasoline available at a Buc-ee's convenience stop Thursday, May 7, 2026, in Johnstown, Colo. (AP Photo/David Zalubowski, file)

FILE - The per-gallon price is displayed elecronically over the grades of gasoline available at a Buc-ee's convenience stop Thursday, May 7, 2026, in Johnstown, Colo. (AP Photo/David Zalubowski, file)

FILE - A job seeker waits to talk to a recruiter at a job fair Aug. 28, 2025, in Sunrise, Fla. (AP Photo/Marta Lavandier, File)

FILE - A job seeker waits to talk to a recruiter at a job fair Aug. 28, 2025, in Sunrise, Fla. (AP Photo/Marta Lavandier, File)

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