TORONTO--(BUSINESS WIRE)--May 8, 2025--
New research released today by the Canadian Marketing Association (CMA) shows that Canadians' views of online experiences are evolving, with a growing expectation for relevant advertising and offers.
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A strong majority (87%, up from 83% in 2023) are at least somewhat bothered when an organization sends them irrelevant information. Consumer Expectations for Privacy and Relevance in a Data-Driven World
As Privacy Awareness Week shines a spotlight on data protection, the CMA report, Consumer Expectations for Privacy and Relevance in a Data-Driven World, reveals that Canadians are increasingly comfortable with organizations using their personal information to improve customer experiences, provided proper safeguards are in place. This shift highlights the evolving relationship between consumers and businesses as consumers increasingly appreciate and expect to receive the benefits of data-driven marketing.
Key findings from the report include:
"This research highlights the importance of achieving two key objectives: protecting consumer privacy and enabling digital innovation to meet consumers’ needs and expectations while ensuring Canadian businesses can compete," said Alison Simpson, president and CEO of the CMA. "It is clear that consumers value and increasingly expect relevance and are willing to share information when they understand the benefits and trust that their data will be protected."
The report also sheds light on the potential consequences for organizations that fail to meet consumer expectations:
"These findings underscore why the vast majority of businesses go to great efforts to protect their customers' data," Simpson added. "Organizations recognize that maintaining consumer trust through robust data protection and delivering relevant, personalized experiences is crucial in today's digital marketplace."
The CMA has long championed responsible data practices and consumer protection, providing guidance to professional marketers and engaging with policymakers to ensure a regulatory environment that protects consumer privacy while fostering innovation and competitiveness.
The CMA report is based on a survey of 1,531 Canadian adults conducted by Sago, a global research and data firm, in November 2024.
For more information or to access the full report, please visit https://thecma.ca/resources/research.
About the Canadian Marketing Association
The CMA is the voice of marketing in Canada and our purpose is to champion marketing’s powerful impact. We are the catalyst to help Canada’s marketers thrive today, while building the marketing mindset and environment of tomorrow.
We provide opportunities for our members from coast to coast to develop professionally, to contribute to marketing thought leadership, to build strong networks, and to strengthen the regulatory climate for business success. Our Chartered Marketer (CM) designation signifies that recipients are highly qualified and up to date with best practices, as reflected in the Canadian Marketing Code of Ethics and Standards. We represent virtually all of Canada's major business sectors, and all marketing disciplines, channels and technologies. Our Consumer Centre helps Canadians better understand their rights and obligations. For more information, visit thecma.ca.
The number of people who say they lose trust when the business/organization sends information about products and services that don’t interest them is growing. Consumer Expectations for Privacy and Relevance in a Data-Driven World
Almost half (47%) of Canadians agree that, with all the technology available today, it is unacceptable for an organization to send them ads that aren’t relevant to them. Consumer Expectations for Privacy and Relevance in a Data-Driven World
