Planon's Energy & Sustainability Management solutions empower businesses to seamlessly integrate data, reduce energy consumption, and automate energy-saving strategies while meeting rigorous global sustainability regulations.
SAN ANTONIO, May 20, 2025 /PRNewswire/ -- Frost & Sullivan recently researched the IoT-driven building energy management industry and, based on its findings, recognizes Planon with the Global Customer Value Leadership Award. Planon is a pioneer of integrated building management solutions, offering a sophisticated, open, and interoperable platform that enhances smart buildings' efficiency, sustainability, and operational performance.
Planon provides a fully unified system that consolidates real estate, facility operations, and energy management into a single, data-driven interface, enabling organizations to optimize building performance and achieve sustainability goals. The company's innovative approach integrates energy management, real estate operations, and sustainability efforts, allowing organizations to make data-driven decisions that significantly reduce operational costs.
The company's commitment to innovation and customer-centricity has made it a trusted partner for over 3,250 organizations worldwide, including leaders in real estate, corporate workplaces, universities, and facility service providers. Moreover, Planon's robust financial growth and strong customer retention showcase the tremendous success of its customer-first approach and highly sophisticated technology solutions.
"Planon's open, interoperable platform sets it apart from competitors by seamlessly connecting with ERP systems, IoT sensors, BMS, corporate reporting tools, financial management systems, and third-party sustainability frameworks. Unlike traditional point solutions that require multiple software tools and costly integrations, Planon offers a fully unified system that consolidates real estate, facility operations, and energy management into a single, data-driven interface," said Anirudh Bhaskaran, industry principal for energy and environment at Frost & Sullivan.
As businesses face increasing pressure to meet sustainability and efficiency goals, Planon positions itself as a major player in the industry by delivering exceptional value and supporting customers on their digital transformation journeys. This ongoing attention to the customer experience creates strong partnerships that enable businesses to quickly maximize their investments and strengthen their operations.
The company's effective feedback loops, proactive customer support, and continuous service optimization enable Planon to stay ahead of market trends and consistently exceed client expectations. As a result, the company's unparalleled customer service and personalized assistance have solidified its reputation as a trusted partner in the IoT-driven building energy management industry and fostered a loyal customer base.
"By placing customer experience, feedback, and continuous improvement at the center of its strategy, Planon has successfully enhanced its brand reputation, increased customer loyalty, and driven strong financial performance. The company's unwavering commitment to delivering exceptional value, optimizing service quality, and fostering long-term customer relationships has played a pivotal role in its sustained growth, profitability, and leadership in the IoT-driven building energy management industry," noted Bhaskaran.
Each year, Frost & Sullivan presents this award to the company that demonstrates excellence in implementing strategies that proactively create value for its customers, focusing on improving the return on the investment that customers make in its services or products. The award recognizes Planon's unique focus on augmenting its customers' value, beyond simply good customer service, leading to improved customer retention and customer base expansion.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
About Frost & Sullivan
For six decades, Frost & Sullivan has been world-renowned for its role in helping investors, corporate leaders, and governments navigate economic changes and identify disruptive technologies, megatrends, new business models, and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.
Contact:
Tarini Singh
E: Tarini.Singh@frost.com
About Planon
Planon is the leading global provider of Smart Sustainable Building Management software that connects buildings, people and processes. By eliminating data silos and aligning solutions into one shared information platform, Planon provides all building stakeholders with actionable and meaningful insights. Independent market research and consulting firms have consistently rated Planon as a global leader in the market. Planon has implemented its comprehensive solutions for more than 3,250 clients, supported by offices and partners around the world.
Contact:
Fabienne Douven
E: Fabienne.Douven@planonsoftware.com
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Planon Recognized with Frost & Sullivan's 2025 Global Customer Value Leadership Award for Transforming Smart Building Operations with Its Sustainable Building Energy Management Solutions
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Hotels Deploying Advanced Localization Strategies Report Improved Guest Satisfaction and Incremental Bookings
SINGAPORE, Dec. 23, 2025 /PRNewswire/ -- Digital travel platform Agoda has published findings on how localization is transforming Asia's tourism landscape, reporting that hotels are tailoring marketing, booking, payment, and service touchpoints to meet the cultural and language expectations of international travelers. The "Tailored to Win: How Hotels are using Localization to Capture Asia's Tourism Boom" report highlights that around a third of hotels in Asia have reached the stage of "integrated tailoring" where localization is embedded across marketing, booking, and on-site experiences, with 5-star hotels making the lead in adopting integrated tailoring strategies.
Agoda's report demonstrate that localization delivers measurable, quantitative gains for hotels, with the strongest impact seen at more advanced stages of adoption. While properties that have begun tailoring their offerings report notable improvements, the benefits become even more pronounced as hotels implement deeper, integrated localization strategies. At these advanced stages, 99% of hotels report improved guest satisfaction, 95% see an increase in repeat bookings, and 91% find that guests are willing to pay more per room, compared to 80% at the early stage. Hotels embracing advanced localization report not only achieving greater revenue per available room (RevPAR) but also enjoying enhanced pricing power and guest loyalty.
Localization strategies are not one-size-fits-all, with preferences and behaviours varying significantly across source markets. Hoteliers should focus on tailoring experiences to these unique market needs to unlock measurable growth and drive stronger results. With this goal in mind, hotels are embracing tailored integration across several key areas to better serve their guests.
In marketing and outreach, properties are leveraging culture-specific content and adapting their materials to reflect local trends. Notably, around 60% of hotels targeting markets such as Singapore, Japan, South Korea and more as top source markets utilize local media channels and popular digital platforms to reach guests more effectively. In addition, approximately six in ten properties present booking details and prices in the guest's preferred language and currency for their top markets, often supported by online translation tools. A similar proportion offer online payment options in local currency, enhancing convenience and trust for international travelers.
"Localization isn't just a trend. It's a strategic imperative for hoteliers looking to thrive in Asia's dynamic tourism market." said Andrew Smith, Senior Vice President of Supply at Agoda. "To truly deliver measurable business results, hotels must approach tailoring strategies holistically, viewing language, payment systems, design and marketing as interconnected elements of the entire guest's journey. It demands a shift in mindset from standardization to segmentation, and from mass communication to genuine cultural resonance."
Asia has rapidly become the world's fastest-growing travel hub, now accounting for nearly 28% of global international arrivals, up from just 9% in 2022, according to the International Air Transport Associatio. With Asians projected to drive half of all global air passenger growth over the next 15 years, and the region's middle class expanding at an unprecedented rate, the opportunities and challenges for the hospitality sector are profound. In this dynamic environment, understanding and responding to the evolving expectations of travellers is more critical than ever. By analyzing the latest market trends and guest behaviors, Agoda calls on hoteliers and accommodation partners identify how tailored, localized strategies can unlock growth, enhance guest satisfaction, and secure long-term competitiveness in Asia's vibrant tourism landscape.
Download the full report here, "Tailored to Win: How Hotels are Using Localization to Capture Asia's Tourism Boom."
Hotels Deploying Advanced Localization Strategies Report Improved Guest Satisfaction and Incremental Bookings
SINGAPORE, Dec. 23, 2025 /PRNewswire/ -- Digital travel platform Agoda has published findings on how localization is transforming Asia's tourism landscape, reporting that hotels are tailoring marketing, booking, payment, and service touchpoints to meet the cultural and language expectations of international travelers. The "Tailored to Win: How Hotels are using Localization to Capture Asia's Tourism Boom" report highlights that around a third of hotels in Asia have reached the stage of "integrated tailoring" where localization is embedded across marketing, booking, and on-site experiences, with 5-star hotels making the lead in adopting integrated tailoring strategies.
Agoda's report demonstrate that localization delivers measurable, quantitative gains for hotels, with the strongest impact seen at more advanced stages of adoption. While properties that have begun tailoring their offerings report notable improvements, the benefits become even more pronounced as hotels implement deeper, integrated localization strategies. At these advanced stages, 99% of hotels report improved guest satisfaction, 95% see an increase in repeat bookings, and 91% find that guests are willing to pay more per room, compared to 80% at the early stage. Hotels embracing advanced localization report not only achieving greater revenue per available room (RevPAR) but also enjoying enhanced pricing power and guest loyalty.
Localization strategies are not one-size-fits-all, with preferences and behaviours varying significantly across source markets. Hoteliers should focus on tailoring experiences to these unique market needs to unlock measurable growth and drive stronger results. With this goal in mind, hotels are embracing tailored integration across several key areas to better serve their guests.
In marketing and outreach, properties are leveraging culture-specific content and adapting their materials to reflect local trends. Notably, around 60% of hotels targeting markets such as Singapore, Japan, South Korea and more as top source markets utilize local media channels and popular digital platforms to reach guests more effectively. In addition, approximately six in ten properties present booking details and prices in the guest's preferred language and currency for their top markets, often supported by online translation tools. A similar proportion offer online payment options in local currency, enhancing convenience and trust for international travelers.
"Localization isn't just a trend. It's a strategic imperative for hoteliers looking to thrive in Asia's dynamic tourism market." said Andrew Smith, Senior Vice President of Supply at Agoda. "To truly deliver measurable business results, hotels must approach tailoring strategies holistically, viewing language, payment systems, design and marketing as interconnected elements of the entire guest's journey. It demands a shift in mindset from standardization to segmentation, and from mass communication to genuine cultural resonance."
Asia has rapidly become the world's fastest-growing travel hub, now accounting for nearly 28% of global international arrivals, up from just 9% in 2022, according to the International Air Transport Associatio. With Asians projected to drive half of all global air passenger growth over the next 15 years, and the region's middle class expanding at an unprecedented rate, the opportunities and challenges for the hospitality sector are profound. In this dynamic environment, understanding and responding to the evolving expectations of travellers is more critical than ever. By analyzing the latest market trends and guest behaviors, Agoda calls on hoteliers and accommodation partners identify how tailored, localized strategies can unlock growth, enhance guest satisfaction, and secure long-term competitiveness in Asia's vibrant tourism landscape.
Download the full report here, "Tailored to Win: How Hotels are Using Localization to Capture Asia's Tourism Boom."
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Agoda Insights Reveal Business Impact of Localization Across Asia's Rapidly Growing Tourism Sector
