HANOI, Vietnam--(BUSINESS WIRE)--May 23, 2025--
Vietnam Airlines has signed a Memorandum of Understanding (MOU) with global technology corporation FPT to strengthen comprehensive strategic cooperation. The partnership aims to accelerate end-to-end digital transformation, enhance operational capabilities, and improve customer experience.
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Under the agreement, Vietnam Airlines and FPT will collaborate to co-design and implement a broad spectrum of advanced technology solutions, including Generative AI, Cloud Computing, Big Data, Blockchain, IoT, and enterprise-grade digital platforms, all tailored to enhance operations and redefine the passenger journey across all touchpoints.
As the national flag carrier launches a next-generation e-commerce platform project, a strategic first step in its comprehensive digitalization journey, the new system is expected to deliver a more personalized and smarter customer experience, while expanding its service ecosystem and driving ancillary revenue growth.
The collaboration involves the implementation of AI solutions in customer engagement, content automation and personalization, the development of a Customer Data Platform (CDP), chatbots, voicebots, comprehensive CRM and ERP systems, internal self-service platforms, and mobile e-commerce applications. It also includes deploying flexible, scalable cloud infrastructure and data centers tailored to evolving business needs.
Both parties will co-invest in development initiatives, co-own intellectual property, and share revenue from new technology solutions for aviation operations, with the potential to scale across regional and global markets.
In addition to digital transformation initiatives, the partnership will enhance customer experience by integrating Vietnam Airlines' loyalty system with FPT’s ecosystem, allowing customers to redeem mileage points for products and services across FPT’s education and retail networks.
Mr. Dang Ngoc Hoa, Chairman of the Board of Directors of Vietnam Airlines, said: “Digital transformation is the key driver enabling Vietnam Airlines to strengthen its competitiveness and ascend to a leadership position in the region. Our strategic partnership with FPT, one of Vietnam’s most trusted and pioneering technology partners, will accelerate our comprehensive digitization, particularly in developing a modern, intelligent, and customer-centric e-commerce ecosystem. This partnership represents a decisive step toward achieving our vision of becoming the premier digital airline in the Asia-Pacific by 2030. It will also play a pivotal role in advancing Vietnam’s goals of Resolution No. 57, which positions science, technology, and innovation as the cornerstone of national development in the new era.”
Dr. Truong Gia Binh, FPT Founder and Chairman, said: “Vietnam is pursuing ambitious goals in this transformative era of national progress. The government has taken bold, decisive actions to drive the country’s and businesses' growth. With this partnership and the successes we have already achieved together, FPT and Vietnam Airlines will further accelerate innovation and technology adoption, in alignment with the objectives of the government’s Resolution No. 57. Leveraging extensive working experience with global aviation leaders, we are set to harness cutting-edge technologies, particularly AI, to comprehensively empower Vietnam Airlines’ digital transformation to become a leading digital airline in the region and globally.”
Echoing this sentiment, Mr. Vu Anh Tu, FPT Chief Technology Officer, further outlined five strategic initiatives to position Vietnam Airlines as the leading digital airline in the region. These focus on establishing an AI Innovation Lab, building a technology platform to deliver new, personalized customer experiences, modernizing cloud infrastructure, developing AI agents, and providing AI training for Vietnam Airlines’ employees.
FPT and Vietnam Airlines share a long-standing partnership rooted in digital innovation, dating back to the 1990s, with the first Strategic Partnership Agreement signed in 2013. Over more than three decades, FPT has been a trusted technology partner throughout all stages of Vietnam Airlines’ development, contributing significantly to the airline’s evolution in IT systems, telecommunications infrastructure, and passenger transportation. Notably, FPT has supported Vietnam Airlines in organizing internal Digital Transformation Days and successfully hosting the 2023 IATA World Safety and Operations Conference—the first event of its kind held in Vietnam.
Through this collaboration, Vietnam Airlines reaffirms its commitment to sustainable development driven by innovation, while actively advancing the implementation of Vietnam’s Resolution No. 57 on science, technology, and innovation, which are the key pillars of the country’s growth in the coming period.
FPT has established itself as a trusted technology partner in the global aviation landscape. The tech firm boasts an extensive network of partnerships with leading airlines across Europe, the U.S., and APAC, serving a portfolio of over 100 clients, including airlines, airports, cargo operators, and aircraft manufacturers. FPT is notably a strategic partner of aerospace leader Airbus and its Skywise platform and has recently joined forces with the European Union Aviation Safety Agency (EASA) to explore next-gen aviation technologies.
About Vietnam Airlines
Vietnam Airlines, a member of Skyteam Alliance, is the flag carrier of Vietnam, connecting the world’s most thriving destinations with nearly 100 routes to 22 domestic and 31 international destinations in 18 countries. The carrier is recognized as one of the region’s leading airlines thanks to its modern fleet and its commitment towards innovation, digitalization and development — earning it international acclaim as validated by numerous prestigious awards including Top 20 World’s Best Airline by Airline Ratings (2023), Global 5 Star Airline by APEX (2023); Skytrax’s 4 Star Airline for many years and numerous awards by the World Travel Awards.
About FPT
FPT Corporation (FPT) is a globally leading technology and IT services provider headquartered in Vietnam and operates in three core sectors: Technology, Telecommunications, and Education. Over more than three decades, FPT has consistently delivered impactful solutions to millions of individuals and tens of thousands of organizations worldwide. Committed to elevating Vietnam’s position on the global tech map and delivering world-class solutions for global enterprises, the Corporation focuses on five strategic areas: Artificial Intelligence, Automotive, Semiconductor, Digital Transformation, and Green Transformation. In 2024, FPT reported a total revenue of USD 2.47 billion and a workforce of over 54,000 employees across its core businesses. For more information about FPT's global IT services, please visit https://fptsoftware.com/.
The Memorandum of Understanding signing ceremony took place in Hanoi, Vietnam
U.S. President Donald Trump says Iran has proposed negotiations after his threat to strike the Islamic Republic as an ongoing crackdown on demonstrators has led to hundreds of deaths.
Trump said late Sunday that his administration was in talks to set up a meeting with Tehran, but cautioned that he may have to act first as reports mount of increasing deaths and the government continues to arrest protesters.
“The meeting is being set up, but we may have to act because of what’s happening before the meeting. But a meeting is being set up. Iran called, they want to negotiate,” Trump told reporters on Air Force One on Sunday night.
Iran did not acknowledge Trump’s comments immediately. It has previously warned the U.S. military and Israel would be “legitimate targets” if America uses force to protect demonstrators.
The U.S.-based Human Rights Activists News Agency, which has accurately reported on past unrest in Iran, gave the death toll. It relies on supporters in Iran cross checking information. It said at least 544 people have been killed so far, including 496 protesters and 48 people from the security forces. It said more than 10,600 people also have been detained over the two weeks of protests.
With the internet down in Iran and phone lines cut off, gauging the demonstrations from abroad has grown more difficult. Iran’s government has not offered overall casualty figures.
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A witness told the AP that the streets of Tehran empty at the sunset call to prayers each night.
Part of that stems from the fear of getting caught in the crackdown. Police sent the public a text message that warned: “Given the presence of terrorist groups and armed individuals in some gatherings last night and their plans to cause death, and the firm decision to not tolerate any appeasement and to deal decisively with the rioters, families are strongly advised to take care of their youth and teenagers.”
Another text, addressed “Dear parents,” which claimed to come from the intelligence arm of the paramilitary Revolutionary Guard, also directly warned people not to take part in demonstrations.
The witness spoke to the AP on condition of anonymity due to the ongoing crackdown.
—- By Jon Gambrell in Dubai, United Arab Emirates
Iran drew tens of thousands of pro-government demonstrators to the streets Monday in a show of power after nationwide protests challenging the country’s theocracy.
Iranian state television showed images of demonstrators thronging Tehran toward Enghelab Square in the capital.
It called the demonstration an “Iranian uprising against American-Zionist terrorism,” without addressing the underlying anger in the country over the nation’s ailing economy. That sparked the protests over two weeks ago.
State television aired images of such demonstrations around the country, trying to signal it had overcome the protests, as claimed by Iranian Foreign Minister Abbas Araghchi earlier in the day.
China says it opposes the use of force in international relations and expressed hope the Iranian government and people are “able to overcome the current difficulties and maintain national stability.”
Chinese Foreign Ministry spokesperson Mao Ning said Monday that Beijing “always opposes interference in other countries’ internal affairs, maintains that the sovereignty and security of all countries should be fully protected under international law, and opposes the use or threat of use of force in international relations.”
German Chancellor Friedrich Merz condemned “in the strongest terms the violence that the leadership in Iran is directing against its own people.”
He said it was a sign of weakness rather than strength, adding that “this violence must end.”
Merz said during a visit to India that the demonstrators deserve “the greatest respect” for the courage with which “they are resisting the disproportional, brutal violence of Iranian security forces.”
He said: “I call on the Iranian leadership to protect its population rather than threatening it.”
Iran’s Foreign Ministry spokesman on Monday suggested that a channel remained open with the United States.
Esmail Baghaei made the comment during a news conference in Tehran.
“It is open and whenever needed, through that channel, the necessary messages are exchanged,” he said.
However, Baghaei said such talks needed to be “based on the acceptance of mutual interests and concerns, not a negotiation that is one-sided, unilateral and based on dictation.”
The semiofficial Fars news agency in Iran, which is close to the paramilitary Revolutionary Guard, on Monday began calling out Iranian celebrities and leaders on social media who have expressed support for the protests over the past two weeks, especially before the internet was shut down.
The threat comes as writers and other cultural leaders were targeted even before protests. The news agency highlighted specific celebrities who posted in solidarity with the protesters and scolded them for not condemning vandalism and destruction to public property or the deaths of security forces killed during clashes. The news agency accused those celebrities and leaders of inciting riots by expressing their support.
Canada said it “stands with the brave people of Iran” in a statement on social media that strongly condemned the killing of protesters during widespread protests that have rocked the country over the past two weeks.
“The Iranian regime must halt its horrific repression and intimidation and respect the human rights of its citizens,” Canada’s government said on Monday.
Iran’s foreign minister claimed Monday that “the situation has come under total control” after a bloody crackdown on nationwide protests in the country.
Abbas Araghchi offered no evidence for his claim.
Araghchi spoke to foreign diplomats in Tehran. The Qatar-funded Al Jazeera satellite news network, which has been allowed to work despite the internet being cut off in the country, carried his remarks.
Iran’s foreign minister alleged Monday that nationwide protests in his nation “turned violent and bloody to give an excuse” for U.S. President Donald Trump to intervene.
Abbas Araghchi offered no evidence for his claim, which comes after over 500 have been reported killed by activists -- the vast majority coming from demonstrators.
Araghchi spoke to foreign diplomats in Tehran. The Qatar-funded Al Jazeera satellite news network, which has been allowed to work despite the internet being cut off in the country, carried his remarks.
Iran has summoned the British ambassador over protesters twice taking down the Iranian flag at their embassy in London.
Iranian state television also said Monday that it complained about “certain terrorist organization that, under the guise of media, spread lies and promote violence and terrorism.” The United Kingdom is home to offices of the BBC’s Persian service and Iran International, both which long have been targeted by Iran.
A huge crowd of demonstrators, some waving the flag of Iran, gathered Sunday afternoon along Veteran Avenue in LA’s Westwood neighborhood to protest against the Iranian government. Police eventually issued a dispersal order, and by early evening only about a hundred protesters were still in the area, ABC7 reported.
Los Angeles is home to the largest Iranian community outside of Iran.
Los Angeles police responded Sunday after somebody drove a U-Haul box truck down a street crowded with the the demonstrators, causing protesters to scramble out of the way and then run after the speeding vehicle to try to attack the driver. A police statement said one person was hit by the truck but nobody was seriously hurt.
The driver, a man who was not identified, was detained “pending further investigation,” police said in a statement Sunday evening.
Shiite Muslims hold placards and chant slogans during a protest against the U.S. and show solidarity with Iran in Lahore, Pakistan, Sunday, Jan. 11, 2026. (AP Photo/K.M. Chaudary)
Activists carrying a photograph of Reza Pahlavi take part in a rally supporting protesters in Iran at Lafayette Park, across from the White House, in Washington, Sunday, Jan. 11, 2026. (AP Photo/Jose Luis Magana)
Activists take part in a rally supporting protesters in Iran at Lafayette Park, across from the White House in Washington, Sunday, Jan. 11, 2026. (AP Photo/Jose Luis Magana)
Protesters burn the Iranian national flag during a rally in support of the nationwide mass demonstrations in Iran against the government in Paris, Sunday, Jan. 11, 2026. (AP Photo/Michel Euler)
