NEW YORK (AP) — Victoria's Secret has taken down its U.S. website and says some in-store services will also be unavailable as it addresses a “security incident."
A message to customers remained in place of the popular lingerie brand's normal shopping site Thursday, stating that it had halted these operations “as a precaution.”
“Our team is working around the clock to fully restore operations," the message read.
Ohio-based Victoria's Secret did not provide many details about the “security incident," or directly confirm whether it was a cyber or ransomware attack. When asked for further information Thursday, a spokesperson just said that the company “immediately enacted our response protocols” and has engaged with third-party experts.
Victoria's Secret also didn't specify when it first identified the issue and began pulling back services. Most media reports of the retailer's website going dark emerged Wednesday — when the company also shared an update on social media — but some frustrated customers online said they began experiencing issues earlier in the week, as far back as Monday.
The company doesn't have an estimate for when its site will be back up, an FAQ on the Victoria's Secret corporate site notes. The company added that it is trying to fulfill orders placed before Monday and that it would be extending return windows and some direct mail coupon offers for impacted customers in the U.S.
Victoria’s Secret says its stores, as well as its PINK brand locations, remain open for customers. But some in-store services, such as returning online orders in person, were unavailable as of Wednesday night — and as were its online customer care services, per the company's FAQ.
It was not immediately clear if any in-store services in Victoria's Secret locations outside the U.S. were also impacted. But the company's U.K. site appeared uninterrupted Thursday.
Bloomberg News reported that Victoria's Secret also stopped some of its office operations and that some employees were locked out of their company email accounts on Wednesday, citing an anonymous source familiar with the matter.
Shares for Victoria’s Secret tumbled about 4% as of midday Thursday.
While not confirmed by the company, the “security incident” impacting Victoria's Secret bears all the hallmarks of a cyberattack. And it arrives as more and more companies report breaches that disrupt operations and/or expose customer data, particuarly among retailers.
Last week, for example, Adidas announced that it had recently become aware of an “unauthorized external party” obtaining some consumer data — mostly consisting of contact information — through a third-party customer service provider. The German shoe and clothing company said it would be informing impacted customers and working with law enforcement.
And several British retailers — Marks & Spencer, Harrods and Co-op — have all shared that they've been targeted by cyberattacks over recent weeks. The cyberattack hitting M&S stopped it from processing online orders and left store shelves empty, with the company estimating that this will cost it 300 million pounds ($400 million).
Following any cybersecurity incident impacting a consumer-facing brand, experts warn that it's important for shoppers to be alert. Fraudsters might promise fake promotions through phishing emails, for example, or use sensitive information that may have been compromised.
The breadth of disruptions impacting Victoria's Secret this week are also "a reminder to businesses of how wide-reaching the fallout can be,” Tim Rawlins, senior adviser and director for security at consulting firm NCC Group, said in an emailed note Thursday.
“Halting operations, rather than rushing to bring them back online, is crucial to ensuring patches, recovery efforts, and strengthened cyber security are effective in the long run," he added.
FILE - Mannequins are shown at the Victoria's Secret store in New York on Sept. 6, 2023. (AP Photo/Anne D'Innocenzio, File)
MINNEAPOLIS (AP) — Federal agents carrying out immigration arrests in Minnesota's Twin Cities region already shaken by the fatal shooting of a woman rammed the door of one home Sunday and pushed their way inside, part of what the Department of Homeland Security has called its largest enforcement operation ever.
In a dramatic scene similar to those playing out across Minneapolis, agents captured a man in the home just minutes after pepper spraying protesters outside who had confronted the heavily armed federal agents. Along the residential street, protesters honked car horns, banged on drums and blew whistles in attempts to disrupt the operation.
Video of the clash taken by The Associated Press showed some agents pushing back protesters while a distraught woman later emerged from the house with a document that federal agents presented to arrest the man. Signed by an immigration officer, the document — unlike a warrant signed by a judge — does not authorize forced entry into a private residence. A warrant signed by an immigration officer only authorizes arrest in a public area.
Immigrant advocacy groups have conducted extensive “know-your-rights” campaigns urging people not to open their doors unless agents have a court order signed by a judge.
But within minutes of ramming the door in a neighborhood filled with single-family homes, the handcuffed man was led away.
More than 2,000 immigration arrests have been made in Minnesota since the enforcement operation began at the beginning of December, said Homeland Security spokesperson Tricia McLaughlin.
Homeland Security Secretary Kristi Noem told Fox News on Sunday that the administration would send additional federal agents to Minnesota to protect immigration officers and continue enforcement.
The Twin Cities — the latest target in President Donald Trump’s immigration enforcement campaign — is bracing for what is next after 37-year-old Renee Good was shot and killed by an immigration officer on Wednesday.
“We’re seeing a lot of immigration enforcement across Minneapolis and across the state, federal agents just swarming around our neighborhoods,” said Jason Chavez, a Minneapolis city councilmember. “They’ve definitely been out here.”
Chavez, the son of Mexican immigrants who represents an area with a growing immigrant population, said he is closely monitoring information from chat groups about where residents are seeing agents operating.
People holding whistles positioned themselves in freezing temperatures on street corners Sunday in the neighborhood where Good was killed, watching for any signs of federal agents.
More than 20,000 people have taken part in a variety of trainings to become “observers” of enforcement activities in Minnesota since the 2024 election, said Luis Argueta, a spokesperson for Unidos MN, a local human rights organization .
“It’s a role that people choose to take on voluntarily, because they choose to look out for their neighbors,” Argueta said.
The protests have been largely peaceful, but residents remained anxious. On Monday, Minneapolis public schools will start offering remote learning for the next month in response to concerns that children might feel unsafe venturing out while tensions remain high.
Many schools closed last week after Good’s shooting and the upheaval that followed.
While the enforcement activity continues, two of the state’s leading Democrats said that the investigation into Good's shooting death should not be overseen solely by the federal government.
Minneapolis Mayor Jacob Frey and U.S. Sen. Tina Smith said in separate interviews Sunday that state authorities should be included in the investigation because the federal government has already made clear what it believes happened.
“How can we trust the federal government to do an objective, unbiased investigation, without prejudice, when at the beginning of that investigation they have already announced exactly what they saw — what they think happened," Smith said on ABC’s "This Week."
The Trump administration has defended the officer who shot Good in her car, saying he was protecting himself and fellow agents and that Good had “weaponized” her vehicle.
Todd Lyons, acting director of U.S. Immigration and Customs Enforcement, defended the officer on Fox News Channel’s “The Sunday Briefing.”
"That law enforcement officer had milliseconds, if not short time to make a decision to save his life and his other fellow agents,” he said.
Lyons also said the administration’s enforcement operations in Minnesota wouldn't be needed “if local jurisdictions worked with us to turn over these criminally illegal aliens once they are already considered a public safety threat by the locals.”
The killing of Good by an ICE officer and the shooting of two people by federal agents in Portland, Oregon, led to dozens of protests in cities across the country over the weekend, including New York, Los Angeles, Washington D.C. and Oakland, California.
Contributing were Associated Press journalists Giovanna Dell’Orto in Minneapolis; Thomas Strong in Washington; Bill Barrow in Atlanta; Christopher Weber in Los Angeles; and John Seewer in Toledo, Ohio.
A woman gets into an altercation with a federal immigration officer as officers make an arrest Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/John Locher)
A federal immigration officer deploys pepper spray as officers make an arrest Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/John Locher)
A family member, center, reacts after federal immigration officers make an arrest Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/John Locher)
Bystanders are treated after being pepper sprayed as federal immigration officers make an arrest Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/John Locher)
A family member reacts after federal immigration officers make an arrest Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/John Locher)
Federal agents look on after detaining a person during a patrol in Minneapolis, Minn., Sunday, Jan. 11, 2026. (Christopher Katsarov/The Canadian Press via AP)
Bystanders react after a man was detained by Immigration and Customs Enforcement (ICE) agents during a traffic stop, Sunday, Jan. 11, 2026, in Robbinsdale, Minn. (AP Photo/John Locher)
People stand near a memorial at the site where Renee Good was fatally shot by an ICE agent, Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/Jen Golbeck)
A man looks out of a car window after being detained by Immigration and Customs Enforcement (ICE) agents during a traffic stop, Sunday, Jan. 11, 2026, in Robbinsdale, Minn. (AP Photo/John Locher)
Border Patrol agents detain a man, Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/Adam Gray)
People shout toward Border Patrol agents making an arrest, Sunday, Jan. 11, 2026, in Minneapolis. (AP Photo/Adam Gray)
Demonstrators protest outside the White House in Washington, Saturday, Jan. 10, 2026, against the Immigration and Customs Enforcement agent who fatally shot Renee Good in Minneapolis. (AP Photo/Jose Luis Magana)
Minneapolis Mayor Jacob Frey holds a news conference on Saturday, Jan. 10, 2026, in Minneapolis. (AP Photo/Jen Golbeck)
Protesters react as they visit a makeshift memorial during a rally for Renee Good, who was fatally shot by an ICE officer earlier in the week, Saturday, Jan. 10, 2026, in Minneapolis. (AP Photo/John Locher)
