OTTAWA, Ontario--(BUSINESS WIRE)--Jun 19, 2025--
Mitel, a global leader in business communications, today announced that Mitel CX has been selected as “Overall Customer Support Solution of the Year” in the 6 th annual RemoteTech Breakthrough Awards program conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20250619893652/en/
Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the back-office. The solution provides a hybrid approach capable of being deployed as a hosted solution, on-premise, or as Contact-Center-as-a-Service (CCaaS), no matter where employees are working.
Leveraging GenAI-powered virtual agents, Mitel CX can intelligently automate up to 90% of customer responses and deliver 24/7 problem resolution. It also optimizes the customer and agent experience through GenAI-infused analytics and insights derived from interaction recordings while automating the quality management and speech analytics functions. Built on Mitel’s Common Communications Framework, Mitel CX’s AI-assisted omnichannel user interface boosts employee engagement and optimizes first-contact resolution.
“We’re thrilled to receive this award from RemoteTech Breakthrough. Contact center agents, whether in-office or at home, should collaborate seamlessly with back-office workers, rather than operate as a separate silo,” said Martin Bitzinger, Senior Vice President, Product Management at Mitel. “Mitel CX orchestrates personalized experiences for enterprises across every customer interaction for superior results. We designed it specifically to provide all employees with an integrated omni-channel user experience that includes presence, messaging, and collaboration tools, regardless of where they work.”
The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry’s most comprehensive analysis and evaluation of the world’s most innovative companies, solutions, and products in the remote technology industry today. This year’s program attracted thousands of nominations from over 15 countries worldwide.
“Mitel CX is a complete customer and employee engagement platform. For today’s businesses to thrive, customer experience must move beyond the contact center to ensure high-quality and personalized engagements between employees and customers, regardless of their location or preferred channel. However, most communication platforms consist of outdated systems that hinder agility, cost reduction, and innovation,” said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. “Mitel CX simplifies this transition and minimizes the frustration of integrating point solutions from multiple vendors. By combining CCaaS with on-premise technologies, Mitel CX is perfect for enterprises requiring secure, controlled communications with world-class CX applications for a best-of-all-worlds scenario.”
Related Materials
Blog: The Path to Modernizing Customer Engagement in Financial Services
Blog: Smarter Communication, Better Care: The Administrative Value of Mitel CX on Contact Center Efficiency
Press Release: Mitel Announces General Availability of Mitel CX, Bringing its AI-Powered Customer Experience Platform to Enterprises Worldwide
About Mitel
Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to www.mitel.com and follow us on LinkedIn and X @Mitel.
About RemoteTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit RemoteTechBreakthrough.com.
Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization.
KYIV, Ukraine (AP) — Before the war, Ukraine’s own “Dancing with the Stars” was a cherished and popular television show, dazzling the audiences with performances by celebrities and professional dancers. The show is now back on for one special episode — this time with Ukrainian wartime heroes as the stars, underscoring the nation's resilience in difficult times.
Many still remember how President Volodymyr Zelenskyy — then an actor — won the dance competition in 2006, the year that “Tantsi z zirkamy” as the show is known in Ukrainian, first debuted.
In the new, special episode, the dancers perform with prosthetic limbs, showcasing their strength in overcoming adversity. The lineup of participants includes public figures who rose to prominence since Russia's full-out war on Ukraine was launched in February 2022.
But like all of present-day Ukraine, the show — which is part of an international franchise — has had to deal with a multitude of wartime challenges, including frequent power outages.
All the proceeds will go to the Superhumans Center, a specialist clinic for the treatment and rehabilitation of war-wounded victims.
During a prerecording last week, dancers spun, leapt and glided under the sparkle of lights, some seamlessly integrating their prosthetic limbs into the choreography.
For creative producer Volodymyr Zavadiuk, every segment of the show is precious, creating something special during tough times.
“It’s about our resilience and it’s about our future,” said Zavadiuk, who also heads Big Brave Events and the Big Entertainment Shows department at 1+1 Media.
Among the performers was Ruslana Danilkina, a war veteran who lost her leg in combat in 2022 and is now renowned in Ukraine for dedicating herself to helping injured troops adapt to life with prosthetics.
She delivered a passionate performance centered on reclaiming her womanhood following the traumatic injury.
Also back in the show is beloved dancer Dmytro Dikusar, this time as a competition judge. He juggled filming and serving with his platoon on the front lines.
Ukrainian rock musician Yevhen Halych sat in the makeup chair ahead of his number, reflecting on his own determination to bring back the show.
“We are filming this project in a country where there is a war. ... We have power cuts, we may have an air alert, it could be bombing," he said. "What do I feel? I feel a genuine desire to live a full life, no matter what happens.”
Producing the show's special episode has been no easy feat in time of war. A live broadcast was impossible — a Russian attack can happen at any time. Then there were the technical obstacles: during last week's recording, a key generator malfunctioned.
When the show airs on Sunday, audiences will vote for their favorite.
Danilkina, who was only 18 years old when she lost her leg and who today works at the Superhumans Center, enthralled everyone with her passionate performance, her prosthetic limb artfully integrated into her routine.
“Our dance number is about life. It’s about accepting love," she told The Associated Press after her performance. "Because in reality, when your body is wounded, it’s very difficult to love yourself. And allowing someone else to love you is even harder.”
Her injury was not the end of her life, she said, and now she wants to show “thousands of wounded boys and girls who are starting their lives over again” that it's not the end of theirs.
For veteran Ivan Voinov and his wife of three months, Solomiia, the show was more than just a dance performance: it was the second time they had danced together since his injury, the first time was at their wedding.
Solomiia Voinov smiled shyly, recounting how she had long tried to persuade Ivan that they should dance until he gave in.
“We don’t take our eyes off each other while dancing, and it’s a great connection,” she said. “I’m happy.”
Voinov said he was already planning their next dance — a bachata, a fast-paced, hip-swaying style of dance that originated in the Dominican Republic.
“We will be able to continue dancing," he said. "It means that there is a future.”
A ballet dancer warms up during the shooting of the Christmas TV show ''Dancing with the Stars'' during blackout hours caused by Russia's regular air attacks on the country's energy objects in Kyiv, Ukraine, Thursday, Dec. 18, 2025. (AP Photo/Efrem Lukatsky)
Volunteer soldier Rusya Danylkina, 21, who lost her leg in Russia-Ukraine war, and choreographer Pavlo Semakin perform during the shooting of the Christmas TV show ''Dancing with the Stars'' in Kyiv, Ukraine, Thursday, Dec. 18, 2025. (AP Photo/Efrem Lukatsky)
Well-known Ukrainian dancer Dmytro Dikusar and now serving as a soldier with his platoon on the front lines performs during the shooting of the Christmas TV show ''Dancing with the Stars'' in Kyiv, Ukraine, Thursday, Dec. 18, 2025. (AP Photo/Efrem Lukatsky) (AP Photo/Efrem Lukatsky)
Well-known Ukrainian artists perform during the shooting of the Christmas TV show ''Dancing with the Stars'' in Kyiv, Ukraine, Thursday, Dec. 18, 2025. (AP Photo/Efrem Lukatsky) (AP Photo/Efrem Lukatsky)
Volunteer soldier Rusya Danylkina, 21, who lost her leg in Russia-Ukraine war, and choreographer Pavlo Semakin perform during the shooting of the Christmas TV show ''Dancing with the Stars'' in Kyiv, Ukraine, Thursday, Dec. 18, 2025. (AP Photo/Efrem Lukatsky)
