OTTAWA, Ontario--(BUSINESS WIRE)--Jun 19, 2025--
Mitel, a global leader in business communications, today announced that Mitel CX has been selected as “Overall Customer Support Solution of the Year” in the 6 th annual RemoteTech Breakthrough Awards program conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe.
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Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the back-office. The solution provides a hybrid approach capable of being deployed as a hosted solution, on-premise, or as Contact-Center-as-a-Service (CCaaS), no matter where employees are working.
Leveraging GenAI-powered virtual agents, Mitel CX can intelligently automate up to 90% of customer responses and deliver 24/7 problem resolution. It also optimizes the customer and agent experience through GenAI-infused analytics and insights derived from interaction recordings while automating the quality management and speech analytics functions. Built on Mitel’s Common Communications Framework, Mitel CX’s AI-assisted omnichannel user interface boosts employee engagement and optimizes first-contact resolution.
“We’re thrilled to receive this award from RemoteTech Breakthrough. Contact center agents, whether in-office or at home, should collaborate seamlessly with back-office workers, rather than operate as a separate silo,” said Martin Bitzinger, Senior Vice President, Product Management at Mitel. “Mitel CX orchestrates personalized experiences for enterprises across every customer interaction for superior results. We designed it specifically to provide all employees with an integrated omni-channel user experience that includes presence, messaging, and collaboration tools, regardless of where they work.”
The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry’s most comprehensive analysis and evaluation of the world’s most innovative companies, solutions, and products in the remote technology industry today. This year’s program attracted thousands of nominations from over 15 countries worldwide.
“Mitel CX is a complete customer and employee engagement platform. For today’s businesses to thrive, customer experience must move beyond the contact center to ensure high-quality and personalized engagements between employees and customers, regardless of their location or preferred channel. However, most communication platforms consist of outdated systems that hinder agility, cost reduction, and innovation,” said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. “Mitel CX simplifies this transition and minimizes the frustration of integrating point solutions from multiple vendors. By combining CCaaS with on-premise technologies, Mitel CX is perfect for enterprises requiring secure, controlled communications with world-class CX applications for a best-of-all-worlds scenario.”
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About Mitel
Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to www.mitel.com and follow us on LinkedIn and X @Mitel.
About RemoteTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit RemoteTechBreakthrough.com.
Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization.
ADELAIDE, Australia (AP) — Alex Carey posted a hometown hundred and Usman Khawaja scored 82 after a dramatic, last-minute recall to help Australia reach 326 for eight at stumps on a hot opening day of the third Ashes test.
Paceman Joffra Archer (3-29) took three big wickets, including two in three balls immediately after lunch, and spinner Will Jacks (2-105) dismissed Australia's two leading scorers to give England a slight edge Wednesday in conditions that were ideal for batting.
Carey shared partnerships of 91 with Khawaja, who replaced Steve Smith at late notice, 59 with Josh Inglis, 26 with Pat Cummins and 50 with Mitchell Starc to keep Australia's innings moving at around four runs an over. He was out just before stumps for 106, mistiming a slower ball from Jacks.
Mitchell Starc, voted player of the match in the first and second tests, continued his impressive form against England and was unbeaten on 33 at stumps.
The temperature topped 35 Celsius (95 Fahrenheit) on Wednesday and is forecast to get close to 40C (104F) on Day 2, which could make conditions tough on the bowling team.
The crowd of 56,298, a record for a test match at the Adelaide Oval, helped Carey thrive.
“A decent day's cricket. The crowd — 56,000 in Adelaide — it's pretty special,” Carey said. “To make a hundred here in front of home fans and family, it was a great moment.”
Carey played a key role in one of the most contentious moments in recent Ashes history when he stumped England's Jonny Bairstow in the acrimonious 2023 series. Carey threw down the stumps when Bairstow wandered out of his crease without checking if the ball was dead, a dismissal that ignited a storm across the cricketing world with Australian players verbally abused in the members’ Long Room at Lord's and political leaders weighing in.
After scoring his first Ashes century, which he dedicated to his late father and his family, Carey said in a TV interview he'd probably rather discuss the 2023 episode than dwell on the emotions of his big innings.
“I love playing cricket and I understand what comes with playing professional sport,” Carey said. "You’re not always going to be liked. There’s heroes and villains — that’s all part of the game.”
Smith led Australia to eight-wicket wins in Perth and Brisbane in the absence of Cummins. He hit the winning runs in Brisbane as Australia took a 2-0 lead in the five-match series, leaving England needing a victory in Adelaide to have any chance of reclaiming the Ashes.
But Smith didn't recover in time from dizziness and nausea to start the third test, allowing Khawaja to return the lineup on the eve of his 39th birthday.
After Cummins won the toss and elected to bat in his first test since sustaining a back injury in July, Australia’s new opening partnership of Travis Head and Jake Weatherald was coasting against some fairly wayward bowling from Brydon Carse.
But Archer struck in his fifth over, cramping Weatherald (18) with a short ball at almost 148 kph (92 mph) and getting a top edge to fly up for an easy caught behind.
Brydon Carse took a wicket on the first ball of the next over as Australia slumped to 33-2, with Head (10) reaching for a drive and brilliantly caught by Zak Crawley low to the ground at short cover.
Khawaja had a reprieve on 5 in the 16th over when Harry Brook put down a catch at second slip. The veteran batter then rallied in innings-building partnerships with Labuschagne and Carey before lofting a slog-sweep Jacks directly to Josh Tongue in the outfield late in the middle session.
Players on both teams wore black armbands to honor the 15 people killed and dozens injured in an antisemitic attack on Sydney's iconic Bondi Beach on Sunday that targeted the Jewish community celebrating the start of Hannukah.
Police described the mass shooting as a terrorist attack inspired by Islamic State.
Flags were flown at half-staff on Day 1 at the Adelaide Oval, where folk singer John Williamson performed his fabled song “True Blue” in a pre-match program that included a moment’s silence, the Indigenous “Welcome to Country” and the national anthems.
AP cricket: https://apnews.com/hub/cricket
Australia's Alex Carey celebrates his century during play on day one of the third Ashes cricket test between England and Australia at the Adelaide Oval in Adelaide, Australia, Wednesday, Dec. 17, 2025. (AP Photo/James Elsby)
England players line up for the national anthem during play on day one of the third Ashes cricket test between England and Australia at the Adelaide Oval in Adelaide, Australia, Wednesday, Dec. 17, 2025. (AP Photo/James Elsby)
England's Ben Stokes directs his field during play on day one of the third Ashes cricket test between England and Australia at the Adelaide Oval in Adelaide, Australia, Wednesday, Dec. 17, 2025. (AP Photo/James Elsby)
England's Jofra Archer reacts during play on day one of the third Ashes cricket test between England and Australia at the Adelaide Oval in Adelaide, Australia, Wednesday, Dec. 17, 2025. (AP Photo/James Elsby)
England's Zak Crawley celebrates catching Australia's Travis Head during play on day one of the third Ashes cricket test between England and Australia at the Adelaide Oval in Adelaide, Australia, Wednesday, Dec. 17, 2025. (AP Photo/James Elsby)
Australia's Usman Khawaja plays a shot during play on day one of the third Ashes cricket test between England and Australia at the Adelaide Oval in Adelaide, Australia, Wednesday, Dec. 17, 2025. (AP Photo/James Elsby)
Australia's Mitchell Starc warms up during play on day one of the third Ashes cricket test between England and Australia at the Adelaide Oval, in Adelaide, Australia, Wednesday, Dec. 17, 2025. (AP Photo/James Elsby)
England's Ben Stokes walks after coin toss during play on day one of the third Ashes cricket test between England and Australia at the Adelaide Oval in Adelaide, Australia, Wednesday, Dec. 17, 2025. (AP Photo/James Elsby)
Australia's Jake Weatherald, left, and Australia's captain Steve Smith walk off the field after winning the second Ashes cricket test match between Australia and England in Brisbane, Sunday, Dec. 7, 2025.. (AP Photo/Tertius Pickard)
