Skip to Content Facebook Feature Image

A woman tried to call her mom in Iran. A robotic voice answered the phone

News

A woman tried to call her mom in Iran. A robotic voice answered the phone
News

News

A woman tried to call her mom in Iran. A robotic voice answered the phone

2025-06-21 05:19 Last Updated At:05:31

DUBAI, United Arab Emirates (AP) — When Ellie, a British-Iranian living in the United Kingdom, tried to call her mother in Tehran, a robotic female voice answered instead.

“Alo? Alo?” the voice said, then asked in English: “Who is calling?” A few seconds passed.

More Images
People wait after crossing from Iran into Turkey at Gurbulak Bazargan border post, in Gurbulak, Turkey, Monday, June 16, 2025. (AP Photo/Kadir Cesur)

People wait after crossing from Iran into Turkey at Gurbulak Bazargan border post, in Gurbulak, Turkey, Monday, June 16, 2025. (AP Photo/Kadir Cesur)

Shops remain shuttered Tehran's historic Grand Bazaar, Monday, June 16, 2025. (AP Photo/Vahid Salemi)

Shops remain shuttered Tehran's historic Grand Bazaar, Monday, June 16, 2025. (AP Photo/Vahid Salemi)

A man flashes a victory sign while riding his motorbike past an anti-Israeli banner depicting Iranian soldiers heading to attack Israeli territory, at Islamic Revolution Square in Tehran, Iran, Saturday, June 14, 2025. (AP Photo/Vahid Salemi)

A man flashes a victory sign while riding his motorbike past an anti-Israeli banner depicting Iranian soldiers heading to attack Israeli territory, at Islamic Revolution Square in Tehran, Iran, Saturday, June 14, 2025. (AP Photo/Vahid Salemi)

Huge smoke rises up from an oil facility facility after it appeared to have been hit by an Israeli strike Saturday, in southern Tehran, Iran, Sunday, June 15, 2025. (AP Photo)

Huge smoke rises up from an oil facility facility after it appeared to have been hit by an Israeli strike Saturday, in southern Tehran, Iran, Sunday, June 15, 2025. (AP Photo)

“I can’t heard you,” the voice continued, its English imperfect. “Who you want to speak with? I’m Alyssia. Do you remember me? I think I don’t know who are you.”

Ellie, 44, is one of nine Iranians living abroad — including in the U.K and U.S. — who said they have gotten strange, robotic voices when they attempted to call their loved ones in Iran since Israel launched airstrikes on the country a week ago.

They told their stories to The Associated Press on the condition they remain anonymous or that only their first names or initials be used out of fear of endangering their families.

Five experts with whom the AP shared recordings said it could be low-tech artificial intelligence, a chatbot or a pre-recorded message to which calls from abroad were diverted.

It remains unclear who is behind the operation, though four of the experts believed it was likely to be the Iranian government while the fifth saw Israel as more likely.

The messages are deeply eerie and disconcerting for Iranians in the diaspora struggling to contact their families as Israel's offensive targeting Iranian nuclear and military sites pounds Tehran and other cities. Iran has retaliated with hundreds of missiles and drones, and the government has imposed a widespread internet blackout it says is to protect the country.

That has blocked average Iranians from getting information from the outside world, and their relatives from being able to reach them.

“I don’t know why they’re doing this,” said Ellie, whose mother is diabetic, low on insulin and trapped on the outskirts of Tehran. She wants her mother to evacuate the city but cannot communicate that to her.

A request for comment sent to the Iranian mission to the U.N. was not immediately answered.

Most of the voices speak in English, though at least one spoke Farsi. If the caller tries to talk to it, the voice just continues with its message.

A 30-year-old women living in New York, who heard the same message Ellie did, called it “psychological warfare.”

“Calling your mom and expecting to hear her voice and hearing an AI voice is one of the most scary things I’ve ever experienced,” she said. “I can feel it in my body.”

And the messages can be bizarre. One woman living in the U.K. desperately called her mom and instead got a voice offering platitudes.

“Thank you for taking the time to listen,” it said, in a recording that she shared with the AP. “Today, I’d like to share some thoughts with you and share a few things that might resonate in our daily lives. Life is full of unexpected surprises, and these surprises can sometimes bring joy while at other times they challenge us.”

Not all Iranians abroad encounter the robotic voice. Some said when they try to call family, the phone just rings and rings.

Colin Crowell, a former vice president for Twitter’s global policy, said it appeared that Iranian phone companies were diverting the calls to a default message system that does not allow calls to be completed.

Amir Rashidi, an Iranian cybersecurity expert based in the U.S., agreed and said the recordings appeared to be a government measure to thwart hackers, though there was no hard evidence.

He said that in the first two days of Israel’s campaign, mass voice and text messages were sent to Iranian phones urging the public to gear up for “emergency conditions.” They aimed to spread panic — similar to mass calls that government opponents made into Iran during the war with Iraq in the 1980s.

The voice messages trying to calm people “fit the pattern of the Iranian government and how in the past it handled emergency situations,” said Rashidi, the director of Texas-based Miaan, a group that reports on digital rights in the Middle East.

Mobile phones and landlines ultimately are overseen by Iran’s Ministry of Information and Communications Technology. But the country’s intelligence services have long been believed to be monitoring conversations.

“It would be hard for anybody else to hack. Of course, it is possible it is Israeli. But I don’t think they have an incentive to do this,” said Mehdi Yahyanejad, a tech entrepreneur and internet freedom activist.

Marwa Fatafta, Berlin-based policy and advocacy director for digital rights group Access Now, suggested it could be “a form of psychological warfare by the Israelis.” She said it fits a past pattern by Israel of using extensive direct messaging to Lebanese and Palestinians during campaigns in Gaza and against Hezbollah.

The messages, she said, appear aimed at “tormenting” already anxious Iranians abroad.

When contacted with requests for comment, the Israeli military declined and the prime minister's office did not respond.

Ellie is one of a lucky few who found a way to reach relatives since the blackout. She knows someone who lives on the Iran-Turkey border and has two phones — one with a Turkish SIM card and one with an Iranian SIM.

He calls Ellie’s mother with the Iranian phone — since people inside the country are still able to call one another — and presses it to the Turkish phone, where Ellie’s on the line. The two are able to speak.

“The last time we spoke to her, we told her about the AI voice that is answering all her calls,” said Ellie. “She was shocked. She said her phone hasn’t rung at all.”

Elon Musk said he has activated his satellite internet provider Starlink in Iran, where a small number of people are believed to have the system, even though it is illegal. Authorities are urging the public to turn in neighbors with the devices as part of an ongoing spy hunt. Others have illegal satellite dishes, granting them access to international news.

M., a woman in the U.K., has been trying to reach her mother-in-law, who is immobile and lives in Tehran's northeast, which has been pummeled by Israeli bombardment throughout the week.

When she last spoke to her family in Iran, they were mulling whether she should evacuate from the city. Then the blackout was imposed, and they lost contact. Since then she has heard through a relative that the woman was in the ICU with respiratory problems.

When she calls, she gets the same bizarre message as the woman in the U.K., a lengthy mantra.

“Close your eyes and picture yourself in a place that brings you peace and happiness,” it says. “Maybe you are walking through a serene forest, listening to the rustle of leaves and birds chirping. Or you’re by the seashore, hearing the calming sound of waves crashing on the sand.”

The only feeling the message does instill in her, she said, is “helplessness.”

El Deeb reported from Beirut

People wait after crossing from Iran into Turkey at Gurbulak Bazargan border post, in Gurbulak, Turkey, Monday, June 16, 2025. (AP Photo/Kadir Cesur)

People wait after crossing from Iran into Turkey at Gurbulak Bazargan border post, in Gurbulak, Turkey, Monday, June 16, 2025. (AP Photo/Kadir Cesur)

Shops remain shuttered Tehran's historic Grand Bazaar, Monday, June 16, 2025. (AP Photo/Vahid Salemi)

Shops remain shuttered Tehran's historic Grand Bazaar, Monday, June 16, 2025. (AP Photo/Vahid Salemi)

A man flashes a victory sign while riding his motorbike past an anti-Israeli banner depicting Iranian soldiers heading to attack Israeli territory, at Islamic Revolution Square in Tehran, Iran, Saturday, June 14, 2025. (AP Photo/Vahid Salemi)

A man flashes a victory sign while riding his motorbike past an anti-Israeli banner depicting Iranian soldiers heading to attack Israeli territory, at Islamic Revolution Square in Tehran, Iran, Saturday, June 14, 2025. (AP Photo/Vahid Salemi)

Huge smoke rises up from an oil facility facility after it appeared to have been hit by an Israeli strike Saturday, in southern Tehran, Iran, Sunday, June 15, 2025. (AP Photo)

Huge smoke rises up from an oil facility facility after it appeared to have been hit by an Israeli strike Saturday, in southern Tehran, Iran, Sunday, June 15, 2025. (AP Photo)

U.S. President Donald Trump says Iran has proposed negotiations after his threat to strike the Islamic Republic as an ongoing crackdown on demonstrators has led to hundreds of deaths.

Trump said late Sunday that his administration was in talks to set up a meeting with Tehran, but cautioned that he may have to act first as reports mount of increasing deaths and the government continues to arrest protesters.

“The meeting is being set up, but we may have to act because of what’s happening before the meeting. But a meeting is being set up. Iran called, they want to negotiate,” Trump told reporters on Air Force One on Sunday night.

Iran did not acknowledge Trump’s comments immediately. It has previously warned the U.S. military and Israel would be “legitimate targets” if America uses force to protect demonstrators.

The U.S.-based Human Rights Activists News Agency, which has accurately reported on past unrest in Iran, gave the death toll. It relies on supporters in Iran cross checking information. It said at least 544 people have been killed so far, including 496 protesters and 48 people from the security forces. It said more than 10,600 people also have been detained over the two weeks of protests.

With the internet down in Iran and phone lines cut off, gauging the demonstrations from abroad has grown more difficult. Iran’s government has not offered overall casualty figures.

The Latest:

A witness told the AP that the streets of Tehran empty at the sunset call to prayers each night.

Part of that stems from the fear of getting caught in the crackdown. Police sent the public a text message that warned: “Given the presence of terrorist groups and armed individuals in some gatherings last night and their plans to cause death, and the firm decision to not tolerate any appeasement and to deal decisively with the rioters, families are strongly advised to take care of their youth and teenagers.”

Another text, addressed “Dear parents,” which claimed to come from the intelligence arm of the paramilitary Revolutionary Guard, also directly warned people not to take part in demonstrations.

The witness spoke to the AP on condition of anonymity due to the ongoing crackdown.

—- By Jon Gambrell in Dubai, United Arab Emirates

Iran drew tens of thousands of pro-government demonstrators to the streets Monday in a show of power after nationwide protests challenging the country’s theocracy.

Iranian state television showed images of demonstrators thronging Tehran toward Enghelab Square in the capital.

It called the demonstration an “Iranian uprising against American-Zionist terrorism,” without addressing the underlying anger in the country over the nation’s ailing economy. That sparked the protests over two weeks ago.

State television aired images of such demonstrations around the country, trying to signal it had overcome the protests, as claimed by Iranian Foreign Minister Abbas Araghchi earlier in the day.

China says it opposes the use of force in international relations and expressed hope the Iranian government and people are “able to overcome the current difficulties and maintain national stability.”

Chinese Foreign Ministry spokesperson Mao Ning said Monday that Beijing “always opposes interference in other countries’ internal affairs, maintains that the sovereignty and security of all countries should be fully protected under international law, and opposes the use or threat of use of force in international relations.”

German Chancellor Friedrich Merz condemned “in the strongest terms the violence that the leadership in Iran is directing against its own people.”

He said it was a sign of weakness rather than strength, adding that “this violence must end.”

Merz said during a visit to India that the demonstrators deserve “the greatest respect” for the courage with which “they are resisting the disproportional, brutal violence of Iranian security forces.”

He said: “I call on the Iranian leadership to protect its population rather than threatening it.”

Iran’s Foreign Ministry spokesman on Monday suggested that a channel remained open with the United States.

Esmail Baghaei made the comment during a news conference in Tehran.

“It is open and whenever needed, through that channel, the necessary messages are exchanged,” he said.

However, Baghaei said such talks needed to be “based on the acceptance of mutual interests and concerns, not a negotiation that is one-sided, unilateral and based on dictation.”

The semiofficial Fars news agency in Iran, which is close to the paramilitary Revolutionary Guard, on Monday began calling out Iranian celebrities and leaders on social media who have expressed support for the protests over the past two weeks, especially before the internet was shut down.

The threat comes as writers and other cultural leaders were targeted even before protests. The news agency highlighted specific celebrities who posted in solidarity with the protesters and scolded them for not condemning vandalism and destruction to public property or the deaths of security forces killed during clashes. The news agency accused those celebrities and leaders of inciting riots by expressing their support.

Canada said it “stands with the brave people of Iran” in a statement on social media that strongly condemned the killing of protesters during widespread protests that have rocked the country over the past two weeks.

“The Iranian regime must halt its horrific repression and intimidation and respect the human rights of its citizens,” Canada’s government said on Monday.

Iran’s foreign minister claimed Monday that “the situation has come under total control” after a bloody crackdown on nationwide protests in the country.

Abbas Araghchi offered no evidence for his claim.

Araghchi spoke to foreign diplomats in Tehran. The Qatar-funded Al Jazeera satellite news network, which has been allowed to work despite the internet being cut off in the country, carried his remarks.

Iran’s foreign minister alleged Monday that nationwide protests in his nation “turned violent and bloody to give an excuse” for U.S. President Donald Trump to intervene.

Abbas Araghchi offered no evidence for his claim, which comes after over 500 have been reported killed by activists -- the vast majority coming from demonstrators.

Araghchi spoke to foreign diplomats in Tehran. The Qatar-funded Al Jazeera satellite news network, which has been allowed to work despite the internet being cut off in the country, carried his remarks.

Iran has summoned the British ambassador over protesters twice taking down the Iranian flag at their embassy in London.

Iranian state television also said Monday that it complained about “certain terrorist organization that, under the guise of media, spread lies and promote violence and terrorism.” The United Kingdom is home to offices of the BBC’s Persian service and Iran International, both which long have been targeted by Iran.

A huge crowd of demonstrators, some waving the flag of Iran, gathered Sunday afternoon along Veteran Avenue in LA’s Westwood neighborhood to protest against the Iranian government. Police eventually issued a dispersal order, and by early evening only about a hundred protesters were still in the area, ABC7 reported.

Los Angeles is home to the largest Iranian community outside of Iran.

Los Angeles police responded Sunday after somebody drove a U-Haul box truck down a street crowded with the the demonstrators, causing protesters to scramble out of the way and then run after the speeding vehicle to try to attack the driver. A police statement said one person was hit by the truck but nobody was seriously hurt.

The driver, a man who was not identified, was detained “pending further investigation,” police said in a statement Sunday evening.

Shiite Muslims hold placards and chant slogans during a protest against the U.S. and show solidarity with Iran in Lahore, Pakistan, Sunday, Jan. 11, 2026. (AP Photo/K.M. Chaudary)

Shiite Muslims hold placards and chant slogans during a protest against the U.S. and show solidarity with Iran in Lahore, Pakistan, Sunday, Jan. 11, 2026. (AP Photo/K.M. Chaudary)

Activists carrying a photograph of Reza Pahlavi take part in a rally supporting protesters in Iran at Lafayette Park, across from the White House, in Washington, Sunday, Jan. 11, 2026. (AP Photo/Jose Luis Magana)

Activists carrying a photograph of Reza Pahlavi take part in a rally supporting protesters in Iran at Lafayette Park, across from the White House, in Washington, Sunday, Jan. 11, 2026. (AP Photo/Jose Luis Magana)

Activists take part in a rally supporting protesters in Iran at Lafayette Park, across from the White House in Washington, Sunday, Jan. 11, 2026. (AP Photo/Jose Luis Magana)

Activists take part in a rally supporting protesters in Iran at Lafayette Park, across from the White House in Washington, Sunday, Jan. 11, 2026. (AP Photo/Jose Luis Magana)

Protesters burn the Iranian national flag during a rally in support of the nationwide mass demonstrations in Iran against the government in Paris, Sunday, Jan. 11, 2026. (AP Photo/Michel Euler)

Protesters burn the Iranian national flag during a rally in support of the nationwide mass demonstrations in Iran against the government in Paris, Sunday, Jan. 11, 2026. (AP Photo/Michel Euler)

Recommended Articles