Hong Kong Launches Anti-Scam Consumer Protection Charter 3.0 to Combat Financial Fraud

2025-07-09 16:00 Last Updated At：20:08

Anti-Scam Consumer Protection Charter 3.0

The following is issued on behalf of the Hong Kong Monetary Authority:

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Anti-Scam Consumer Protection Charter 3.0 Source: HKSAR Government Press Releases

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Anti-Scam Consumer Protection Charter 3.0 Source: HKSAR Government Press Releases

The Hong Kong Monetary Authority (HKMA), the Securities and Futures Commission (SFC), the Insurance Authority (IA) and the Mandatory Provident Fund Schemes Authority (MPFA) today (July 9) announced the launch of the Anti-Scam Consumer Protection Charter 3.0 (the Charter 3.0). This joint effort is fully supported by the Consumer Council, the Hong Kong Association of Banks, the Hong Kong Police Force, and the Office of the Communications Authority.

Building on the success of the Charters 1.0 and 2.0, launched in 2023 and 2024 respectively, the Charter 3.0 represents a significant step forward in anti-scam actions by establishing a collaborative framework between financial regulators and technology firms and telecommunications firms in combatting financial fraud and scams targeting the Hong Kong public. The Charter 3.0 introduces six key principles (see Annex), focusing on the reporting of suspected financial fraud and scams, checking of advertisers, internal monitoring processes, enforcement of terms of service, and collaboration on public education and awareness.

During the launch event, executives from financial regulators, technology firms and telecommunications firms engaged in productive discussions on the latest trends of financial fraud and scams as well as their collaborative efforts for the common purpose of combatting such fraud and scams.

The Chief Executive of the HKMA, Mr Eddie Yue, said, "The fight against financial fraud and scams and to protect the public requires a united front, bringing together the public and private sectors, as well as the community at large. The Charter 3.0 represents a significant milestone in this endeavour, harnessing the collective strength of the financial, technology, and telecommunications industries to better safeguard the public."

The Chief Executive Officer of the SFC, Ms Julia Leung,added, "The Charter 3.0 is a meaningful step forward, bringing in major technology and telecommunications companies to join the fight against online scams. It is our shared responsibility to disrupt these threats at their source. This initiative not only echoes global governments and regulators' call to action but also positions Hong Kong as a leader in safeguarding the financial world's digital future. Together, we are building a safer, more responsible online landscape that prioritises vigilance, collaboration, and public trust."

The Chief Executive Officer of the IA, Mr Clement Cheung,said, "The Charter 3.0 represents the outcome of collaborative efforts made by key stakeholders in forging a robust and resilient alliance to prevent financial fraud and scams. The IA will leverage on this platform to strengthen public education and empower policy holders so that they can safeguard effectively against the increasingly sophisticated plots concocted by swindlers."

The Managing Director of the MPFA, Mr Cheng Yan-chee,said, "MPF is the valuable retirement reserve accumulated by the working population. The MPFA will not tolerate any fraudulent activities that undermine their retirement savings in MPF. We are pleased to see financial regulators, enforcement agencies and relevant organisations together with major technology and telecommunications companies under the Charter 3.0 stepping up efforts in combatting scams and enhancing anti-scam awareness in the community. We urge the working population to stay vigilant and join hands with us by proactively reporting suspected scams to safeguard their MPF interests."

Customs YES and QMN Host Youth Entrepreneurship Exploration Day in Shenzhen

Customs YES organises Shenzhen Qianhai Youth Entrepreneurship Exploration Day

Customs YES organised the Customs YES X QMN Shenzhen Qianhai Youth Entrepreneurship Exploration Day in collaboration with the partnering organisation Quality Management Network (QMN) today (January 17). Led by the Assistant Commissioner (Administration and Human Resource Development) of Customs and Excise, Ms Phoebe Wong, a delegation of 51 youth from Customs YES and QMN visited innovation and technology (I&T) companies and a start-up incubation base in Qianhai, Shenzhen, to gain insights into the latest developments in the low-altitude economy and explore youth entrepreneurship opportunities in the Greater Bay Area.

The delegation first visited a Drone Education Experience Centre in Shenzhen to learn about the latest developments in aerial photography technology, including its applications in power system inspection and emergency rescue. In addition, under the guidance of professional instructors, the participants took part in a robotics competition and experienced drone operation.

The delegation then visited the Qianhai Shenzhen-Hong Kong Innovation and Entrepreneur Hub, where they learned about various facilitation measures supporting Hong Kong and Macao youth in pursuing entrepreneurship and career development on the Chinese Mainland. The participants also interacted with representatives of Hong Kong I&T start-up enterprises based at the hub to learn more about the latest developments in the low-altitude economy, and visited the Hong Kong Youth Short-Term Apartments which offers one-stop accommodation services for Hong Kong youth.

Customs YES will continue to organise various exchange activities to deepen youth's understanding on the latest developments in the country and Hong Kong's opportunities and contributions along the course.

Hong Kong Launches Anti-Scam Consumer Protection Charter 3.0 to Combat Financial Fraud

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