SINGAPORE and KUALA LUMPUR, Malaysia, July 31, 2025 /PRNewswire/ -- Activeo, a trusted system integrator in customer experience transformation, today announced the launch of Activeo OneView CSM, a powerful integration that unifies contact centre platforms with ServiceNow Customer Service Management (CSM). Purpose-built to eliminate silos, Activeo OneView CSM empowers enterprises to deliver faster, more personalised, and more efficient customer service from a single interface.
Developed and rigorously validated under the Built With ServiceNow programme, Activeo OneView CSM is engineered for immediate business value. It aligns with ServiceNow's best practices in software development lifecycle and is designed to support measurable outcomes across customer experience and operational efficiency.
A Unified Service Experience, Reimagined
Activeo OneView CSM addresses one of the most common challenges in enterprise customer service: fragmented experiences caused by disconnected platforms. The solution integrates ServiceNow's CSM with leading contact centre systems, ensuring that agents no longer need to toggle between multiple applications and customers never need to repeat themselves.
Key capabilities include:
- Seamless access to customer history and interactions across all touchpoints
- Real-time, personalised IVR and intelligent routing
- Unified dashboards combining contact centre and case management metrics
- Built-in email automation and self-service options for faster case deflection
Proven Results from the Start
Early adopters have already seen measurable improvements, including:
- Reduced Mean Time to Resolution (MTTR) through unified workflows and fewer app switches
- Lower cost to serve by maximising agent efficiency and reducing manual processes
- Improved customer satisfaction by eliminating repetition and personalising service journeys
Built for the Future of CX
"At Activeo, we partner closely with customer service teams to understand their operational challenges and identify ways to simplify their work," said Jonathan Mondon, Head of Enterprise at Activeo. "By combining our deep expertise in contact centre and case management technologies, we have developed a seamless, single-pane interface for organisations using ServiceNow, enabling them to enhance customer experience with greater speed, consistency, and efficiency."
Activeo OneView CSM is now available on the ServiceNow Store, making it easier than ever for enterprises to deploy and scale.
About Activeo
Activeo empowers organisations across APAC and globally to transform customer experiences and accelerate digital innovation. As impartial system integrators with more than 12 years of deep consulting expertise and 300+ successful projects, Activeo supports enterprise and government clients with a holistic blend of solutions across CX, Customer Engagement, Digital Workplace, IT Consulting, and Customer Data. We handpick the best technologies aligned with your business objectives, guaranteeing future-resilient solutions with minimal vendor constraints.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Activeo Launches OneView CSM: A Seamless Bridge Between Contact Centres and ServiceNow Customer Service Management
HONG KONG and MACAU, Jan. 15, 2026 /PRNewswire/ -- Manulife Hong Kong and Macau ("Manulife") is proud to support "Galaxy Macau Presents: The Jimmy O. Yang Chinese New Year Show," underscoring its commitment to mental well-being as an essential pillar of holistic health and spreading joy across the community by bringing people together through laughter and shared experiences. The occasion is especially meaningful as Manulife celebrates 30 years of serving the Macau community with trusted financial solutions and guidance, alongside its ongoing dedication to promoting emotional wellness.
The show offers a fresh entertainment experience featuring international film star and stand-up comedy icon Jimmy O. Yang. Audiences can look forward to a vibrant mix of stand-up comedy, live performances, and guest engagement, complemented by special guest appearances from Jackson Wang, Tyson Yoshi and Wan Kwong — each bringing their own flair to create a festive and unforgettable event.
Event Details:
Dates & Times: February 21, 2026 (Saturday) at 8:00 PM and February 22, 2026 (Sunday) at 6:00 PM
Venue: Galaxy Arena
Ticket Prices: HKD/MOP 880 / 780 / 680 / 480 / 380
Language: Primarily in English, with occasional Cantonese and Mandarin
"As we celebrate 30 years in Macau, we are excited to support an event that fosters emotional connection and brings people together," said Celia Ling, Chief Marketing Officer of Manulife Hong Kong and Macau. "We believe true well-being goes beyond financial security – it encompasses physical wellness and mental health. By supporting this event, we hope to create meaningful experiences for customers and inspire families to embrace a holistic approach to living well."
Manulife continues to empower people to make decisions easier and lives better, helping communities thrive through innovative solutions and strong partnerships. This commitment to the community is reflected by our enduring presence in Macau, soon to be symbolized by the renaming of our Macau office building to Manulife Plaza.
For more information about "Galaxy Macau Presents: The Jimmy O. Yang Chinese New Year Show", please visit https://www.manulife.com.mo/en/individual/promotions/jimmy-o-yang-show.html.
About Manulife Hong Kong and Macau
Manulife Hong Kong has been a trusted name for more than 125 years, while we have served the Macau market for nearly three decades. Since our operations began in Asia in 1897, we have grown into one of the top-tier providers of financial services, offering a diverse range of protection and wealth products and services to over 2.6 million customers in Hong Kong and Macau. We are committed to helping make decisions easier and lives better for our customers.
Manulife Hong Kong and Macau, through Manulife International Holdings Limited, owns Manulife (International) Limited, Manulife Investment Management (Hong Kong) Limited, and Manulife Provident Funds Trust Company Limited. These entities are all subsidiaries of Manulife Financial Corporation.
About Manulife
Manulife Financial Corporation is a leading international financial services provider, helping our customers make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across Canada, Asia, and Europe, and primarily as John Hancock in the United States, providing financial advice and insurance for individuals, groups and businesses. Through Manulife Wealth & Asset Management, we offer global investment, financial advice, and retirement plan services to individuals, institutions, and retirement plan members worldwide. At the end of 2024, we had more than 37,000 employees, over 109,000 agents, and thousands of distribution partners, serving over 36 million customers. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Not all offerings are available in all jurisdictions. For additional information, please visit manulife.com.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
"Galaxy Macau Presents: The Jimmy O. Yang Chinese New Year Show" Proudly Supported by Manulife
