SINGAPORE and KUALA LUMPUR, Malaysia, July 31, 2025 /PRNewswire/ -- Activeo, a trusted system integrator in customer experience transformation, today announced the launch of Activeo OneView CSM, a powerful integration that unifies contact centre platforms with ServiceNow Customer Service Management (CSM). Purpose-built to eliminate silos, Activeo OneView CSM empowers enterprises to deliver faster, more personalised, and more efficient customer service from a single interface.
Developed and rigorously validated under the Built With ServiceNow programme, Activeo OneView CSM is engineered for immediate business value. It aligns with ServiceNow's best practices in software development lifecycle and is designed to support measurable outcomes across customer experience and operational efficiency.
A Unified Service Experience, Reimagined
Activeo OneView CSM addresses one of the most common challenges in enterprise customer service: fragmented experiences caused by disconnected platforms. The solution integrates ServiceNow's CSM with leading contact centre systems, ensuring that agents no longer need to toggle between multiple applications and customers never need to repeat themselves.
Key capabilities include:
- Seamless access to customer history and interactions across all touchpoints
- Real-time, personalised IVR and intelligent routing
- Unified dashboards combining contact centre and case management metrics
- Built-in email automation and self-service options for faster case deflection
Proven Results from the Start
Early adopters have already seen measurable improvements, including:
- Reduced Mean Time to Resolution (MTTR) through unified workflows and fewer app switches
- Lower cost to serve by maximising agent efficiency and reducing manual processes
- Improved customer satisfaction by eliminating repetition and personalising service journeys
Built for the Future of CX
"At Activeo, we partner closely with customer service teams to understand their operational challenges and identify ways to simplify their work," said Jonathan Mondon, Head of Enterprise at Activeo. "By combining our deep expertise in contact centre and case management technologies, we have developed a seamless, single-pane interface for organisations using ServiceNow, enabling them to enhance customer experience with greater speed, consistency, and efficiency."
Activeo OneView CSM is now available on the ServiceNow Store, making it easier than ever for enterprises to deploy and scale.
About Activeo
Activeo empowers organisations across APAC and globally to transform customer experiences and accelerate digital innovation. As impartial system integrators with more than 12 years of deep consulting expertise and 300+ successful projects, Activeo supports enterprise and government clients with a holistic blend of solutions across CX, Customer Engagement, Digital Workplace, IT Consulting, and Customer Data. We handpick the best technologies aligned with your business objectives, guaranteeing future-resilient solutions with minimal vendor constraints.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Activeo Launches OneView CSM: A Seamless Bridge Between Contact Centres and ServiceNow Customer Service Management
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ABU DHABI, UAE, May 7, 2026 /PRNewswire/ -- Speaking at Milken Institute Global Conference, one of the most influential cross-sector forums convening leaders in policy, investment and innovation, H.E. Mansoor Ibrahim Al Mansoori, Chairman of the Department of Health – Abu Dhabi (DOH), invited global partners, investors and innovators to, "build, test and scale next-generation health solutions in Abu Dhabi."
Al Mansoori positioned Abu Dhabi as a global test-bed for AI-enabled for real-world health innovation, underpinned by a fully integrated, intelligent health infrastructure, "AI, for us, is not hype, it is a utility. We are accelerating drug discovery by integrating comprehensive data like genotype, phenotype, and information from wearables into an AI-enabled system. This intelligent platform acts as a real-world evidence engine, allowing companies to assess product impact in real-time…Abu Dhabi is a 'living lab', and the invitation is open."
Al Mansoori continued, "Every health system needs to have foresight, it is a responsibility. In Abu Dhabi, our intelligence-based system integrates all types of health data into one single platform that gives full visibility…so you can have the pulse of your system at any time."
He highlighted the role of AI Agents within the emirate's Unified Medical Operations Command Centre (UMOC) in creating foresight and resilience, "the UMOC is the 'health brain' of our system. Today, [with AI Agents] we have forty times the manpower of our workforce, detecting incidents in real-time, enabling faster emergency response, care that starts in the ambulance and creating a continuous intelligence loop."
Al Mansoori continued, "Over the past period, our system didn't pause. We kept going, delivering and accelerating. Abu Dhabi's long-term plan in health, and in general, is grounded in economic diversification, strategic investment in technology and infrastructure, investing in people, empowered by deep capital reserve."
On the sidelines of the conference, Al Mansoori also met with a select group of leaders in longevity, AI, biotechnology, paediatrics, genomics and investment during a dinner hosted under the Future Health – A Global Initiative by Abu Dhabi platform. The discussion focused on advancing practical models for anticipatory health systems, expanding equitable access to predictive care, and exploring new financing models that prioritise long-term health outcomes.
To watch the full conversation, please click here.
ABU DHABI, UAE, May 7, 2026 /PRNewswire/ -- Speaking at Milken Institute Global Conference, one of the most influential cross-sector forums convening leaders in policy, investment and innovation, H.E. Mansoor Ibrahim Al Mansoori, Chairman of the Department of Health – Abu Dhabi (DOH), invited global partners, investors and innovators to, "build, test and scale next-generation health solutions in Abu Dhabi."
Al Mansoori positioned Abu Dhabi as a global test-bed for AI-enabled for real-world health innovation, underpinned by a fully integrated, intelligent health infrastructure, "AI, for us, is not hype, it is a utility. We are accelerating drug discovery by integrating comprehensive data like genotype, phenotype, and information from wearables into an AI-enabled system. This intelligent platform acts as a real-world evidence engine, allowing companies to assess product impact in real-time…Abu Dhabi is a 'living lab', and the invitation is open."
Al Mansoori continued, "Every health system needs to have foresight, it is a responsibility. In Abu Dhabi, our intelligence-based system integrates all types of health data into one single platform that gives full visibility…so you can have the pulse of your system at any time."
He highlighted the role of AI Agents within the emirate's Unified Medical Operations Command Centre (UMOC) in creating foresight and resilience, "the UMOC is the 'health brain' of our system. Today, [with AI Agents] we have forty times the manpower of our workforce, detecting incidents in real-time, enabling faster emergency response, care that starts in the ambulance and creating a continuous intelligence loop."
Al Mansoori continued, "Over the past period, our system didn't pause. We kept going, delivering and accelerating. Abu Dhabi's long-term plan in health, and in general, is grounded in economic diversification, strategic investment in technology and infrastructure, investing in people, empowered by deep capital reserve."
On the sidelines of the conference, Al Mansoori also met with a select group of leaders in longevity, AI, biotechnology, paediatrics, genomics and investment during a dinner hosted under the Future Health – A Global Initiative by Abu Dhabi platform. The discussion focused on advancing practical models for anticipatory health systems, expanding equitable access to predictive care, and exploring new financing models that prioritise long-term health outcomes.
To watch the full conversation, please click here.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
Abu Dhabi Opens Its 'Living Lab' to the World to Accelerate the Future of Health
