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MELBOURNE, Australia, Aug. 12, 2025 /PRNewswire/ -- Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Star Performer and a Major Contender in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025. This dual recognition indicates Firstsource's year-on-year improvement in both market impact and vision & capability dimensions among 36 global providers, based on its ongoing innovation, investments, and growth.
Everest Group recognized Firstsource for its strong UK presence, expanded scope from fraud specialization to end-to-end FCC operations, and its AI-powered, BPaaS-led delivery model. The Star Performer distinction, awarded selectively to providers demonstrating the most substantial year-on-year progress, underscores the success of Firstsource's differentiated UnBPO™ strategy in reshaping FCC delivery.
Vivek Sharma, Head – BFS, CMT, and Emerging Geos, Firstsource, shared, "Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO™ approach, we're blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime – faster, smarter, and with greater personalization. In the US, we're seeing strong momentum as more financial institutions choose us as their partner for scalable, AI-powered compliance – a clear signal that we're solving for today while building for what's next."
Dheeraj Maken, Practice Director, Everest Group, shared, "As buyers look for delivery partners that balance operational scale with targeted technology investments, Firstsource offers a geographically distributed FCC delivery model combined with gradual gen AI adoption.
Firstsource has invested in modular AI tools such as Firstsource relAI™ and Analyst Co-Pilot, alongside training initiatives through the Firstsource Academy to enhance its capabilities in alert handling, QA automation, and investigation workflows. These elements have contributed to its recognition as a Major Contender and Star Performer in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025."
Key highlights from the report:
- AI-powered BPaaS model: Firstsource has evolved its BPaaS offering, initially anchored by the Muimos partnership, into a flexible and scalable platform that delivers end-to-end FCC coverage across AML, KYC, and fraud.
- Future-ready workforce through FCC Academy: With GenAI-powered skilling solutions such as AI Coach and automation-led QA, the FCC Academy is accelerating analyst readiness and setting new benchmarks for professional FCC delivery.
- Operational impact through modular AI and automation: Investments in solutions like Firstsource relAI™, Analyst Co-Pilot, and Digital Cockpit are reducing false positives, improving alert accuracy, and expediting fraud and AML investigations.
- Balanced global presence: Building on its strong UK foundation, Firstsource is actively expanding FCC delivery capabilities in North America while leveraging offshore, nearshore, and client-site operations to provide scale, resilience, and regulatory alignment.
To download a copy of the report, please visit: https://www.firstsource.com/about/analyst-recognitions/everest-fcc-peak-matrix-2025-recognition
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: FISO.BO) (Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. (www.firstsource.com)
Disclaimer
Licensed extracts taken from Everest Group's PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
MELBOURNE, Australia, Aug. 12, 2025 /PRNewswire/ -- Firstsource Solutions Limited (NSE: FSL) (BSE:532809), a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has been recognized as a Star Performer and a Major Contender in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025. This dual recognition indicates Firstsource's year-on-year improvement in both market impact and vision & capability dimensions among 36 global providers, based on its ongoing innovation, investments, and growth.
Everest Group recognized Firstsource for its strong UK presence, expanded scope from fraud specialization to end-to-end FCC operations, and its AI-powered, BPaaS-led delivery model. The Star Performer distinction, awarded selectively to providers demonstrating the most substantial year-on-year progress, underscores the success of Firstsource's differentiated UnBPO™ strategy in reshaping FCC delivery.
Vivek Sharma, Head – BFS, CMT, and Emerging Geos, Firstsource, shared, "Being named both a Major Contender and a Star Performer by Everest Group is strong validation of our strategy to build one of the most agile and future-ready FCC delivery models in the industry. The Star Performer distinction, especially, reflects the pace and quality of our progress. Through our UnBPO™ approach, we're blending deep domain expertise with GenAI and Agentic AI to help financial institutions detect, investigate, and respond to financial crime – faster, smarter, and with greater personalization. In the US, we're seeing strong momentum as more financial institutions choose us as their partner for scalable, AI-powered compliance – a clear signal that we're solving for today while building for what's next."
Dheeraj Maken, Practice Director, Everest Group, shared, "As buyers look for delivery partners that balance operational scale with targeted technology investments, Firstsource offers a geographically distributed FCC delivery model combined with gradual gen AI adoption.
Firstsource has invested in modular AI tools such as Firstsource relAI™ and Analyst Co-Pilot, alongside training initiatives through the Firstsource Academy to enhance its capabilities in alert handling, QA automation, and investigation workflows. These elements have contributed to its recognition as a Major Contender and Star Performer in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025."
Key highlights from the report:
- AI-powered BPaaS model: Firstsource has evolved its BPaaS offering, initially anchored by the Muimos partnership, into a flexible and scalable platform that delivers end-to-end FCC coverage across AML, KYC, and fraud.
- Future-ready workforce through FCC Academy: With GenAI-powered skilling solutions such as AI Coach and automation-led QA, the FCC Academy is accelerating analyst readiness and setting new benchmarks for professional FCC delivery.
- Operational impact through modular AI and automation: Investments in solutions like Firstsource relAI™, Analyst Co-Pilot, and Digital Cockpit are reducing false positives, improving alert accuracy, and expediting fraud and AML investigations.
- Balanced global presence: Building on its strong UK foundation, Firstsource is actively expanding FCC delivery capabilities in North America while leveraging offshore, nearshore, and client-site operations to provide scale, resilience, and regulatory alignment.
To download a copy of the report, please visit: https://www.firstsource.com/about/analyst-recognitions/everest-fcc-peak-matrix-2025-recognition
About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL) (BSE: 532809) (Reuters: FISO.BO) (Bloomberg: FSOL:IN), is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. (www.firstsource.com)
Disclaimer
Licensed extracts taken from Everest Group's PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
Firstsource named a 'Star Performer' and a 'Major Contender' in Everest Group's Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025
News Summary:
- Relativity integrates the Claude Compliance API to enable the collection of Claude Enterprise activity in RelativityOne.
- RelativityOne enables native collection from ChatGPT Enterprise, Gemini Enterprise and now Claude Enterprise.
- This follows Relativity's participation in Anthropic's Claude for the legal industry launch, where Anthropic introduced an MCP integration that enables legal data and technology teams to use natural language to orchestrate administrative workflows in RelativityOne.
CHICAGO, May 22, 2026 /PRNewswire/ -- Relativity, a legal data intelligence company, today announced an integration with the Claude Compliance API, bringing Claude Enterprise activity into RelativityOne, its extensible AI platform for legal work. With this new integration, RelativityOne supports native collection from ChatGPT Enterprise, Gemini Enterprise and now Claude Enterprise.
Adding Claude Enterprise as a Collect in RelativityOne data source enables legal data and technology teams, as well as security and compliance teams, to seamlessly collect activity logs and conversation content. This integration builds on Relativity's participation in Anthropic's Claude for the legal industry launch last week, where it introduced a Model Context Protocol (MCP) integration connecting RelativityOne with Claude.ai, Claude Cowork and Claude Code. Together, these integrations support both the collection of AI-related data and the management of matters in RelativityOne.
"Whether teams are using RelativityOne to collect Claude Enterprise data or using Claude to stand up RelativityOne workspaces and manage administrative workflows in RelativityOne through natural language, it all comes back to one goal: helping legal data and technology teams move from data to insight to action faster and with more confidence," said Chris Brown, Chief Product Officer at Relativity. "aiR and RelativityOne power that journey—analyzing documents, identifying privilege, surfacing case strategy and driving workflows to completion—all on one platform. As enterprise AI generates an entirely new class of business data, RelativityOne is the platform built to govern, analyze and act on it."
RelativityOne, the foundation for modern legal data at scale
According to a recent Gallup survey, half of employed American adults report they use AI in their role. As generative AI becomes embedded in everyday work, it is also creating a new and rapidly growing class of enterprise data, any of which can become legal data. Organizations need visibility into how generative AI tools are being used, along with the ability to collect that data within a highly secure and scalable platform designed for the massive volume and complexity of today's enterprise data. Bringing Claude Enterprise conversations into RelativityOne places this new class of human-to-AI content within the platform designed to handle the breadth and magnitude of modern legal work.
Collect and process Claude Enterprise data in RelativityOne
The integration with the Claude Compliance API provides organizations with improved transparency into custodian or entity activity, including activity logs such as user logins, administrative actions and configuration changes, as well as conversation content like chats, uploaded files, and projects, all retrievable via dedicated read endpoints.
Relativity customers and partners can collect Claude Enterprise data directly from the source and process it into a reviewable format within RelativityOne. Once that data is in RelativityOne, teams can apply purpose-built AI for legal outcomes, Relativity aiR, to analyze that data alongside other enterprise data, maintaining context across AI-driven workflows while supporting governance, transparency and defensibility.
Bringing intelligent orchestration to where legal work gets done
The MCP integration adds a conversational orchestration layer on top of RelativityOne, letting system administrators—litigation support teams, legal operations, service providers and developers—stand up new matters, align workspaces to the structure of their data, and manage access and workflows through natural language. By reducing the administrative lift required to provision workspaces, understand data structures, and manage users, teams can move from trigger event to analysis faster, while decisions can still shape outcomes. Additionally, downstream litigator workflows including chronologies, deposition preparation and claim chart creation are executed within RelativityOne.
It also delivers real-time visibility into operations, surfacing usage patterns, reinforcing best practices and supporting more informed decisions across matters, clients and practice groups. That same visibility strengthens governance: teams can audit access, manage matter lifecycles and maintain a defensible posture with less risk of inadvertent disclosure.
RelativityOne has long been a platform meant to be extended through open APIs, its app marketplace, and a partner ecosystem that customers have shaped to their work. This integration further empowers Relativity's user community to orchestrate their RelativityOne environments, streamline operational tasks and ultimately dedicate more time to strategic work.
Claude provides the natural-language orchestration surface, while RelativityOne remains the system of record and system of action, where sensitive data is governed and the work is performed. Relativity aiR—purpose-built for the privilege calls, responsiveness determinations and case-strategy reasoning that legal work requires—is the AI engine for substantive legal analysis, grounded in the evidence itself and governed by Relativity's platform controls.
Learn more and connect with the Relativity team at RelFest London, taking place June 15-16.
About Relativity
Relativity is a leading legal data intelligence company that builds technology to help users organize data, discover the truth, and act on it. Its extensible, AI-powered cloud platform, RelativityOne, transforms complex data into actionable insights at massive scale for litigation, investigations, regulatory inquiries, data breach responses, and other legal use cases. The world's largest law firms and corporations, government agencies, and a robust network of channel partners rely on Relativity's legal AI software to securely surface and manage the most relevant and impactful information in their matters. The company also expands access to technology by providing its platform at no cost to academic institutions through its Relativity Academic program and to organizations supporting pro bono legal work through its Justice for Change initiative.
CONTACT: PR@relativity.com
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
Relativity Adds Collection of Claude Enterprise Data with Claude Compliance API Integration
