Abridge Partnership Scales Ambient Clinical Intelligence Across Hartford HealthCare’s Clinical Enterprise

HARTFORD, Conn. & PITTSBURGH--(BUSINESS WIRE)--Sep 2, 2025--

Abridge ’s AI-powered ambient clinical intelligence platform has been selected by Hartford HealthCare, Connecticut’s most comprehensive healthcare network, following a rigorous evaluation and successful pilot.

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This milestone underscores Hartford HealthCare’s commitment to advancing healthcare by partnering with the world’s leading entrepreneurs, their technologies and aligned visionary leadership.

Abridge’s platform integrates tens of thousands of pieces of clinician feedback daily, ensuring it meets real-world needs while pushing the boundaries of AI—demonstrated by its pioneering work in real-time Prior Authorization at the point of care. Today, Hartford HealthCare is focused on using Abridge to reduce the administrative burden of clinical documentation—a leading contributor to clinician burnout. Nearly 50% of physicians report symptoms of burnout, according to the American Medical Association. Peer-reviewed research in the Journal of the American Medical Informatics Association shows that 67% of clinicians using Abridge feel less at risk of burnout.

The partnership will enable the two organizations to develop solutions together and scale its enterprise-grade platform to nurses, physicians, and advanced practitioners across Hartford HealthCare.

Over the past decade, Hartford HealthCare’s bold approach to AI innovation sets it apart. The system’s Center for AI Innovation in Healthcare partners with world-class startups and entrepreneurs, leading global academic institutions, venture capital, and corporate partners.

Hartford HealthCare has emerged as a pioneer in unlocking the potential of AI in healthcare—doing so with a strong focus on unlocking the full potential of AI for patients in a safe and responsible way.

At the heart of this transformation is Hartford HealthCare’s dedication to improving Access, Affordability, Excellence, and Health Equity (A2E2)—a mission that continues to shape every strategic decision.

“This innovation is central to patient care and clinician well-being,” said Barry Stein, MD, Vice President and Chief Clinical Innovation Officer, Hartford HealthCare. “The notes built from the conversations with clinicians and their patients are the foundation of the patient record, and capturing them effortlessly has an outsized impact on both the patient’s and the clinician’s experience. Abridge understands this and their vision is aligned with ours. Together, we are not just keeping pace with where healthcare is going—we are helping to shape it.”

Abridge has already demonstrated success across outpatient, inpatient, and emergency department settings, supporting more than 55 specialties, over 28 languages, robust auditability and best-in-class hallucination mitigation—key factors in the decision to scale system-wide.

“At Abridge, we share Hartford HealthCare’s vision for how AI can reshape the future of care delivery. Together, we are building not just for today’s documentation needs, but for the next era of healthcare—where ambient AI transforms the revenue cycle, accelerates value-based care, and even informs clinical decision-making,” said Shiv Rao, MD, CEO and Co-Founder of Abridge and a practicing cardiologist. “Hartford Healthcare’s integrated care model, robust innovation ecosystem, and decade-long commitment to accelerating clinically impactful AI make it one of the most forward-looking health systems in the country. We are at the beginning of our journey together and are privileged to be on it.”

Looking ahead, Hartford HealthCare and Abridge are expanding their collaboration to explore how ambient AI can transform nursing workflows and revenue cycle management, accelerate value-based care, and support clinical decision-making at the point of conversation.

About Hartford HealthCare

With 44,000 colleagues and a bold vision for the future, Hartford HealthCare is transforming healthcare across Connecticut and beyond—enhancing access, affordability, health equity, and excellence. Spanning more than 500 locations in 185 towns and cities, the system delivers care to 27,000 people every day.

Hartford HealthCare’s comprehensive network includes world-class hospitals, an expansive behavioral health system, multispecialty physician groups, urgent and virtual care, surgery centers, home and senior care, rehabilitation, and mobile neighborhood health programs. Its unique Institute Model unites leading experts in neuroscience, cancer, digestive health, heart and vascular care, orthopedics, and urology & kidney health to provide a consistent, high standard of care.

Recognized nationally for patient safety and clinical excellence, Hartford HealthCare received the American Hospital Association Quest for Quality Prize in 2025 and holds Leapfrog A-ratings across all hospitals—making it one of the safest healthcare systems in the country.

About Abridge

Abridge was founded in 2018 to power deeper understanding in healthcare. The enterprise-grade AI platform transforms medical conversations into clinically useful and billable documentation at the point of care, reducing administrative burden and clinician burnout while improving patient experience. With deep EHR integration, support for 28+ languages, and 55+ specialties, Abridge is used across a wide range of care settings, including outpatient, emergency department, and inpatient.

Abridge’s enterprise-grade AI platform is purpose-built for healthcare. Supported by Linked Evidence, Abridge is the only solution that maps AI-generated summaries to source data, helping clinicians quickly trust and verify the output. As a pioneer in generative AI for healthcare, Abridge is setting the industry standard for the responsible deployment of AI across health systems.

Abridge was awarded Best in KLAS 2025 for Ambient AI in addition to other accolades, including Forbes 2025 AI 50 List, TIME Best Inventions of 2024, and Fortune’s 2024 AI 50 Innovators.

Abridge Partnership Scales Ambient Clinical Intelligence Across Hartford HealthCare’s Clinical Enterprise

Abridge Partnership Scales Ambient Clinical Intelligence Across Hartford HealthCare’s Clinical Enterprise

ATLANTA (AP) — Hundreds of flights were canceled or delayed Tuesday, one day after powerful storms swept across the eastern half of the country and upended air travel in a cross-section of cities. Travelers have been facing additional jams at airport security checkpoints as a partial government shutdown strains screener staffing.

The disruptions come at an already challenging time for air travel, in part because the shutdown that began Feb. 14 has pressured staffing at some security checkpoints. At the same time, airports are crowded with spring break travelers and fans heading to March Madness games, the annual NCAA men’s and women’s college basketball tournaments.

More than 750 flights scheduled to fly into, out of or within the U.S. have been called off as of early Tuesday, and about 1,300 were delayed, according to flight-tracking site FlightAware.

Flight delays and cancellations piled up Monday at some of the nation’s largest airports, including those in New York, Chicago and Atlanta. The storm system that dumped heavy snow across the Midwest raced toward the East Coast with high winds reaching gusts near 50 mph (80 km) in parts of New York, the National Weather Service said.

Kelly Price, who was trying to get home to Colorado after a family vacation in Orlando, Florida, said her Sunday night flight wasn’t canceled until early Monday.

“By that time the only place for us to sleep was the airport floor. So we’re all tired and frustrated,” she said, adding that the soonest she and her family could book another flight doesn’t leave until Tuesday afternoon.

The nationwide cancellations on Monday included about 600 in and out of Chicago O’Hare International, more than 470 at Atlanta’s Hartsfield-Jackson International and over 450 at LaGuardia Airport in New York City, according to FlightAware.

Citing severe weather, the Federal Aviation Administration ordered ground stops at Hartsfield-Jackson and Charlotte Douglas International Airport and ground delays at JFK and Newark Liberty International Airport.

Danielle Cash found herself stranded in St. Louis on Sunday while trying to get home to Tampa, Florida, after a weekend girls’ trip to Las Vegas. Now she’s spending several hundred dollars more than planned on a hotel room in a snowy city she wasn’t dressed for.

“It was 80 degrees in Tampa when I left and then going to Vegas," she said. “And it was 90 degrees in the desert.”

Cash said she’s now booked on a flight that will take her to Tennessee before finally returning to Tampa by Tuesday afternoon.

The storms unfolded just as airport security screeners missed their first full paycheck over the weekend. The current partial government shutdown affects only the Department of Homeland Security, which includes the Transportation Security Administration.

Democrats in Congress have said Homeland Security won’t get funded until new restrictions are placed on federal immigration operations following the fatal shootings of Alex Pretti and Renee Good in Minneapolis earlier this year.

It is the third shutdown in less than a year to leave TSA workers temporarily without pay. Once the government reopens, employees will have to wait for back pay.

Some airports have reported longer security lines because of staffing shortages as more TSA workers take on second jobs, can’t afford gas to get to work or leave the profession altogether. Homeland Security has said more than 300 TSA agents have quit since the start of the shutdown.

TSA union leaders in Atlanta held a news conference Monday outside Hartsfield-Jackson, warning that air travelers could face increasingly long wait times as the shutdown continues. Even so, union leaders said, many officers are still reporting to work despite mounting financial strain.

Many TSA workers “are coping with eviction notices, vehicle repossessions, empty refrigerators and overdrawn bank accounts,” said Aaron Barker, a local leader with the American Federation of Government Employees. Supporters behind him held signs reading, “We want a paycheck, not a rain check.”

Travelers flying out of New Orleans on Sunday and Monday were advised to arrive at least three hours early “due to impacts from the federal government’s partial shutdown,” Louis Armstrong International Airport said on X. And the airport in Austin, Texas, shared a video on X taken at 5:30 a.m. local time showing the security line spilling out onto the sidewalk outside.

Back in Atlanta, Mel Stewart and his wife arrived four hours earlier than usual for their flight out of Hartsfield-Jackson to make up for longer TSA lines.

“I think it’s being politicized way too much — way too much,” Stewart said Monday of the shutdown. “And these people are working. They work hard, and for TSA people not to get paid, that’s silly.”

Yamat reported from Las Vegas. Associated Press reporters Margery A. Beck in Omaha, Nebraska, and Audrey McAvoy in Honolulu contributed to this report.

People wait in a departure terminal at Ronald Reagan National Airport, in Arlington, Va., Monday, March 16, 2026. (AP Photo/Cliff Owen)

Travelers wait in line at a security checkpoint at Hartsfield-Jackson Atlanta International Airport on Monday, March 16, 2026. (AP Photo/Emilie Megnien)

People wait in a departure terminal at Ronald Reagan National Airport, in Arlington, Va., Monday, March 16, 2026. (AP Photo/Cliff Owen)

A man sleeps in the baggage claim area of Ronald Reagan National Airport, in Arlington, Va., Monday, March 16, 2026. (AP Photo/Cliff Owen)

Jamie Sims left, and Carlos Serna, right, try to get some rest as they wait for their cancelled flight to El Paso, texas to be rescheduled at Love Field Airport in Dallas, Monday, March 16, 2026. (AP Photo/Tony Gutierrez)