LONDON--(BUSINESS WIRE)--Sep 15, 2025--
ReBound Returns, the global leader in returns management, has been named a Premier Partner of Shopify, the all-in-one commerce platform powering millions of businesses worldwide. This expanded partnership brings a seamless, enterprise-grade returns solution to Shopify merchants, empowering brands to streamline operations, reduce costs, elevate customer satisfaction, and improve customer retention at scale.
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Through this partnership, Shopify merchants immediately gain access to ReBound’s fully managed, end-to-end returns system. The solution supports the entire post-purchase journey, from initiation and to shipping with local carriers, processing in ReBound returns centres, all the way to the items’ final destination. On average, merchants using ReBound have seen 30% higher customer retention thanks to smoother, customer-centric return experiences.
As a Premier Partner, ReBound offers a unified returns solution for both e-commerce and retail returns, integrating across all customer touchpoints. Merchants can leverage access to over 300 global carriers and more than 40 regional return hubs, enabling early refunds and fast, sustainable returns around the globe.
Shopify customers using ReBound can get significant business impact, including a 25% increase in Net Promoter Score (NPS), a 50% higher checkout conversion via Shop Pay, and a 40% reduction in customer service requests.
Andrew Hill, New Business Director at ReBound Returns commented: “At ReBound, we’re committed to transforming returns management into a strategic advantage. By expanding our collaboration with Shopify as a Premier Partner, we’re deepening our ability to deliver smarter, more scalable, and more sustainable returns solutions for the world’s leading brands. This partnership strengthens our mission to enhance customer satisfaction and streamline operations by providing a superior returns experience across every channel.”
ReBound currently supports clients worldwide , including leading Shopify brands in fashion, lifestyle, and consumer electronics. Its system is specifically built for enterprise retailers, combining powerful returns technology with logistics enabling features like exchanges, refund triggers, end-to-end tracking, fraud protection, and much more.
Notes to Editors
About ReBound Returns. ReBound (part of Reconomy) is the leading global returns management specialist, enabling easy omnichannel returns for brands and consumers. By combining integrated returns software with an extensive logistics network, ReBound optimizes and manages the entire returns lifecycle so clients can focus on their core business.
https://www.reboundreturns.com/
ReBound Returns
BLACKSBURG, Va. (AP) — James Franklin was hired as Virginia Tech's coach on Monday, a little more than a month after he was fired during his 12th season at Penn State.
The Hokies became the first Power 4 football program to fill a coaching vacancy this season. Franklin was set to be formally introduced at a news conference Wednesday morning.
He was fired by the Nittany Lions on Oct. 12, a day after they lost at home to Northwestern to fall to 3-3.
The 53-year-old Franklin went 104-45 at Penn State, winning a Big Ten championship (in the 2016 season), a Fiesta Bowl (2017) and a Rose Bowl (2022). Last season, he led the Nittany Lions to a first-round victory in the College Football Playoff.
“I’m honored and humbled to join the Hokie family,” Franklin said in a statement. “My vision is simple: to restore unmatched excellence, to build something that lasts, and to serve this university, the Commonwealth of Virginia and our amazing fan base with honor, integrity, and passion. I look forward to getting to work with our players, our staff, and the entire Virginia Tech community.”
Terms of Franklin's contract were not released. Before he was hired by Virginia Tech, Penn State had been on the hook for a buyout worth nearly $50 million. But Franklin and the Nittany Lions negotiated a settlement under which he'll be paid $9 million instead, according to multiple reports.
Franklin has a 128-60 overall record, including his three seasons at Vanderbilt. In Blacksburg, he takes over for his former Nittany Lions defensive coordinator, Brent Pry, who was fired on Sept. 14 after the Hokies lost their first three games by an average of 18.7 points. Virginia Tech started 0-3 for the first time since 1987.
Pry went 16-24, including 10-13 in Atlantic Coast Conference play, in his three-plus seasons. The Hokies (3-7, 2-4 ACC) have since been led by interim coach Philip Montgomery.
Franklin was maligned at Penn State for not winning big games — he went 4-21 against teams ranked in the top 10 of the AP poll — but he brings credibility to a Virginia Tech program that has struggled since Frank Beamer retired in 2015 after 29 years at the helm.
Athletic director Whit Babcock first hired Justin Fuente and then Pry in hopes of continuing the success enjoyed by Beamer, but both coaches floundered. That prompted Virginia Tech President Tim Sands to form a search committee to hire the next coach and limit the scope of Babcock’s role.
The Hokies have just four winning seasons since Beamer's retirement and six since since Babcock became the AD in 2014.
The committee landed on Franklin, whose Penn State teams won at least 10 games six times during his tenure. Franklin also showed an ability to recruit in Virginia. In 2023, he signed six of the top 10 prospects in the state, according to various recruiting services, and one of his best players in the past five years was Tyler Warren, a tight end from the Richmond area who was a first-round NFL draft pick by the Indianapolis Colts this spring and is flourishing as a rookie.
“His experience, passion, and record of success embody our commitment to compete at the highest level," Sands said of Franklin in a statement. “His selection is the result of unprecedented collaboration by our athletic administration with university leaders, esteemed alumni, including former NFL coaches and players, and our most dedicated supporters.
“James will provide the leadership and inspiration our student-athletes need, and the performance on the field that our university community, alumni, and fans expect and deserve.”
Virginia Tech has committed to providing Franklin with the resources he needs to be successful. The Board of Visitors approved a plan in late September to add $229 million to the athletic department's budget over the next four years, primarily to bolster the football program. Half of that money, though, is coming from philanthropy and needs to be raised.
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FILE - Penn State head coach James Franklin watches the action against Northwestern during the second quarter of an NCAA college football game, Saturday, Oct. 11, 2025, in State College, Pa. (AP Photo/Barry Reeger,File)
