KUALA LUMPUR, Malaysia, Oct. 15, 2025 /PRNewswire/ -- The 10th Annual CX Summit Kuala Lumpur, organised by CX Malaysia and supported by Contact Centre Association of Malaysia (CCAM), will once again welcome Shep Hyken, global customer experience (CX) guru, on 11–12 November 2025 at the One World Hotel, Petaling Jaya. This marks his third appearance at Malaysia's premier CX event.
Shep Hyken, recognized worldwide as a leading voice in customer service and experience, has worked with global giants such as Amazon, FedEx, Marriott, and Deloitte. Author of eight best-selling books—including The Amazement Revolution, which appeared on both the New York Times and Wall Street Journal bestseller lists—Hyken has been a driving force in shaping how organizations worldwide build and sustain customer trust.
At CX Summit 2025, Hyken will share insights on Malaysia's CX progress, providing a global perspective on local achievements and opportunities. He will be joined by top CX leaders from prominent organizations including CIMB Bank, Maxis Berhad, RHB Bank, CelcomDigi, Philip Morris Malaysia, Pos Malaysia, Malaysia Aviation Group, and Bank Simpanan Nasional to name a few.
A Decade of Elevating CX in Malaysia
Now in its 10th year, CX Summit has become a benchmark event for CX excellence in Malaysia and the ASEAN region. Last year's summit saw the launch of the State of CX in Malaysia Research and Report, which revealed Malaysia's inaugural CX score of 3.61 – Proficient Level. This year, Manoj Menon, Founder and CEO of Twimbit, will unveil the 2025 findings and the nation's latest CX score.
Themed "Reimagining a New World", this year's summit will explore the evolving landscape of CX, where empowered consumers expect richer, more seamless experiences. From brand promises and digital platforms to frontline service and AI-driven transformation, every business decision today is ultimately a CX decision.
"Customer Experience is THE Business Strategy," said Vigneswaran Sivalingam, President of CCAM and Chairperson of CX Malaysia. "The CX of today is holistic—spanning brand, marketing, service, corporate, digital, and technology. It is also the ultimate objective driving transformation and AI adoption strategies."
He continues by saying, "The truth is simple. Competitors can copy your products, pricing, and marketing—but not how you make customers feel. Experience is the new battleground, and customer trust is the ultimate currency. Businesses that embrace this shift won't just serve customers; they will earn relationships that last a lifetime."
Innovation at the #DigitalCX Marketplace
In addition to thought leadership sessions, CX Summit 2025 will feature the #DigitalCX Marketplace—a showcase of the latest innovations in AI, cloud, CRM, omni-channel, and unified communications solutions. This year's showcase partners include Genesys, NTT Data, Radiant Communications, ITApps, Zoom Communications, Webex by Cisco, Zendesk, VLAN, Enghouse Interactive, Talkdesk, Nubitel, Freshworks, Logitech, AtasCloud, Orlig, Sestek, Fanolabs, uni4AI and CoffeeBot, with more to be announced.
Shaping a Customer-Centric Nation
CX Summit 2025 is more than just a conference—it is a catalyst for shaping Malaysia into a truly customer-centric nation.
Event Details
Date: 11–12 November 2025
Venue: One World Hotel, Petaling Jaya, Kuala Lumpur
For registration and enquiries, please contact cxsummit@ccam.org.my
** The press release content is from PR Newswire. Bastille Post is not involved in its creation. **
World-Renowned CX Guru Shep Hyken Returns to Kuala Lumpur for the 10th Annual CX Summit 2025
At Anker Day 2026, Anker Innovations marks its 15th anniversary by unveiling THUS™ - ANKER's first neural-net Compute-in-Memory AI audio chip - and a new generation of products across soundcore and eufy.
NEW YORK and Bellevue, Wash., May 22, 2026 /PRNewswire/ -- Anker Innovations is hosting Anker Day 2026: Where Ultimate Meets Possible, its annual brand event to showcase the newest product launches and technology break-throughs across its portfolio. Where Ultimate Meets Possible will bring together media, retail buyers and key influencers for an exclusive look at what's next in consumer electronics, spanning premium audio, home energy and the smart home appliances.
Where Ultimate Meets Possible will be held at STORIED in New York City, an invite-only experience featuring keynote presentations, hands-on product demonstrations and a deep dive into the company's latest innovations.
Anker Day 2026 debuted innovations across three brands: soundcore's Liberty 5 Pro and Pro Max — the first earbuds powered by Anker's new THUS™ AI chip — alongside VibeOS AI platform and Nebula SpaceFlow; Anker SOLIX's S2000, the world's longest-lasting 2kWh home backup power station; and eufy's EdgeAgent™, a local AI home security agent, plus new baby care products.
Started With Power
Anker was founded in 2011 and released its first product in the following year: a 4,500mAh ultra-slim power bank. It was a modest beginning, but behind it was an engineering conviction that would shape everything that followed. If technology is going to make a meaningful difference in people's lives, it has to be built to the highest possible standard.
2012 - The Beginning
Anker's first product: a 4,500mAh ultra-slim power bank - the start of a commitment to putting well-engineered, reliable power in people's hands.
2013 - PowerIQ™
Introduced PowerIQ™, enabling fast-charging compatibility across both iOS and Android - setting the standard for universal charging intelligence.
2018 - GaN from Aerospace
An early adopter of Gallium Nitride (GaN) from aerospace applications for consumer charging - delivering a 40% size reduction without sacrificing output.
2019 - World's Smallest 18W Charger
Delivered the world's smallest 18W charger at the time - proving that ultimate performance and ultra-compact form are not a trade-off.
2022 - GaNPrime™
Pioneered high-power multi-port chargers with dynamic power distribution - intelligently allocating power across multiple devices simultaneously.
2023 - 240W Wall Charger
Delivered the industry's highest-power 240W wall charger at the time - meeting the demands of the most power-hungry professional setups.
2024 - InstaCord™ & UltraDura™
In 2024, InstaCord™ became Anker's most advanced retractable‑cable technology and UltraDura™ achieved industry‑leading durability.
2025 - GaNPrime™ 2.0 • PowerIQ™ 5.0 • AnkerSense™ View • TurboBoost™
GaNPrime™ 2.0 (most advanced fast charging), PowerIQ™ 5.0 (smartest compatibility), AnkerSense™ View (intelligent display technology), and TurboBoost™ for ultra-fast power bank recharging. The pursuit never stops.
Fifteen years. Eight technology generations. Every breakthrough driven by one and only promise: seeking the ultimate innovation, not as an end in itself, but because technology built to its highest standard is how we put the possibilities people want in their lives within reach. Technology in service of people. That is what this pursuit has always meant.
Today's Milestone: Anker Thus™
For 80 years, chip design has followed the same logic established by John von Neumann in 1945: separate the processor from memory, and shuttle data between them one instruction at a time. For eight decades across mainframes, desktops, and data centers, this model worked. AI breaks that assumption. A neural network draws on millions of learned parameters all at once - and in a wearable device, moving that data between memory and processor consumes more than 90 percent of chip power, leaving almost nothing for actual computation.
THUS™ applies a different principle: embed computation directly inside NOR Flash memory cells, where the model already lives. The model parameters never have to move. The energy previously consumed by data movement is redirected entirely to computation.
The first THUS™ AI chip debuts in earbuds, delivering up to 150 times more AI computing power on the environmental noise cancellation task than Anker's previous-generation flagship earphones.
Clear Calls - the chip's first disclosed feature - runs a large neural network entirely on-device, anchored by eight MEMS microphones and two bone conduction sensors, for a significantly clear call in any environment. Additional AI-powered features including Signature Sound and Voice Control debuted at Anker Day.
"Every AI chip built until now stores the model on one side and does the computation on the other. To think, the device has to carry all those parameters across, many times per second, every single inference. THUS™ puts the computation where the model already lives. The model never has to move again."
- Steven Yang, Founder and CEO, Anker Innovations
THUS™ takes inspiration from "Thus have I heard", a Buddhist phrase that reflects direct transmission - knowledge conveyed as it was experienced, without distortion.
All performance figures are based on internal Anker lab tests. The 150× AI computing power figure applies specifically to the environmental noise cancellation task and reflects the architectural change from rule-based to neural-net AI processing. It is not a general performance claim and does not reflect a process node upgrade. The environmental noise cancellation workload referenced here runs as an on-device neural network model on the first THUS™ chip.
Anker soundcore Liberty 5 Pro: The First Product Powered by Anker Thus™
The soundcore Liberty 5 Pro and Liberty 5 Pro Max are the first two products to ship with the THUS™ chip. Their positioning is organized around three on-device intelligence layers the chip enables - understanding, adapting, and tuning - each representing a function earbuds could not credibly perform before neural-net AI became viable at this scale. Coming to the market soon.
15 Years, One Promise
From our first power bank to a proprietary AI chip in 2026 - the categories we build in keep expanding, and so does the scope of what technology can do for people's lives. Our promise has been one and only, seeking the ultimate innovation, with the conviction that technology built to its highest standard makes the possibilities people want in their lives the ones they can actually live. Fifteen years is long enough to know that trust is earned slowly. Fifteen years in. The pursuit continues.
About Anker Innovations
Anker Innovations is a global consumer technology company driven by ultimate innovation, creating products that help people power, create, connect, and live more freely. Founded in 2011, Anker Innovations serves more than 200 million consumers across 146 countries and regions. Learn more at anker.com.
DISCLAIMER
*Statements in this news release that are not statements of historical fact may include forward-looking statements regarding future events or the future financial performance of the company. We wish to caution you that such statements are just predictions and that actual events or results may differ materially. Forward-looking statements involve a number of risks and uncertainties surrounding competitive and industry conditions, market acceptance for the company's products, risks of litigation, technological changes, developing industry standards and other factors related to the company's businesses. The actions referred to in this press release are not an admission or acknowledgement of any claim or allegation. The Company reserves all of its rights.
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15 Years of Seeking Ultimate Innovation: From Power Banks to Proprietary AI THUS™ Chip
15 Years of Seeking Ultimate Innovation: From Power Banks to Proprietary AI THUS™ Chip
15 Years of Seeking Ultimate Innovation: From Power Banks to Proprietary AI THUS™ Chip
