xtype Launches 2026 State of ServiceNow Operations Survey at World Forum New York

COVINA, Calif.--(BUSINESS WIRE)--Oct 29, 2025--

xtype, the Technical Governance Platform for ServiceNow, today announced the launch of its 2026 State of ServiceNow Operations Survey, launching at The ServiceNow World Forum in New York. Building on the success of its inaugural 2025 report, xtype is inviting ServiceNow customers worldwide to share their experiences managing and governing the Now platform as platform adoption and AI capabilities continue to accelerate.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20251029749593/en/

The comprehensive survey will examine how platform teams manage complexity, enforce technical governance, and prepare for GenAI—while balancing velocity, compliance, and scale. It examines operational realities across environment sprawl, change control, upgrade strategies, and audit readiness to benchmark the current state of ServiceNow delivery. Results will be published in the 2026 State of ServiceNow Operations Report in Q1 2026.

The Aim of the 2026 State of ServiceNow Operations Survey

Last year's report revealed critical technical governance challenges facing ServiceNow customers as they scale their implementations. Key findings included:

“The 2025 report revealed a fundamental truth. ServiceNow isn’t a single system — it’s an ecosystem of interconnected instances spanning production, development, test, training, and regional environments,” said Ron Gidron, CEO of xtype. "As our customers showed us, managing this complexity without proper technical governance creates blind spots, security risks, and productivity losses that directly undermine platform ROI. The 2026 survey will help ServiceNow teams benchmark their maturity, identify gaps in technical governance, and learn where peers are finding success in scaling safely and delivering faster."

Driving Platform Value Through Governance

xtype's research continues to focus on helping organizations maximize their ServiceNow investments by identifying operational best practices and technical governance gaps. As companies expand their ServiceNow footprints and adopt advanced capabilities like Gen AI and Agentic AI, effective technical governance of the Now platform becomes essential for accelerating delivery while maintaining compliance and security.

“ServiceNow is one of the most strategic investments enterprises make. Without strong technical governance, that investment is at risk,” said Scott Willson, Head of Product Marketing at xtype. “This research gives teams a clear view into how their peers are navigating operational challenges, managing scale, and building the foundation required for AI and beyond. Whether you’re new to ServiceNow or running a large platform team, these insights will help you deliver smarter, faster, and safer.”

Participate in the Research

ServiceNow customers are invited to participate in the 2026 State of ServiceNow Operations Survey. The anonymous survey takes approximately 5 minutes to complete and covers:

Survey participants will receive early access to the complete 2026 State of ServiceNow Operations Report upon publication.

To participate in the survey,click here.

About xtype

Founded in 2020, xtype is the first and only technical governance platform for ServiceNow. Built for multi-instance environments, xtype gives platform teams real-time visibility, control, and automation to accelerate delivery without losing compliance. Global leaders in banking, insurance, and healthcare trust xtype to reduce risk, enforce policy, and move faster with confidence. Learn more at www.xtype.io

ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries.

xtype, 'State of ServiceNow', Survey Launch

MELBOURNE, Australia (AP) — Coco Gauff and Venus Williams could meet in the second round of the Australian Open, another potential chapter in a tennis tale that started with a 15-year-old on her Grand Slam debut beating a seven-time major winner at Wimbledon.

Gauff thanked Williams for being such an inspiration for her career after that win at the All England Club in 2019, saying “I wouldn’t be here if it wasn’t for her.”

She followed it up with a first-round win at the Australian Open in 2020.

Now she’s the No. 3 seed and a two-time major winner. The 45-year-old Williams has a wild-card entry for the Australian Open, where she’s playing for the first time in five years.

The tournament starts Sunday at Melbourne Park. When the draw was conducted Thursday, Gauff was drawn to open against No. 91-ranked Kamilla Rakhimova and No. 576-ranked Williams — who made her Australian Open debut in 1998 and has twice reached the final — was drawn to face No. 68-ranked Olga Danilovic in the first round.

Williams is set to become the oldest woman to compete in an Australian Open main draw, surpassing the record previously held by Japan’s Kimiko Date, who was 44 when she lost in the first round at Melbourne Park in 2015.

To have any chance of facing Gauff again, she needs to do something she hasn't done in 2026: record a win. In the last two weeks, Williams played tournaments in New Zealand and in Hobart, losing in the first round at both.

After a 6-4, 6-3 win over Williams on Tuesday, Tatjana Maria said it was a tough one because “everyone loves Venus. I love her, too."

Gauff and Williams are in the same half of the draw as top-ranked Aryna Sabalenka, who won back-to-back Australian Open titles before losing last year's final to Madison Keys.

Sabalenka, who opened her season with a title in Brisbane last week, has a potential third-round meeting against 2021 U.S. Open winner Emma Raducanu.

Defending champion Keys, who lost her quarterfinal match at the Adelaide International to rising Canadian star Victoria Mboko in three sets on Thursday, was drawn into the same quarter as No. 6 Jessica Pegula, and No. 4 Amanda Anisimova.

No. 2-ranked Iga Świątek, seeking a career Grand Slam with her first title at Melbourne Park, is in the bottom quarter on that side of the draw and has a potential fourth-round match against four-time major winner Naomi Osaka.

Jannik Sinner and Novak Djokovic landed in the same half of the draw, setting up a potential semifinal between the defending champion and the 24-time major winner.

Djokovic, who has won 10 Australian titles but hasn't gone past the semifinals at Melbourne Park since 2023, played an exhibition against Frances Tiafoe on Rod Laver Arena hours after the draw was made. He withdrew last week from a warmup tournament in Adelaide to give himself more time to be ready for the Open.

Top-ranked Carlos Alcaraz is on the opposite side to Sinner and Djokovic, and has Tiafoe and local hope and sixth-seeded Alex De Minaur in his quarter of the draw.

AP tennis: https://apnews.com/hub/tennis

Coco Gauff of the United States plays a forehand return during a practice session ahead of the Australian Open tennis championship in Melbourne, Australia, Thursday, Jan. 15, 2026. (AP Photo/Mark Baker)