RESEARCH TRIANGLE PARK, N.C.--(BUSINESS WIRE)--Jan 13, 2026--
Specialty retailers are under increasing pressure to deliver engaging in-store experiences while managing growing operational complexity, labor pressures, and evolving customer expectations. To help retailers respond, Incisiv, in partnership with Toshiba Global Commerce Solutions and Intel, have released new research that takes a closer look at how retailers are navigating that balance, outlining a practical framework for modernizing store operations in real-time.
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“Specialty retailers operate in some of the most complex store environments in retail, where differentiation depends on experience, but success is determined by execution,” said Giri Agarwal, Chief Strategy Officer at Incisiv. “As retailers look to improve accuracy and efficiency at the front end of the store, technologies such as computer vision are becoming increasingly important - reflected by the fact that 80% of retailers are investing in computer vision to address missed scans at self-checkout. Retailers that can adapt operations in real time are better positioned to manage complexity while delivering consistent, high-quality in-store experiences.”
The research offers clear direction for leaders looking to strengthen store performance today while positioning their operations to respond more effectively to evolving customer expectations, operational demands, and technology requirements in the future. Retail leaders can explore the findings in The Adaptive Store: Balancing Experience and Efficiency in Specialty Retail industry brief and access practical guidance in the Building Adaptive Specialty Retail Stores playbook.
“Specialty retailers rely on technology to deliver differentiated experiences, but those experiences only scale when operations, strategy, and partners are aligned,” said Fredrik Carlegren, VP and Head of Marketing & Communications at Toshiba Global Commerce Solutions. “The findings underscore how critical it is to connect experience and execution—particularly as retailers with strong omnichannel engagement retain nearly89% of customers, compared with just 33% for those with weaker strategies. Strong collaboration and partnership strategies are essential to that alignment, and our work with Intel is one way we are helping retailers translate insight into action across today’s complex store environments.”
About Incisiv:
Incisiv is a peer-to-peer executive network and industry insights firm for consumer industry executives navigating digital disruption. Incisiv offers curated executive learning, digital maturity benchmarks and prescriptive transformation insights to clients across the consumer and technology industry spectrum.
www.incisiv.com
About Toshiba Global Commerce Solutions:
Toshiba Global Commerce Solutions empowers retail to thrive and prosper through a dynamic ecosystem of smarter, more agile solutions and services that enable retailers to resiliently evolve with generations of consumers and adapt to market conditions. Supported by a global organization of devoted employees and partners, retailers gain more visibility and control over operations while enjoying the flexibility to build, scale, and transform retail experiences that anticipate and fulfill consumers’ ever-changing needs.
Visit commerce.toshiba.com and engage with us on:
LinkedIn - YouTube - Facebook - Instagram: @toshibacommerce
X/Twitter: @ToshibaCommerce
Toshiba Global Commerce Solutions is a wholly owned subsidiary of Toshiba Tec Corporation, which is traded on the Tokyo Stock Exchange.
The research offers clear direction for leaders looking to strengthen store performance today while positioning their operations to respond more effectively to evolving customer expectations, operational demands, and technology requirements in the future.
PHILADELPHIA (AP) — The Flyers and Penguins put a squeeze on the penalty box in Game 3 of their playoff series — try, 11 total players cramped inside their designated punishment areas.
Each could have snapped a team photo after a melee broke out in the second period of the Flyers' 5-2 win over the Penguins on Wednesday night in their Eastern Conference first-round series.
“It was a party in there,” penalized Flyers defenseman Nick Seeler said.
The celebration extended into the joyous locker room after the Flyers took a 3-0 series lead.
Penguins forward Bryan Rust slammed Travis Konecny to the ice behind the net and smothered the Flyers forward in a hit that sparked all the lines to join the fray. Konecny ripped off his helmet and dropped his gloves and beckoned Rust to fight him.
Rust and Pittsburgh teammates Erik Karlsson, Samuel Girard, Connor Dewar and Ryan Shea went to the visiting box. Rust got an extra penalty that put the Flyers on the power play.
“I got elbowed, so I just kind of locked him, took him to the ground," Rust said. "He tried to kick me. We threw a couple punches back and forth. Not sure why I got an extra two (minutes).”
Konecny was joined by Travis Sanheim, Cam York, Matvei Michkov and Christian Dvorak in the home box. Dvorak turned to the group and said, “Imagine the celebration if we score one here.”
Trevor Zegras scored on the power play to tie it, and he went over to the penalty box to celebrate with his five teammates trapped inside.
“There was a lot of ‘em in there, and I figured they were going to be jumping around,” Zegras said. “I thought if I scored I was going right to them.”
Seeler joined them to make it six in there 61 seconds later when he was whistled for cross-checking, but that was after Zegras had tied it following a strong Pittsburgh start.
Penguins coach Dan Muse said the game changed “when they put all the players in the box.” Captain Sidney Crosby was similarly baffled.
“It kind of a turned into a bit of a circus there," Crosby said. “Not sure why they decided to put five guys in the box on each end.”
The photos of the Flyers-in-the-box turned into an instant social media hit around the NHL.
“I think you’ll be seeing that meme of the guys cellying in the box together for a long time,” Flyers forward Garnet Hathaway said.
Flyers fans went wild in celebration of the franchise's first home playoff game since 2018, and their first home playoff win since 2016. The Penguins were left to lament the penalty calls — and the lengthy delay.
“It took forever to get back playing hockey," goaltender Stuart Skinner said. “Everyone was just sitting around for what felt like forever. I don’t remember waiting that long for a puck drop maybe ever. Obviously circumstances had it that the refs had to take some time. It just took a while. ”
The Flyers lead the series 3-0 after winning both games in Pittsburgh. Game 4 is Saturday night.
It’s the second consecutive crowded penalty box night in the playoffs. Montreal and Tampa Bay each had all five skaters on the ice sent off at once following a similar postwhistle scrum in Canadiens-Lightning Game 2 on Tuesday.
Karlsson joined Muse and Crosby in his amazement after being sent off despite little to do with the melee.
“I didn’t do anything," Karlsson said. "They just decided to take everybody who was on the ice, which I’ve never seen in my 17 years (in the NHL). It’s unfortunate. It benefited them more than it benefited us. I don’t think that’s a question for me because I don’t fully understand what just happened.”
AP NHL playoffs: https://apnews.com/hub/stanley-cup and https://apnews.com/hub/nhl
Philadelphia Flyers and Pittsburgh Penguins players fight during the second period of Game 3 in the first round of the NHL Stanley Cup hockey playoffs Wednesday, April 22, 2026, in Philadelphia. (AP Photo/Matt Slocum)
Pittsburgh Penguins' Bryan Rust, left, wrestles with Philadelphia Flyers' Travis Konecny during the second period of Game 3 in the first round of the NHL Stanley Cup hockey playoffs Wednesday, April 22, 2026, in Philadelphia. (AP Photo/Matt Slocum)
Pittsburgh Penguins' players watch from the penalty box during the second period of Game 3 against the Philadelphia Flyers in the first round of the NHL Stanley Cup hockey playoffs Wednesday, April 22, 2026, in Philadelphia. (AP Photo/Matt Slocum)
Philadelphia Flyers' Trevor Zegras, right, celebrates with teammates in the penalty box after scoring a goal during the second period of Game 3 against the Pittsburgh Penguins in the first round of the NHL Stanley Cup hockey playoffs Wednesday, April 22, 2026, in Philadelphia. (AP Photo/Matt Slocum)
