New Self-Service Kiosk Launches for Cross-Boundary Public Services in Guangdong, Hong Kong, and Macao

2026-01-27 16:32 Last Updated At：01-28 11:45

Guangdong-Hong Kong-Macao Cross-boundary Public Services Designated Self-service Area and Macao SAR Government e-Services self-service kiosk launched at Treasury Building today

The Digital Policy Office (DPO), together with the Guangdong Provincial Administration of Government Service and Data, as well as the Identification Services Bureau of the Macao Special Administrative Region (Macao SAR), today (January 27) announced the establishment of the Guangdong-Hong Kong-Macao Cross-boundary Public Services Designated Self-service Area and the setting up of the Macao SAR Government e-Services self-service kiosk at the Treasury Building, enabling residents and enterprises in Hong Kong to enjoy simple and convenient cross-boundary public services starting today.

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Guangdong-Hong Kong-Macao Cross-boundary Public Services Designated Self-service Area and Macao SAR Government e-Services self-service kiosk launched at Treasury Building today Source: HKSAR Government Press Releases

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Guangdong-Hong Kong-Macao Cross-boundary Public Services Designated Self-service Area and Macao SAR Government e-Services self-service kiosk launched at Treasury Building today Source: HKSAR Government Press Releases

The DPO has been advancing the initiative of Cross-boundary Public Services between Guangdong, Hong Kong and Macao. Following the installation of the Hong Kong Cross-boundary Public Services self-service kiosks and "iAM Smart" self-registration kiosks earlier in the nine Mainland cities of the Guangdong-Hong Kong-Macao Greater Bay Area (GBA) and Macao, a one-stop Self-service Area jointly established with Guangdong Province and the Macao SAR is now available in Hong Kong.

In delivering his speech, the Commissioner for Digital Policy, Mr Tony Wong, said, "The launch of the Guangdong-Hong Kong-Macao Cross-boundary Public Services Designated Self-service Area marks another step forward in the collaborative efforts of Guangdong, Hong Kong and Macao to promote cross-boundary public services. It provides residents and enterprises in Hong Kong with one-stop access to the relevant public services, thereby achieving seamless cross-boundary public services across the three places."

Starting today, the public can register for "iAM Smart+" and access various public services of Guangdong Province and the Macao SAR by visiting the Self-service Area located on 1/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon. The Self-service Area is open from 9am to 5pm, Monday to Friday (except public holidays), with the following self-service kiosks:

Guangdong Province's cross-boundary public services kiosk: providing over 100 Guangdong Provincepublic services covering areas such ashousing, retirement and employment;

Hong Kong's "iAM Smart" self-registration kiosk: facilitatingHong Kong residents inregistering for "iAM Smart" and accessingover 1 300 government, public and private online services; and

Macao SAR Government e-Servicesself-service kiosk: providing 37 Macaopublic services from 11 government departments, covering areas such as identity verification, tax enquiries and social welfare.

The DPO will continue to work closely with Guangdong and Macao to further enhance the Cross-boundary Public Services, with a view to coping with the demands of residents and enterprises in the GBA for Hong Kong public services.

For details, please visit the Hong Kong Cross-boundary Public Services website at www.crossboundaryservices.gov.hk.

Secretary Sun Confident in Smooth Launch of $2 Flat Rate Transport Discount for Elderly

Remarks by SLW at media session (with photos/video)

The Secretary for Labour and Welfare, Mr Chris Sun, met the media today (April 3), after observing the implementation of the "$2 flat rate or 80 per cent discount" on the first day at Tiu Keng Leng Station Public Transport Interchange. Following are Mr Sun's remarks at the media session:

Reporter: How do you evaluate the first-day roll-out of the scheme, and how do you address the fact that some elderly are not comprehensively understanding the whole implementation?

Secretary for Labour and Welfare: Today, 3rd of April, is the date when the "$2 flat rate or 80 per cent discount" is officially launched. For minibuses and for buses, the launch time was midnight today. For the MTR, it started from its first train which departed the terminal at 5.30am this morning.

So far, based on our territory-wide promotion, and also my own personal contact with the elderly through my visit to Wong Tai Sin including a public market and a restaurant, most of them are familiar with the operation of the "$2 flat rate or 80 per cent discount". They know the operation is very straightforward, for any fare that is at $10 or below, they still just need to pay $2. For fare that is over $10, the elderly just bare 20 per cent of the cost, and the rest of the fare will be borne by the Government. I gave them an example, for a bus fare that charges an adult for $15, the elderly people with JoyYou card would only have to pay $3, i.e. 20 per cent of the fare.

So, apart from today, we are also going to step up our promotion through television, radio and posters which have been posted all around Hong Kong. Also, as you can see, in 75 spots in Hong Kong, we are stationing the ambassadors for a total of three weeks. They are in the spots to help answer questions about the "$2 flat rate or 80 per cent discount". Apart from that, we have had the support of district councillors, Care Team members, and also staff of our welfare NGOs (non-governmental organisations). They are using their own ways to explain the operation of the "$2 flat rate or 80 per cent discount". We are pretty confident that the scheme is now being launched smoothly, and for those who will be using the new arrangement, they know about the operation.

Thank you very much.

(Please also refer to the Chinese portion of the remarks.)

New Self-Service Kiosk Launches for Cross-Boundary Public Services in Guangdong, Hong Kong, and Macao

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