Cybercrime Expert Warns: 55% Of Brits Fail to Spot Fraudulent Tickets on Social Media and Price Caps Could Make Scams Worse

LONDON--(BUSINESS WIRE)--Feb 10, 2026--

To mark Safer Internet Day, Get Safe Online has launched new research led by former cybercrime police officer Nick Hawe exposing a worrying truth: the majority of UK fans can’t tell a genuine ticket from a fake on social media. With 2026 set to be one of the busiest years on record for live events, the findings highlight a growing vulnerability to online ticket scams and the need for clearer guidance on staying safe when buying tickets online. In response to these findings, Get Safe Online has appointed Nick Hawe as its Ticket Safety Expert to help protect fans from ticket scams.

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The research comes at a pivotal time, as the UK government plans to introduce price caps on resale tickets. Restricting resale sites risks reducing competition and leaving fans with fewer safe alternatives, which could fuel higher levels of ticket fraud.

The research found that:

Most Brits can’t spot an authentic ticket on social media and risk being further exposed by the UK government’s ticketing plan

With fan demand surging this year for major concerts such as Harry Styles, BTS and Ariana Grande, as well as sporting events like the World Cup, Nick Hawe and Get Safe Online warn that scammers will be planning to exploit fans across social platforms and messaging apps.

Against this backdrop, 26% of Brits admit they have bought tickets on social media because they appeared cheap, only to later discover they were fake, losing an average of £258. Trust in purchasing tickets on these platforms remains low, with 60% saying they do not trust buying tickets on X, 54% on Instagram and 53% on Facebook.

According to the study, 51% of respondents were unaware that price caps could increase the risk of ticket scams on social media. However, data from Ireland where caps exist shows significantly higher risk: fraud rates are 13.6% nearly four times the UK’s. This was starkly illustrated by the NFL Dublin ticket on sale, where the absence of legal resale options pushed fans to social media, triggering an 80% spike in ticket-scam victims and a 48% rise in losses, with 17–24-year-olds most affected. Capping ticket prices shrinks consumer choice and forces desperate fans onto social media, where there are no protections and no refunds.

Majority of Brits want access to safe alternatives yet nearly half are willing to risk losing money on social media to see their favourite artist

70% of respondents said they would only buy tickets from a platform offering consumer protections such as refunds or replacement tickets, However, nearly half of Brits, 45% reported they would still risk losing money on a ticket on social media even if they suspected it might be fake. This highlights the importance of providing safe alternatives for consumers which price caps would undermine.

Nick Hawe, Ticket Safety Expert said:

“Ahead of a stellar year of live events it’s alarming to see that 55% of Brits aren’t able to spot a ticket scam. To make this worse, the Government is proposing the introduction of price caps on resale tickets exposing even more fans to fraud on social media. This proposal will limit competition pushing fans towards social media platforms where scams are rife. Primary ticketing makes up 94% of the UK ticketing market - resale accounts for just 6%. Instead of focusing on the 6%, the government should ensure fans have access to safe, regulated alternatives that help protect them from being scammed.”

Fans can visit the “ Safe Ticket Buyer Tools” page on Get Safe Online, offering free tools recommended by Ticket Safety Expert, Nick Hawe, on how to stay protected from online fraud.

Real-life case studies from Michael Oxley and Joel Diamond also show just how easily fans can fall victim to ticket scams on social media:

Michael Oxley, 56, St. Helens, Merseyside, Gaming Consultant lost £700 to scammers after trying to buy Oasis tickets on Facebook. Speaking of the experience Michael said, “We were trying to buy Oasis at Heaton Park tickets last summer, and my daughter spotted them being sold on Facebook by what looked like a family friend. It never crossed our minds that it could be fake - it was their name, their photo, everything.

“The person messaging us was so convincing. They asked us to pay in installments and we trusted them, thinking we were dealing with someone we knew, it turned out their account had been hacked by a scammer so the tickets never arrived.

“Realising we’d been scammed was heartbreaking. We didn’t just lose £700, we lost something we were really looking forward to sharing together. Seeing how disappointed the family was was the worst part. You’re left feeling embarrassed, angry and foolish but more than anything, just sad. I wouldn’t want anyone else to go through that.”

Joel Diamond, 22, Liverpool, Bartender, also shared his experience as a scam victim, losing £350 in the process, “I was on holiday in Cologne with my girlfriend and we just wanted to do something special while we were there. When we found tickets for Leverkusen vs Dortmund on what looked like a trusted Reddit page, it felt perfect. The seller even sent proof of purchase, so we had no reason to doubt it.

“Walking up to the stadium, we were so excited. Then the scanner wouldn’t accept the tickets. We tried again and again, but the QR codes just didn’t work. That’s when it hit us - we’d been scammed.

“I was a student at the time and I’d spent all my holiday money on those tickets. Losing £350 meant I didn’t even have enough left to enjoy the rest of the trip. I had to ring my dad and ask him to help me out. Standing there watching everyone else go in while we were locked out was awful. It completely ruined what was meant to be a really special moment.”

About Nick Hawe

Nick Hawe is a former police detective with 30 years’ experience at North Wales Police specialising in fraud, serious and organised crime, and online criminality. Nick was recently appointed as Get Safe Online’s Ticket Safety Expert ambassador to help fans navigate purchasing tickets online safely. Nick is available for interviews.

About Get Safe Online

Get Safe Online is the UK’s leading internet safety website, providing unbiased, practical advice on protecting yourself, your devices, and your business from online fraud, identity theft, viruses, and other digital risks. A public-private partnership supported by organisations across banking, retail, and cybersecurity, Get Safe Online also delivers national and community events, working closely with law enforcement and government bodies to promote safer online practices.

Most Brits can’t spot an authentic ticket on social media and risk being further exposed by the UK government’s ticketing plan.

Ticket Safety Expert, Nick Hawe, warns that government ticket resale price caps could push fans onto risky social media scams and urges using safe, regulated platforms with consumer protections; visit Get Safe Online for tools to stay protected.

CORTINA D'AMPEZZO, Italy (AP) — Ukrainian skeleton athlete Vladyslav Heraskevych will be allowed to wear a black armband in competition at the Milan Cortina Games, the International Olympic Committee said Tuesday, but not the helmet he wanted to commemorate the lives of some athletes from his country who were killed in the war with Russia.

The IOC called the move a compromise.

“I think what we’ve tried to do is to address his desires with compassion and understanding,” IOC spokesman Mark Adams said Tuesday. “He has expressed himself on social media and in the training and, as you know, we will not stop him expressing himself in press conferences, as he leaves competition in the mixed zone and elsewhere. We feel that this is a good compromise in the situation.”

Heraskevych said the IOC told him Monday night that he could not wear the helmet that shows the faces of several Ukrainian athletes who have been killed since 2022, because Olympic officials decided it broke the rule banning political statements.

Heraskevych — who was fourth at last year's world championships and is generally considered a medal hopeful at these games — has more training runs scheduled for Tuesday and Wednesday, and he is expected to compete in the Olympic men's skeleton race Thursday.

It was not immediately clear if he would wear the armband. The IOC also pointed out that it has banned armbands in the past, but is willing to make an exception in Heraskevych's case. The move by the IOC doesn't mean all athletes can wear armbands, and if Heraskevych chooses to do so, it can not include any text, Adams said.

“We didn’t violate any rules, and it should be allowed for me to compete with this helmet,” Heraskevych told The Associated Press on Monday, before Ukrainian sliding officials met with a representative from the IOC and learned the helmet would not be allowed. “I cannot understand how this helmet hurt anyone. It’s to pay tribute to athletes and some of them were medalists in the Youth Olympic Games. That means they’re Olympic family. They were part of this Olympic family, so I cannot understand they would find a reason why not.”

Figure skater Dmytro Sharpar, a onetime Youth Olympic Games teammate of Heraskevych, is on the helmet, as are boxer Pavlo Ishchenko, hockey player Oleksiy Loginov and others. Some, Heraskevych said, were killed on the front lines; at least one died while trying to distribute aid to fellow Ukrainians.

Even Ukrainian President Volodymyr Zelenskyy weighed in on Heraskevych’s quest, with a post on his Instagram page saying that he wanted to thank the slider for “reminding the world the price of our struggle.”

AP Olympics: https://apnews.com/hub/milan-cortina-2026-winter-olympics

Ukraine's Vladyslav Heraskevych arrives at the finish during a men's skeleton training session at the 2026 Winter Olympics, in Cortina d'Ampezzo, Italy, Monday, Feb. 9, 2026. (AP Photo/Aijaz Rahi)

Ukraine's Vladyslav Heraskevych starts a men's skeleton training session at the 2026 Winter Olympics, in Cortina d'Ampezzo, Italy, Monday, Feb. 9, 2026. (AP Photo/Alessandra Tarantino)

Ukraine's Vladyslav Heraskevych starts a men's skeleton training session at the 2026 Winter Olympics, in Cortina d'Ampezzo, Italy, Monday, Feb. 9, 2026. (AP Photo/Alessandra Tarantino)