- Seizing the golden time for a major transformation, with 'Customer Value & AI' as the top two priorities for driving change
- Major overhaul of systems and infrastructure, the foundation of telecommunications, centered on AI
- Redesigning customer-friendly products, promoting integrated AI agents, and strengthening communication with customers
- Advancing hyperscale AI data centers, developing 1000B AI models, and focusing on manufacturing AI to help Korea become one of the world's top three AI leaders
BARCELONA, March 2, 2026 /PRNewswire/ -- SK Telecom (NYSE:SKM, hereinafter referred to as "SKT") has announced a major transformation to lead the era of AI.
On March 1, SKT CEO Jung Jai-hun held a press conference in Barcelona, Spain, and announced the company's 'AI Native' innovation strategy, which includes a reorganization of AI infrastructure and large-scale investment plans.
This strategy reflects SKT's ambition to redesign its telecommunications leadership DNA into an AI-driven DNA, building on its core strengths, and to lead Korea's leap toward becoming one of the world's top three AI leaders through bold challenges and change.
CEO Jung Jai-hun stated, "SKT is currently at a golden time of transformation, where the two tasks of 'customer value innovation' and 'AI innovation' intersect in a borderless, converged environment that goes beyond telecommunications. SKT defines 'the customer as the very essence of our business,' and through innovation driven by AI, we will evolve into a company that makes meaningful contributions to our customers and to Korea."
- Maximizing Customer Value with 'AI-powered Telco'
SKT plans to build stronger relationships with customers and significantly enhance customer-perceived value by applying AI across all areas of telecommunications.
To achieve this, SKT will undertake a major overhaul of its integrated IT systems, the foundation of its telecom services, redesigning them to be optimized for AI.
SKT will build all integrated systems, including sales IT, line management, and billing systems, around AI, enabling the company to promptly design and provide personalized plans and memberships tailored to each customer's needs.
In particular, SKT will establish a Zero Trust information security framework across all systems, strengthening security through rigorous authentication, access control, network segmentation, and AI-based integrated security monitoring.
SKT is also accelerating its 'autonomous network operations' strategy, which leverages AI to automate network management.
SKT is set to transition from human-centered operations to AI-driven autonomous systems across wireless quality management, traffic control, and network equipment and facility operations, with the goal of maximizing customer-perceived quality. With AI-RAN technology, the company plans to deliver ultra-fast, seamless, and ultra-low latency communications.
- Customer-Friendly Redesign Across All Touchpoints, from Services to Customer Touchpoints—Enhancing Two-Way Communication with Customers
SKT plans to redesign its telecom services and products to be more customer-friendly, while also strengthening two-way communication with customers.
For services such as pricing, roaming, and membership, SKT will prioritize customer convenience by restructuring them into simple and intuitive formats and automatically offering personalized packages.
SKT is also developing an 'integrated AI agent' that connects the dispersed customer experiences across various touchpoints, such as T world (SKT's main customer portal) and T Direct Shop (SKT's official online store).
By quickly analyzing customers' daily patterns and needs with AI, SKT aims to create a single agent that delivers personalized experiences at every touchpoint. In addition, SKT will enhance its AI Contact Center (AICC), enabling all customer service representatives to use AI for accurate and prompt support.
Offline stores will also leverage AI to shift from sales-focused operations to providing deeper customer experiences, accurately identifying needs, and automatically offering personalized recommendations even after a visit—delivering highly tailored curation services.
In addition, SKT plans to create 'AI Personas' to analyze digital behavior data across various customer segments, enabling a comprehensive understanding of each customer's needs and preferences through natural, conversational Q&A. This approach will allow SKT to communicate more effectively with all customers.
SKT is further advancing 'A. phone (A-DoT phone),' developing it into a true AI agent that can automatically organize call notes and schedules, connect customers to personalized services, and even perform related actions.
SKT plans to expand opportunities for employees to engage directly with customers in the field, fostering two-way communication. This year, SKT plans to actively listen to a wide range of customer groups, as well as experts from industry and academia, and thoroughly reflect their voices in all aspects of company management.
- Building 1GW-Class AI Data Centers Nationwide to Establish Asia's Largest AIDC Hub
SKT will build 1GW-class hyperscale AI data center (AIDC) infrastructure across Korea, aiming to attract global investment and establish the nation as Asia's largest AIDC hub.
In addition to its GPU cluster Haein, SKT is building AIDCs and plans to expand to hyperscale capacity exceeding 1GW through global partnerships. The company also plans to build an AIDC in Korea's southwestern region in collaboration with OpenAI, as part of its broader vision to establish a nationwide AI infrastructure network.
Together with SK hynix, SK Ecoplant, and SK Innovation, SKT will secure solutions across the entire value chain—from AIDC construction to cooling, servers, energy, and operations—to provide AIDCs with industry-leading cost efficiency.
Last year, SKT applied its high-performance, high-efficiency virtualization solution 'Petasus AI Cloud' to Haein, its GPU cluster built for GPUaaS, and this year plans to offer Petasus AI Cloud in the global market.
SKT will upgrade its sovereign AI foundation model, currently the largest in Korea at 519B parameters, to over 1T (one trillion parameters), securing AI sovereignty and driving innovation across industries. In particular, SKT plans to enhance the model by adding multimodal capabilities, enabling it to process not only image data but also voice and video data, starting in the second half of this year.
Moreover, SKT will focus on jointly developing a 'manufacturing-specialized AI solution' package with SK hynix to strengthen the competitiveness of Korea's manufacturing industries, including semiconductors and energy. This package analyzes process data in real time to reduce defect rates and maximize equipment efficiency, and will be offered in three forms: infrastructure, model, and solution.
CEO Jung stated, "AIDC can be seen as the heart of Korea, and hyperscale LLMs as the brain. By combining SKT's AI capabilities with collaboration from domestic and global partners, we will lead true AI-native transformation for Korean customers and enterprises."
- Transforming Work Culture Around AI
CEO Jung emphasized, "To drive future growth, we must reinvent our way of working from the ground up. SKT will fundamentally transform its corporate culture to be centered around AI."
SKT has built an 'AX (AI Transformation) Dashboard' that provides a comprehensive view of AI utilization by department and individual, accelerating AI adoption across the organization. In addition, SKT operates an 'AI Board' to strengthen dedicated support for AX initiatives and is fostering a work environment and culture where employees can naturally incorporate AI into their daily tasks.
SKT has also built an 'AI playground,' enabling employees to easily develop and use AI agents for their work without coding. Currently, more than 2,000 AI agents are being actively used across areas such as marketing, legal, and PR.
CEO Jung stated, "By implementing company-wide AI upskilling education and campaigns, we will transform our organizational culture to be AI Native. Through SKT's new transformation, we will do our utmost to regain the trust of our customers and become a company that contributes to the nation and society."
About SK Telecom
SK Telecom has been leading the growth of the mobile industry since 1984. Now, it is taking customer experience to new heights by extending beyond connectivity. By placing AI at the core of its business, SK Telecom is rapidly transforming into an AI company with a strong global presence. It is focusing on driving innovations in areas of AI Infrastructure, AI Transformation (AIX) and AI Service to deliver greater value for industry, society, and life.
For more information, please contact skt_press@sk.com or visit our LinkedIn page www.linkedin.com/company/sk-telecom.
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SK Telecom CEO Unveils 'AI Native' Strategy at MWC26, Driving Korea's Leap in AI Innovation
SINGAPORE, March 2, 2026 /PRNewswire/ -- Toku Ltd. ("Toku", "投酷有限公司" or the "Company", and together with its subsidiaries, the "Group"), a Singapore-incorporated AI-powered customer experience (CX) platform, is pleased to announce its financial results for the full year ended 31 December 2025 ("FY2025").
| Financial Highlights |
| Million (US$) | FY2025 | FY2024 | Change (%) |
| Revenue | 34.8 | 31.8 | 9.3 |
| Gross Profit | 8.4 | 8.7 | (3.1) |
| Gross Profit Margin | 24.3 % | 27.4 % | (3.1) |
| Net Loss | (9.1) | (5.3) | (72.7) |
| Adjusted Net Loss | (4.2) | (4.6) | 8.5 |
Financial Highlights
Million (US$)
FY2025
FY2024
Change (%)
Revenue
34.8
31.8
9.3
Gross Profit
8.4
8.7
(3.1)
Gross Profit Margin
24.3 %
27.4 %
(3.1)
Net Loss
(9.1)
(5.3)
(72.7)
Adjusted Net Loss
(4.2)
(4.6)
8.5
Commenting on the FY2025 results, Thomas Laboulle, Founder and Chief Executive Officer said, "Completing our IPO while operating with a streamlined team and disciplined capital allocation made this undoubtedly a challenging year. I am incredibly proud that we still delivered 9.3% revenue growth, our strongest Adjusted EBITDA to date, new market expansion, and the early monetisation of our Core AI Suite. These results reflect the resilient growth engine we have built. Looking ahead, our focus turns to scaling AI-driven capabilities, deepening our presence across APAC, and beyond, and strengthening the partnerships that will power our next phase of growth."
Christian Wong, Chief Financial Officer, added: "The financial results for FY2025 demonstrate that our team can simultaneously manage a complex listing process and deliver meaningful operational improvement. Adjusted EBITDA improved 17.8% to its strongest full-year result, with underlying operating expenses declining 7.5% despite continued geographic expansion. The IPO has been transformative for our capital structure: all convertible instruments have been settled, shareholder loans repaid, and our highest-cost debt facility is scheduled for early retirement in April. With these transitional items behind us, the Group enters FY2026 in its strongest financial position since inception, well placed to convert revenue growth into progressive margin improvement."
Financial Review
In FY2025, the Group revenue increased 9.3% from US$31.8 million in FY2024 to US$34.8 million in FY2025, extending its multi-year growth trajectory. The increase was primarily driven by higher Usage revenue and continued platform adoption across the Group's expanding geographic footprint.
| Segmental Revenue |
| Revenue Stream | FY2025 (US$ million) | FY2024 (US$ million) | Change (%) |
| Usage | 23.9 | 19.8 | 21.0 |
| Subscriptions and Licensing | 5.6 | 5.6 | 0.6 |
| Professional Services | 2.4 | 3.3 | (25.6) |
| Maintenance and Support | 2.6 | 2.9 | (12.2) |
| Hardware | 0.2 | 0.2 | (5.1) |
| Total | 34.8 | 31.8 | 9.3 |
Segmental Revenue
Revenue Stream
FY2025 (US$
million)
FY2024 (US$
million)
Change (%)
Usage
23.9
19.8
21.0
Subscriptions and Licensing
5.6
5.6
0.6
Professional Services
2.4
3.3
(25.6)
Maintenance and Support
2.6
2.9
(12.2)
Hardware
0.2
0.2
(5.1)
Total
34.8
31.8
9.3
Usage revenue, the Group's largest revenue stream, increased by 21.0% from US$19.8 million to US$23.9 million in FY2025, accounting for 68.8% of total revenue (FY2024: 62.2%). The growth was supported by the full-year contribution from its Latin American operations, higher traffic volumes from existing APAC customers, and early contributions from new deployments. During FY2025, the Group commenced monetisation of its AI-powered capabilities, with the Core AI Suite gaining customer adoption. While the associated revenue contribution was not yet material, AI-driven usage is expected to contribute progressively as deployments scale from FY2026 onwards.
Subscriptions and Licensing revenue edged higher to US$5.6 million, providing a recurring contracted base. Professional Services revenue declined 25.6% to US$2.4 million (FY2024: US$3.3 million), reflecting the Company's reduced delivery capacity following workforce optimisation initiatives in 2H2024, as well as delayed project commencements. Despite a smaller workforce, resource utilisation improved year-on-year, underscoring stronger operational discipline and improved efficiency within a streamlined structure. With delivery capacity stabilising and pipeline conversions underway, the segment is positioned for recovery, further supported by the expanding channel partner programme. Maintenance and Support revenue decreased 12.2% to US$2.6 million in the same financial period, primarily due to the completion of certain legacy contracts. Recurring support requirements from new enterprise deployments in APAC, LATAM and the MENA regions, together with the expansion of its channel partner programme, are expected to underpin the Group's medium-term growth across selected revenue streams. This momentum is reflected in recent developments, including a multi-market European enterprise agreement with a leading on-demand delivery platform.
Gross profit decreased 3.1% to US$8.4 million in FY2025 (FY2024: US$8.7 million), with gross profit margin declining from 27.4% to 24.3% for the fiscal year. The margin contraction was primarily due to a shift in revenue mix, as lower-margin Usage revenue expanded its share of total revenue from 62.2% in FY2024 to 68.8% in FY2025. This was compounded by reduced contributions from higher-margin Professional Services and Maintenance and Support revenue streams during the period.
The Group's overall gross profit margin levels reflect its strategic positioning as a comprehensive enterprise platform operating across the entire customer experience value chain. While overall margins may be lower than those of pure software providers, this is consistent with the Group's integrated platform strategy of combining connectivity infrastructure with higher-margin software and services offerings. This approach supports customer retention and provides a foundation for margin improvement as scale increases and higher-margin offerings expand.
The reported EBITDA loss widened to US$8.5 million in FY2025 (FY2024: US$4.4 million), reflecting the inclusion of approximately US$5.3 million in non-cash and non-recurring items, primarily listing costs and accelerated share-based expenses. Excluding these IPO-related items, Adjusted EBITDA improved to a loss of US$3.3 million in FY2025 from a loss of US$4.0 million in FY2024, marking the Group's strongest full-year EBITDA performance to date. The adjusted EBITDA margin improved by 3.2 percentage points from (12.6%) in FY2024 to (9.4%) in FY2025, driven by revenue growth and operating expense discipline, reflecting improving operating leverage as the Group scales.
Interest expense increased to US$0.8 million due to higher average borrowings during the year. The Group's venture debt facility with IRIS Fund LP is scheduled for early repayment on 9 April 2026, which is expected to eliminate the associated interest costs. Following the IPO, all convertible instruments have been converted into equity and shareholder loans repaid, resulting in a simplified capital structure.
As such, net loss for FY2025 was US$9.1 million (FY2024: US$5.3 million), largely attributable to approximately US$4.9 million of non-cash and non-recurring items recognised predominantly in Q4 2025 in connection with the IPO. These comprised fair-value adjustments on pre-IPO redeemable convertible loans, listing-related professional and regulatory fees, and accelerated share-based payment charges arising from the settlement of the employee share option plan.
Excluding these non-recurring and non-cash items, as well as the non-recurring deferred tax credit recognised during the year, Adjusted Net Loss improved by 8.5% to US$4.2 million in FY2025 (FY2024: US$4.6 million). The Adjusted Net Loss margin improved from (14.5%) to (12.1%) in the respective periods, reflecting revenue growth and operating cost discipline.
Business Outlook
The Group enters FY2026 with a simplified capital structure, improving operational momentum, and several catalysts for growth, particularly across APAC and the Middle East and North Africa (MENA) markets. Management expects AI-driven usage to contribute progressively to revenue as the Core AI Suite and Agentic AI programme move into broader production deployment. The expanding channel partner programme is anticipated to accelerate Subscriptions and Licensing growth, while Professional Services is positioned for recovery as delivery capacity stabilises and partner-delivered engagements complement direct delivery.
Margin improvement remains a key management priority. The revenue mix is expected to shift gradually towards higher-margin software and AI-enhanced services, while the transition to a channel partner-led distribution model is designed to enable the Group to scale without proportional cost increases. The Group anticipates higher recurring compliance and marketing costs in FY2026 as a newly listed entity, though these are expected to be progressively absorbed as operating leverage builds.
With pre-IPO transitional items behind it and its highest-cost borrowing facility scheduled for early retirement, the Group is well positioned to pursue its medium-term profitability objective while continuing to expand across APAC, LATAM, and the MENA region.
Over the next 12 months, the Group's performance may be affected by factors such as the pace of AI adoption and monetisation at scale, the expansion of the channel partner programme, and the execution of potential strategic acquisitions. This may also be further influenced by competitive pricing dynamics in traditional connectivity services, macroeconomic conditions in key markets the Group operates in, and foreign exchange movements.
—END—
About Toku
Headquartered in Singapore, Toku Ltd. ("Toku") is a cloud-native, AI-powered customer experience platform purpose-built for enterprises operating in complex, multi-market environments. With deep roots in the APAC region and an expanding global footprint, Toku's modular 360° CX Platform orchestrates customer interactions across voice, chat, email and digital channels while managing regulatory, linguistic and infrastructure complexity at scale.
Built on end-to-end ownership of its technology stack, from carrier-grade connectivity to AI applications, Toku delivers enterprise-grade security, reliability and deployment flexibility across commercial cloud, private data centres and hybrid environments. Its AI capabilities include transcription, summarisation, sentiment analysis, conversation analytics and governed virtual agents, designed to integrate seamlessly with enterprise systems and customer data.
Trusted by leading enterprises and public-sector organisations, Toku helps organisations streamline operations, scale customer engagement and deliver consistent experiences across fragmented markets.
For more information about Toku, visit toku.co
Toku Ltd. (the "Company") was listed on Catalist of the Singapore Exchange Securities Trading Limited (the "Exchange") on 22 January 2026. The initial public offering of the Company was sponsored by PrimePartners Corporate Finance Pte. Ltd. (the "Sponsor").
This press release has been reviewed by the Sponsor. It has not been examined or approved by the Exchange and the Exchange assumes no responsibility for the contents of this press release, including the correctness of any of the statements or opinions made or reports contained in this press release.
The contact person for the Sponsor is Ms. Ng Shi Qing, 16 Collyer Quay, #10-00 Collyer Quay Centre, Singapore 049318, sponsorship@ppcf.com.sg.
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Toku Reports US$34.8 million Revenue in FY2025 as AI Adoption Gains Traction; Underlying Loss Improves
