SAN FRANCISCO--(BUSINESS WIRE)--Mar 24, 2026--
PagerDuty, Inc. (NYSE: PD), a leader in AI-first operations management, announced it has been named a Leader and an Outperformer in the 2026 GigaOm Radar for IT Incident Response Platforms (IRP). In addition, PagerDuty achieved the highest average score across key feature evaluations in this year’s report, underscoring the strength and completeness of its platform. The report places PagerDuty in the Innovation / Platform Play quadrant and recognizes the PagerDuty Operations Cloud for its continued evolution as a centralized system of action for managing time-critical operational work.
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Read the full 2026 GigaOm Radar for IT Incident Response Platforms here.
The GigaOm Radar evaluates vendors based on technical capabilities, innovation, product maturity, and business impact. In this year’s report, PagerDuty was recognized for strengths across key evaluation areas, including incident lifecycle orchestration, collaborative response, mobile incident operations and response capabilities.
This marks the fourth consecutive year PagerDuty has been recognized as a Leader in the GigaOm Radar for IT Incident Response Platforms. GigaOm highlights PagerDuty’s role as essential infrastructure for managing complex operational environments and coordinating incident response across distributed teams and systems.
A Platform for Coordinated Incident Response
The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle. The platform connects signals from monitoring and observability systems with automation, collaboration and development tools and operational workflows to coordinate response across teams and services.
According to the report, PagerDuty demonstrates particular strengths in several areas:
The report also recognizes PagerDuty as an Outperformer, citing the company’s continued progress in applying AI agents to automate the incident lifecycle, including the introduction of agents designed to improve coordination, reduce manual effort and accelerate operational response.
Recognized Leadership in a Maturing Incident Response Platforms Market
The 2026 GigaOm Radar for IT Incident Response Platforms evaluates 17 vendors in a market that has evolved from simple alert routing to comprehensive operational control platforms that coordinate detection, response and learning across modern digital environments. The report shows that organizations are increasingly adopting incident response platforms as centralized coordination layers that help teams manage operational complexity, maintain shared situational awareness and continuously improve reliability.
Supporting Quotes
“Incident response has evolved from isolated alerts to coordinated operational workflows that span teams, systems, and services,” said David Williams, senior vice president of Product at PagerDuty. “We’ve invested heavily in AI, automation, and intelligent workflows to help organizations reduce noise, coordinate response more effectively, and continuously learn from operational events. Being recognized by GigaOm as a Leader and Outperformer highlights the role the PagerDuty Operations Cloud plays as a platform for managing time-critical operations in modern digital environments.”
“PagerDuty is a long-established leader in incident response, widely adopted as essential infrastructure for managing time-critical operational work across IT, engineering and digital business teams,” said Stan Wisseman, principal analyst at GigaOm. “The introduction of agents such as SRE, Scribe, Insights and Shift reflects a coordinated approach to improving incident execution, collaboration and post-incident learning rather than isolated feature releases. These enhancements demonstrate continued investment in reducing responder toil and accelerating coordinated response.”
About PagerDuty
PagerDuty, Inc. (NYSE:PD) is the global leader in AI-first operations management serving more than 35,000 organizations worldwide. The PagerDuty Operations Cloud is a comprehensive, multi-product operations cloud platform that sits at the center of the enterprise technology stack. The Platform is a system of intelligence and action, ingesting signals from over 700 integrations, to orchestrate the right response across people, machines and software. Trusted by nearly half of the Fortune 500, half of the Forbes AI 50, and approximately two-thirds of the Fortune 100, PagerDuty is essential to delivering always-on digital experiences for modern businesses. Learn more and try it for free at www.pagerduty.com.
The PagerDuty Operations Cloud
The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle—from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today.
PagerDuty has been recognized as a Leader in the GigaOm Radar for IT Incident Response Platforms for the fourth consecutive year.
TENERIFE, Spain (AP) — The head of the World Health Organization sought Saturday to reassure residents of the Spanish island where passengers of a hantavirus-stricken cruise ship are expected to be evacuated, issuing them a direct message that the virus was “not another COVID.”
The Dutch-flagged MV Hondius, with more than 140 passengers and crew on board, is headed to Spain's Canary Islands, off the coast of West Africa, and is expected to arrive at the island of Tenerife early Sunday.
WHO Director-General Tedros Adhanom Ghebreyesus, along with Spain’s Health Minister Monica Garcia and Interior Minister Fernando Grande-Marlaska, were due on the island Saturday to coordinate the disembarkation of passengers and some crew.
“I know you are worried. I know that when you hear the word ‘outbreak’ and watch a ship sail toward your shores, memories surface that none of us have fully put to rest. The pain of 2020 is still real, and I do not dismiss it for a single moment,” Tedros said in a message to the people of Tenerife.
“But I need you to hear me clearly: This is not another COVID. The current public health risk from hantavirus remains low. My colleagues and I have said this unequivocally, and I will say it again to you now,” Tedros added.
The WHO, Spanish authorities and cruise company Oceanwide Expeditions said nobody on the Hondius is currently showing symptoms of the virus.
Hantavirus can cause life-threatening illness. It usually spreads when people inhale contaminated residue of rodent droppings and isn’t easily transmitted between people. But the Andes virus detected in the cruise ship outbreak may be able to spread between people in rare cases. Symptoms usually show between one and eight weeks after exposure.
Three people have died since the outbreak, and five passengers who left the ship are infected with hantavirus.
Some on Tenerife say they are worried. On board the cruise ship, some Spanish passengers have voiced concern about being stigmatized.
“I tell you, I don’t like this very much,” said 69-year-old resident Simon Vidal. “Anyone can say what they want. Why did they have to bring a boat from another country here? Why not anywhere else, why bring it to the Canary Islands?”
Others said they empathized with the boat's passengers, but were still concerned.
“The truth is that it is very worrying,” said 27-year-old Venezuelan immigrant Samantha Aguero. She added: “We feel a bit unsafe, we don’t feel as there are 100% security measures in place to welcome it. This is a virus after all and we have lived this during the pandemic. But we also need to have empathy.”
Spanish Health Minister Monica Garcia said passengers and some crew would disembark in Tenerife “under maximum safety conditions.”
The ship will not dock but will remain at anchor. Everyone disembarking will be checked for symptoms and won't be taken off the ship until a flight is already in Tenerife waiting to fly them off the island, Garcia said during a news conference in Madrid. There are currently people of more than 20 different nationalities on board.
Both the U.S. and the U.K. have agreed to send planes to evacuate their citizens. Americans are to be quarantined at a medical center in Nebraska.
All Spanish passengers will be transferred to a medical facility and quarantined, Garcia said. Oceanwide has listed 13 Spanish passengers and one Spanish crew member on board.
Those disembarking will leave behind their luggage, Garcia said, and will be allowed to take only a small bag with essential items, a cellphone, charger and documentation.
Some crew, as well as the body of a passenger who died on board, will remain on the ship, which will sail on to the Netherlands, where it will undergo disinfection, the minister added.
According to a letter sent by the Dutch foreign and health ministers to parliament late Friday, Spain has activated the EU civil protection mechanism for a medical evacuation plane equipped for infections diseases to be on standby in case anyone on the ship becomes ill. That person would then be transported by air to the European mainland.
The Dutch government will work with Spanish authorities and the ship company to arrange repatriation of Dutch passengers and crew as soon as possible after arrival in Tenerife, subject to medical conditions and advice from the European Centre for Disease Prevention and Control, the letter said. Those without symptoms will go into home quarantine for six weeks and be monitored by local health services.
As the ship is Dutch-flagged, the Netherlands may also temporarily accommodate people of other nationalities and monitor them in quarantine, it said.
Health authorities across four continents were tracking down and monitoring more than two dozen passengers who disembarked before the deadly outbreak was detected. They were also scrambling to trace others who may have come into contact with them.
On April 24, nearly two weeks after the first passenger had died on board, more than two dozen people from at least 12 different countries left the ship without contact tracing, Dutch officials and the ship’s operator have said.
It wasn’t until May 2 that health authorities first confirmed hantavirus in a passenger.
Dutch public health authorities have been monitoring people who were on a flight that was briefly boarded by a Dutch ship passenger who later died and was confirmed to have hantavirus. Three people who were on the flight and had symptoms have all tested negative for hantavirus, Dutch National Institute for Public Health spokesperson Harald Wychgel told The Associated Press on Saturday.
Becatoros reported from Sparta, Greece. Associated Press reporters Angela Charlton in Paris and Helena Alves in Tenerife contributed to this report.
A Spanish Civil Guard officer inspects the area where passengers from the MV Hondius cruise ship are expected to arrive at the port of Granadilla in Tenerife, Canary Islands, Spain, Saturday, May 9, 2026. (AP Photo/Manu Fernandez)
Media crew members stand in the area where passengers from the MV Hondius cruise ship are expected to arrive at the port of Granadilla in Tenerife, Canary Islands, Spain, Saturday, May 9, 2026. (AP Photo/Manu Fernandez)
Workers set up temporary shelters in the area where passengers from the MV Hondius cruise ship are expected to arrive at the port of Granadilla in Tenerife, Canary Islands, Spain, Saturday, May 9, 2026. (AP Photo/Manu Fernandez)
Passengers on the hantavirus-stricken cruise ship, MV Hondius, scan the horizon with binoculars during their voyage to Spain's port of Tenerife, May 6, 2026. (AP Photo)
Passengers on the the hantavirus-stricken cruise ship, MV Hondius, watch epidemiologists board the boat in Praia, during their voyage to Spain's port of Tenerife, May 6, 2026. (AP Photo)
A passenger checks his camera inside his cabin on the hantavirus-stricken cruise ship, MV Hondius, during the voyage to Spain's port of Tenerife, May 6, 2026. (AP Photo)
Crew members of the hantavirus-stricken cruise ship, MV Hondius, wait their turns for a first interview with epidemiologists, during the voyage to Spain's port of Tenerife, May 6, 2026. (AP Photo)
A passenger on the the hantavirus-stricken cruise ship, MV Hondius, takes a photo of the ship's weighing anchor in Praia, during the voyage to Spain's port of Tenerife, May 6, 2026. (AP Photo)
