WSD reports incident of loss of domestic consumers' personal data
The Water Supplies Department (WSD) received a report on April 8 and confirmed upon investigation that a personal digital assistant (PDA) containing consumers' data was found missing during field meter-reading work conducted by a staff member of the WSD on the same day. The PDA was the staff member's work equipment.
The spokesman said that the PDA contained a total of 495 names and addresses of domestic consumers from three buildings in Fortress Hill. Apart from one consumer's information that contained a telephone number, other information involved did not contain any personal identity card numbers or other personal information.
Regarding the incident, the WSD has notified the relevant authorities including the Office of the Privacy Commissioner for Personal Data and the Digital Policy Office, and also made a report to the Police. The WSD will fully co-operate with the relevant authorities and the Police in their investigations and operations.
The Office of the Privacy Commissioner for Personal Data, Photo source: reference image
The Digital Policy Office, Photo source: reference image
The WSD has informed the consumers referenced above of the incident, alerted them to raise their awareness, and apologised for the incident. If consumers concerned have further enquiries on the incident, they may call the WSD's customer services hotline at 2824 5000 or send an email to wsdinfo1@wsd.gov.hk.
The spokesman for the WSD stressed, "The department attaches great importance to the incident, adding that immediate follow-up actions were taken. The department has reminded staff that they must heighten their vigilance and properly safeguard government property. They must also strictly follow guidelines regarding the proper handling and confidentiality of personal data. Meanwhile, the department is conducting a detailed investigation into the personnel involved and the circumstances of the incident. Depending on the findings, appropriate disciplinary action may be considered. The Department will also conduct a detailed review of the equipment and procedures used by staff during field meter-reading work, and explore measures to strengthen data protection."
The Water Supplies Department (WSD), Photo source: reference image
Permanent Secretary for Environment and Ecology (Environment) attends Environment Day cum Recycling Day Launching Ceremony
The Permanent Secretary for Environment and Ecology (Environment), Mr Eddie Cheung, today (June 7) officiated at the Environment Day cum Recycling Day Launching Ceremony. Officiating guests included the Deputy Director-General of the Department of Educational, Scientific and Technological Affairs of the Liaison Office of the Central People's Government in the Hong Kong Special Administrative Region (SAR), Mr Ye Shuiqiu; the Level II Bureau Rank Official of Department of Ecology and Environment of Guangdong Province, Mr Wu Shuangxi; the Director of the Environmental Protection Bureau of the Macao SAR Government, Mr Ip Kuong-lam; and the Director of Environmental Protection, Dr Samuel Chui.
To echo the National Event on the Environment Day 2026 and to celebrate the 40th anniversary of the Environmental Protection Department (EPD), the EPD launched the Beautiful Hong Kong Green Fest starting from June 1 and organised the annual event Recycling Day, with a view to encouraging public participation in waste reduction at source and waste separation and recycling.
Speaking at the ceremony, Mr Cheung said that the current-term Government is implementing environmental protection policies in full steam, striving to achieve carbon neutrality, protecting biodiversity, and making Hong Kong a demonstration base for green technologies and a low-carbon and liveable city. On waste reduction and recycling, Hong Kong has already made substantial progress. The municipal solid waste disposal quantity has declined for four consecutive years since 2021, while the recycling rate continues to rise. He sincerely invites members of the public to actively participate in the Recycling Day activities, integrate waste reduction and recycling into daily lives, and work together towards the vision of "Zero Landfill".
The Recycling Day activities include the Environment Day cum Recycling Day Carnival held today, promotional activities at 12 GREEN@COMMUNITY Recycling Stations over the territory and in collaboration with over 200 Recycling Day co-operative partners in June, as well as a creative short film competition. The EPD also offered the Environment Day 2X GREEN$ Rewards from June 5 to today, where members of the public can earn double GREEN$ points when they recycle at the GREEN@COMMUNITY community recycling network. For details, please visit www.wastereduction.gov.hk/en-hk/RecyclingDay2026.
Permanent Secretary for Environment and Ecology (Environment) attends Environment Day cum Recycling Day Launching Ceremony Source: HKSAR Government Press Releases
Permanent Secretary for Environment and Ecology (Environment) attends Environment Day cum Recycling Day Launching Ceremony Source: HKSAR Government Press Releases
Permanent Secretary for Environment and Ecology (Environment) attends Environment Day cum Recycling Day Launching Ceremony Source: HKSAR Government Press Releases
Permanent Secretary for Environment and Ecology (Environment) attends Environment Day cum Recycling Day Launching Ceremony Source: HKSAR Government Press Releases
