WSD Reports Incident of Loss of Domestic Consumers' Personal Data

WSD reports incident of loss of domestic consumers' personal data

The Water Supplies Department (WSD) received a report on April 8 and confirmed upon investigation that a personal digital assistant (PDA) containing consumers' data was found missing during field meter-reading work conducted by a staff member of the WSD on the same day. The PDA was the staff member's work equipment.

The spokesman said that the PDA contained a total of 495 names and addresses of domestic consumers from three buildings in Fortress Hill. Apart from one consumer's information that contained a telephone number, other information involved did not contain any personal identity card numbers or other personal information.

Regarding the incident, the WSD has notified the relevant authorities including the Office of the Privacy Commissioner for Personal Data and the Digital Policy Office, and also made a report to the Police. The WSD will fully co-operate with the relevant authorities and the Police in their investigations and operations.

The Office of the Privacy Commissioner for Personal Data, Photo source: reference image

The Digital Policy Office, Photo source: reference image

The WSD has informed the consumers referenced above of the incident, alerted them to raise their awareness, and apologised for the incident. If consumers concerned have further enquiries on the incident, they may call the WSD's customer services hotline at 2824 5000 or send an email to wsdinfo1@wsd.gov.hk.

The spokesman for the WSD stressed, "The department attaches great importance to the incident, adding that immediate follow-up actions were taken. The department has reminded staff that they must heighten their vigilance and properly safeguard government property. They must also strictly follow guidelines regarding the proper handling and confidentiality of personal data. Meanwhile, the department is conducting a detailed investigation into the personnel involved and the circumstances of the incident. Depending on the findings, appropriate disciplinary action may be considered. The Department will also conduct a detailed review of the equipment and procedures used by staff during field meter-reading work, and explore measures to strengthen data protection."

The Water Supplies Department (WSD), Photo source: reference image

Singapore ETO supports Hong Kong music students' participation in RondoFest 2026

The Hong Kong Economic and Trade Office in Singapore (Singapore ETO) supports 10 Hong Kong music students from the Hong Kong Academy for Performing Arts (HKAPA), the Education University of Hong Kong,Hong Kong Baptist Universityand the Hang Seng University of Hong Kong in participating in the Hanoi stop of the RondoFest 2026 in Vietnam.

Following nominations by various institutions and selection through audition, the 10 Hong Kong music students joined 160 other selected young musicians from 12 countries and regions to form the RondoFest Festival Orchestra. The orchestra toured Penang and Kuala Lumpur in Malaysia, as well as Hanoi in Vietnam, from May 29 to June 11, taking part in performances and a wide range of cultural exchange activities, including masterclasses, outreach, forums and networking opportunities.

This evening (June 10), the Director of the Singapore ETO, Ms Elsa Hung, attended the tour concert "RondoFest plays Mahler 2" in Hanoi to show support for the Hong Kong students. Prior to the performance, Ms Hung visited the students during their rehearsal session and encouraged them to make full use of the valuable opportunities for exchange, collaboration and professional development, while forging friendships and connections that extend beyond the stage. Ms Hung added that the Singapore ETO's support for the students' participation reflects Hong Kong's steadfast commitment to nurturing emerging artistic talent and promoting international cultural exchange.

Founded in Malaysia in 2019, the RondoFest Music Festival is a renowned classical music platform in Southeast Asia positioned as a capacity-building programme that provides world-class learning and performance opportunities for musicians, while championing artistic excellence and exchange as well as youth development. The festival has been engaging Hong Kong music talent through collaboration with various institutions and music groups, including the HKAPA and the Asian Youth Orchestra.