SAN FRANCISCO--(BUSINESS WIRE)--Apr 10, 2026--
Kastle AI announced an integration with Intercontinental Exchange’s (ICE) mortgage servicing system, MSP®. The integration allows mortgage servicers using MSP to deploy Kastle’s AI agents and securely access servicing data.
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260409009344/en/
Kastle is among the most deployed AI agent platforms in mortgage servicing and works with the leading mortgage servicers in the United States. Kastle’s AI agents automate high volume servicing workflows across borrower engagement, collections, and operational quality control.
Kastle’s servicing AI agent, Avery, interacts directly with borrowers and servicing systems to complete common servicing tasks. Using the ICE integration, Avery can autonomously retrieve loan information from and execute servicing actions in MSP.
Through the integration, Avery can:
Beyond borrower interactions, Kastle’s platform includes additional AI agents designed to improve servicing operations. Agent Sentinel automates quality assurance and compliance monitoring across borrower calls and servicing documentation, allowing full coverage of call QA and document QC that traditionally requires large manual review teams. Kastle also provides a real time AI co pilot that assists human agents during borrower conversations.
This integration allows servicers on MSP to adopt AI agents without building custom infrastructure. Once authorized, Kastle can leverage the integration to securely access loan data and begin executing servicing workflows through the platform.
“MSP is the system of record that many mortgage servicers depend on every day,” said Rishi Choudhary, CEO of Kastle. “This integration allows servicers to deploy AI agents like Avery using the same system they already rely on for servicing operations.”
The integration is designed to accelerate AI adoption for mortgage servicers operating on MSP. Servicers can deploy Kastle’s AI agents to automate borrower engagement, payment processing, collections outreach, and operational quality assurance while maintaining system of record integrity within MSP.
With direct connectivity to MSP, servicers can activate Kastle’s platform without requiring changes to their core servicing system architecture.
ICE does not own, control, nor endorse any specific industry participant or the product/service provided. Loan originators and servicers are responsible for vetting, selecting and contracting with the providers of their choosing.
About Kastle
Kastle is an AI platform purpose-built for consumer lending and banking, delivering compliant, domain-specific AI agents that automate customer service, originations, and back-office workflows. Backed by Y Combinator and Commerce Ventures, Kastle partners with leading U.S. financial institutions to improve efficiency, reduce costs, and enhance customer experience. The company is headquartered in San Francisco.
Kastle announces direct integrations with ICE MSP.
KINSHASA, Congo (AP) — An American doctor in Congo is among the newly confirmed cases in an outbreak of a rare variant of the Ebola virus with no approved vaccines or therapeutics, Congolese officials said Monday. Deaths have surpassed 100 in two provinces and details emerged about the government's delayed response to the outbreak.
The doctor is among the cases in Bunia, the capital of Ituri province, said Dr. Jean-Jacques Muyembe, medical director of the Congolese National Institute of Bio-Medical Research.
Seven Americans, including one who tested positive late Sunday, are being transported to Germany for monitoring, Dr. Satish Pillai of the U.S. Centers for Disease Control and Prevention said in a call with reporters. Pillai said the American developed symptoms over the weekend.
CDC officials did not immediately respond to follow-up questions about how the confirmed case or other people may have been exposed to Ebola, or to which facility or facilities in Germany they are being taken, or about what the case patient’s current condition is.
The World Health Organization on Sunday declared the outbreak a public health emergency of international concern. As of Monday, there were over 300 suspected cases and 118 deaths in Ituri and North Kivu provinces and two deaths in neighboring Uganda.
The Bundibugyo strain spread undetected for at least a few weeks, health experts and aid workers said. Cases have now been confirmed in Bunia, North Kivu's rebel-held capital of Goma, Mongbwalu, Butembo and Nyakunde.
“Because early tests looked for the wrong strain of Ebola, we got false negatives and lost weeks of response time,” said Matthew M. Kavanagh, director of the Georgetown University Center for Global Health Policy and Politics. “We are playing catch-up against a very dangerous pathogen.”
He criticized the Trump administration's earlier decision to withdraw from the WHO and make deep cuts in foreign aid. “When you pull billions out of the WHO and dismantle front line USAID programs, you gut the exact surveillance system meant to catch these viruses early,” he said.
Congo's health minister, Samuel Roger Kamba, said the government was opening three treatment centers. The WHO said it sent a team of experts and supplies.
Congo has said the first person died from the virus on April 24 in Bunia, and the body was repatriated to the Mongbwalu health zone, a mining area with a large population.
“That caused the Ebola outbreak to escalate,” Kamba has said.
When another person fell ill on April 26, samples were sent to Kinshasa for testing, according to the Africa Centers for Disease Control. On May 5, the WHO was alerted of about 50 deaths in Mongbwalu, including four health workers. The first case was confirmed on May 14.
Samples from Bunia were initially tested for the more common Ebola strain, Zaire, Congolese officials said. They came back negative, said Dr. Richard Kitenge, the Health Ministry Incident Manager for Ebola.
The first confirmation of Ebola came on May 14, and the Bundibugyo strain was confirmed the next day. Now more resources are being rushed to the region.
“The situation is quite worrying and is evolving pretty quickly,” Esther Sterk with the Medecins Sans Frontieres aid group told the AP. “It was detected quite late.” But she said that was often the case with outbreaks of Ebola, which has similar symptoms to other tropical diseases.
On Sunday CBS News reported at least six Americans have been exposed to Ebola in Congo, citing anonymous sources in international aid organizations. The AP has not been able to independently verify the others.
U.S. health officials on Sunday said the risk to Americans was low.
The U.S. Centers for Disease Control and Prevention has issued travel advisories urging Americans traveling in Congo and Uganda to avoid people with symptoms like fever, muscle pain and rash. The CDC also said it was imposing "appropriate measures for identifying individuals with any symptoms” at ports of entry.
Ebola is highly contagious and can be contracted via bodily fluids such as vomit, blood or semen. The disease it causes is rare but severe and often fatal.
The Bundibugyo virus is a rare variant. Although more than 20 Ebola outbreaks have taken place in Congo and Uganda since 1976, this is only the third time that the Bundibugyo virus has been detected.
The U.S. CDC says it causes fever, headache, muscle pain, weakness, diarrhea, vomiting, stomach pain and unexplained bleeding or bruising.
Dr. Gabriel Nsakala, a professor of public health who has been involved in past Ebola responses, said Congo has extensive experience managing the outbreaks, but response efforts could be complicated by the rare strain.
The Bundibugyo virus was first detected in Uganda’s Bundibugyo district during a 2007-2008 outbreak that infected 149 people and killed 37. The second time was in 2012, in an outbreak in Isiro, Congo, where 57 cases and 29 deaths were reported.
The Africa CDC chief, Dr. Jean Kaseya, told Sky News on Sunday he is in “panic mode” due to a lack of medicines and vaccines, but some candidate treatments are anticipated in the coming weeks.
Ituri's Mongbwalu is in remote eastern Congo, with poor road networks more than 1,000 kilometers (620 miles) from the capital, Kinshasa.
Eastern Congo long has grappled with a humanitarian crisis and the threat of armed groups that have killed dozens and displaced thousands in Ituri in the past year.
“No one really has a full understanding of how serious this crisis is,” said a Bunia-based U.N. official, who spoke on condition of anonymity because they were not authorized to speak publicly on the subject.
Staff have been asked to work from home and avoid physical contact and crowded areas, the official said, adding they were concerned about halting activities in a region that relies on humanitarian aid.
Ituri has over 273,00 displaced people, according to the U.N.
Rwanda closed its land border with Congo on Sunday. AP reporters tried to cross the border on Sunday and Monday morning but were told it was closed except for holders of international flight tickets. Rwandan authorities did not reply to a request for comment.
Pronczuk and McMakin reported from Dakar, Senegal. Associated Press writers Evelyne Musambi in Nairobi, Caitlin Kelly in Dakar, and Mike Stobbe in New York, contributed to this report.
For more on Africa and development: https://apnews.com/hub/africa-pulse
The Associated Press receives financial support for global health and development coverage in Africa from the Gates Foundation. The AP is solely responsible for all content. Find AP’s standards for working with philanthropies, a list of supporters and funded coverage areas at AP.org.
Medical supplies are stacked inside a World Health Organization (WHO) warehouse in Nairobi, Kenya, Monday, May 18, 2026. (AP Photo/Jackson Njehia)
People wait to have their temperature taken in front of Kibuli Muslim Hospital in Kampala, Uganda, Saturday, May 16, 2026. (AP Photo/ Hajarah Nalwadda)
A woman wearing a protective mask sells fruit from a roadside stall in Bunia, Congo, Sunday, May 17, 2026. (AP Photo/Dirole Lotsima Dieudonne)
People wash their hands at the entrance to a hospital in Bunia, Congo, Sunday, May 17, 2026. (AP Photo/ Dirole Lotsima Dieudonne)
A general view is seen of Bunia where ebola outbreaks have been confirmed in Ituri province, Congo, Sunday, May 17, 2026. (AP Photo/ Dirole Lotsima Dieudonne)
A woman wearing a protective mask stands in the corridor of a hospital in Bunia, Congo, Sunday, May 17, 2026. (AP Photo/ Dirole Lotsima Dieudonne)
