EVERISE NAMED LEADER IN EVEREST GROUP'S HEALTHCARE CUSTOMER EXPERIENCE MANAGEMENT PEAK MATRIX® 2026

PLANTATION, Fla., April 23, 2026 /PRNewswire/ -- Leading global healthcare customer experience provider Everise today announced that it has been named a Leader in Everest Group's Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix^® Assessment 2026 for the first time. This landmark recognition reinforces Everise's position at the forefront of healthcare customer experience, combining deep domain expertise with advanced AI capabilities to deliver measurable impact for healthcare organizations globally.

Everest Group positioned Everise among the largest providers in the market, citing its scale, strong client relationships, and ability to deliver consistent, high-quality outcomes. The report also highlighted Everise's strengths in executing seamless, omnichannel patient and member engagement across voice and digital touchpoints, as well as its excellent account management, flexibility, and implementation support, reflecting stable client relationships and effective operational governance.

In particular, Everise's mature AI strategy stood out. Through its suite of AI-powered customer experience solutions EverAI Labs, the company has built an industry-leading, enterprise-grade AI ecosystem with proprietary solutions spanning simulation, quality assurance, translation, and agent-assist support – all with the aim of accelerating time-to-proficiency and optimizing operational efficiency.

Everise's balanced delivery footprint covering onshore and nearshore locations further enables healthcare organizations to navigate regulatory complexity, optimize costs, and access specialized talent with ease and confidence.

"Being named a Leader by Everest Group is a powerful validation of our strategy and the impact we are delivering for healthcare organizations and the people they serve. From day one, Everise has been founded on deep healthcare expertise and tech-enabled innovation. As the healthcare industry evolves, our focus remains on transforming the patient and member journey through intelligent, empathetic, scalable – and now AI-powered – customer experience solutions," said Sudhir Agarwal, Founder & CEO of Everise.

"As healthcare CXM buyers increasingly prioritize meaningful experience transformation, service providers are being evaluated on the depth of their healthcare domain expertise and their ability to operationalize that knowledge across complex care journeys," says Lloyd Fernandes, Practice Director, Everest Group. "Everise brings sector-specific experience across member/patient support, enrollment, care coordination, and provider interaction, supported by a large healthcare delivery base and long-standing relationships with leading health payers and providers. Its acquisition of Continuum Global Solutions' healthcare arm expanded its healthcare capabilities, while EverAI Labs solutions - such as EverAI.Vbot, EverAI.Knowledgeminer, and EverAI.UniConnect - reflect a focused approach to modernizing service delivery. This has contributed to its positioning as a Leader in Everest Group's in Healthcare CXM Intelligent Operations PEAK Matrix^® Assessment 2026."

Read the report excerpt here.

As part of its strategy, Everise continues to accelerate its AI-driven capabilities, embedding automation, analytics, and generative AI across its operations to enhance operational efficiency and business outcomes. These investments have enabled healthcare clients to improve access, engagement, and satisfaction while navigating an increasingly complex and competitive industry environment.

This latest recognition builds on Everise's momentum as a trusted partner to the world's leading healthcare organizations, further reinforcing its position as a scaled, innovation-driven provider at the forefront of healthcare customer experience transformation.

Disclaimer 

Licensed extracts taken from Everest Group's PEAK Matrix^® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group's PEAK Matrix^® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group's analysts and included in Everest Group's PEAK Matrix^® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix^® Reports. 

About Everise

Founded in 2016, Everise is a global leader transforming customer service for the healthcare, transport, logistics, insurance, financial services, and tech sectors. Backed by Brookfield and Warburg Pincus, the company solves problems for the millions of customers of the world's leading brands by combining the best technology with compassionate service. With 28,000 champion agents operating across eight strategic markets globally our customer service solutions are high-performing, secure, and agile, enabling businesses to scale globally while achieving top customer satisfaction. Learn more at www.weareeverise.com.

** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **

EVERISE NAMED LEADER IN EVEREST GROUP'S HEALTHCARE CUSTOMER EXPERIENCE MANAGEMENT PEAK MATRIX® 2026

The new G140 tablet blends AI-powered performance with MIL-STD fully rugged protection in a lightweight, field-friendly design

News in brief:

• Getac has launched the new G140 tablet – its first AMD-powered fully rugged tablet as a Copilot+ PC.
• The G140 is aimed at public safety, automotive, and manufacturing professionals who require versatile rugged devices that can run demanding edge AI applications in the field.
• The G140 further expands Getac's industry-leading portfolio of rugged Copilot+ PCs, which also includes the next generation UX10, F120, B360 Plus, and S510AD.

IRVINE, Calif., April 23, 2026 /PRNewswire/ -- Getac Technology Corporation (Getac), a leading provider of rugged computing and mobile video solutions and a manufacturer with advanced in-house capabilities, today announced the launch of the new G140 tablet, a fully rugged Copilot+ PC¹.

Powered by AMD Ryzen^TM technology, the G140 is designed for professionals working in industries such as public safety, automotive, and manufacturing who require versatile field-ready devices that can run demanding edge AI applications in a wide range of operational environments. 

Supporting the growing demand for architectural continuity

As enterprises accelerate their digital transformation strategies, IT decision-makers are increasingly prioritizing seamless compatibility and platform consistency with their existing infrastructure. In response to this growing demand for architectural continuity, Getac has expanded its portfolio to include AMD-powered rugged solutions, beginning with the recently launched S510AD Copilot+ PC and now the G140 Copilot+ PC. These additions provide greater deployment flexibility for customers with specific integration requirements, while ensuring their IT environments remain unified and efficient.

Real-time AI-powered performance

The G140 is engineered for optimal productivity in the field. Featuring an AMD Ryzen^TM AI 5 340 / 7 350 CPU, AMD Radeon^TM 840M / 860M GPU, and AMD XDNA^TM 2 NPU (up to 50 TOPS), it delivers seamless AI-powered processing performance and high-quality visuals directly at the point of work. This advanced AMD architecture is specifically optimized for efficiency, providing exceptional battery endurance to support long shifts between charges without compromising performance.

The G140 also excels at multitasking, handling demanding field applications with high levels of responsiveness. Furthermore, its integrated graphics capabilities allow professionals to view high-resolution maps and complex schematics with exceptional clarity, eliminating the need for a separate GPU. Extensive communication options, including Wi-Fi 7, Bluetooth 5.4, 4G LTE (optional), 5G Sub-6 (optional), and dual-SIM (optional) keep users connected even in remote locations, while two USB 4 ports as standard support high-speed data transfer, high-resolution video output, and power delivery.

Field friendly design

At the core of the G140 is a 14-inch LumiBond display with 1,000 nits of brightness and a sunlight-readable display, offering exceptional usability when working outside in changeable weather conditions. Usability is further enhanced by Getac's Smart Touch auto-sensing technology, which automatically adapts to inputs from a finger, stylus, or glove without the need for manual mode switching, while a new dual-speaker design makes it well suited to noisy indoor and outdoor environments.

The G140 also features Getac's hot-swappable battery technology and can accommodate high-capacity batteries (optional) for long periods of uninterrupted use. A robust suite of security features including TPM 2.0, Windows Hello face-authentication camera, AMD PRO (optional), HF RFID reader (optional), fingerprint reader (optional), and smart card reader (optional), helps keep sensitive data safe at all times.

A wide range of carrying and mounting options offer enhanced mobility in the field. These include a hard handle, and a rotating hand strap, magnetic mount and kickstand – the latter three made possible via an integrated VESA mount that  is part of the G140 chassis. These options allow the G140 to be conveniently carried and/or mounted onto nearby surfaces for easy hands-free operation. Vehicle docks from Havis and Gamber-Johnson also support secure in-vehicle charging and operation.

Fully rugged protection in a portable and lightweight form factor

Like all Getac devices, the G140 is built to thrive where other devices or equipment might fail. MIL-STD-810H and IP66 certifications, 4ft (1.2m) drop resistance and an operating temperature range of -29°C to 63°C (-20°F to 145°F) ensure high levels of reliability in challenging work environments, helping to minimize unplanned downtime and reduce capital/operating costs.

Despite its fully rugged credentials, the G140 is also incredibly light weight. At just 3.95lbs (1.79kg) , it is easy to carry and operate for extended periods of time.

A versatile digital solution for field professionals

The G140's powerful specification and lightweight form factor make it well suited to several critical use cases across the public safety, automotive, and manufacturing industries:

• Public safety: Police officers and firefighters can seamlessly detach the G140 from their response vehicles upon arriving at the scene of an incident and use it to gather evidence, gain situational awareness, and share critical information with other response teams directly from the field.
• Automotive: Mechanics and technicians can harness the G140's powerful processing capabilities to run diagnostics, manage tasks, check inventory levels, and resolve emergency issues at the roadside or in a service center.
• Manufacturing: Factory operators can use the G140 to capture and support timely sharing of asset data across the facility, enabling predictive planning and maintenance initiatives that reduce unplanned downtime and boost operational efficiency.

Part of Getac's comprehensive multi-platform portfolio

The G140 is the latest addition to Getac's industry-leading portfolio of rugged Copilot+ PCs, bringing AI-powered performance to customers via their choice of platform. The full range now includes:

• The UX10 fully rugged tablet (Intel)
• The F120 fully rugged tablet (Intel)
• The B360 Plus fully rugged laptop (Intel)
• The S510AD rugged laptop (AMD)
• The G140 fully rugged tablet (AMD)

"As organizations around the world increasingly harness the power of AI within their operations, demand for rugged digital devices capable of running powerful edge AI applications is growing at an exponential rate," says Charlie Gibbs,  Director of Product Solutions, Getac North America. "With the launch of the G140, we are redefining what's possible at the edge, putting real-time analytical power directly into the hands of field professionals and empowering them to complete mission-critical activities without compromise, no matter how harsh the conditions."

G140 will be available in June 2026.

For more information, please visit www.getac.com