JAKARTA, Indonesia, April 27, 2026 /PRNewswire/ -- AI Rudder, a technology company providing artificial intelligence (AI) solutions, supports PT Bank CIMB Niaga Tbk (CIMB Niaga) in strengthening digital innovation through AI-based solutions. This step aligns with the commitment to provide more efficient, relevant, and customer-oriented banking services amidst the rapidly changing dynamics of the banking industry.
Through this partnership, AI Rudder supports the effectiveness of CIMB Niaga's communication with customers, particularly in the framework of service reminders and routine communications that are AI-based and informative. This approach is designed to help deliver information more timely, consistently, and with a focus on customer satisfaction.
Voice-based AI technology, also known as AI Voice Agent, serves as a solution that facilitates direct two-way interactions between companies and customers naturally. Supported by LLM technology, natural language processing, speech recognition, and machine learning, this technology is capable of understanding, interpreting, and responding to customer inquiries naturally.
More than just an automation solution, AI Rudder's AI Voice Agent is also the result of ongoing internal research and development aimed at meeting the needs of various industries. The trust of hundreds of global companies in AI Rudder is reflected in the volume of one million calls each day, providing the perfect balance between operational efficiency and personal interaction.
CIMB Niaga views that the utilization of AI is a crucial part of the company's digitalization strategy in building adaptive operations in line with the times and customer needs. The integration of technology is carried out gradually and responsibly, while prioritizing corporate governance principles, compliance with regulations, and customer protection. With this technology adoption, CIMB Niaga is optimistic about continuing to provide responsive and relevant services to customers in the future.
"The utilization of AI technology at CIMB Niaga is part of our efforts to enhance service quality and communication effectiveness with customers, in line with our commitment to providing a simpler, better, and faster banking experience. Its implementation is carried out within a strong governance framework, while prioritizing customer needs and comfort," said the Head of Consumer Collection & Recovery at CIMB Niaga, Tammadi.
AI Rudder assesses that the key to successful AI implementation in the Indonesian banking industry lies in the commitment to make AI technology a companion of human agents' roles, not a replacement.
"Our ability to deliver cost efficiency and superior customer service is based on the belief that AI should be a supporting tool that enhances human performance, not a solution to replace their roles," said Country Manager of AI Rudder Indonesia, Michael Ignetius Kauw.
The partnership between AI Rudder and CIMB Niaga proves that collaboration between financial institutions and technology companies can support sustainable digital transformation, particularly in enhancing operational effectiveness while maintaining service quality for customers.
About CIMB Niaga
PT Bank CIMB Niaga Tbk (CIMB Niaga; IDX: BNGA) is the second-largest national private bank in Indonesia, established in 1955. Embracing the purpose of Advancing Customers and Society, CIMB Niaga is committed to helping Indonesian customers and society realize their dreams and aspirations with the spirit of working from the heart or #WorkFromHeart. For seven decades, CIMB Niaga has provided comprehensive services, both conventional and Sharia, for consumer, business, and corporate segments, supported by treasury capabilities, capital markets, and digital innovations such as OCTO (Application and Website), OCTO Pay (e-money), BizChannel@CIMB, as well as modern branch offices including Digital Lounge, Digital Branch, and Digital Hub.
Until December 31, 2025, CIMB Niaga's services are supported by 11,657 employes (consolidated), 394 branches and networks (including 31 Digital Lounges), 2,786 ATMs, and 707,256 EDCs, QR, and e-Commerce spread across various cities in Indonesia. In addition, as a bank that cares about the earth and future generations, CIMB Niaga consistently implements sustainability with the message of sustainability #NowForTheFuture.
About AI Rudder
AI Rudder combines technology with the power of voice communication to build strong relationships between companies and their customers. By using AI-based automation to enhance customer experience, AI Rudder has helped over 100 companies improve the scale, speed, and quality of their customer interactions. Headquartered in Singapore, AI Rudder also has offices and operates in China, Indonesia, Malaysia, the Philippines, Mexico, and Brazil. For more information, visit www.airudder.com.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
AI Rudder Strengthens CIMB Niaga's Digital Innovation through AI Solutions
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DALLAS, April 27, 2026 /PRNewswire/ -- Pudu Robotics, a global leader in commercial service robotics, officially opened a new U.S. headquarters in Dallas, Texas, on April 23 as part of its global strategic expansion. The new facility is set to enhance Pudu's regional capabilities and underscores the company's long-term commitment to the Americas, marking a new phase of scaled, structured business development.
Dallas Unlocks Greater Efficiency and Regional Coordination
As a central hub for nationwide and cross regional operations across the Americas, Dallas brings strong strategic advantages. The area offers well-developed logistics and supply chain infrastructure, a business friendly environment, and access to a broad base of enterprise customers. Its central location will allow Pudu more efficient coverage across both North America and South America. As Pudu transitions into a phase of rapid, scalable growth in the Americas, its new centralized headquarters, which is located in Richardson's Sherman Tech Center and combines a modern office space, product showroom, and on site warehousing, will enhance support management, operations, and long term regional coordination.
Meanwhile, as part of its broader infrastructure optimization, the company has also transitioned its Santa Clara office into a streamlined logistics support function outpost and established a dual warehouse system on both coasts to support nationwide delivery in the U.S.
Pudu in the Americas – A Growing Footprint Across Diverse Industries
Since entering the U.S. market in 2018, Pudu has steadily expanded its footprint across the Americas to a point of deep, localized operations. To date, nearly 15,000 Pudu robots have been deployed across the Americas, driving regional revenue growth of 285% year over year, bringing the company to a phase of large scale commercialization.
This rapid adoption is fueled by Pudu's comprehensive product matrix, which addresses the specific labor and efficiency needs of the American market across four core categories:
- Service Delivery: Led by the industry-favorite BellaBot and the newly enhanced BellaBot Pro, which have become the gold standard for hospitality and retail interaction.
- Commercial Cleaning: Featuring the best-selling PUDU CC1 series, the PUDU MT1 series designed for large-scale dry cleaning, and the recently launched PUDU BG1 series—an AI-native large scrubber-dryer robot built for heavy-duty environments.
- Industrial Delivery: The PUDU T-series robots provide versatile logistics support with payload capacities ranging from 150kg to 600kg, streamlining warehouse and factory workflows.
- General embodied AI: Represented by the advanced PUDU D5 series, pushing the boundaries of how robots interact with and adapt to complex human environments.
Partnerships with local distributors have also accelerated, achieving 63.6% YoY growth, with a rapidly expanding client base across diverse industries, including food and beverage, healthcare, industrial logistics and warehousing, real estate and property services, retail, and entertainment, sports and more. The company's robots have enjoyed strong adoption by global industry leaders, including Walmart, Accenture, NASA, Norwegian Cruise Line, Honeywell, top automotive brands, and others.
This growth is matched by organizational development. Since entering the U.S. market in 2018, a initial team has flourished into a multi functional organization of professionals, with localized sales, after sales service, solutions, and marketing capabilities that enable stronger customer support and execution.
Building a Global Future Based on a Strategy of Localization
Looking ahead, Pudu will continue expanding its presence across key sectors including retail, logistics, food service, healthcare, and commercial cleaning, while bringing its service delivery, commercial cleaning, industrial delivery, and general embodied AI robotics solutions into broader industry scenarios.
"We are building for the long-term in the Americas with a localized approach," said Raymond Pan, General Manager of the Americas at Pudu Robotics. "Our new headquarters and infrastructure optimization provide a solid foundation for this ambition. By continuing to invest in localized products, enhancing our regional supply chain, and strengthening our partner ecosystem, we are accelerating our growth across the Americas, contributing directly to Pudu Robotics' global vision of serving 10 billion people worldwide in the next 10 years."
Pudu has established itself as a global leader in service robotics, with more than 120,000 units shipped worldwide, operations spanning over 80 countries and regions, and 23% market share in commercial service robotics—ranking No. 1 globally per Frost & Sullivan's "Market Research on Global Commercial Service Robotics (2023)". Going forward, Pudu will accelerate its development and localization efforts across the Americas, while, at the same time, continuing to scale its presence in other key international markets as part of its global expansion strategy.
About Pudu Robotics
Pudu Robotics, a global leader in the commercial service robotics, committed to establishing a global intelligent robotics infrastructure that will serve 10 billion people worldwide.
Pudu Robotics has achieved full-stack proprietary R&D in core technologies, including navigation algorithms, multi-robot scheduling, swarm control, motion controllers, and integrated joint modules. Built on three core technologies—Embodied Navigation, Embodied Manipulation, and Embodied Interaction—Pudu Robotics has pioneered an "One Brain, Multiple Embodiments" architecture, establishing a comprehensive product portfolio that includes specialized, semi-humanoid, and humanoid robots.
Currently, Pudu offers four major product lines: service delivery, commercial cleaning, industrial delivery and general embodied AI. Its solutions are widely deployed across industries such as retail, hospitality, manufacturing, real estate and property services, healthcare, entertainment and sport, education, and public services.
To date, Pudu Robotics has shipped over 120,000 units globally, with a presence in more than 80 countries and regions.
DALLAS, April 27, 2026 /PRNewswire/ -- Pudu Robotics, a global leader in commercial service robotics, officially opened a new U.S. headquarters in Dallas, Texas, on April 23 as part of its global strategic expansion. The new facility is set to enhance Pudu's regional capabilities and underscores the company's long-term commitment to the Americas, marking a new phase of scaled, structured business development.
Dallas Unlocks Greater Efficiency and Regional Coordination
As a central hub for nationwide and cross regional operations across the Americas, Dallas brings strong strategic advantages. The area offers well-developed logistics and supply chain infrastructure, a business friendly environment, and access to a broad base of enterprise customers. Its central location will allow Pudu more efficient coverage across both North America and South America. As Pudu transitions into a phase of rapid, scalable growth in the Americas, its new centralized headquarters, which is located in Richardson's Sherman Tech Center and combines a modern office space, product showroom, and on site warehousing, will enhance support management, operations, and long term regional coordination.
Meanwhile, as part of its broader infrastructure optimization, the company has also transitioned its Santa Clara office into a streamlined logistics support function outpost and established a dual warehouse system on both coasts to support nationwide delivery in the U.S.
Pudu in the Americas – A Growing Footprint Across Diverse Industries
Since entering the U.S. market in 2018, Pudu has steadily expanded its footprint across the Americas to a point of deep, localized operations. To date, nearly 15,000 Pudu robots have been deployed across the Americas, driving regional revenue growth of 285% year over year, bringing the company to a phase of large scale commercialization.
This rapid adoption is fueled by Pudu's comprehensive product matrix, which addresses the specific labor and efficiency needs of the American market across four core categories:
- Service Delivery: Led by the industry-favorite BellaBot and the newly enhanced BellaBot Pro, which have become the gold standard for hospitality and retail interaction.
- Commercial Cleaning: Featuring the best-selling PUDU CC1 series, the PUDU MT1 series designed for large-scale dry cleaning, and the recently launched PUDU BG1 series—an AI-native large scrubber-dryer robot built for heavy-duty environments.
- Industrial Delivery: The PUDU T-series robots provide versatile logistics support with payload capacities ranging from 150kg to 600kg, streamlining warehouse and factory workflows.
- General embodied AI: Represented by the advanced PUDU D5 series, pushing the boundaries of how robots interact with and adapt to complex human environments.
Partnerships with local distributors have also accelerated, achieving 63.6% YoY growth, with a rapidly expanding client base across diverse industries, including food and beverage, healthcare, industrial logistics and warehousing, real estate and property services, retail, and entertainment, sports and more. The company's robots have enjoyed strong adoption by global industry leaders, including Walmart, Accenture, NASA, Norwegian Cruise Line, Honeywell, top automotive brands, and others.
This growth is matched by organizational development. Since entering the U.S. market in 2018, a initial team has flourished into a multi functional organization of professionals, with localized sales, after sales service, solutions, and marketing capabilities that enable stronger customer support and execution.
Building a Global Future Based on a Strategy of Localization
Looking ahead, Pudu will continue expanding its presence across key sectors including retail, logistics, food service, healthcare, and commercial cleaning, while bringing its service delivery, commercial cleaning, industrial delivery, and general embodied AI robotics solutions into broader industry scenarios.
"We are building for the long-term in the Americas with a localized approach," said Raymond Pan, General Manager of the Americas at Pudu Robotics. "Our new headquarters and infrastructure optimization provide a solid foundation for this ambition. By continuing to invest in localized products, enhancing our regional supply chain, and strengthening our partner ecosystem, we are accelerating our growth across the Americas, contributing directly to Pudu Robotics' global vision of serving 10 billion people worldwide in the next 10 years."
Pudu has established itself as a global leader in service robotics, with more than 120,000 units shipped worldwide, operations spanning over 80 countries and regions, and 23% market share in commercial service robotics—ranking No. 1 globally per Frost & Sullivan's "Market Research on Global Commercial Service Robotics (2023)". Going forward, Pudu will accelerate its development and localization efforts across the Americas, while, at the same time, continuing to scale its presence in other key international markets as part of its global expansion strategy.
About Pudu Robotics
Pudu Robotics, a global leader in the commercial service robotics, committed to establishing a global intelligent robotics infrastructure that will serve 10 billion people worldwide.
Pudu Robotics has achieved full-stack proprietary R&D in core technologies, including navigation algorithms, multi-robot scheduling, swarm control, motion controllers, and integrated joint modules. Built on three core technologies—Embodied Navigation, Embodied Manipulation, and Embodied Interaction—Pudu Robotics has pioneered an "One Brain, Multiple Embodiments" architecture, establishing a comprehensive product portfolio that includes specialized, semi-humanoid, and humanoid robots.
Currently, Pudu offers four major product lines: service delivery, commercial cleaning, industrial delivery and general embodied AI. Its solutions are widely deployed across industries such as retail, hospitality, manufacturing, real estate and property services, healthcare, entertainment and sport, education, and public services.
To date, Pudu Robotics has shipped over 120,000 units globally, with a presence in more than 80 countries and regions.
** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **
Pudu Robotics Inaugurates U.S. Headquarters in Dallas, Accelerating Long-Term Growth in the Americas
