Ombudsman Meets with Deputy Secretary of Communist Party of China Central Commission for Discipline Inspection and Vice Chairman of National Commission of Supervision to Discuss Governance and Cooperation

Ombudsman meets with Deputy Secretary of Communist Party of China Central Commission for Discipline Inspection and Vice Chairman of National Commission of Supervision

The following is issued on behalf of the Office of The Ombudsman:

The Ombudsman, Mr Jack Chan, today (June 9) met with the Deputy Secretary of the Communist Party of China Central Commission for Discipline Inspection and Vice Chairman of the National Commission of Supervision (NCS), Mr Fu Kui. Leading an NCS delegation to pay an official visit to Hong Kong, Mr Fu called on the Office of The Ombudsman and exchanged views with Mr Chan and the directorate.

At the meeting, Mr Chan outlined the Office's achievements, noting that his three strategic focuses, namely mediation, interdepartmental collaboration and cultivating a positive complaint culture, have all delivered significant results. He highlighted the Office's supervisory role over public administration in the Hong Kong Special Administrative Region (HKSAR) and its commitment to promoting good governance and improving people's livelihood through investigations, recommendations and observations. Mr Chan also mentioned that the Hong Kong International Ombudsman Academy, which was established by the Office through internal resources, actively organises exchange activities locally, across the border and abroad to advocate the concept of maladministration prevention while serving as a bridge between the Mainland and global counterparts. He added that in late 2026, the Office will host the Asian Ombudsman Association (AOA)'s 30th anniversary celebration, including an international forum and the 27th meeting of the AOA's Board of Directors, to further deepen international co-operation and strengthen regional ties. At the meeting, Mr Chan and Mr Fu, both AOA Board members, also exchanged views on the AOA's remarkable accomplishments over the past three decades.

Mr Fu acknowledged and supported the Office's commitment to innovation, reform and the promotion of good governance, especially its effectiveness in addressing public concerns and its important supervisory role in enhancing public administration in the HKSAR. After the meeting, three Assistant Ombudsmen gave the delegation a guided tour of the Office and introduced the key responsibilities of its three major divisions. Mr Fu also took time to engage with the Chief Officers, encouraging them to uphold professionalism while striving to enhance public administration and improve people's livelihood.

Mr Chan expressed his gratitude to Mr Fu for his visit and to the NCS for its ongoing support and guidance for the Office. He reiterated his commitment to continue leading the Office in diligently performing its supervisory functions, while specifically and proactively aligning with the National 15th Five-Year Plan to drive high-quality development for public benefit. Leveraging Hong Kong's unique advantage of having strong support from the motherland and close connections to the world, the Office will strengthen both domestic co-ordination and international outreach, thereby fostering the sustained development and innovation of the ombudsman system.

The Deputy Secretary of the Communist Party of China Central Commission for Discipline Inspection and Vice Chairman of the National Commission of Supervision, Mr Fu Kui (second right), today (June 9) visited the Office of The Ombudsman and engaged with the Chief Officers. Source: HKSAR Government Press Releases

The Ombudsman, Mr Jack Chan (second right), today (June 9) met with the delegation from the National Commission of Supervision. Source: HKSAR Government Press Releases

The Ombudsman, Mr Jack Chan (third right), today (June 9) met with the Deputy Secretary of the Communist Party of China Central Commission for Discipline Inspection and Vice Chairman of the National Commission of Supervision, Mr Fu Kui (third left), and his delegation. Source: HKSAR Government Press Releases

The Ombudsman, Mr Jack Chan (right), today (June 9) met with the Deputy Secretary of the Communist Party of China Central Commission for Discipline Inspection and Vice Chairman of the National Commission of Supervision, Mr Fu Kui (left). Source: HKSAR Government Press Releases

Police launch new features on "eTraffic Ticket Platform"

The Hong Kong Police Force (HKPF) launched a series of new features today (June 15) on the "e-Traffic Ticket Platform" ("eTTP") (www.etrafficticket.gov.hk) to facilitate members of the public and the transport sector in handling matters related to electronic traffic fixed penalty notices (FPNs).

The digitalisation of traffic FPNs and the "eTTP" have been operating smoothly since their launch in the middle of last year. To meet the fleet management needs of the transport sector and further facilitate the handling of FPNs against illegal parking by the public, the Police have enhanced the platform system and introduced the following four new features:

(1) Introducing multiple roles

The "eTTP" has introduced multiple roles, such as "Agent", "Agency Company" and "Designated Employee" to facilitate fleet management. Registered vehicle owners or corporate account holders can authorise designated agents or employees to handle FPNs against illegal parking for vehicles under their management, enabling more effective monitoring of the FPN status of the relevant vehicles.

(2) "Vehicle-specific QR Code"

"Vehicle-specific QR Codes" can be generated for download on the "eTTP". Upon scanning the relevant QR code via the "eTTP""s mobile application, on-duty drivers can record their driving hours. If an FPN against illegal parking is issued during that period, the on-duty drivers will receive a push notification from the application, allowing them to view the details and settle fines directly.

This new feature has been integrated with the "HKeToll Commercial Vehicle Driver" mobile application QR code, which was designed by the Transport Department for taxis. By simply scanning the "Vehicle-specific QR code", on-duty drivers can activate both systems simultaneously.

(3) Application for viewing illegal parking photos

Members of the public may apply through the "eTTP" to view photos taken by police officers during the issuance of the FPNs against illegal parking.

(4) Disputing all types of traffic FPNs through the "eTTP"

In addition to existing channels, members of the public can dispute all types of traffic FPNs directly through the "eTTP" and upload supporting documents based on the circumstances of their case. As legal proceedings are involved, identity authentication and digital signing via "iAM Smart+" are required.

To allow sufficient time for members of the public to adapt to the digitalisation of traffic FPNs, the HKPF will continue to maintain the "dual track transitional arrangement" for the time being by issuing both electronic and paper FPNs simultaneously. The HKPF will monitor the implementation status to determine a timetable for full implementation of digitalisation.

The HKPF will also continue to identify and introduce more citizen-centric features to the "eTTP". For more information and relevant user guides of the new features, please visit the dedicated website of the "eTTP" or call the hotline at 181 181.

The HKPF appeals to the public with the following anti-deception tips:

All traffic FPN SMS messages are issued under the SMS sender name "#HKPF-eTT"; any of those issued from other sender names are fraudulent;

All traffic FPN SMS messages or emails do not contain any hyperlinks. Members of the public should stay vigilant and avoid clicking on any suspicious hyperlinks or providing any personal information; and

The thematic portal of the "eTTP" has a domain ending with ".gov.hk". Websites that do not end with ".gov.hk" are not government websites.

Police launch new features on "eTraffic Ticket Platform" Source: HKSAR Government Press Releases