Hong Kong International Ombudsman Academy hosts first webinar to foster international exchanges
The following is issued on behalf of the Office of The Ombudsman:
Since its establishment in August last year, the Hong Kong International Ombudsman Academy (HKIOA) under the Office of The Ombudsman has been actively providing government departments and public organisations with training to promote a positive complaint culture. Through a variety of interactive platforms, it also fosters collaboration and exchanges among local, Mainland and international counterparts. Proactively aligning with the National 15th Five-Year Plan, the HKIOA advocates good governance and maladministration prevention, telling the world the good stories of Hong Kong by leveraging the strong support from the motherland and close connection with the world. Its first international webinar held yesterday (June 24) under the theme "From Grievance to Governance: Ombudsmanship as Pillars of the Global Community" was attended by more than 200 public officers, including representatives from ombudsman institutions in over 30 countries and regions across five continents, along with local representatives from government departments and public organisations.
The Ombudsman, Mr Jack Chan, said in his opening speech at the webinar, "As international partners, it is important that we share experiences from time to time on occasions like this. Our problems and difficulties may be different, but together, we can inspire each other for better skills and practices. We bring new ideas in living out our supervisory roles. Together, we make each of our cities, provinces and countries a better place to live." Mr Chan also highlighted the notable achievements under the three strategic focuses championed by the Office and its commitment to exercising statutory powers to speak up for vulnerable groups in society, ease everyday hardships and enhance overall governance standards.
The webinar featured the Chief Ombudsman of Thailand, Mr Songsak Saicheua, and the Provincial Ombudsman for the Province of Sindh, Pakistan, Mr Muhammad Sohail Rajput, as keynote speakers. They shared professional insights into advancing public administration ideals and handling public complaints. Following their presentations, the Hong Kong Office's Assistant Ombudsmen Mr Kenny Tang and Ms Sally Kan joined the webinar to share how the Office effectively uses mediation to handle complaints and plays its supervisory role through conducting direct investigations operations and making improvement recommendations. They also explored the strategies and experience in overseeing public administration and improving people's livelihood.
The webinar also served as a platform for members of the International Ombudsman Institute and the Asian Ombudsman Association to share knowledge and experiences. It attracted broad participation, bringing together representatives from ombudsman institutions including Thailand, Japan, Pakistan, New Zealand, Canada, South Africa, Türkiye, Italy, Luxembourg, the Netherlands, Spain, Belgium and Uzbekistan.
Over the past year, the HKIOA has organised seminars and exchange activities for government departments, public organisations, Mainland counterparts and academic entities, as well as District Council members. Through a wide range of programmes and platforms, it has reached out to more than 60 700 youngsters, vigorously advocating a positive complaint culture. Looking ahead, the HKIOA will continue to strengthen collaboration and exchanges with local, Mainland and international peers, leveraging its strengths and unique position to expand diverse channels and foster sustainable development and innovation within the ombudsman system.
The Hong Kong International Ombudsman Academy held its first international webinar yesterday (June 24). Photo shows the Provincial Ombudsman for the Province of Sindh, Pakistan, Mr Muhammad Sohail Rajput, speaking at the webinar. Source: HKSAR Government Press Releases
The Hong Kong International Ombudsman Academy held its first international webinar yesterday (June 24). Photo shows the Chief Ombudsman of Thailand, Mr Songsak Saicheua, speaking at the webinar. Source: HKSAR Government Press Releases
The Hong Kong International Ombudsman Academy held its first international webinar yesterday (June 24). The Ombudsman, Mr Jack Chan (second left), and two Assistant Ombudsman, Mr Kenny Tang (first right) and Ms Sally Kan (first left), spoke at the webinar, while the Chief Investigation Officer, Ms Kitty Cheng (second right), was the moderator. Source: HKSAR Government Press Releases
The Hong Kong International Ombudsman Academy held its first international webinar yesterday (June 24) under the theme "From Grievance to Governance: Ombudsmanship as Pillars of the Global Community". Photo shows the Ombudsman, Mr Jack Chan, delivering the opening speech. Source: HKSAR Government Press Releases
