Hong Kong Taxi Fleets to Achieve Committed Fleet Size with Positive Feedback and Expanded Services

Recognising quality services of taxi fleets with continuous support to achieve committed fleet size

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors.

Since the service commencement of the five taxi fleets, their vehicle numbers have continued to expand, with over 2 000 fleet taxis and about 2 400 fleet taxi drivers currently in service. As at end-May 2026, about 4.2 million trips in total had been completed by the five taxi fleets.

A spokesman for the TD said, "Taxi fleets have provided fresh vitality into the taxi industry and the personalised point-to-point transport services in Hong Kong in terms of vehicle age, vehicle models and the average age of drivers. Of note, all fleet taxis have already installed with a Global Positioning System, a dash camera and CCTV, leading the industry to enhance and reform service quality. We have been actively promoting the development of taxi fleets and rendering all-round support to assist fleet operators in solving operational challenges, including the engagement of drivers and taxi owners, enhancing fleet advantages and upholding service standards."

Multi-pronged approach to attract taxi owners and drivers

Apart from promoting the features of taxi fleets to all taxi owners to appeal for their participation, the TD actively liaised with relevant banks to provide assistance to taxi owners joining fleets in applying for the Dedicated 100% Loan Guarantee Scheme for Battery Electric Taxis. To date, over 200 applications have been facilitated, increasing the number of electric vehicles in the fleets and promoting green transport.

The five fleets have also implemented various measures to recruit drivers and taxi owners. Meanwhile, the TD assisted in arranging fleet operators to participate in over 20 regional and thematic job fairs organised by the Labour Department. This enabled operators to better explain to job seekers in detail their management, training and support for drivers, successfully attracting both existing drivers and new recruits. Over 100 drivers have joined the fleets through these events to date.

Enhancing fleet advantages

The TD coordinated with power companies and charging facility operators to optimise the layout of dedicated charging infrastructure for taxi fleets. Currently, the five fleets, together with charging operators, offer over 160 charging service points across the territory to facilitate the charging of electric taxis.

Furthermore, the TD has designated 95 dedicated fleet taxi stopping places across 16 locations, including the airport, some of the boundary control points, Hong Kong West Kowloon Station of the Express Rail Link, some of the Airport Express stations, the Kai Tak Cruise Terminal, the Hong Kong Convention and Exhibition Centre Phase II, the Exhibition Centre Station Public Transport Interchange and M+ Museum. Dedicated fleet taxi stopping places will also be set up at the Hong Kong Port Area of the new Huanggang Port. The TD has also taken the initiative to engage the hotel and tourism sectors, encouraging greater use of taxi fleet services. This has successfully fostered deep collaboration between fleets and major hotel groups to deliver quality service to visitors.

In addition, the TD coordinated the collaboration between Octopus and taxi fleets to participate in the "Easy Ride" hailing platform, creating an aggregated platform for all five fleets. Since its launch in recent months, "Easy Ride" has recorded over 400 000 visits, with over 10 000 taxis being connected with the platform. Nearly 40 per cent of orders were completed by taxi fleets, achieving an order completion rate of 76 per cent by taxi fleets. This reflects a positive response from taxi fleets with diversified passenger sources. Fleet drivers are also able to collaborate with different online hailing platforms to make pre-booking easier for passengers while increasing driver income.

Attracting younger drivers and ensuring service quality

Fleet operators maintain stringent criteria for selecting drivers and have established effective driver management and monitoring mechanisms. This has attracted many courteous, professional and younger new recruits, effectively improving the traditional image of the industry. The average age of drivers across the five fleets is only 47 now, much lower than the industry average of 60. Notably, 20 per cent of fleet drivers are aged between 30 and 39, bringing a fresh outlook to the trade. At the same time, fleet operators strictly monitor the service quality; all fleet vehicles are equipped with Driver Monitoring Systems to ensure service standards. Any non-compliant driver will be followed up seriously, and severe cases will result in immediate termination of engagement.

The TD closely monitors the service quality of taxi fleets, and with the effective driver management implemented by fleet operators, the number of complaints received is lower than that of non-fleet taxis, and the accident rate involved is also relatively lower.

The spokesperson added, "We will continue to provide all-round support to fleet operators to enhance service quality and drive each fleet toward the committed fleet sizes. We will also closely monitor the service quality, performance and standards of fleet operators, while keeping a close watch on public demand for taxi fleet services."

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. Photo shows fleet taxi stopping places at Expo Drive outside Hong Kong Convention and Exhibition Centre. Source: HKSAR Government Press Releases

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. Photo shows a fleet taxi stopping place at Cultural Drive outside M+ Museum. Source: HKSAR Government Press Releases

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. Photo shows signage at Ocean Park to direct passengers to the fleet taxi stopping places for boarding. Source: HKSAR Government Press Releases

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. Photo shows a fleet taxi picking up a passenger at the fleet taxi stopping place at the airport. Source: HKSAR Government Press Releases

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. Photo shows a fleet taxi stopping place at Disneyland at the Fantasy Road Public Transport Interchange. Source: HKSAR Government Press Releases

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. Display panels at the airport show QR codes for the public and tourists to make their bookings. Source: HKSAR Government Press Releases

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. Safety devices including dash cameras, in-vehicle cameras and global navigation satellite systems have been installed in all fleet taxis. Source: HKSAR Government Press Releases

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. All fleet taxis provide multiple electronic payment means to provide convenience for passengers. Source: HKSAR Government Press Releases

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. Photo shows a wheelchair-accessible taxi. Source: HKSAR Government Press Releases

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. Photo shows the Deputy Commissioner for Transport/Transport Services and Management, Ms Candy Kwok (fifth right), taxi fleet operators and Legislative Council Members at an event for the Octopus "Easy Ride" one-stop platform. Source: HKSAR Government Press Releases

The Transport Department (TD) today (July 27) said that the Government has been actively promoting the development of taxi fleets. Since Taxi Fleet Licences were issued in July 2025, the number of vehicles under the five taxi fleets, namely SynCab, Big Boss Taxi, Amigo, Big Bee Taxi and Joie, has continued to grow. Over 95 per cent of passengers who have used taxi fleet services provided positive feedback, noting that a wider selection of vehicle models, newer vehicles, spacious and tidy compartments and courteous drivers have delivered quality travel experiences for both local passengers and visitors. Photo shows (from left) fleet taxis from Big Bee, Joie, SynCab, Amigo and Big Boss Taxi. Source: HKSAR Government Press Releases

CE holds dialogue session with LegCo Members

The Chief Executive, Mr John Lee, held the Chief Executive's Dialogue with Legislative Council (LegCo) Members at the Dining Hall of the LegCo Complex this morning (July 28). A total of 67 LegCo Members attended the session.

Mr Lee said that the introduction of the Dialogue had three objectives, namely to enhance mutual understanding and build consensus between the executive authorities and the legislature; to create new value for the principle of "patriots administering Hong Kong" through the new initiative; and to share experiences in implementing "patriots administering Hong Kong" for fostering reform. Mr Lee thanked the President of the LegCo, Dr Starry Lee, for supporting his idea of introducing the Dialogue. He also thanked LegCo Members for their active participation.

Mr Lee said that he has always attached great importance to executive-legislative relations, and has continued to introduce innovative initiatives to create more new value for the principle of "patriots administering Hong Kong". Since assuming office, he has enhanced communication and interaction between the executive authorities and the legislature through various means. These include introducing the LegCo Ante Chamber Exchange Sessions to facilitate regular exchanges between Principal Officials and LegCo Members; transforming the Chief Executive's Question and Answer Sessions from its one-way question-and-answer model into the two-way and interactive Chief Executive's Interactive Exchange Question and Answer Sessions; attending the oath-taking ceremony of LegCo Members of the current term on the day they assume office to address and congratulate them, extending words of encouragement and expectations; and speaking at the first sitting of the current-term LegCo, proactively strengthening the joint efforts of the two sides in realising the value of "patriots administering Hong Kong" and building Hong Kong together.

The Dialogue provides a calm and cordial setting for direct communication, free from constraints such as the Rules of Procedure. Mr Lee said, "I regard the LegCo as the Government's reform partner. Both the Government and the LegCo are members of Team Hong Kong, sharing the same goal of solving problems for the public. The Chief Executive's Dialogue with LegCo Members is an innovative initiative that allows us to engage in warm and in-depth dialogue, holding exchanges as teammates."

During the Dialogue, LegCo Members actively participated and engaged in open exchanges on a wide range of topics, including the economy, livelihood matters and social development. They also shared the outcomes and insights gained from their participation in the National Affairs Study Visit in Beijing last week.

CE holds dialogue session with LegCo Members Source: HKSAR Government Press Releases

CE holds dialogue session with LegCo Members Source: HKSAR Government Press Releases

CE holds dialogue session with LegCo Members Source: HKSAR Government Press Releases