JAKARTA, INDONESIA - Media OutReach Newswire - 11 August 2026 - Green SM has officially launched the "Green SM Is Listening" program across Indonesia as part of its ongoing commitment to enhancing service quality and delivering an even better customer experience. Through the program, Green SM aims to establish a new benchmark for ride-hailing service standards, with a focus on greater transparency, consistency, and reliability across Indonesia.
Green SM has officially launched the "Green SM Is Listening" program across Indonesia as part of its ongoing commitment to enhancing service quality and delivering an even better customer experience.
Starting August 2026, the "Green SM Is Listening" program will be rolled out nationwide, further reinforcing the role of customers in shaping and raising service standards in line with Green SM's previously announced "5 Green Promises" service commitment.
Through the program, customers are invited to submit feedback, report unsatisfactory experiences, or share suggestions for improvement via Green SM's official email address at listening.id@greensm.com. To support the verification process, customers are encouraged to include relevant photos or supporting documents where applicable. Feedback may cover every stage of the service experience, including pick-up and drop-off, vehicle condition, safety, and driver conduct.
Green SM's dedicated team will review, verify, classify, and respond to all submissions as quickly as possible. Every case will be assessed based on available data, supporting materials, and relevant evidence to help the company continuously improve its service quality and customer experience.
Customers whose verified feedback contributes to improving service quality will be eligible to receive appreciation rewards ranging from IDR 300,000 to IDR 5,000,000. Any additional recognition will be provided at Green SM's discretion and in accordance with its applicable policies. Alongside the launch of the customer feedback program, Green SM has also updated its Driver Code of Conduct, incorporated into its partnership agreements with driver-partners, reflecting shared standards for professionalism and behavior to support consistent service quality across the network.
Through this pioneering initiative, coupled with meaningful appreciation rewards, Green SM aims to encourage customers to actively contribute to the continuous improvement of its services. The program reflects not only the company's customer-first mindset and willingness to listen, but also its commitment to continuously strengthening service standard in line with its partnership agreement, raise service standards across the industry, and foster the continued development of the entire GSM ecosystem.
Deny Tjia, Managing Director of Green SM Indonesia, said: "We believe that how a company responds when a customer's experience falls short of expectations is one of the fastest and most effective ways to build trust. Through the 'Green SM Is Listening' program, we are turning customer feedback into opportunities to further enhance our service standards while promoting a transparent and fair process. This initiative reflects our long-term commitment to building a safe, reliable, and responsible mobility service in Indonesia."
Nearly two years after entering the Indonesian market, Green SM has expanded its presence to five major cities, including Jakarta, Bali, Surabaya, Makassar, and Bandar Lampung, steadily building an integrated all-electric mobility network across key urban centers. Today, Green SM serves millions of all-electric trips each day, not only meeting growing mobility demand but also contributing to higher service standards across the market, creating a positive impact on urban transportation while accelerating Indonesia's green transition.
Green SM welcomes and is committed to receiving all customer feedbacks, with appreciation gifts offered for contributions related to:
- Service quality issues and driver professionalism, including inappropriate communication, uniform violations, passenger pick-up and drop-off issues, vehicle condition, and assistance in the event of incidents;
- Incorrect fare calculation and payment issues, including unauthorized charges, incorrect toll fees or other additional charges, and requests for cash payments or tips;
- Safety and integrity issues, including harassment, threats, the use of alcohol or prohibited substances, fraud, and theft;
- Failure to safeguard customer privacy and property, including unauthorized recording, dissemination of images, or misappropriation of customer property;
- Application and system issues, as well as suggestions for improving service quality.
With a commitment to reviewing all feedback and reports through a transparent and objective process that respects the rights and interests of all parties, Green SM will provide an initial response within two hours of receiving customer feedback.
Hashtag: #GreenSM
The issuer is solely responsible for the content of this announcement.
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Chief Sales Officer Visits Hong Kong, Partners with VSC Building Products Company Limited to Mark a New Chapter
Championing Design Excellence, Innovation and Sustainable Water Technologies
HONG KONG SAR - Media OutReach Newswire - 11 August 2026 - Hansgrohe Group, one of the world's leading premium bathroom and kitchen brands, celebrates its 125th anniversary with an official visit to Hong Kong by Christophe Gourlan, Member of the Executive Board and Chief Sales Officer of Hansgrohe Group. As a key stop in the Group's Asia anniversary programme, the visit reaffirms Hansgrohe's long-term commitment to the Hong Kong market and formally introduces VSC Building Products Company Limited as the brand's newly authorised distributor in Hong Kong, marking the beginning of a new phase of growth and collaboration.
Mr. Christophe Gourlan, Chief Sales Officer and Member of the Executive Board of Hansgrohe Group (third from left); Mr. Stefan Liebl, Head of Sales, APAC of Hansgrohe (second from left); Mr. Martin Low, Managing Director of Hansgrohe (first from left); Mr. Patrick Lau, Executive Director of Hong Kong Shanghai Alliance Holdings Limited (third from right); Mr. Victor Wong, Executive Director and Chief Financial Officer of Hong Kong Shanghai Alliance Holdings Limited (second from right); and Mr. Alan Siu, Managing Director of VSC Greater China (first from right), officiated at the ribbon-cutting ceremony during the cocktail reception, witnessing this important moment together.
The anniversary celebrations in Hong Kong also mark a significant milestone for the premium hansgrohe brand locally — the grand opening of a dedicated hansgrohe display at the VSC A&D Centre, located at 1/F, East Town Building, 41 Lockhart Road, Wanchai. The newly unveiled showroom showcases multiple award-winning collections and the latest innovations, offering architects, designers, developers and consumers an immersive experience of the brand philosophy: "Life is Waterful."
125 Years of Heritage: Where Design Meets Innovation
Founded in 1901 in Schiltach, Germany, in the Black Forest, Hansgrohe has evolved from a small workshop into a globally renowned premium brand with a presence in over 150 countries. For 125 years, the company has been synonymous with German engineering excellence, technological innovation and award-winning design, earning prestigious international accolades including the iF Design Award, Red Dot Design Award and German Design Award.
Among its most iconic and celebrated product innovations are:
Raindance series, including the new Raindance Alive, redefining showering with distinctive spray technology and elegant aesthetics;
Rainfinity, offering a new dimension of immersive showering with ultra-soft PowderRain spray and avant-garde design;
Pulsify, a compact shower solution ideal for urban living, featuring water-saving PowderRain technology;
Finoris faucet collection, equipped with a pull-out spray and dual spray modes, combining flexibility with contemporary design;
Kitchen innovations such as Talis M54 and Metris M71, enhancing kitchen functionality with precision engineering and premium materials.
Hansgrohe's pioneering technologies include Select technology, enabling intuitive control of water flow at the touch of a button, alongside sustainability-driven innovations such as EcoSmart, AirPower and CoolStart, significantly reducing water and energy consumption without compromising comfort.
Under its ambitious "ECO 2030" initiative, Hansgrohe aims to equip all products with water-saving technologies by 2030, embedding sustainability at the core of product development.
Today, approximately 200 employees worldwide are dedicated to research, development and innovation management. The Group operates innovation centres in the Black Forest and, since 2023, in Shanghai, strengthening localisation and responsiveness to the China and Asia-Pacific markets. Products launched within the past three years account for approximately 30% of the Group's total revenue — a testament to its dynamic innovation pipeline and market competitiveness.
Deepening Presence in Hong Kong: A New Milestone with VSC
Looking ahead, the collaboration between Hansgrohe and VSC will focus on enhancing customer touchpoints and brand visibility across Hong Kong. Key initiatives include strengthening point-of-sale presentation, elevating experiential showroom displays, and supporting trade partners through comprehensive product training, marketing activations and after-sales excellence.
VSC has also outlined a strategic development plan encompassing showroom enhancements, PR and digital marketing campaigns, product portfolio alignment and sales team training, reinforcing the brand's position in Hong Kong's high-end residential and commercial project segments.
Commenting on the occasion, Mr. Christophe Gourlan, Member of the Executive Board and Chief Sales Officer of Hansgrohe Group, said:
"Hong Kong remains an important market for Hansgrohe, and our 125th anniversary is a meaningful moment to reaffirm our long-term commitment to the region. With VSC as our new authorised distributor for the hansgrohe brand, we are strengthening our ability to bring premium German quality, innovation and sustainable water experiences closer to customers, designers and trade professionals. We also deeply appreciate the continued support of our long-term partners, including H2O, as we build the next chapter of Hansgrohe's growth in Hong Kong together."
Hashtag: #HansgroheGroup
The issuer is solely responsible for the content of this announcement.
About Hansgrohe
Founded in 1901 in the Black Forest, Germany, Hansgrohe stands for holistic bathroom and kitchen experiences that combine water- and energy-saving technologies, intelligent functionality and long-lasting quality. With timeless design and innovative premium products, the brand supports sustainable lifestyles and transforms everyday water routines into extraordinary experiences.
About VSC Building Products Company Limited
Established in 1997, VSC Building Products Company Limited specialises in supplying sanitary ware, fittings and kitchen cabinet solutions for commercial buildings, shopping malls, hotels, hospitals, residential developments and airports. The company provides free consultation and design services, logistics coordination, technical support and kitchen installation.
In April 2013, VSC opened its first Architectural & Design Centre in Hong Kong. The company has also recently introduced integrated Smart Toilet IoT solutions, enhancing both user experience and property management efficiency.
Enquiries:
VSC A&D Centre
1/F, East Town Building, 41 Lockhart Road, Wanchai, Hong Kong
Tel: (852) 2238 2628
Fax: (852) 2169 2980
Email: showroom@vschk.com
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