Introducing CareExpertAI, an Evidence-Based AI Co-Pilot Built Specifically for Family and Professional Caregivers

NEWTON, Mass.--(BUSINESS WIRE)--Sep 1, 2026--

According to a 2025 AARP and National Alliance for Caregiving report, nearly one in four American adults now provide unpaid care for a family member, yet only 22% have received formal training. CareExpertAI was created to bridge this critical gap. Moving beyond the unreliability of internet searches and generic AI, the platform provides caregivers with immediate, evidence-based answers grounded in trusted resources.

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Built on the same evidence-based principles that platforms like OpenEvidence use to support physicians, CareExpertAI brings evidence-based reliability to everyday caregiving. It ensures that the millions of family and professional caregivers navigating complex daily challenges finally have immediate access to expert, trustworthy guidance.

Available 24/7 by voice or text, CareExpertAI helps caregivers navigate real-world situations ranging from Alzheimer's and dementia care to fall prevention, medication questions, scheduling, caregiver safety, and day-to-day care coordination.

One of CareExpertAI's most significant differentiators is its voice-first experience. Caregivers can simply ask questions aloud and receive natural spoken responses without putting down what they're doing, a critical advantage when hands are full caring for another person.

The platform also supports conversations in more than 55 spoken languages, allowing caregivers to ask questions and receive responses in the language they are most comfortable speaking. Spoken conversations are also transcribed into the user's language, making guidance easier to review and share. This multilingual capability helps make trusted caregiving information more accessible to the diverse communities that provide care every day.

Rather than relying on information from the open web, CareExpertAI generates responses from a curated knowledge base built from respected organizations, including the NIH National Institute on Aging, CDC, CMS, the Alzheimer's Association, AARP, the American Heart Association, the American Diabetes Association, the Family Caregiver Alliance, and peer-reviewed research. Responses include source citations and follow a structured safety framework designed specifically for caregiving.

The platform is intentionally designed to know its limits. When users ask questions outside its caregiving scope, it declines to speculate rather than provide potentially misleading information. When situations appear urgent, CareExpertAI directs users to appropriate medical professionals or emergency resources instead of attempting to replace professional judgment.

Ahead of launch, a review of real pilot conversations by Maxim Topaz, PhD, RN, FAAN (Columbia University; MeetCaregivers board member) found that CareExpertAI consistently remained within its intended scope, appropriately identified safety-related situations, and successfully supported both family caregivers and professional care coordinators across a wide range of real-world scenarios.

“Caregivers make health decisions every day with almost no support. CareExpertAI puts trustworthy, evidence-based guidance into their hands in seconds, drawn from sources like the NIH and CDC, with safety checks built into every answer, in the languages caregivers actually speak.” — Maxim Topaz, PhD, RN, FAAN, Associate Professor, Columbia University; Board Member, MeetCaregivers

CareExpertAI will continue expanding its capabilities to better support professional caregivers, family caregivers, care coordinators, and other organizations that serve aging adults and people with ongoing care needs.

Learn more at www.CareExpertAI.com

About CareExpertAI

CareExpertAI is an evidence-based AI co-pilot built specifically for family and professional caregivers. Available in over 55 languages via natural voice and text, the platform delivers source-backed answers to help users navigate everything from Alzheimer's and dementia care to safety and daily coordination. By curating guidance from leading healthcare organizations, the co-pilot empowers caregivers with practical, timely information while complementing professional medical care.

CareExpertAI was developed by the team behind MeetCaregivers. Drawing on more than 15 years of real-world industry experience, the creators identified a need for accessible, day-to-day support, driving them to build a tool that provides immediate, actionable solutions for the challenges caregivers face most. In addition to CareExpertAI, the MeetCaregivers team is building a new generation of AI-powered solutions to transform how caregiving scheduling, operations, billing, and workforce development work and making care delivery smarter, faster, higher quality, and more responsive at every level.

Important Note

CareExpertAI provides informational guidance only and is not a substitute for professional medical, legal, or financial advice, diagnosis, treatment, or emergency services. Always consult qualified professionals for medical decisions and contact emergency services when immediate assistance is needed.

CareExpertAI | 320 Nevada St., Suite 301, Newton, MA 02460 | CareExpertAI.com

MeetCaregivers/CareExpertAi Team - Ivan Laryionenka, Maxim Topaz - Chief AI Officer (CAIO), David Lopez, Arlene Varsamis, Florence Furaha – CEO, Manoj Shenoy- CTO

CLEVELAND (AP) — Cleveland Guardians reliever Carlos Hernández disclosed he was texting while driving in January when he crashed his car in Venezuela and suffered multiple career-threatening injuries.

Hernández was added to Cleveland's 40-man roster on Tuesday, allowing the right-hander to complete his journey back to the majors.

“I feel like I’m here just as a testament of God’s will,” Hernandez said through an interpreter while sitting in the Guardians' dugout during batting practice. “Otherwise, there’s no way to explain what has happened to me for normal words.”

Hernández, who appeared in five games for the Guardians last season, was pulled from the wreckage after crashing on Jan. 11. The 29-year-old said he was driving with his brother-in-law and a good friend when he became distracted.

He suffered a broken right femur, sprained ankle, broken left arm and “deep cut in my arm that it was almost to the bone.”

“I want it to serve as a reminder not to drive and text,” he said. “The accident happened right when I was texting in the middle of driving and it was very intense. It was very serious injuries. I was really scared, but I hope this serves as a reminder not to drive and text.”

Hernández, who has spent most of this season rehabbing at Triple-A Columbus, said the other passengers were also hurt but have recovered.

“Thankfully, everybody’s alive,” he said.

Guardians manager Stephen Vogt said he was in contact with Hernández following the accident.

“I spoke with him a little bit right after it happened and then spoke with him a couple times when he got to Arizona,” Vogt said. "But the main thing was just checking on him and his family and making sure that they were OK and that he was OK.

“Some things are way bigger than baseball. It’s pretty incredible that he’s back on the mound getting back to the big leagues. I’m sure he and his family are very proud.”

Hernández has spent the bulk of his career with Kansas City, pitching for the Royals from 2020-24. He was with Philadelphia, Detroit and Cleveland last season.

See AP’s full MLB coverage here

FILE - Detroit Tigers pitcher Carlos Hernandez throws during the seventh inning of a baseball game against the Washington Nationals, Thursday, July 3, 2025 in Washington. (AP Photo/Daniel Kucin Jr.,File)