Everbridge 2026 Best in Resilience Study Finds Faster Response Alone Is Not Enough to Build Organizational Resilience

VIENNA, Va.--(BUSINESS WIRE)--Sep 8, 2026--

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Based on 203 Best in Resilience assessment responses, the study found an average overall resilience maturity score of 56 out of 100. Nearly two-thirds (61.6%) of responses remain at the Ad Hoc or Reactive stages of maturity, while just 8.9% reach Proactive or Dynamically Adaptive maturity.

The findings point to a growing integration gap. While organizations continue to invest in risk intelligence, response plans, communications and reporting, many struggle to connect those capabilities into a unified operating model that turns information into decisions, decisions into coordinated action, and each event into measurable learning.

“Organizations have made real progress in their ability to respond quickly, but speed alone does not create resilience,” said Pamela Larson, Chief Security Officer, Everbridge. “The next leap forward will come from connecting intelligence, people, plans, workflows and learning so they operate as one system. Organizations that can shorten those ‘handoffs’ will be better positioned to understand impact earlier, coordinate action faster, and continuously strengthen how they respond to the next disruption.”

The study compares assessment results across three stages of the resilience cycle: Know Earlier, Respond Faster, and Improve Continuously. While response execution increased 1.5 percentage points in the 2026 results, earlier awareness declined 2.9 points and continuous improvement fell 1.9 points. Overall maturity declined 1.3 points.

The research also identifies where some of the greatest operational friction remains. Initiating a standard operating procedure (SOP) when a critical event occurs received an average score of just 38 out of 100, the lowest-scoring operational question. Other challenges include activating the closest and most capable response team, using metrics to improve future responses, locating responders, and identifying impacted stakeholders.

Together, the findings suggest that the next resilience advantage will come not simply from adding more capabilities, but from better orchestrating the capabilities organizations already have.

Connecting Intelligence to Action

The 2026 study highlights how Best in Resilience certified organizations are addressing these challenges by connecting risk intelligence, organizational data, workflows, communications, and response.

Santander US, for example, uses Everbridge to help manage risk across more than 14,000 employees and 600 assets. By filtering incoming risk information against organizational exposure, Santander reduced approximately 2,000 incoming notifications over a 24-hour period to roughly 100 alerts requiring acknowledgement and triage, a 95% reduction.

“With the Response Management module, we’re able to quickly assess the situation, activate the appropriate plan, and ensure the right actions are being taken,” said Jay Sartori, VP Associate Director, Corporate Security, Santander.

Johnson Controls has similarly created a more unified operating picture across approximately 1,600 offices in 150 countries and more than 100,000 employees, combining organized asset data, automated threat alerts, and structured communications.

“Everbridge filled a giant gap that we had. It allowed our GSOC to focus on more than the most severe critical events,” said Brad Abelt, GSOC and Security Operations Manager, Johnson Controls International.

Building Dynamically Adaptive Resilience

The study concludes that organizations can strengthen resilience by better connecting what happens before, during, and after a critical event. It identifies five priorities for leaders and provides industry and organization-size benchmarks for comparing resilience maturity.

Beyond benchmarking resilience maturity, the 2026 Best in Resilience Study provides practical guidance for organizations at each stage of maturity, including a 90-day framework for identifying high-friction handoffs, redesigning critical workflows, and measuring improvement.

Download the Everbridge 2026 Best in Resilience Study to explore the findings and assess your organization's resilience maturity.

About Everbridge
Everbridge helps more than 6,500 enterprises and government organizations manage critical events by enabling them to know earlier, respond faster, and improve continuously. Through an all-in-one AI-powered platform, Everbridge High Velocity CEM™ is autonomous when you want it to be and human-guided when you need it to be, so every incident response is optimized. For more information, visit everbridge.com and follow us on LinkedIn.

Everbridge 2026 Best in Resilience Study Finds Faster Response Alone Is Not Enough to Build Organizational Resilience

LONDON (AP) — The U.K. government said Tuesday that it's banning trade with Israeli settlements in the occupied West Bank, where it says “settler terrorists” are carrying out ethnic cleansing of Palestinians.

Foreign Secretary Ed Miliband said that the U.K. will ban imports of all goods from the settlements, and some services including financing, construction, infrastructure, real estate and advertising for settlements.

It’s a significant toughening of Britain’s stance towards Israel, whose conduct towards the Palestinians under Israeli Prime Minister Benjamin Netanyahu has increasingly been criticized by the U.K. and other Israeli allies.

Under Netanyahu’s ultranationalist government, settlement construction in the West Bank has surged. The international community overwhelmingly considers such construction to be illegal and an obstacle to peace.

”The British government agrees that there is ethnic cleansing of Palestinians in areas of the West Bank, perpetrated by settler terrorists,” Miliband said. He said there had been “houses bulldozed, roads and public infrastructure destroyed, families displaced from their homes.”

He said that he feels “a deep sense of shame about what has unfolded in Palestine under the eyes of the international community.”

The United Kingdom, a longtime ally of Israel, recognized Palestinian statehood last year in an attempt to revive dwindling efforts to achieve a two-state solution.

The center-left Labour Party government has previously sanctioned some Israeli settlers and illegal outposts over violence against Palestinians and illegal development in the West Bank.

U.K. Prime Minister Andy Burnham has voiced concerns about the E1 settlement project approved by Israel, which would effectively cut the territory in two. Palestinians and rights groups say it could destroy hopes for a future Palestinian state.

A tougher line on settlements is likely to be welcomed by many Labour voters and lawmakers, who have urged the government to go further in sanctioning Israel and supporting the Palestinians.

But some Labour members expressed concern that the move could boost support for Netanyahu, who is facing a tough battle for reelection in October, or lead to attacks on British Jews.

Israeli President Isaac Herzog said that the ban would be “a grave miscalculation, a decision that will fall on the wrong side of history.

“In the current context, it would be a gross interference in the democratic elections of a sovereign nation,” he said.

Senior Israeli ministers condemned the U.K. government’s impending announcement. Foreign Minister Gideon Saar warned that “if Britain acts against Israel, Israel will act against Britain.”

Itamar Ben-Gvir, Israel’s hard-line public security minister, called on Netanyahu to recognize Argentina’s claim to the Falkland Islands, a British overseas territory in the South Atlantic known in Argentina as Islas Malvinas.

The move was also criticized by the U.S. ambassador to Israel, Mike Huckabee, who said that it was “discrimination against the Jewish people.” He said that the U.K. could face “repercussions or retaliations” from the U.S. if it imposed the sanctions.

Several U.S. states have laws banning contracts or investments with businesses that boycott Israeli firms, including those based in the West Bank. U.S. Rep. Randy Fines, a Florida Republican, said in a post on social media that the U.K. ban could put at risk “billions of dollars” in trade between British businesses and Florida.

Burnham’s office said that the prime minister spoke to U.S. President Donald Trump on Monday and set out “the U.K.’s commitment to working toward peace and security in the region” and achieving a two-state solution. There was no word on how Trump responded.

Israel seized the West Bank in the 1967 Mideast war and which would make up the main part of a future Palestinian state.

Netanyahu’s government views the West Bank as the biblical and historical homeland of the Jewish people and is opposed to the creation of a Palestinian state.

Megan Mineiro contributed to this report from Jerusalem.

FILE - Britain's Foreign Secretary Ed Miliband speaks during a press conference in Madrid, Spain, on July 29, 2026. (Leon Neal/Pool Photo via AP, File)