The third site in Europe extends TDCX's multilingual delivery footprint for EMEA, with a second Lisbon building planned for 2027 as client demand accelerates
LISBON, PORTUGAL - Media OutReach Newswire - 15 September 2026 - TDCX, a leading global customer experience solutions firm, opened its newest campus in Lisbon on September 11, 2026, marking the company's first operational footprint in Portugal and its third centre in Europe following established operations in Romania and Spain. The campus was inaugurated at a ribbon-cutting ceremony attended by TDCX Founder and CEO Laurent Junique and Group Chief Information Officer and EVP Byron Fernandez.
Located in central Lisbon, the campus is designed as a regional hub for multilingual customer experience, sales, and complex client support across Europe. Client demand has been strong enough that TDCX is already planning to expand into a second Lisbon building as early as 2027.
Europe's premier nearshoring destination
TDCX selected Lisbon for the depth and breadth of its language talent, its mature digital infrastructure, and a time zone that allows real-time collaboration with London, continental Europe, and the east coast of North America within a single working day. Ranked 9th globally on the EF English Proficiency Index, Portugal offers the highest non-native English fluency in Southern Europe. Alongside native-standard English, the Lisbon campus will deliver support in key European languages including German, French, and Dutch, drawing on Portugal's Tech Visa framework to bring in specialised international talent where required. The site taps into a deep local talent market of experienced CX and BPO professionals, supported by a steady pipeline of graduates from Lisbon's universities and polytechnic institutes.
Sophie Chelmick, EVP EMEA, TDCX, said: "Lisbon is not simply another delivery location, it is a pan-European talent magnet and that changes what we can offer clients across EMEA. Our clients are consolidating complex customer, sales and growth workflows with fewer, more capable partners, and they want Western European quality with real cost efficiency. Lisbon gives them exactly that, in the same time zone as their headquarters, with the languages their customers actually speak. Opening in Portugal was a deliberate decision about where European CX is heading. Having Laurent and Byron here to open the campus alongside our first employees says everything about how important Portugal is to TDCX's future in Europe."
A campus built for speed and complexity
The Lisbon campus offers clients an agile alternative to legacy vendors, with small teams able to launch quickly and scale as volumes grow. Every team is underpinned by TDCX's proprietary AI solutions — including agent-assist workflows, QA modernisation tools, coaching insights, and voice-of-customer analytics — giving clients a level of operational intelligence and consistency that differentiates TDCX from traditional outsourcing providers. The site is positioned to serve clients across technology and digital platforms, gaming, SaaS, fintech, e-commerce, and travel and hospitality, and will begin hiring immediately across complex customer support, analytics, project management, and sales operations roles.
Built for growth, designed to feel like home
The workspace has been purpose-built for collaboration, training, and wellbeing, combining a modern working culture with AI-enabled tools that remove repetitive work and let people focus on higher-value problem solving. TDCX's entry into Lisbon is focused on local job creation, offering both Portuguese and international talent a fast-track career path in a growing global business.
Paulo Pereira, VP Portugal, TDCX, said: "What excites me most about Lisbon is the calibre of people we are able to attract. From one city we can build teams that serve Germany, France, the Netherlands, the UK, and the US — and do it quickly, because the talent is already here and it wants to work for a company that is genuinely investing in it. We have designed this campus to feel like a home rather than a floor of desks, because that sense of belonging is what will carry us from where we are today to the much larger team we are building towards." With the opening of Lisbon, TDCX now operates three centres in Europe, reinforcing the region's role as a core pillar of the company's growth strategy and its ability to deliver comprehensive, AI-enabled customer experience and sales solutions for clients across EMEA and beyond.
Hashtag: #TDCX #CX #Outsourcing #EnableTheFuture
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About TDCX
Singapore-headquartered TDCX is a leading global customer experience solutions firm that provides customer experience solutions, sales and digital marketing services, and content moderation for clients across industries including digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel and hospitality. With a focus on helping companies enable the future, TDCX's smart, scalable approach, driven by innovation and operational precision, positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 38 locations worldwide, TDCX provides clients with comprehensive coverage in Asia, Europe, and the Americas.
For more information, please visit www.tdcx.com.
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TDCX Founder and CEO Laurent Junique officially opens the company's Lisbon campus on 11 September 2026, its first in Portugal and third in Europe. Pictured (left to right): Angie Tay (EVP and Group COO), Byron Fernandez (EVP and Group CIO), Ana Gattini (Municipal Director of Economy and Innovation, Lisbon City Council), Laurent Junique (Founder and CEO), Sophie Chelmick (EVP EMEA), Carlos Fernandes (Director of Inward Investment and Aftercare, AICEP Portugal Trade and Invest), and Paulo Pereira (VP Portugal).
HONG KONG SAR – Media OutReach Newswire – 15 September 2026 – The Hong Kong University of Science and Technology (HKUST) welcomed H.E. Mr. Abdulla Nigmatovich ARIPOV, Prime Minister of the Republic of Uzbekistan, for an official campus visit on September 10, 2026, making HKUST the sole university included in his Hong Kong itinerary. The high-level visit underscored the growing partnership between Uzbekistan and HKUST, with a particular focus on advancing collaboration in higher education, research, innovation, and talent development.
H.E. Mr. Abdulla Nigmatovich ARIPOV, Prime Minister of the Republic of Uzbekistan (seventh right, middle row); Dr. CHOI Yuk-Lin, Secretary for Education of the HKSAR Government (seventh left, middle row); Prof. Harry SHUM, Council Chairman of HKUST (sixth left, middle row); and Prof. Nancy IP, President of HKUST (sixth right, middle row), pose for a photo with students from Uzbekistan during the Prime Minister's official visit to HKUST.
The Uzbek delegation of 24 members was warmly received by Dr. CHOI Yuk-Lin, Secretary for Education of the HKSAR Government; Prof. Harry SHUM, Council Chairman of HKUST; Prof. Nancy IP, President of HKUST, and senior university leaders.
In a high-level meeting with the University's leadership, Prime Minister Aripov engaged in in-depth discussions on higher education development, artificial intelligence (AI), technological innovation, talent cultivation, research commercialization, and opportunities for closer collaboration between Uzbekistan and HKUST. The exchange also explored pathways for strengthening academic partnerships, expanding student and faculty mobility, and supporting Uzbekistan's ambitions in developing a knowledge-based economy and emerging technology sectors.
Prime Minister Aripov said, "We are deeply impressed by HKUST's achievements and its ability to translate cutting-edge research and innovation into practical industrial applications. With over 7,000 Uzbek students pursuing higher education across China, we see tremendous potential to strengthen our academic ties with Hong Kong and prioritize HKUST as a key destination for our students. As both Uzbekistan and HKUST mark their 35th anniversaries, establishing this partnership presents a symbolic and meaningful opportunity to expand educational excellence and global reach together."
Prof. Shum said, "We are deeply honored to welcome Prime Minister Aripov and the distinguished Uzbek delegation to HKUST during the Belt and Road Summit. As a young, globally minded university celebrating our 35th anniversary, HKUST serves as a vital super-connector—bringing together diverse talent from over 80 nationalities. Building on our foundation with the El-Yurt Umidi Foundation, this visit marks a pivotal step in deepening ties between Hong Kong and Central Asia, opening up new horizons for collaborative growth and youth development along the Belt and Road."
President Ip added, "We were delighted to engage in a highly productive and forward-looking dialogue with Prime Minister Aripov and his delegation. Uzbekistan's strategic priorities in AI, robotics, fintech, and cybersecurity align closely with HKUST's research strengths and advanced facilities. AI and medical science, in particular, offer promising areas for collaboration and could serve as important starting points for future joint initiatives. Beyond educational exchanges, we see tremendous opportunities to deepen cooperation in research, innovation, talent development, and knowledge transfer. We look forward to visiting Uzbekistan and working closely with our partners to co-create impactful solutions, nurture future-ready talent, and contribute to sustainable economic and technological development."
HKUST also signed a Memorandum of Understanding (MOU) with the Ministry of Higher Education, Science and Innovation of the Republic of Uzbekistan. The agreement establishes a framework for educational collaboration and promotes excellence and innovation in teaching, learning, and research. Witnessed by Prime Minister Aripov, Dr. Choi, and Prof. Shum, the MOU was signed by President Ip and Mr. Salomov Uktam RAHIMOVICH, Deputy Minister of Higher Education, Science and Innovation of the Republic of Uzbekistan.
The Prime Minister and his delegation toured the HKUST Von Neumann Institute, where they learned about the University's world-leading research and innovation capabilities in AI. The delegation was introduced to HKUST's latest advancements in next-generation multimodal AI systems, robotic intelligence technologies, AI-driven 3D understanding and generation, and large-scale healthcare models, as well as their potential applications in addressing societal and industrial challenges. During the visit, the delegation met with 31 Uzbek students studying in Hong Kong, including 14 undergraduates currently enrolled at HKUST, to learn about their academic experiences and life in the city.
Hashtag: #HKUST
https://hkust.edu.hk/
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About The Hong Kong University of Science and Technology
The Hong Kong University of Science and Technology (HKUST) (https://hkust.edu.hk/) is a world-class university renowned for its innovative education, research excellence, and impactful knowledge transfer. Adopting a holistic and interdisciplinary approach to education, HKUST was ranked 33rd globally and 6th in Asia in the QS World University Rankings 2027 and QS Asia University Rankings 2026, respectively. It was also ranked 20th worldwide in the Times Higher Education Sustainability Impact Ratings 2026, placing first among universities in Hong Kong and the Chinese Mainland for the third consecutive year. Eleven HKUST subjects were ranked among the world's top 50 in the QS World University Rankings by Subject 2026. In addition, HKUST's Computer Science discipline, which encompasses areas such as artificial intelligence and machine learning, was ranked No. 1 in Hong Kong for the tenth consecutive year in the Times Higher Education World University Rankings by Subject 2026. Its graduates are highly competitive, consistently ranking among the world's top 30 most sought-after employees. In research and entrepreneurship, more than 80% of HKUST's research was rated "world-leading" or "internationally excellent" in the University Grants Committee's Research Assessment Exercise 2020. As of July 2026, HKUST members had founded more than 2,000 active start-ups, including 11 unicorns and 22 successful exits through initial public offerings (IPOs) or mergers and acquisitions (M&A).
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