BELLEVUE, Wash.--(BUSINESS WIRE)--Oct 10, 2026--
Across the Gulf Coast, families and communities are facing the aftermath of Hurricane Isaias, including the tragic loss of life, damaged homes, flooding and widespread power outages. Our hearts are with those who have lost loved ones and everyone affected by the storm. At a time when reaching family, checking on neighbors or getting help matters more than ever, staying connected is especially important.
Click to Gallery
T-Mobile emergency response assets
T-Mobile generators being deployed
T-Mobile Business Operations Center
T-Mobile SatCOLT
T-Mobile black SatCOLT
This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20261010253743/en/
Key Updates:
T-Mobile crews are already making progress restoring connectivity following the hurricane’s landfall near Destin, Florida, Friday night. Commercial power outages are responsible for the vast majority of network disruptions, particularly in the Mobile, Alabama, area. Our network’s built-in resiliency and backup power systems are helping keep most sites operating despite widespread power loss.
“Our thoughts are with the families who have lost loved ones and everyone impacted by Hurricane Isaias,” said Ankur Kapoor, Chief Network Officer, T-Mobile. “Keeping people connected is one way T-Mobile can help communities through this difficult time. Our network has held strong despite widespread commercial power outages, with intelligent technology making automatic network adjustments to help maintain coverage. Our crews are working to restore service where it’s been impacted, while T-Satellite provides another way to reach family and friends, and T-Priority supports first responders' critical communications. We’re committed to doing everything we can for the communities counting on us throughout recovery.”
As of Saturday morning, more than 96% of our sites were operational across the four affected markets. Overlapping coverage from neighboring sites is helping some customers stay connected even where individual sites are affected. Restoration is underway, with crews deploying generators, refueling equipment and prioritizing critical communications needs to bring service back as quickly and safely as possible.
Our network technology is also helping people stay connected as restoration continues:
On the ground, our teams are responding to the needs of affected communities:
Our teams will continue working to restore connectivity, support first responders and stand alongside affected communities throughout recovery. Because every connection matters, especially when people need each other most.
For those still in the storm’s path: Please follow local emergency officials for evacuation and safety guidance, keep devices and backup batteries charged, and review your family emergency plan. See our preparedness resources for additional steps to help you and the people you care about stay connected and ready.
For more information on T‑Mobile’s preparedness and response capabilities, visit the company’s Emergency Response hub and follow @TMobileNews on X and Instagram.
About T-Mobile
As the supercharged Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is powered by an award-winning nationwide 5G Advanced network that connects more people, in more places, than ever before. With T-Mobile’s unique value proposition of best network, best value and best experiences, the Un-carrier is redefining connectivity and fueling competition while continuing to drive the next wave of innovation in wireless, broadband and beyond. Headquartered in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Mint Mobile. For more information, visit https://www.t-mobile.com.
T-Mobile emergency response assets
T-Mobile generators being deployed
T-Mobile Business Operations Center
T-Mobile SatCOLT
T-Mobile black SatCOLT
