New Plume Console Multiplies ISP Business Results by Putting AI Agents to Work on Cost to Serve, Churn Reduction and Revenue Growth

Plume Console gives every ISP team AI agents that autonomously find and resolve complex subscriber issues, turn months of analysis into a few clicks, while enabling operators to cut cost to serve, reduce churn and uncover new revenue opportunities

VIENNA and PALO ALTO, Calif., Oct. 13, 2026 /PRNewswire/ -- Plume Design, Inc. ("Plume"), the award-winning AI-native platform used by more than 450 internet service providers (ISPs) across 60+ countries to run the securely connected home, today introduced Plume Console at Network X in Vienna. Built on the Plume platform, Plume Console gives ISP teams a single place to investigate subscriber issues, create and deploy agents, and direct actions across Plume WiFi, Plume Security, Plume Care and their existing business systems. It puts the platform's intelligence and automation directly in the hands of the teams responsible for subscriber experience and business performance.

Plume Console directs AI at the world's most comprehensive data fabric, drawn from more than 50 million homes, 600 million securely connected devices, and 3000 profiled applications. Finding the root cause of a complex issue, spotting a churn indicator or identifying a revenue opportunity can take an ISP's data science team months. With Plume Console, any team member can get a recommended next step in a matter of clicks.

"AI is changing how people interact with technology, and soon agents will be making more decisions and taking more actions on their behalf, and for ISPs, that raises the stakes for connectivity, security and trust," said Dan Herscovici, president and CEO of Plume. "A decade ago, Plume pioneered cloud-managed WiFi and changed how ISPs manage the connected home. With Plume Console, our partners can build and direct agents that uncover problems, resolve subscriber issues and identify opportunities for growth across their business. We helped ISPs navigate the last major shift in connectivity. Now we're giving them the intelligence, control and freedom to lead the next one, with a future-proof platform that works across their hardware, existing systems and AI models."

For longtime Plume partner NOS, Plume Console represents that vision in practice, giving ISP teams new ways to turn intelligence into action across WiFi, security and care.

"We are excited about Plume Console because it is a significant step forward in how we deliver and care for the connected home," said José Pedro Teixeira, Director of Product Management at Portuguese provider NOS. "Plume listened to what service providers like NOS need and built a product for how ISPs will operate in the AI era. It gives our teams actionable intelligence across WiFi, security and care. Plume Console puts AI to work for our teams, turning insights into action and resolving issues before they lead to a truck roll or subscriber churn. With Plume Console, we can deliver a better subscriber experience and better business outcomes at the same time."

Built to address 100% of subscriber experience issues 
For ISPs, the last stretch of connectivity inside the home can decide whether a subscriber stays or leaves. A speed test at the gateway can look healthy while a television buffers, a camera loses its connection or a video call drops, leading to a technician visit or a lower Net Promoter Score (NPS).

Plume is built to address the full spectrum of subscriber experience issues. Today, the Plume platform autonomously resolves most issues through continuous WiFi optimization, security, and established automation. The remaining issues require care workflows, further investigation or intervention, and Plume Console equips ISP teams to tackle them, increasingly using agents to investigate, recommend and execute actions across connected systems. Every issue a Plume agent resolves can become an automation, so the share the platform resolves on its own grows over time. A recent study found that homes using Plume's technology had 31% lower churn, 20% fewer technician visits and a 16% improvement in NPS compared with homes not using Plume.

An agentic workforce, designed and directed by the ISP
Plume Console lets ISP teams leverage agents that autonomously identify issues and potential actions, often with just a few clicks. Teams can deploy Plume's pre-built agents, create new ones using an agent builder, or use SQL and templates to modify as needed. Agents can identify an issue, provide notification or resolve it. Using webhooks, MCP and APIs, Plume Console also connects the Plume platform to other systems for action, including service ticketing, CRM campaigns and digital care. Teams can also validate that each agent delivers reliable guidance before acting on or recommending it.

One data fabric, every team
The same data serves every team that shapes the subscriber experience:

• Network operations can see how a single-location issue can impact locations across the network, and deploy an agent to address it.
• Security analysts see every device, application and agent action in context, and can quarantine a device or set policy.
• Care teams can investigate home connectivity details for context, with agents guiding them to the right resolution.
• Marketers use Plume research agents to find opportunities hidden in operational data and then share insights and recommendations with CRMs to activate revenue growth campaigns.
• Developers can build their own agents using structured data tables, APIs, MCP, agent cookbooks and recipes with the ability to connect via webhooks to ISP tech stacks.

A securely connected home that learns from every network
Lessons learned on one network strengthen every network on the Plume platform. When Plume Security Labs uncovered "SuperProxy," in which streaming devices silently enrolled homes in residential proxy networks that later delivered malware, the signatures behind that discovery began protecting other ISPs on the platform without those ISPs having to find the threat themselves. Plume Security protects every device from the gateway, with no software to install, and blocks six million threats a day.

"In a securely connected home, WiFi and security shouldn't be managed separately, and no ISP should be responsible for discovering every threat on its own," said Chris Griffiths, Plume's chief technology officer. "When the Plume platform learns something in one network, every network benefits. Plume Console shows teams what was found and what the platform did about it, so they can act with full context while the ISP stays in control as automation grows."

Alan Coleman, Plume's chief product officer said, "AI can optimize and protect an ISP's WiFi network in two critical ways. The first is predictable: governed, prescribed workflows that optimize WiFi and keep security always on, resolving the majority of issues efficiently and consistently. The second is where Plume Console shines: the open-ended problems with no established fix. Teams can direct a collection of agents to work together, investigate what is surfacing in the network and recommend the next step, while people set the guardrails and make decisions."

Availability and demonstrations
Plume Console will be demonstrated at Network X, Oct. 13-15, at VIECON in Vienna. Journalists attending the event are invited to see how Plume Console lets ISP teams design, deploy and manage an agentic workforce across WiFi, security and digital care.

Learn more about Plume Console at plume.ai/console

To arrange a demonstration or executive interview, contact corporatecomms@plume.com.

About Plume
Plume created the first managed WiFi platform for Internet Service Providers (ISPs) in 2016, enabling the company to scale across the globe and expand into managing the entire subscriber experience, including approximately 600 million connected devices, in 50 million homes, on behalf of more than 450 ISPs, across 61 countries. By integrating managed WiFi, cybersecurity and customer care, Plume created the first open, hardware-agnostic SaaS Subscriber Experience Platform for ISPs. Powered by an unmatched global dataset and AI optimization, the Plume platform builds subscriber confidence through improved WiFi experiences, seamless new service implementation and proactive customer care. Plume's open-source framework OpenSync® is pre-integrated and supported on the leading silicon, CPE and platform SDKs, and supports leading industry standards like RDK-B and prplWave. Discover more at www.plume.com.

** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **

New Plume Console Multiplies ISP Business Results by Putting AI Agents to Work on Cost to Serve, Churn Reduction and Revenue Growth

The Repulse Bay Motoring Classics brings the spirit of The Peninsula's acclaimed international motoring gatherings to Hong Kong, featuring rare classic icons and regional premieres in a signature garden party setting.

HONG KONG, Oct. 13, 2026 /PRNewswire/ -- For the first time, The Repulse Bay will bring the spirit of The Peninsula's acclaimed international motoring gatherings to Hong Kong with The Repulse Bay Motoring Classics, on 7 November, a sophisticated garden party celebrating exceptional automobiles and refined hospitality. Tickets are now available: https://www.therepulsebay.com/en/the-repulse-bay-motoring-classics.

Showcase of Timeless Classics and Regional Premieres

A distinguished collection of 26 classic cars will be showcased at The Repulse Bay Arcade, spanning Pre-War Oldtimers (1920s – 1940s), Golden Vintage (1950s – 1960s) and Modern Classics (1970s – 1990s). What's more, exclusive regional premieres from the world's most prestigious automotive marques are also highly anticipated, including the Pagani Huayra Codalunga Speedster and the Lamborghini Revuelto SV, while the Rolls-Royce Spectre Series II will make its Hong Kong debut. Aston Martin, Bentley and Porsche will also present rare and exceptional automobiles.

A Lavish Garden Party Experience

Guests can indulge in a lavish garden party featuring sumptuous gourmet canapés from The Repulse Bay Arcade restaurants including The Verandah and Spices, alongside signature dishes from Bakeshop Parabolica, Kuma and gróa. Delivered with The Repulse Bay's signature hospitality, the gastronomic experience will pair with free-flow Moët & Chandon Champagne, The Peninsula Sparkling Tea and other premium beverages such as Mortlach single malt Scotch whisky and Tanqueray gin, complemented by live entertainment by OnPoint and DJ JANE KI, a panel discussion and exclusive programming.

Exclusive Horology and Grand Prize Experiences

On top of the automotive lineup, renowned luxury houses A. Lange & Söhne and Phillips in Association with Bacs & Russo will display highly sought-after timepieces, highlighting the shared artistry and precision of fine horology and motoring.

Adding to the excitement, ticket holders will have the opportunity to win an exclusive global motorsports experience. The grand prize is a trip for two to The Quail by The Peninsula, A Motorsports Gathering 2027 in Carmel, California, including two credentials and round-trip flights for two (valued at HK$93,000). The second prize is a trip for two to the BOSOSAI 2026 by The Magarigawa Club in Chiba, Japan, including two VIP tickets with access to the Clubhouse and a two-night stay at The Peninsula Tokyo (valued at HK$25,100). Terms and conditions apply.

"The Repulse Bay Motoring Classics builds on our group's long-standing motoring heritage and brings it to Hong Kong in a fresh and distinctive way," said Joseph W.Y. Chong, Managing Director of The Repulse Bay. "With exceptional automobiles, refined hospitality and a garden party setting, the event reflects what The Repulse Bay does best – bringing people together through memorable experiences."

The Repulse Bay Motoring Classics

Date                 : Saturday, 7 November 2026
Time                 : 2 – 6:30pm
Location           : The Repulse Bay Arcade, 109 Repulse Bay Road, Hong Kong
Price                : HK$850/adult; HK$425/child of 5 – 11 years old (Limited Availability)
Tickets             : https://www.therepulsebay.com/en/the-repulse-bay-motoring-classics

Featured Automotive Brands (in alphabetical order):

Aston Martin	Founded in 1913 and located in Gaydon, England, Aston Martin is one of the world's most desirable ultra-luxury British automotive brands. The Valhalla, its first mid-engine plug-in hybrid supercar, is limited to 999 units globally. Inspired by the Valkyrie and Formula 1® technology, it is powered by a twin-turbo V8 engine and three electric motors, generating 1,079 PS, with 0-100 km/h in 2.5 seconds.
Bentley	Founded in 1919 by W.O. Bentley, Bentley Motors remains the definitive British luxury car company, crafting the world's most desirable high performance grand tourers. The luxury marque is creating a future driven by new technologies, materials, fuels and dedicated craftsmanship, in the pursuit of a progressive, new world: one in which the highest levels of sustainable luxury mobility are achieved. Begin your extraordinary journey and discover the new Bentley.
Lamborghini	With the Revuelto SV, Lamborghini opens a new chapter in its legendary Super Veloce lineage. Produced in a limited series of 1,963 units, a tribute to the year Automobili Lamborghini was founded, the Revuelto SV is reserved for the brand's most loyal customers and collectors. It represents an unprecedented evolution in performance, combining the power of a V12 hybrid with uncompromising racing DNA to deliver a super sportscar experience on an entirely new level. The SV variant further optimizes every detail—from aerodynamics to power delivery—reaching a maximum output of 1,065 CV and a class-leading 1,425 Nm of system torque, while accelerating from 0 to 100 km/h in just 2.4 seconds. The Revuelto SV is the most powerful and fastest production Lamborghini.
Pagani	Inspired by the racing cars of the 1950s and '60s, the Huayra Codalunga Speedster is Horacio Pagani's tribute to essential beauty: pure, light, and fluid. Sculpted to elongate its silhouette, it combines refined materials, exceptional craftsmanship, an 864 HP Pagani V12 engine and a 7-speed manual gearbox. Created by the Grandi Complicazioni division, each car takes shape through a direct dialogue with its owner.
Porsche	For over six decades, the Porsche 911 has captivated generations with its timeless design, unmistakable silhouette and continuous evolution. Celebrating this enduring icon, discover a showcase of classic 911s alongside the debut of the Team Jebsen 911 GT3 Cup Car, bringing together heritage, performance and passion.
Rolls-Royce	Making its Hong Kong debut, Rolls-Royce Spectre Series II is a landmark super coupé, elevated with enhanced performance and precision engineering. A triumph of timeless design, it delivers a profoundly responsive drive and controlled athleticism. Crafted with Rolls-Royce's enduring legacy, Spectre Series II is destined to become a future classic.

Aston Martin

Founded in 1913 and located in Gaydon, England, Aston
Martin is one of the world's most desirable ultra-luxury
British automotive brands. The Valhalla, its first mid-engine
plug-in hybrid supercar, is limited to 999 units globally.
Inspired by the Valkyrie and Formula 1^® technology, it is
powered by a twin-turbo V8 engine and three electric
motors, generating 1,079 PS, with 0-100 km/h in 2.5
seconds.

Bentley

Founded in 1919 by W.O. Bentley, Bentley Motors remains
the definitive British luxury car company, crafting the
world's most desirable high performance grand tourers. The
luxury marque is creating a future driven by new
technologies, materials, fuels and dedicated craftsmanship,
in the pursuit of a progressive, new world: one in which the
highest levels of sustainable luxury mobility are achieved.
Begin your extraordinary journey and discover the new
Bentley.

Lamborghini

With the Revuelto SV, Lamborghini opens a new chapter in
its legendary Super Veloce lineage. Produced in a limited
series of 1,963 units, a tribute to the year Automobili
Lamborghini was founded, the Revuelto SV is reserved for
the brand's most loyal customers and collectors. It represents
an unprecedented evolution in performance, combining the
power of a V12 hybrid with uncompromising racing DNA
to deliver a super sportscar experience on an entirely new
level. The SV variant further optimizes every detail—from
aerodynamics to power delivery—reaching a maximum
output of 1,065 CV and a class-leading 1,425 Nm of system
torque, while accelerating from 0 to 100 km/h in just 2.4
seconds. The Revuelto SV is the most powerful and fastest
production Lamborghini.

Pagani

Inspired by the racing cars of the 1950s and '60s, the Huayra
Codalunga Speedster is Horacio Pagani's tribute to essential
beauty: pure, light, and fluid. Sculpted to elongate its
silhouette, it combines refined materials, exceptional
craftsmanship, an 864 HP Pagani V12 engine and a 7-speed
manual gearbox. Created by the Grandi Complicazioni
division, each car takes shape through a direct dialogue with
its owner.

Porsche

For over six decades, the Porsche 911 has captivated
generations with its timeless design, unmistakable silhouette
and continuous evolution. Celebrating this enduring icon,
discover a showcase of classic 911s alongside the debut of
the Team Jebsen 911 GT3 Cup Car, bringing together
heritage, performance and passion.

Rolls-Royce

Making its Hong Kong debut, Rolls-Royce Spectre Series II
is a landmark super coupé, elevated with enhanced
performance and precision engineering. A triumph of
timeless design, it delivers a profoundly responsive drive
and controlled athleticism. Crafted with Rolls-Royce's
enduring legacy, Spectre Series II is destined to become a
future classic.

Download high resolution images here.

The Repulse Bay

Telephone: +852 2292 2888
Email: info@therepulsebay.com | Website: www.therepulsebay.com 
Facebook: therepulsebay | Instagram: therepulsebayhongkong 

About The Repulse Bay

The Repulse Bay combines the charm and elegance of a bygone era with a vibrant, contemporary resort lifestyle. The historic, beachfront landmark surrounded by lush gardens occupies the site of the former Repulse Bay Hotel, just 15 minutes from the city. A commercial and residential destination, The Repulse Bay is home to The Repulse Bay Arcade, featuring a curated selection of destination shops and restaurants, including The Verandah, Spices, gróa, Curry Up, UNDERCOVER and Hong Kong's only official HUMAN MADE store. The property also includes The Repulse Bay Apartments, comprising 402 luxury apartments with extensive recreational offerings. At the heart of the community is The Club, a 61,000-square-foot clubhouse with comprehensive facilities, including indoor and outdoor swimming pools, hot tubs, tennis courts, fitness and Pilates studios, children's playrooms, and versatile multi-purpose spaces. Distinctive event venues offering panoramic sea views provide an exceptional setting for corporate functions, weddings and social celebrations. Owned and operated by The Hongkong and Shanghai Hotels, Limited, The Repulse Bay is a gathering place for the Southside community, a beloved destination for Hong Kong residents and a "must see" attraction for visitors to the territory.  For more information, please visit www.therepulsebay.com.

** This press release is distributed by PR Newswire through automated distribution system, for which the client assumes full responsibility. **

[PUBLIC SALE STARTS TODAY] THE REPULSE BAY TO HOST PREMIER AUTOMOTIVE GARDEN PARTY IN HONG KONG ON 7 NOVEMBER